Has PCGS or a Dealer ever sent you the wrong coin?
braddick
Posts: 24,840 ✭✭✭✭✭
And if so, how did you handle it? Details of the coin you sent/purchased and the one(s) you received back too would be interesting.
peacockcoins
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Only once that I can recall. Early on Ebay I bought a 1932-D Washington in a low raw grade. Seller shipped me the same date but in an ACG MS62 holder. It took me 3 attempts to reach him so the error could be corrected.
He refunded the money and gave me the raw coin at no charge!
At the Pogue II sale in September 2015 I won a few coins. On another coin, I was the underbidder to a dealer. The very next day I had bidder remorse, called up the dealer who won the lot, and found out the coin was not spoken for. Graciously, the dealer sold me the coin for less than the next bid up. It was a quarter eagle.
Short while later I went to the post office to pick it up, and found inside a very lovely $60k Pogue quarter eagle out of the auction, only it was the next lot up. Wrong coin. I immediately called the dealer, to find out that the coin I received was supposed to be mailed to a client who the dealer bid for, and my $60k coin was shipped out to the other client. The dealer shipped out the two boxes at the same time, and put the wrong coins in the boxes.
Both of us just sent the coins back to the dealer, and it all got straightened out.
I had a dealer send me the wrong package once whenever I was in Hawaii. Instead of it being generic silver rounds, he sent limited edition numbered rounds. I called and he asked me to ship to the intended dealer for him, which I did. He shipped my rounds and everything turned out fine.
I've never had NGC, PCGS or CAC send the wrong item, but one time I received a package from a well-known, national dealer who sent me quite a large value package that was intended for someone else. I simply called them and shipped it back immediately.
In honor of the memory of Cpl. Michael E. Thompson
Yes, on eBay a professional antique dealer (with a B&M shop) had a really nice AU 1853 gold dollar coin and a lesser 1853 gold dollar coin in VF. Both were raw, but photos were quite good and I felt comfortable about the pieces. Both pieces closed at the same time, MOL. Through a series of errors at the end of the auction, I just missed on the better coin and did win the lesser coin. I kicked myself on losing the better coin over a few measly bucks.
Lo and behold, a package arrived from the dealer and it contained the better AU gold dollar. I bided my time and withheld feedback and about ten days later, yes, the fellow did recontact me and begged for the better coin to be returned. I countered by offering $25 more and we would call it even-steven, but he said no, the party who bought the better coin in the auction wanted the better piece.
Well, the better angels caused me to send the better gold dollar back to the seller and the lesser coin arrived back a few days later. Positive feedbacks were left all around. I already had a pretty slabbed 1853 gold dollar in MS62 prior to this, so the pain was not too great and I still have the VF 1853 gold dollar today. Silly antique dealers.
Yes. I bought a raw coin on eBay and apparently the seller mixed up my order with another for the same date and mintmark. To make a long story short, I never was able to get the original coin that I wanted.
This has happened both ways for me. Always works out fine with expenses paid and sometimes a little consideration! $$$
Was anyone the sender of the better coin and the recipient refused to cooperative and send it back?
peacockcoins
Once about a year and a half ago. I sent a $200 SAE to a customer in Illinois rather than the $30 coin that he purchased. Realized the error a few days after the package was marked as delivered. I contacted him and he stated that all of his packages were stolen from his patio while he was travelling. I wrote off the loss as a cost of doing business.
The two other times that I miss shipped were settled in an orderly fashion.
Sounds like you have a story Braddick.
I once had NGC send me someone else's submission with mine. I sent it back to them.
DPOTD-3
'Emancipate yourselves from mental slavery'
CU #3245 B.N.A. #428
Don
No, can't say that has ever happened to me....... but I have SHIPPED the wrong coin.
Bowers and Ruddy, yes before Merena, sent me someone else's auction purchase along with mine.
I called them and made arrangements to send it back. They insisted I send it at their expense which was nice, although I would have sent it back for a future credit, but I guess that would have been too much of a PIA to keep track of.
I later received a handwritten thank you note from QDB.
Nice touch, I thought.
I'm pretty sure I still have it somewhere. Where, I have no idea.
The coin I was sent was way more expensive than the coin I won, and although I remember the coin I won, I can't recall what coin they also sent me....only that it was a goodun.
As a seller on eBay I have mixed up two packages since I started selling., which means I really goofed on 4 orders.
Four out of almost 15,000 ain't too bad.
Yes, sometimes you need to nudge them with a few $$$$.
I had to do that in the case of the guy who rec'd a coin that was worth more than the one he ordered.
Not a coin, but I had this happen with a team signed hockey mask that I got. Received the mask and realized that it was signed by the most recent team(the auction was for one signed by the previous year team). No answer from the seller for a few days. I go through this ebay feedback and I see a comment saying that it was the wrong mask, but her son still liked it. I clicked on the link and it was the mask that I had. Uh oh. Looks like this person got my ask. After 5 days, the seller gets back to me. Doesn't apologize and says how come it took me so long to e-mail him(I had the mask for 4 days. It was the Christmas holiday and I didn't really look at the mask until after the holiday when I noticed signatures were missing).
He tells me that he shipped the wrong and will sent out the correct one. He says he owns his own sports store and his assistant sent out the wrong wrong because he was sick. Said he will ship it out when he goes back to his store(in 3 days). That's fine. I e-mail him the day of that I sent the wrong mask back. Nothing for 2 days. Send another e-mail saying are you sure you have the mask and I mention the feedback on his eBay account. He says he has it but he has a lot of shipments to send (because it's the holidays and that he will send it out soon) and that he is still ill. I tell him no problem, I'm just concerned about the comment on his ebay page.
I ask if he can send me a photo of mask so that I can have some piece of mind. Nothing for 2 days and then he tells me that he's still sick and wasn't able to make it back to the store to take the photo. I ask if his assistant can take the photo and he tells me that he's sick too. Then he tells me it will take 2 weeks. I tell him, no way. For all I know, he can be scribbling some signatures on a new mask since I'm pretty confident that the original mask is gone. I get a refund. I still don't have the mask
Ordered 2 reeded edge medals from D Carr and got this
Worked out a deal where he sent me one reeded edge 1 oz and allowed me to keep the high relief over strike..
A few years ago I won an auction for a common date Morgan dollar that I thought could be a MS-66 based on the seller's images; minimal contact marks and an attractive light gold rim toning. I don't think the seller was a dealer, just a guy selling a bunch of odds and ends plus a few coins. It was probably around a week before the coin arrived, and when I opened the package it was very clearly a different coin. The coin I got was the same date and mint mark, but it was harshly cleaned with no toning whatsoever.
I contacted the seller to let him know that I had received the wrong coin, and would ship it back to him in exchange for the coin I bought. He responded by calling me a liar, saying that I was trying to scam and that he was going to report me to eBay and PayPal. He also mentioned that there was no way possible I got a different coin because he only had one of that specific date and mint. I sent him a picture of the coin in the original 2x2 holder he had sent it in, but he insisted that I must have tampered with the holder somehow and switched out the coin. After a few more messages back and forth without making much headway to getting the problem solved I decided I would just file a case to get my money back.
I believe it was the next morning, I woke up to another email from the seller. Apparently, his girlfriend had told him that they did, in fact, have two Morgans with the same date and mint mark to the one I bought. He refunded my money in full and told me to keep the Morgan I was sent for the trouble. I don't think I ever got an actual apology from the guy, and I never got the original Morgan dollar I bought either; I really would have liked that coin. I actually still have the cleaned coin though I keep it with some junk silver, so I guess that's something.
Here are some quick pictures, still in the original untampered 2x2 holder.
I have purchased coins from ebay, websites, personal deals and the BST.... never had a wrong coin shipped... Either I do not do enough volume or I am just lucky... probably lucky - would fit with the rest of my life...
Cheers, RickO
In my early days I won a low value coin from a national dealer on eBay. Instead I received an MS 1891-CC $5. Simple informed then and sent it back.
Latin American Collection
A number of years ago I won an auction lot at Heritage. They sent the wrong lot. I called them and they said to mail it back. I told them that I would when they sent me a postage paid mailer. They did.
On ebay I was accidently shipped a common brown envelope 1963 mint set. I was suppose to get a common MS 1963 raw franklin. I contacted the seller and he sent me the right coin. I ended up buying the mint set at a good price as well. It worked out great.
Sort of on topic:
Sent two common date Morgans(1884p 1885p) with beautiful toning to NGC for grading 5-6 years ago. When I got them back graded, they looked fine, except the coins were in the wrong holders. The 1884 was in the 1885 holder and vice versa. I kept them thinking well thats kinda cool.
Ended up taking them to a coin show, and a dealer who loves errors and the like fell in love with both the coins and the fact that NGC screwed up. Paid out the nose for them. Right place, right time and all that
In the mid-1980's a leading auction house sent me the wrong gem bust quarter that I had won. I spent 15 minutes reviewing that coin in lot viewing - on 2 different occasions ensuring the coin was close to flawless. They apparently switched coins....the one I received had a massive and old double gouge across the obverse. I ended up taking a $2,000 loss. Karma eventually came back to roost as that same dealer was later convicted of $1 MILL+ in coin fraud .....got a 6 yr sentence.
Only once. I purchased a raw XF 3 Cent Silver from L&C Coins, but was sent a 3 Cent Nickel of the same date. I can sort of understand how this mistake was made.
No bid deal. I shot them an email and we swapped coins. All good.
Dave
Yes several times from different dealers one very well known received the correct date but wrong denomination coin.
Untrained help packing and shipping no QA on order. Twice received coins that looked like someone used a knife on it slicing many edge divits or tried to make a ring out of it. Both had glowing descriptions. Each from different very well known dealers (you would be shocked) one even claimed to have been a former PCGS grader, who knows.
Was a big lesson for me. I have stayed away from any dealer I have had such experiences with.
Krueger