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Ebay excuse for return??????, edit to add, bought 12/5 ask for return 12/25
Smittys
Posts: 9,877 ✭✭✭✭✭
Excuse was:
Bought it was thinking it was a Barber half since listed in Barber half dollar section, actually I put it under seated liberty half, forgot to change section. (my mistake)
But how can you buy it thinking it was a half with this Label?
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They bought it in the hopes that it would actually be a barber half to try and get one cheap. When they found out that it was the quarter indeed it got returned.
Sometimes I wonder if people actually look at the pictures and item description before bidding. I have had more returns and other issues in the last two months that the previous 7 years combined. Fun times
My Ebay Store
If it was buy it now , could have been a quick trigger finger
Like an idiot I have actually come very close two times to pulling the trigger for seated dimes thinking they were seated half dimes because they were accidently listed as such. I focused on the condition and certain details, and the last thing I barely noticed was there was no "HALF" above "DIME". From personal experience I can see this being an honest mistake.
eBay's willingness to side with buyers on seller's honest mistakes makes this an opportunity for these types of individuals.
Most likely you'll have to kiss buyer's butt and also pay return shipping because it's not as described.
I just had to eat an eBay sale to some jerkwad because I made a TINY mistake NOT in the listing but in the description (I transposed a numeral describing the # of the doubled die the second time I was explaining it. It was correct the first time.)
The buyer sent a nasty note saying it was SNAD and that he would return it but I would have to pay the shipping back to me.
The coin was only $7 so it wasn't really worth the hassle and the buyer knew it.
He said he didn't want it because it was SNAD , and to make it worse, the number I transposed would describe a doubled die that does not even exist and this dillknocker knew that,
I sent the buyer his money back, and told him that I hoped he enjoyed his FREE coin.
For some reason this guy really pissed me off.
If the buyer was so concerned he certainly could have asked for a clarification before he "bought" it, I mean, before I gifted it to him.
But then he wouldn't have gotten a free coin.
When selling on eBay and as a matter of fact, anywhere else: Check it Once, Check it Twice and Check it Again. Otherwise it may come back to bite you in the ars. Still no excuse for not contacting you. What was the buyers ebay id?
So you have a 30 day return policy per the new eBay rules?
I'm sorry. It looks like a tarnished Susan B Anthony Dollar. I want an in store credit.
``https://ebay.us/m/KxolR5
I could have made that mistake. I would have been upset at MY error when I got it, but if I thought I was getting an $800 coin for $300 and then saw that it was a 25 c listed in the 50 cent section, I would be upset and would return it.
It is SO easy to be focused on the coin, and not 'see" the twenty five cents on the coin or on the label.
I was guilty of the same just recently. Saw an unopened box of 1990 proof sets with an opening bid of 19.99 and I placed my bid....to watch and wait. Forgot about it and 6 days later got an invoice for the 19.99. Huh??? WTF is up with that? Well, they were 1990 Unc sets listed in the Proof Sets category. Quick note to seller got it cancelled before shipping. I'm glad I caught my error asap and didn't just pay and then realize my mistake when the arrived and were no longer "unopened". Just listed in wrong category. Never gave it a thought.
It sounds like someone is running short on money at Christmas and wants to return the coin to make up for it.
P.S. Did you agree to a 30 day return period? This is one of the many reasons that eBay is killing its own business.
Oddly this year Ive hard fewer returns than any previous. I would say 15-20 all year out of 4000 sales.
With barber coinage especially, I could understand someone focused on the category and the look of the coin and missing the label. It sounds lousy, but I could see it.
Also, for someone to buy it at this time of year and then contact on Christmas is also understandable....it may have been a present and when it was looked at/given, it was then noticed by whoever it was for....or even himself looking at it more closely.
Sucks, but it could be a very honest thing and "it happens".
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
I do think that a description of 'The coin shown in the photos is the exact coin you will receive, make sure it is what you want to buy before you bid!' might be a good thing. Simple and to the point. I am going to be listing some coins on eBay here over the next few months and hope I don't run into too many problems. Or maybe not...I'll have to see about that 30 day return period.
Of course that does not address the OP's category mistake but cuts down on the 'SNAD' I would think!
K
I am a very patient individual. That being said, reading the constant litany of ebay issues here, I do believe my patience would not only be tested, but that I would likely fail. Of course, I have no idea what the volume of good transactions to issues might be... could be that the percentage is quite small...and, as in the media, we only hear about the problems. There I go again, looking for the bright side...
Cheers, RickO
Yes I do 30 day, But I have a no return on Graded coins. It was Christmas when asked what else could I do but accept the return.
I had listed and 1845 Seated Liberty half before this and hit sell similar. Forgot to change category so it was listed under seated liberty halves. And looking at my listing I didn't say quarter in the title.
ebay.com/itm/122254709501
So I consider me part to blame. But a picture of a slab with 25c, and the back of the coin saying quarter, I'm thinking buyers remorse. Or worse a spouse bought it for a present and knew nothing about coins...LOL.
Out of about 10,000 ebay transactions I have done, only about 2 or 3 went south.
And the ones that went south, PayPal covered me 100%.
If you collect coins, ebay is BY FAR the best venue .......
I would just allow the return and relist it based on what you said about listing it in the wrong category. Not worth the hassle or frustration. Just do it, forget about it, and move on. Makes life much less stressful.
I do not do much on ebay anymore.... just the occasional buy.... not always coins either...and for the most part, my experiences have been positive. Cheers, RickO
listing mistake by the seller. honor the return.
"A car is a tool that takes you from one place to another. Everything beyond that is a payment for other people's perception of you."
FYI ... The only item(s) that eBay excludes from any sort of return policy in the coin category, is bullion. Seller indicating no returns for non bullion coins is meaningless & unenforceable. HONOR THE RETURN & get over it.
Bidder out to see if listing error offered him a freebie profit .. no room to complain , your error offered him a no loss win ... but no big loss on your part
See listing errors 10 - 15 times a year on the bay .. Saw a 2006 20th Anniv set ,listed as 3 Silver Eagles go for $108.00
It really depends on what you collect. For me it does not work that well.
It comes down to KNOW what you are buying.
eBay is the best place to be if you are a coin buyer (except from a price point maybe). As a seller, once you accept that customer satisfaction is all that is all that matters, it all gets a lot easier.
Several things.
If a buyer can't make up their mind in 30 days if they don't want the coin........they shouldn't be buying coins.
As a seller, your funds are tied up for 30 days, because you have to have a plan for possible returns.
If buyer is a flipper/vest pocket dealer, etc., gives them 30 days to try to sell YOUR item with absolutely no cost to them if they decide to return.
Seriously, unless buyer wants to negotiate third party verification on a raw coin, 7 days is more than enough time to determine whether you want to keep the coin or not.
And with eBay placing a ceiling on what raw coins can be priced at, I don't see that being a huge issue anymore.
The above are a few things wrong with eBay pushing 30 day returns down seller's throats.
Just another step in the walk of life. And that's my take on it.
Final answer : " Go snipe something , today.... on eBay "
``https://ebay.us/m/KxolR5
Better than seeing coins in hand at a show??
I realize you have your eBay cheerleading outfit pressed and tidy; always ready to don, but do you really think eBay is a better venue for collectors than going to a coin show?
I LOVE to snipe on ebay.... gives me an adrenaline fix for the day....Cheers, RickO
A> @mannie gray said:
Absolutely, so much better to look at photographs on the internet from sellers all over the country then trying to chase coins at coin shows all over the country. Most of the coins I buy on ebay would NEVER show up at a coin show at a wholesale price.
OK, we will agree to disagree.
Maybe for the error segment it works for you. and I am glad it does.
When do seller has to offered 30 day return? I still list all my items as 14 days return.
Sellers are encouraged by eBay to offer 30 day returns. At this point it has not become mandatory..........not yet. Just wait.
You have to allow 30 day returns if you want the top rated seller discount. My answer to the absurd return requirement(which would allow Vest Pocket Dealers to abuse) was to charge a 10% restocking fee if the return is initiated after 7 days upon receipt. So far so good but I'm sure I will eventually get a SNAD out of it to avoid the restocking fee. Fingers crossed, so far I haven't had a return since I started this! As far as that goes I believe I can count all the returns I've had in the last 5 years with just my fingers! 1/2 of those were for TPG graded coins that were accurately pictured IMHO! I haven't had to charge a restocking fee yet and I believe it has been 6 months?
The denomination is sort of blocked out by the Sun, so if he's not looking he could miss it.
The issue is if you advertise a 30 day return for your top rated seller discount, you have to honor it.
It's a pain.
I thought the 14 day requirement was egregious. Forty eight hours should be sufficient time, but a 7 day requirement would certainly be more than adequate. When return periods are offered for longer periods, there are flippers that will buy coins, try to flip them for a quick profit, and then return them if they are unable to make instant money.
Or submit them for grading and return it when it didn't get a 65 like the buyer thought it might.
That might have been the one advantage of the slow PCGS turnaround times a few months ago.
Yeah, the eBay buyer can take seller's coins on consignment.......except no such agreement was made between buyer/seller........except by ebay.......but why should they worry, it's not their capital that's being tied up.
eBay's rules and ability to side with the buyer too often is why I do not sell coins on there any more. As it is now, I am trying to downsize my film library and even in that category there are crooks everywhere claiming items not received, when tracking shows otherwise, etc.