How to fight off a not as described ebay claim on a NGC coin?
jt88
Posts: 3,228 ✭✭✭✭✭
I sold a NGC coin and after about a month the seller said not genuine. Should I fight or just take the return? It is Genuine I bought it from SB or HA and it matched with photo on NGC site.
Here is what the buyer said: "Hi, I found that the pics with some scratches not totally match with the genuine coin pics, so I want to return this item. Thank you for your understanding."
Have anyone fought such case before? I remember someone said on this board that ebay started to side with buyer on such issue. This is my first coin return in more than 10 years. I got return on other items but never on coins because I never sell raw coins on ebay. If I lose the case then I will also lose the ebay fee but if I take the return then I will get my ebay fee back.
Comments
I had a Not as described a few years ago because the buyer didn’t agree with the grade on an NGC coin. Tried to say I switched the coin. Wasn’t worth the hassle to fight I just accepted the return and sold the coin again.
I did have a buyer once try and say the coin i sent wasn’t NGC slab but after explaining the old holder and how they changed slabs several times he kept it and was happy.
My Ebay Store
Just take the return and relist. Not worth the fight...
ANA 50 year/Life Member (now "Emeritus")
I would just take the return. Ebay always sides with the buyer so save your fees its not worth the hassle. I would also block the buyer from bidding on your items in the future.
Successful Trades: Swampboy,
take the return and dont fight them. Relist and block the person
Many members on this forum that now it cannot fit in my signature. Please ask for entire list.
Got a not as described myself this weekend. I'll take back the coin and hit the block tab.
No matter what, I will block the buyer for sure but I still consider fighting it. If he just tell me that he wanted to return it and pay for the return postage then I would agree to take it back but trying to say it is not genuine and get me to pay for the return I am not sure I would agree.
You will probably end up paying the postage and loose the fvf. Hate to say it but surrender and save yourself.
Successful Trades: Swampboy,
buyer's ebay ID?
No Way Out: Stimulus and Money Printing Are the Only Path Left
us-seller45
us-seller45
Hmm from their I'd, maybe they couldn't resell the coin and decided to make you eat their problem.
"A dog breaks your heart only one time and that is when they pass on". Unknown
He's left only one neg out of almost 300 positives left.
That one was to a problem buyer.
Just take the return and move on is my thought.
I know, easy for me to say.
"Inspiration exists, but it has to find you working" Pablo Picasso
Call eBay and see if they will allow you to offer a "settlement": the buyer can return the coin but pays his own postage as the item is certified by an approved service.
Take it back and save yourself time and heartache, it's not worth 10 minutes of your time,
Good riden
As many others have recommended:
Take return.
Block buyer.
Move on.
Don't look back.
It isn't worth the hassle to do otherwise.
Yup, just move on, good luck !!!
Unfortunately this is part of selling. Some people are just tire kickers, others get buyers remorse.
I happily take the coin back, block the bidder, and resell.
Not worth getting upset about.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
With the name "us-seller45" and after holding the coin for a month I'm guessing he bought the coin to shop around for a quick profit and then decided to return it when he couldn't flip it for more than what he paid for it using a lame excuse. Sounds like someone all sellers should block.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
I even had one dealer send one of my ANACS coins in for crossing. Didn't cross so I got it back. And I never did any business with that dealer nor did I even recognize his presence at shows.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
it has been over 30 days? Are they trying to make you pay return shipping?
You will lose, get frustrated, and lose some more.
How much was shipping both ways?
Accept return, block, move on.
To be fair, he could bea con collectors who > @davewesen said:
Doesn't matter on a SNAD. This is what I've been saying forever. You might as well offer 30 day free returns like eBay wants because you already have free returns on SNAD and as much as 180 days on a charge back.
All comments reflect the opinion of the author, even when irrefutably accurate.
I have a strict return policy of 24 hours from confirmed delivery to let me know if they are returning a coin. Otherwise its a 15% restocking fee. Some may be turned off and not want to buy from me- but it also saves me from the OP's problem.
jmlanzaf---Agree. He could be a "con collector."
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
As in lawsuits, sometimes easier to pay than go to court, even if you know you will win.
Agree that they likely tried to flip it and didn't find a buyer. No better inventory than the one with no cost, right?
Can an ebay CS rep tell you if they have a history of this sort of returning?..
Either way, least headache is to just take the return and block them but it sucks they are abusing the system.
Collector, occasional seller
not really. SNAD trumps your restocking fee
All comments reflect the opinion of the author, even when irrefutably accurate.
Lol. That was part of a longer deleted post
All comments reflect the opinion of the author, even when irrefutably accurate.
I'll bet you lose.
Too many scumbug buyers on Ebay. Someone should start a discussion of these losers for our entertainment.
Agree with above posts.
What the buyer is doing is not right, but forget about that for your own sanity.
Accept return
Refund $
Block bidder
Move on and forget about it/him
That's a bit harsh IMO. As long as I get the coin back, i'm happy. I do block them routinely, unless it was my mistake, but returns are just part of the cost of doing business.
I would also point out that we love to tell each other to return coins when we don't like how they look. Why is this different? Just because there was a delay?
I recently had a customer in the Philippines contact me after a 6 week delay related to monsoon season.
I have a guy currently returning a pair of coins that he was going to return, was going to keep, and now after 3 weeks wantsto return again. I told him to go ahead, even enough i'm paying for the return, blocked him and an moving on to the next coin
All comments reflect the opinion of the author, even when irrefutably accurate.
If you are selling on ebay, your in house policy's carry absolutely no weight when it comes to SNAD claims. However, you are correct in assuming that it would "turn off" potential buyers...Me included.
The sellers main complaint is having to pay shipping because the buyer is claiming the coin is fake. Perhaps the buyer is just super paranoid, but unfortunately sleazy is more likely.
That is the retail standard now.
And, again, if one of us were the buyer, we'd all be telling him to return it at the seller's expense.
Doesn't make it right or wrong. I'd just like us to be consistent.
All comments reflect the opinion of the author, even when irrefutably accurate.
Having very few Jefferson nickels in the NgC holder myself, like 5 or 6 and half are proof coins and this is after collecting a series for 28 years. Starting out, at a coin show, upon asking a dealer to see a coin in a NGC holder. As he handed it to me, he says, 'you can have that, looks like its found a new home. I naively replied, 'Gee thanks! It didn't take long to realize the coin was a lack-luster overgraded POS in a MS67 holder. Over the years, I grew less and less optimistic of ever finding any quality coins in that holder to the point whenever I see a dealer's case with nGC graded jeffs, I kept on walking. The 2-3 proofs I have in their holders are ok and one business strike, one of my coins I sent in along with one of their free coin grading certificates......and they messed that one up as well. I have never sold nor tried selling a coin in a NGc holder......well, the one that dealer gave me.....sold it back to another dealer at a local show for $5. lol My apologies but I'm referring to Jefferson nickels, a tough series for locating high quality coins. And their lobsided pops when compared to PCGS, it's a no-brainer!
So......are there any pics of the OP's coin? From my years of dismal experience from NGC, I'll side with the buyer until we see the coin and price.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
That is why I only buy on Ebay.
I agree with what most people are saying accept the return pay the postage block the guy and move on. This is a fight you can't win. Spend the time and energy on something that has an upside.
I've never returned any coin on Ebay because I always knew what I wanted. Agree something funny going on.
Right on! I asked a seller once if I could get a return policy on a coin he was sending me. His reply was, "once you see this coin, you won't need one. And right he was! Grades MS68 BTW.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
if you accept the return, please be sure to open the return package in front of the postal carrier to have as a witness...just in case the buyer tries to pull a fast one.
Do you feel that you are unable to make a decision within 24 hours of having a coin delivered about whether or not you are going to keep it? I have accepted coins back over the years and refunded 100% no questions asked to I believe the 2-3 people who returned a coin and had the common courtesy and awareness to tell me they didnt like the coin when it arrived for whatever reason.
Im not looking to stick a coin with a buyer. I just feel i deserve the same mutual respect that if for whatever reason you dont want the coin that you should send it back instead of holding onto the coin for how ever many days. Keep in mind that until I hear the coin is staying with the buyer I dont have 100% access to the funds as I need to be able to refund it should a coin come back.
I also follow the same principal when I sell consignment coins (and I sell a lot). I go to a major show and sell a coin wednesday/thursday. Checks are in the mail when I get back on friday- latest and thats if too much is happening or I get back late check is out monday.
Some dealers sell a coin and take 30-45 days to pay a consignor. I feel that once I am paid I should immediately pay the consignor. (Soliciting Consignments for those interested
)
I can see you have had more than a sip of the Koolaid. You are missing a huge part of the market by avoiding NGC graded coins. Population reports are relative with both TPGs but are far from conclusive when considering true rarity. I think they both do a decent job.
I don't always open a package within 24 hours. Some people travel for work and may be gone for even a couple weeks at a time. Other people don't completely trust their eyes and want to show it to a trusted advisor.
And, didn't you just return a coin? Would you have been willing to pay a 20% restocking fee if it took you 48 hours to get it done?
All comments reflect the opinion of the author, even when irrefutably accurate.
So,,,,, I wonder how bad the negative feedback will be when the buyer leaves it?
That's the other very good reason to just take it back.
All comments reflect the opinion of the author, even when irrefutably accurate.
When selling online at someone's else turf, don't dispute with buyer nor think of the money you had lost when the odds are against you. Think about how much more money you can make tomorrow.
I think we all know that it is often difficult to tell what a coin looks like in hand from photos so there should be some leeway with that for a buyer. But...we also know that there are certain folks that try to game the system when it comes to coins and they use tactics like the one described by the OP to their benefit. Personally I think eBay etc. needs more specific return policies to help cut down on this type of stuff, for example on approved 3rd party graded coins have a 7 day return policy, buyer pays shipping and that is that. On bullion items, no return or a 3 day return. Just something that more reflects the reality of the market and limits buyers to items they really want, not things they are looking to flip and when that does not work out put it back on the seller by using a SNAD.
K
If the seller accepts a return, does that mean that the buyer (who now does not own the coin any longer, can leave feedback? If so, it is wrong.
who carries the responsibility of the return shipment? (not the cost of it)
And:
is there any way to start a black list on the forum of scammers? Our host could?? have an interest in that?
and, of course the big question: Why is Feebay ignoring these scammers?
You can't know it's a scammer off one transaction
All comments reflect the opinion of the author, even when irrefutably accurate.
I decided to fight this one because it is slabbed by NGC and the photo matched with the photo on NGC site. I need to know how ebay stand on such case. I did offer him $50 refund if he want to settle it but I guess he will ask ebay to step in after today because he did not respond.