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Express Submission Turnaround?

ProofmorganProofmorgan Posts: 821 ✭✭✭✭✭

I splurged and submitted using the Express service for a single coin. PCGS received it 13 business days ago and the estimate was 8 days. I spent the extra money after recent horror stories of
long waits using regular or economy.

This was a crossover submission with secure
plus.

What have your recent express turnaround times been?

Collector of Original Early Gold with beginnings in Proof Morgan collecting.

Comments

  • WingedLiberty1957WingedLiberty1957 Posts: 2,998 ✭✭✭✭✭
    edited April 24, 2017 12:41PM

    my last express sub took 40 business days (2 calendar months)
    my last economy sub took 65 business days (3 months and 1 week on the calendar)

  • mercurydimeguymercurydimeguy Posts: 4,625 ✭✭✭✭

    I'm on day 10 myself...

  • BruceSBruceS Posts: 1,356 ✭✭✭✭✭

    question. If the estimated time goes way over, (as the numerous recent threads suggest) do they refund the difference between eco. And express? Or just say they are estimated times?


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  • REALGATORREALGATOR Posts: 2,661 ✭✭✭✭✭
    edited April 24, 2017 1:20PM

    Did our host get rid of the webpage that shows estimated turnaround time?

    my last economy sub took 65 business days (3 months and 1 week on the calendar)

    I hope your Red didn't turn to Brown while sitting on a shelf.

  • logger7logger7 Posts: 9,102 ✭✭✭✭✭

    My last economy was relatively fast, roughly 5 calendar weeks recently. A dealer I spoke with had a 3 day result on an express with good grades.

  • robecrobec Posts: 6,881 ✭✭✭✭✭

    I have one Regular submission of 11 coins that is now in business day 60. (Logged in 1/30)

    I also have an Express submission of 8 coins in business day 29. (Logged in 3/15)

    First in, first out really works.

  • BochimanBochiman Posts: 25,556 ✭✭✭✭✭

    @BruceS said:
    question. If the estimated time goes way over, (as the numerous recent threads suggest) do they refund the difference between eco. And express? Or just say they are estimated times?

    Nope. They did away with that years ago. Now, it is just an estimate. No guarantee on the time.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • WingedLiberty1957WingedLiberty1957 Posts: 2,998 ✭✭✭✭✭
    edited April 25, 2017 10:23AM

    Dear PCGS,
    Here is an idea that you should consider adopting ...
    (I dont think anything like this currently exists, but I could be wrong)

    For each Service Level:
    1. Express
    2. Regular
    3. Economy

    have a "Submission Status Table" (one for each service level), which is publicly view-able by anyone interested that shows:
    1. Submission Number
    2. Number of Coins
    3. Date of Check In
    4. Date of Completion

    You can color code the last column to show if subs are completed (green) or pending (red). This can actually be checked periodically by not only your esteemed customers (to help them know roughly how they are moving up in queue and when their subs might be completed) -- but also by your grading teams looking for subs that are unusually late.

  • Wabbit2313Wabbit2313 Posts: 7,268 ✭✭✭✭✭

    My last 5 express:

    Received, Shipped

    3/22, 3/28
    3/22, 3/31
    3/22, 3/31
    3/30, 4/14
    4/3, 4/12

  • TLeverageTLeverage Posts: 259 ✭✭✭

    Regarding raw submissions vs. crossovers, I submitted two orders simultaneously, with the same number and type of coins in each (both Regular); one was raw coins, the other crossovers. The raw order was shipped back almost exactly three weeks later, the crossover order is still pending at just over five weeks.

  • TomBTomB Posts: 22,116 ✭✭✭✭✭

    Similar to you, I submitted a single coin for crossover, but had it under the Regular tier. It was received April 10 and shipped out today, but I had the grade already last week.

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • ManorcourtmanManorcourtman Posts: 8,230 ✭✭✭✭✭

    Wow! Those times are u-n-a-c-c-e-p-t-a-b-l-e!!!

  • rickoricko Posts: 98,724 ✭✭✭✭✭

    Patience is a virtue.....not commonly found among coin people.... :D:D Cheers, RickO

  • robecrobec Posts: 6,881 ✭✭✭✭✭

    I think waiting over 60 business days (3 calendar months) on a submission with an estimated turnaround time of 20 days is showing a measure of patience.

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