Heritage down.............................for quite a long time.
keets
Posts: 25,351 ✭✭✭✭✭
The tab at the site says "Maintenance" but it seems like an awfully long time for that. Additionally, the message says they are unable to respond to e-mails which sounds sort of ominous, like they got hacked or have some kind of major mainframe problem. Does anyone have insight into what's happening??
Al H.
2
Comments
There is another thread on this. Don't know exactly what happened. They went down on Friday night. They are posting messages (with zero information) on their Facebook and Twitter feeds. All it really says is "stay tuned. we're extending all auctions"
I will also add, they appeared to be having some kind of trouble even before this outage. About 10 days ago, I received notification that I was past due on an auction from 2017. When I contacted them, they said it was a glitch in the system.
Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.
Reconstructing records will be rough.
As of now still going:
"We are experiencing a technical outage that is taking longer than expected to restore. We realize that open auctions are being delayed, and we will repost them and extend them so that everyone can participate. We will notify all consignors and all bidders as soon as we can. Thank you very much for your patience. We are unable to respond to emails at this time, but will do so as soon as possible.
Please check our Facebook and Twitter pages for the latest information. "
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Most systems don’t have a backup any longer. Systems are usually virtualized these days so it’s possible to have a lot of system snapshots or backups with minimal space used (especially with deduping).
But from the length of this downtime and this coming from someone who is in expert in the field...
“This ain’t good”.
My Type Set & My Complete Proof Nickel Set!
Agreed. It's reminiscent of the earliest days of the internet.
Let me clarify when I said “a backup” I mean as in one backup.
My Type Set & My Complete Proof Nickel Set!
Very concerned....I hope they're able to sort things out.
I can't imagine how the bidders and consigners must feel....
“I may not believe in myself but I believe in what I’m doing” ~Jimmy Page~
My Full Walker Registry Set (1916-1947)
https://www.ngccoin.com/registry/competitive-sets/16292/
Agreed. Most of the time, systems are not hard to bring back up - except in instances of certain classes of hacking operations. The longer this goes on the more I'm wondering if they are the victim of some sort of campaign - like ransomware.
Minor Variety Trade dollar's with chop marks set:
More Than It's Chopped Up To Be
ransomware is what I was thinking and hoping against.
If we are jumping to conclusions, how many folks bank account and credit card info will be at risk?
This is a concern from my perspective. It wouldn't be good if they were hacked. The lack of transparency is concerning.
Frustrating as a bidder. Potentially devastating as a consignor. Hope they get it back quickly.
Agreed - I work in cybersecurity and I hope they weren't hit with ransomware. This level of downtime is very atypical. Backups are great but companies need to have disaster recovery plans in place to ensure business continuity.
I can.
Nothing...
A question, do we need to check our banks and credit cards?
pure speculation on my part...Heritage goes up on fees and now their system "crashes"...this issue is definitely costing them $$$...I hope they are able to get this resolved quickly with minimum concerns for all
Kennedys are my quest...
Yes, I think that’s something that should be monitored daily, anyway....
“I may not believe in myself but I believe in what I’m doing” ~Jimmy Page~
My Full Walker Registry Set (1916-1947)
https://www.ngccoin.com/registry/competitive-sets/16292/
ransomware isnt the only show in town, but it does seem to be one that gets headlines more these days.
I hope they are okay, but ... down all weekend?
Bottom line: they are NOT okay. Any major company dealing in billions of dollars that is down for this long is strictly speaking screwed.
Minor Variety Trade dollar's with chop marks set:
More Than It's Chopped Up To Be
Thank you for the reminder to do my daily log in!
Professional Numismatist. "It's like God, Family, Country, except Sticker, Plastic, Coin."
Then again, one of the major credit score companies recently got brutally hacked because the system had....
username: admin
password: admin
So, just because they are a big company doesnt mean they have talented developers/sa's/security-in-depth practices.
In fact, the longer this goes on, I'd assume they DONT have good tech people.
Minor Variety Trade dollar's with chop marks set:
More Than It's Chopped Up To Be
even more confounding, their twitter continues auction advertisements - with links - to pages that are broken.
what are they doing? they are just embarrassing themselves now.
Minor Variety Trade dollar's with chop marks set:
More Than It's Chopped Up To Be
still getting Heritage emails of future auctions but still can't view any of the links
Kennedys are my quest...
I doubt there biggest concern is to go in and edit old content on their twitter feed.
Look at their caption just uploaded 20 minutes ago...
So they were not hacked, they are just resting as it is Sunday...
how about "lost in space" warning Will Robinson, warning
Kennedys are my quest...
it's new content. 4 mins old at the time of my posting.
Are you an HA apologist? your posts seem quite forgiving of their mistakes, and contradictory to factual evidence. I'm not calling for them to "edit old posts" - they are creating new content with links to broken pages. It doesnt make any sense at all.
You'd think their marketing team should be aware that its completely broken. They shouldnt be adding new links at the present moment in time.
Minor Variety Trade dollar's with chop marks set:
More Than It's Chopped Up To Be
Is it newly generated or simply timed release?
"HA apologist"? LMFAO Is that supposed to be some kind of dig? No, I'm just patient enough to wait it out without either speculation or accusations.
Now, where's the fun in that?
Maybe we should start the rumor that PCGS initiated the cyber attack to prevent the sale of a misattributed coin.
That should skirt the libel clause.
Barely.
Hey, I'm the corporate apologist in the room! I only libel collectors.
From the Heritage Homepage:
Heritage would like to thank everyone for their patience as we work to restore our website.
We apologize for any inconvenience. We have confirmed that we were a victim of a malware attack. Please be aware that client financial information (e.g. credit card, bank account info, etc.) is maintained by a third-party provider and thus not affected.
We expect to be back online soon.
All currently affected auctions will be extended or rescheduled and we will notify everyone accordingly.
More updates soon.
mbogoman
https://pcgs.com/setregistry/collectors-showcase/classic-issues-colonials-through-1964/zambezi-collection-trade-dollars/7345Asesabi Lutho
They've already posted it directly on this forum.
...The “official” thread answered this unstated question...
https://forums.collectors.com/discussion/1027174/heritage-website-down-official
on another note: I wonder what happens when I open this funny looking email attachment
Kennedys are my quest...
Would not joke about that you might be breaking PCGS rules .
I give away money. I collect money.
I don’t love money . I do love the Lord God.
so if it is a "ransomware" attack, what new fee increase will we see to help pay for it lol
Kennedys are my quest...
Prolly due to an employee posting on coin websites. 😎
are you saying "shill bidding" lol
Kennedys are my quest...
Great. Now the buyer's fees will go up to 25%.
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Who authors it makes it "Official".
I like this one. It is original.