How do I lose an auction one day then get an e-mail saying I am the winner the next day?
GRANDAM
Posts: 8,771 ✭✭✭✭✭
I bid on several coins at Heritage and won one a couple of days ago. There were 3 more coins I had bids on that closed last night and I lost all three coins so I paid for the coin that I won.
Tonight I just got an e-mail saying that I won another coin. How can that be when it showed that I lost last night?
I don't mind getting the coin but now I have to pay 2 shipping & handling charges?
Any ideas as why I lost last night but won tonight?
GrandAm 
0
Comments
I guess the most simple explanation would be a glitch in the bid recording or invoicing software gave an erroneous statement of wins and losses. Alternatively, perhaps there was another bidder who won the lot and they contacted Heritage and let them know they couldn't pay and so the coin has fallen to you. That second scenario seems to have more potential issues involved with it, however.
In honor of the memory of Cpl. Michael E. Thompson
If you call 800 872-6467, someone should be able to tell you, and perhaps even waive the second shipping charge given the circumstances if you ask nicely.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
Thanks, I will try that tomorrow afternoon.
The potted plant that outbid you decided to step aside and let you have it after you didn't continue increasing your bid
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
There are several instances in the last few
months that I wish that would have happened
to me. Oh well.
I would hope you would not be obligated to purchase the second coin since you "lost" the bid and possibly spent those available funds on the one you did win. Only fair that you be able to "opt out" of the second coin if you so desire.
No Way Out: Stimulus and Money Printing Are the Only Path Left
.
If you can afford both, and want both, then be happy.... call and get combined shipping and celebrate..... 'Don't worry, be happy - In every life we have some trouble
Cheers, RickO
But when you worry you make it double'...Sing along and your troubles will seem lighter...
I can afford both coins. I won the first coin 2 days befoe the auction ended for the other 3 coins. I was just curious about how I won after losing.
It's not worth the effort,,,,, I paid for the 2nd coin last night.
Maybe heritage shill bid and hoped the bidders weren’t watching. I was watching an auction one time for a coin I bid on and it was a couple increments away from my max and then I heard “there’s a bid for xxxx” which was my max bid. And mysterious the bid went to my max and I won it.
Grandam, I’d be happy to personally investigate what happened with your lot. Can you PM me here on the PCGS boards with more information or call me directly at Heritage 1-800-872-6467, extension 1355?
Stewart Huckaby
mailto:stewarth@HA.com
------------------------------------------
Heritage Auctions
Heritage Auctions
2801 W. Airport Freeway
Dallas, Texas 75261
Phone: 1-800-US-COINS, x1355
Heritage Auctions
PM sent, I appreciate your looking into it.
This has happened to me before.
I have the most confidence in eBay for auction results so far. For Heritage and Stack's, I wait a few hours or days for things to settle.
It happened to me once with a different auction company.
Unlike you....I was ANGRY! At the time, I had a limited budget for hobby purchases, and they essentially obligated that budget without my consent! I don't generally bid with them anymore....(Though, I have broke my own rule on occasion).
I did get a very detailed responce from Stewart at Heritage explaining what happened.
To summerise it I placed a bid before the auction ended and was outbid shortly thereafter. I then place a bid in the LIVE auction part of the sale. It was explained that my bid was the high bid when the auction ended but Stewart explained that there can be a time delay between a Live Auction ending and the result showing the actual winning bidder so this seems to be what happened and why I thought that I lost the auction.
He also explained that these were completely seperate auctions and would be invoice separately and therefore the system would not automatically combine shipping.
He said if I called customer service they would combine the two coins and the shipping charge.
I had always ass/u/me ed that shipping charges would combine automatically and did not realize that the different auctions made a difference.
To be clear I never implied that Heritage was doing any funny business or shill bidding. I had just never saw that I lost an auction to find I was the winner the next day and was curious how this could happen.
I am satisified with this answer and thank Stewart for taking the time to check it out.
Stewart was very polite and detailed in his responce and I appreciate that very much.
@GRANDAM
Thank you greatly for providing this insight.
Your first email said you lost, i.e. you were the next underbidder. No mistake, obviously they can blame it on a glitch but just tell them that you changed your mind like the winner did, if you don't want it and have them give it to then next underbidder.
I do not think so, just what coins had been won. It is confusing with their internet only and signature auctions and other auctions at major shows. The locations of coins and sales are in different states.
I like happy endings. Group hug! Peace Roy
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Yes, I got hit by "the potted plant" years ago. I was bidding live, in the room, in an auction. A phone bidder drove me up to really high level for the lot, too high, really, and I dropped out. Then the phone bidder withdrew his bid because "He didn't realize the price had gone so high." They offered to sell the coin to me at my last bid or re-open the lot. Stupid me bought the coin on my last bid. I really love the coin, but I hate the price and the way the auction was conducted.
Another time I won a coin at an auction via a computer bid. I was watching the auction on-line, saw the lot close and waited for 30 lots after that to make sure they didn't re-open it. The next day I checked the site. I still had won the item, but now it was $1,000 higher than the hammer price I had seen on the Internet.
There was even a post here where one member, who was reviewing the auction results for "good deals" listed that result, which was same one I had recorded a day eariler.
I called the auction house. Their excuse was that they had missed a "snail mail bid" and had raised the price for that reason. I protested and finally got the item for a cut bid increment. That extra $500 was costly to that auction house because it has affected my approach to participating in their sales.
Yes, when an auction is over, and you have lost, you naturally are ready to move on with the available funds you have.