Complaints, suggestions and questions for Joe Orlando...
MrEureka
Posts: 24,355 ✭✭✭✭✭
Might as well make them easier to find by putting them all in one place.
Who wants to go first?
Andy Lustig
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
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Comments
Is Tony Orlando your brother?
Were you a member of TO & Dawn?
No need for further demographic research. It’s all in there!
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
What ever happened to Dawn? ... In fact, what ever happened to Tony Orlando?
Breath, do you and you will do great.
Best place to buy !
Bronze Associate member
I’m still waiting for the 3rd knock
Get you attribution staff up to acceptable standards for a top TPGS. When PCGS hired Jay from NGC I figured everything would be fixed.
I wonder who is going to do the conservation now. I read on CU that Mr. Hall did all of it.
From the other thread:
2.A. Variety Attribution by outside series experts.
The expert is sent a link to photos by email.
The expert's name and date attributed is put on the label in small print.
Then later buyers can use that name and date to assess accuracy of attribution.
Costs extra compared to in-house attribution.
Successful transactions with : MICHAELDIXON, Manorcourtman, Bochiman, bolivarshagnasty, AUandAG, onlyroosies, chumley, Weiss, jdimmick, BAJJERFAN, gene1978, TJM965, Smittys, GRANDAM, JTHawaii, mainejoe, softparade, derryb, Ricko
Bad transactions with : nobody to date
uh, who cares?
BHNC #203
Will the forums change?
Truthfully though, Toni will be performing in Branson, MO this November 6, 16, 17.
Tony Orlando
Mansion Theatre (Map)
Phone: 1 (800) 504-0115 · Local: (417) 544-1944
Book Now!Show + Hotel Packages Available!
Booking tip: Tony Orlando is very popular, advance reservations are recommended
Tony Orlando
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(2) Tony Orlando show tickets
FREE Inspiration Tower tickets (for everyone traveling)
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FREE Branson Guest Card ($29.95 value)
FREE Old-Time Photo (up to 6 people!)
FREE Breakfast each morning
Questions or ready to book?
https://traveloffice.org/branson/tony-orlando/
Successful transactions with : MICHAELDIXON, Manorcourtman, Bochiman, bolivarshagnasty, AUandAG, onlyroosies, chumley, Weiss, jdimmick, BAJJERFAN, gene1978, TJM965, Smittys, GRANDAM, JTHawaii, mainejoe, softparade, derryb, Ricko
Bad transactions with : nobody to date
My only suggestion. Texture the plastic outside of the focal area of the coin so that nothing adheres.
Apparently the forum is run "outside" of the PCGS building.
Please start posting photos of all coins certified by PCGS on the online cert verification page, so collectors can check for possible counterfeits.
PLEASE
Start grading Dan Carr items
Start slabbing ancients .
Have more crossover specials.
Have more MEANINGFUL specials for different tiered members .
I give away money. I collect money.
I don’t love money . I do love the Lord God.
When I call customer service with a technical question I'd like to be transferred an expert who can definitively answer my question in that same phone call.
Great transactions with oih82w8, JasonGaming, Moose1913.
Customer service. I'm brand new to pcgs but I called over the summer about joining and I was made to feel like I was wasting the persons time. Very unpleasant call. Wound up waiting until I could speak to someone at the Philly show. Luckily that was a pleasant experience and I joined and made my submissions all at the show. The crew working the show removed the bitter taste left in my mouth by the phone experience.
Isn't Dawn on the top of your kitchen sink ???
Bears repeating.
Bravo! Attributions being correct would help a bunch
I have had many great experiences with telephone (and in-person) PCGS customer service. They are always attentive and thorough, even when they can't just "do what I want them to do"
What is everyone talking about?
Still too many counterfeit PCGS slabs around, it would be nice if verification page had a scan of both sides of slab.
For those who ask what’s everybody talking about
NEWPORT BEACH, Calif., Sept. 18, 2018 (GLOBE NEWSWIRE) -- Collectors Universe, Inc. (NASDAQ: CLCT), a leading provider of value-added authentication and grading services to dealers and collectors of high-value collectibles, announced the termination of David G. Hall’s employment as the Company’s President and Chief Operating Officer, effective as of the close of business on September 18, 2018.
Joseph J. Orlando, the Company’s Chief Executive Officer, will assume Mr. Hall’s duties.
I've got the #1 board suggestion for him......
Make ME a mod with banning privileges here on the forums
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
We better beehive
Sounds like he was fired. Anyone here know why?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
@Bochiman You're first going to have to prove you can take care of an egg baby before a whole preschool
Is this his brother from anther mother?
Hoard the keys.
Just one suggestion.
Keep the forums open. It’s what drew me to their brand.
Leverage your best asset, PCGS Coinfacts, and build it into a more dynamic portal for the hobby
Latin American Collection
.
My US Mint Commemorative Medal Set
Mix up the 'free' gift for top tier members. I have too many PCGS shirts! An extra grading coupon, maybe a book choice or ?? would be nice. Just something different that I can choose..keep the shirt in though, they are nice.
K
1) How about photographing each coin you receive, place it in a file that can be accessed by members with a fee that could be added to membership fees or paid yearly or monthly. That way, every coin you grade could be authenticated and not just a portion.
2) What would be the added expense to revert to obverse and reverse grading. Feasible or not?
3) Make fixing problems with the forum easier to reach. I've been waiting since the last upgrade to get a problem fixed.
Thank you, and good luck PCGS.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Enough with the Tony Orlando jokes.
It's getting very tiresome and silly (or should I say stupid).
"“Those who sacrifice liberty for security/safety deserve neither.“(Benjamin Franklin)
"I only golf on days that end in 'Y'" (DE59)
When one makes a public announcement of a key employee leaving, It is common practice to soft pedal the departure in order to preserve integrity of ongoing business so as to not negatively affect future business. Mr Hall is an Iconic legend in this arena. The word TERMINATION speaks loudly of a forced removal. In looking at the last several years of performance, I can only assume this was an endeavor to improve the future performance of the company, unfortunately, Mr Hall walks tall and carries a big stick. He will be missed at the helm of this great organization. I for one hope that Mr Orlando focuses the companies future in improving the quality control of the encapsulation process in general, as well as a quicker turn-around of submitted coins, and welcome him to the HOT Seat.
Bob Sr CEO Fieldtechs
Business (i.e., 'profit') situation. Interested persons can learn considerable from on-line research.
Who is Tony Orlando?
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
Oops I mean Joe Orlando?
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
Try to find some time to visit the boards on occasion and address issues of the day. I don't recall seeing @homerunhall, @DonWillis, @PCGSCSManager, @PCGSPhoto or others participate in the boards where it was received with anything other than gratitude for answers provided.
Figure out a way to have someone provide responses to electronic customer service inquiries. There is no point having an email address for customer service if it is nothing but a black hole. It's 2018, the world interacts electronically and customers should not be making an inquiry and not receiving any response. I have in the past made direct inquiries to specific individuals at the company and been able to get adequate resolution to any issues, but the average PCGS client would not know how to gain access to those individuals.
I have said to anyone who would listen that PCGS Coinfacts is the future of PCGS, and is unquestionably its best asset. It has incredible potential for the hobby and for CU. PCGS's real product is information, NOT PLASTIC, and as long as this fact is ignored, the business cannot thrive.
What is now proved was once only imagined. - William Blake
Reduce grading fees since coin prices have dropped so severely.
Clean up your price guide. It's off by 25% more than it's right.
Population counts are fiction. Create an incentive for returned labels.
Offer a quarterly special that actually saves me money.
Delays in committed turn around times due to shows are unacceptable.
For starters.
Complaints, suggestions and questions for Joe Orlando...
I noticed you didn't list "Compliments"
How come???
Later, Paul.
Stop using your experts to make descions on what stays and goes in registry sets. Why not ask US the collectors.
Throw a bone to top #5 set holders -ask what weight values are appropriate, etc.
Start depending on BJ to do all you out reach/customer service/public service stuff. If you do not know what I am talking about - there is your first clue.
On a previous identified "Minor Variety label" that you already attributed - stop charging us to re label and put the attribution on it ..YOU ALREADY DID THIS and WE already paid for it.
After a screw up YOU VOLUNTEER/AUTOMATICALLY PAY POSTAGE BOTH WAYS - and not because your dealing with a big dealer, or know the collector, etc. I am tired of begging.
WS
Got Kool-Aid ?
Agreed. It's not right to include a coin where there is just a single known example of a variety. Difficult and challenging is fine but completion should be attainable.
Great transactions with oih82w8, JasonGaming, Moose1913.
Combine return shipments.
Check out my iPhone app SlabReader!
Update the registry for new modern coins as they are issued from the Mint, and when coin numbers are assigned. Don't wait till the end of the year.
Take a good look at the Price Guide on Modern coins, and update it more often. Several newer issues over a year old still have no values indicated at all, even though auction results are available.
Show estimated values for modern graded, signed coins. Prior policy was not to show coin values in the Registry for David Hall signed coins for example, as there could have been a perceived bias. Now it should be OK.
Make a population column that shows the total number of coins GRADED, in addition to the current column for total population graded and slabbed. This would show the number of 68-69's for example sent in, but not slabbed, when the submission requested 70's only. This would make it much easier to determine 70's value and would show more accurately the Minting quality for modern coins.
Edited to add that the PCGS Registry and support staff have always been very responsive and professional when I have had questions or suggestions, and they are to be commended for their diligent work. I believe the inventory and registry database system already is the best there is anywhere for keeping track of coins.
My US Mint Commemorative Medal Set