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What Would You Do? Customer Returns Two Coins for Refund, But Switched Coins with Counterfeits? An

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    DavideoDavideo Posts: 1,364 ✭✭✭✭
    Originally posted by: DollarAfterDollar
    You have his name.

    You have his address.

    Send him 6 yards of pea gravel (just tell the driver to dump it in the driveway).

    Easy game.

    Seriously, take it up with E-Bay but keep his info and just pray he places a second order.



    Pea gravel! Pea gravel!
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    TopographicOceansTopographicOceans Posts: 6,535 ✭✭✭✭
    Originally posted by: roadrunner
    Originally posted by: tradedollarnut
    Forget about it and close your eBay account. Let them know why...


    This.

    I had a much worse fraud case ($2000) where the seller never even sent the item, and it was verified. They just copied another dealer's auction and tried to "sell" a coin they didn't even own. They had my funds. Ebay did a cursory investigation and said there was nothing to all of it. They stopped returning my phone calls and emails. Local USPS postmaster did nothing except to tell me to file a claim on the internet. US Internet Crimes division did nothing. Local law enforcement did nothing and really didn't want to be bothered. The chief of police stopped returning my phone calls. No one really cares about such crimes unless they are huge dollar amounts or occur dozens of times. They figure the cost of their services can best be spent elsewhere....not tracking down "collector crimes" on Fleabay.

    Ebay won't care one lick if you close out your account. But, you'll feel better. If you plan to continue you'll have to take film of every package you send out where it's sealed in front of a postal inspector. What's the world coming to???


    The reason they have a minimum of $25,000 and multiple victim requirements is there are plenty of those criminals to keep them busy.

    A sub $100 scam that can't be proved in court doesn't get any resources.

    Law Enforcement doesn't have the resources to get involved in business disputes so they have to target the big scammers.

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    bestdaybestday Posts: 4,271 ✭✭✭✭
    Originally posted by: numisma
    Originally posted by: Broadstruck
    I'd report the buyer to your Postal Inspector.

    Good luck with eBay Customer Service in Asia!

    You could call PayPal instead and speak to someone in USA.


    I have already explained to the buyer that I would be contacting the Postal Inspector about this, and that he better have better evidence that my video footage and weight data.

    The eBay CS rep was indeed in Asia. I will try again on Monday morning and escalate the matter much higher.

    Regarding PayPal, their CS reps are in the U.S., but I am not too happy with them either. They froze my account last month and I still do not have access to my funds. Now close to $16,000 and growing. They let the money go into the account, but I cannot take anything out while they are in the process of reviewing my business licenses and other financial documents to be sure that I am not a terrorist. I am not kidding either. That's what is happening.




    So much for living in Free America.. I would complain to anyone and everyone starting with local Congressman .. they will hold that money for years
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    SeattleSlammerSeattleSlammer Posts: 10,125 ✭✭✭✭✭
    Report and block this tool and move on. Thankfully it was just two silver rounds and not two gold rounds. And out the buyer, too.

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    roadrunnerroadrunner Posts: 28,374 ✭✭✭✭✭


    The reason they have a minimum of $25,000 and multiple victim requirements is there are plenty of those criminals to keep them busy.



    A sub $100 scam that can't be proved in court doesn't get any resources.



    Law Enforcement doesn't have the resources to get involved in business disputes so they have to target the big scammers.









    I get that. But what about Ebay? It's their sand box...and should be up to them to police it properly. Why don't they want to try and keep people as customers? They lost me back in 2008. I don't get it.



    Barbarous Relic No More, LSCC -GoldSeek--shadow stats--SafeHaven--321gold
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    bestdaybestday Posts: 4,271 ✭✭✭✭
    Originally posted by: roadrunner
    Originally posted by: tradedollarnut
    Forget about it and close your eBay account. Let them know why...


    This.

    I had a much worse fraud case ($2000) where the seller never even sent the item. How could they as they never owned the item. They just copied another dealer's auction from a few months earlier and tried to "sell" a coin they didn't possess. They had my funds. Ebay did a cursory investigation and said there was nothing to all of it. They stopped returning my phone calls and emails. Local USPS postmaster did nothing except to tell me to file a claim on the internet. US Internet Financial Crimes division did nothing. In fact I never once got a reply from them after posting the details of my case. The perp's local law enforcement did nothing and really didn't want to be bothered after I submitted a police report from my own town. The chief of police stopped returning my phone calls. No one really cares about such crimes unless they are huge dollar amounts or occur dozens of times, and especially if the seller and buyer are a thousand miles apart. They figure the cost of their services can best be spent elsewhere....not tracking down "collector crimes" on Fleabay.

    Ebay won't care one lick if you close out your account. But, you'll feel better. If you plan to continue you should plan on taking film of every package you send out where it's sealed in front of a postal inspector. Or at least on those you won't mind getting $0 for. I wouldn't be surprised if your perp tries to sue in civil court for pain and suffering. image



    Only***************** use Credit Card for Ebay purchases ** File it
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    keyman64keyman64 Posts: 15,650 ✭✭✭✭✭
    This thread makes me sad. image
    "If it's not fun, it's not worth it." - KeyMan64
    Not really looking for much these days but if I were, it might be a toner. :smile:
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    RichieURichRichieURich Posts: 8,628 ✭✭✭✭✭
    Originally posted by: roadrunner



    The reason they have a minimum of $25,000 and multiple victim requirements is there are plenty of those criminals to keep them busy.



    A sub $100 scam that can't be proved in court doesn't get any resources.



    Law Enforcement doesn't have the resources to get involved in business disputes so they have to target the big scammers.









    I get that. But what about Ebay? It's their sand box...and should be up to them to police it properly. Why don't they want to try and keep people as customers? They lost me back in 2008. I don't get it.







    I fully understand. I have no desire whatsoever to sell on eBay. Too many people trying to rip you off, too many rules, and too many fees.



    An authorized PCGS dealer, and a contributor to the Red Book.

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    BAJJERFANBAJJERFAN Posts: 31,642 ✭✭✭✭✭
    Originally posted by: epcjimi1

    Now the customers are returning counterfeits to sellers for genuine coins.






    WHAT?



    Customers are returning counterfeits to sellers for genuine coins?



    You are pulling my lariat.















    They keep the gennies and return counterfeits.
    theknowitalltroll;
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    mirabelamirabela Posts: 5,197 ✭✭✭✭✭
    The reason they have a minimum of $25,000 and multiple victim requirements is there are plenty of those criminals to keep them busy.


    That, and an aggressive campaign to defund the postal service, now more than a decade old -- like the national parks, etc. the basic scheme is to starve it so that it provides poor service and let the resulting dissatisfaction justify further defunding and/or contracting services out to the private sector. That's an old trick.

    I like the gravel idea too.
    mirabela
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    mustangmanbobmustangmanbob Posts: 1,913 ✭✭✭✭✭
    Do you have a friend who is an attorney who is willing to send the perp a letter on his/her letterhead, basically stating they have been retained to represent you, and requesting the perp's legal representative's contact information ?

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    jwittenjwitten Posts: 5,365 ✭✭✭✭✭
    Has the user name been posted yet? I want to block as well. Please post it.
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    mannie graymannie gray Posts: 7,259 ✭✭✭✭✭
    Sorry to hear of your trouble.

    It's a shame to get taken, especially when there is so little recourse.

    There are just so many unscrupulous individuals out there hiding behind their computers or phones that it is unsettling.

    I hope you get some resolution in the matter, but I kind of doubt it.

    Good luck moving forward.



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    kiyotekiyote Posts: 5,627 ✭✭✭✭✭
    How do the Big Boys like Apmex deal with this issue?
    "I'll split the atom! I am the fifth dimension! I am the eighth wonder of the world!" -Gef the talking mongoose.
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    pennyanniepennyannie Posts: 3,929 ✭✭✭
    I fought a 100 dollar debt once, ended up with a legal fee bill of 10k. I won but did not feel any better other than they spent over 15k in legal fees.

    I used to let the little things bug me to near death, now I just accept there are some real lowlifes in this world. You can spend hours chasing police detectives, the post office and ebay or spend no more time and work 15 minutes and make the 50 bucks lost back. Hopefully karma will bite him in the butt
    Mark
    NGC registry V-Nickel proof #6!!!!
    working on proof shield nickels # 8 with a bullet!!!!

    RIP "BEAR"
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    mariner67mariner67 Posts: 2,746 ✭✭✭
    Pennyanne is correct here.
    Block, share the scumbag's ID and move on with your life.
    Successful trades/buys/sells with gdavis70, adriana, wondercoin, Weiss, nibanny, IrishMike, commoncents05, pf70collector, kyleknap, barefootjuan, coindeuce, WhiteTornado, Nefprollc, ajw, JamesM, PCcoins, slinc, coindudeonebay,beernuts, and many more
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    jtlee321jtlee321 Posts: 2,367 ✭✭✭✭✭
    Here's an idea. It's similar to the old bounced check posted at the counter of the local corner store. Make a brief statement of what this guy did and post it and his username in all of your auctions. Make a screenshot of the statement and add it as an item photo. At the very least some people looking at your auctions will get curious and look his screen name up and block him. It may also discourage other scammers from trying to mark you.
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    keetskeets Posts: 25,351 ✭✭✭✭✭
    I suggest that at the risk of suffering the loss of some sales that you remove eBay from your business model. in the long run you shouldn't suffer very much. that venue has changed so much over the years that from the stories I hear(like this one) it tends to side against a reputable seller who is in the right. I know some of the respondents here won't want to hear this, but there really isn't much you can do to successfully prove what has happened, sucking it up and writing off the loss is probably the best thing to do.



    we all know you and believe what you say has happened. in the bigger scheme of things it is a "he said, she said" scenario that you won't win.
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    BigMooseBigMoose Posts: 1,469 ✭✭✭
    I think it may be time to place a call to Uncle Nunzio and ask him to make it appear that the scammer just happened to break both of his legs by accident.
    TomT-1794

    Check out some of my 1794 Large Cents on www.coingallery.org
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    silverpopsilverpop Posts: 6,954 ✭✭✭✭✭
    good thing I avoid e-bay



    just too many red flags to deal with
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    davewesendavewesen Posts: 6,948 ✭✭✭✭✭
    Originally posted by: jtlee321
    Here's an idea. It's similar to the old bounced check posted at the counter of the local corner store. Make a brief statement of what this guy did and post it and his username in all of your auctions. Make a screenshot of the statement and add it as an item photo. At the very least some people looking at your auctions will get curious and look his screen name up and block him. It may also discourage other scammers from trying to mark you.


    And offer the returned fakes on ebay with a BIN of $1K -> 'counterfeit returns from xxxxx, latest SCAM on eBay'
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    NumisOxideNumisOxide Posts: 11,044 ✭✭✭✭✭
    Wow what scum. Hope it works out for you Numisma.
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    OPAOPA Posts: 17,162 ✭✭✭✭✭
    Why won't you post his eBay user I.D.? Is there more to this story that hasn't been posted?
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
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    NotSureNotSure Posts: 3,053 ✭✭✭
    I'll throw my request out for the user's name, so I can block him!!!
    I'll come up with something.
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    derrybderryb Posts: 38,586 ✭✭✭✭✭
    Ask for an ebay account supervisor, explain situation, show that he is buying the fakes and tell the supervisor he needs to be shut down or ebay will be dealing with more cases like yours.

    And provide us with his ID so that we can protect ourselves.

    Government is the great fiction through which everybody endeavors to live at the expense of everybody else. - Bastiat

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    BLUEJAYWAYBLUEJAYWAY Posts: 11,668 ✭✭✭✭✭
    The more I read about these scams on Ebay,although in the minority, the likelihood that I will join the Ebay selling ranks is becoming less likely. Even the small "hits" you take is an afront to your peace of mind. On the sportscard side from time to time this switcheroo has taken place as well. Even going so far as swapping out a lower grade card into a higher grade holder. An antique dealer in my area sold a clock on Ebay. The "buyer" returned it after he had swapped out his broken part from a like clock into the "purchased" clock. Then stated in the return the clock was inoperative.
    Successful transactions:Tookybandit. "Everyone is equal, some are more equal than others".
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    tincuptincup Posts: 5,479 ✭✭✭✭✭
    Unfortunately, as many have already pointed out, you probably won't have much luck with any of the authorities.

    This type of scam bothers me... not sure how one can prevent or counteract it. It's all stacked against the seller.
    ----- kj
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    1Bustcollector1Bustcollector Posts: 584 ✭✭✭
    Sorry to hear about this. After knowing you have tried, I'm kinda in the boat where you might start considering to move on and take a loss after setting up some better proactive protection measures given by others. If it continues, offer no refunds or think about closing ebay for a while. I know it doesn't really give satisfaction.

    Sometimes, one can consume oneself in trying to resolve things the right way, going through proper channels, spend much more money and personal time than you care to only to find it leads to a dead end because the process isn't that helpful.

    One thing that is not mentioned: I would ask eBay for their opinion. "what is the correct ebay method on combatting such issues for the future". Maybe they can offer more/better solutions or advice.

    Persuing choice countermarked coinage on 2 reales.

    Enjoyed numismatic conversations with Eric P. Newman, Dave Akers, Jules Reiver, David Davis, Russ Logan, John McCloskey, Kirk Gorman, W. David Perkins...
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    RichieURichRichieURich Posts: 8,628 ✭✭✭✭✭
    Originally posted by: 1Bustcollector

    One thing that is not mentioned: I would ask eBay for their opinion. "what is the correct ebay method on combatting such issues for the future". Maybe they can offer more/better solutions or advice.




    I'm guessing their answer will be "suck it up and take the loss" but maybe I'm too cynical.



    If eBay had a way for sellers to protect themselves from this kind of fraud, maybe they should tell the sellers just what that way is.



    As it currently stands, eBay rules help the criminals with their scams. And that is a lousy way to run a company, in my opinion.



    An authorized PCGS dealer, and a contributor to the Red Book.

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    TwoSides2aCoinTwoSides2aCoin Posts: 45,090 ✭✭✭✭✭
    I agree RichieURich.

    It's an albatross and not the viable exchange it was when those who supported it most (Sellers auctioning things), were taxed so high by fees that it became a rubbish BIN.
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    numismanumisma Posts: 3,877 ✭✭✭✭

    Sorry for not posting the seller's information. Some warned that if I do, that it could come back to haunt me, but at this point, I don't care. I will post the eBay ID now.

    As for the money, I truly do not care about the $48. I have been scammed before for more and often it is less expensive to just take the hit and move on, considering the value of time. Every store has shrinkage, and we have been fortunate overall.

    The reason that I am going to fight this aggressively is that this same scam could be applied to much more expensive coins. What if this punk is just testing the waters with inexpensive coins?

    Anyway, here it is:

    The buyer
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    OPAOPA Posts: 17,162 ✭✭✭✭✭
    Thank you...con man added to my ever growing list of crooks.

    I just updated my blocked bidder list with: toolhaus.org and I'm up to 434 valid blocked biddersimage 15 years of dead beats
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
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    bigjpstbigjpst Posts: 3,230 ✭✭✭✭✭
    Thanks for posting the id

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    mirabelamirabela Posts: 5,197 ✭✭✭✭✭
    Agreed, thanks for posting. Duly blocked.
    mirabela
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    rickoricko Posts: 98,724 ✭✭✭✭✭
    Sorry to read of this misfortune.... and another reason I avoid ebay. Thanks for posting the

    perpetrator's ID.... it will help others here on the forum. Cheers, RickO
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    numismanumisma Posts: 3,877 ✭✭✭✭

    Here are the images of our good Panda versus the "bad bears." The genuine examples are 0.999 fine silver with a weight of 31.1 grams, and these cartoon Pandas weigh in at 28.27 grams (not silver).

    image
    image
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    DaveWcoinsDaveWcoins Posts: 1,185 ✭✭✭
    What is weird is that he has a feedback rating of 124, and there are plenty of positive comments from (presumably) coin sellers who have had (presumably) positive experiences with him.



    That was not what I was expecting.



    Also - he has been on eBay since 2009.



    Could this be a hijacked account? Or...?







    Dave Wnuck. Redbook contributor; long time PNG Member; listed on the PCGS Board of Experts. PM me with your email address to receive my e-newsletter, and visit DaveWcoins.com Find me on eBay at davewcoins
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    DaveWcoinsDaveWcoins Posts: 1,185 ✭✭✭
    Originally posted by: numisma



    Here are the images of our good Panda versus the "bad bears." The genuine examples are 0.999 fine silver with a weight of 31.1 grams, and these cartoon Pandas weigh in at 28.27 grams (not silver).



    image

    image




    Interestingly, from what I understand (though it is perfectly legal to counterfeit coins of all nations in China, including Chinese coins dated before 1949) the Chinese take very seriously those who counterfeit Chinese coins dated after 1949. They throw the book at them, from what I understand.

    Dave Wnuck. Redbook contributor; long time PNG Member; listed on the PCGS Board of Experts. PM me with your email address to receive my e-newsletter, and visit DaveWcoins.com Find me on eBay at davewcoins
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    TopographicOceansTopographicOceans Posts: 6,535 ✭✭✭✭
    Originally posted by: roadrunner

    The reason they have a minimum of $25,000 and multiple victim requirements is there are plenty of those criminals to keep them busy.

    A sub $100 scam that can't be proved in court doesn't get any resources.

    Law Enforcement doesn't have the resources to get involved in business disputes so they have to target the big scammers.




    I get that. But what about Ebay? It's their sand box...and should be up to them to police it properly. Why don't they want to try and keep people as customers? They lost me back in 2008. I don't get it.


    eBay used to be like the wild west.
    When things went wrong, their defense was they were "just a venue" like a newspaper publishing classified ads.

    And that defense worked. If you sent someone $10,000 for a picture of a coin sold on Heritage and got nothing, eBay was held harmless.

    The problem became public perception. There were too many stories of people sending money and getting ripped off.

    eBay's marketing department addressed it with their money back guarantee and launched a major ad campaign that it is safe to buy on eBay. If you don't get what was advertised you get your money back.

    So the scammers moved to the other side and became buyers. And a lot of good sellers left. eBay has their "Report a Buyer" link, which the OP should use. If they get a pattern they will NARU the buyer.

    In retail there is a concept of "shrinkage" which means a percentage of your inventory shrinks due to a number of factors: theft, damage, lack of tracking, chargebacks etc.

    eBay sellers now have to deal with it.
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    segojasegoja Posts: 6,141 ✭✭✭✭
    How is there a return privilege on bullion? I thought that category was exempt
    JMSCoins Website Link


    Ike Specialist

    Finest Toned Ike I've Ever Seen, been looking since 1986

    image
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    PerryHallPerryHall Posts: 47,585 ✭✭✭✭✭
    Originally posted by: segoja

    How is there a return privilege on bullion? I thought that category was exempt





    I'm sure eBay makes an exception for counterfeits which this buyer is claiming.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

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    OPAOPA Posts: 17,162 ✭✭✭✭✭
    Originally posted by: segoja
    How is there a return privilege on bullion? I thought that category was exempt


    As mentioned previously. If an item is returned, claiming to be a counterfeit, it is not privy to an exemption of any sort in any category.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
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    crazyhounddogcrazyhounddog Posts: 14,230 ✭✭✭✭✭
    pookster0904 This sucker is BLOCKED (BLOCKED) To the maximum of black list of blockages !!!!!
    The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.
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    CameonutCameonut Posts: 7,433 ✭✭✭✭✭
    Blocked - thank you.

    “In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson

    My digital cameo album 1950-64 Cameos - take a look!

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    epcjimi1epcjimi1 Posts: 3,489 ✭✭✭
    Originally posted by: BAJJERFAN
    Originally posted by: epcjimi1
    Now the customers are returning counterfeits to sellers for genuine coins.



    WHAT?

    Customers are returning counterfeits to sellers for genuine coins?

    You are pulling my lariat.







    They keep the gennies and return counterfeits.


    Thanks. /s
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    BlindedByEgoBlindedByEgo Posts: 10,754 ✭✭✭✭✭
    Originally posted by: numisma

    Yes, I do plan to make the buyer's name public knowledge here soon. I will also post links and pictures.


    Out him soon. All details image
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    OPAOPA Posts: 17,162 ✭✭✭✭✭
    Originally posted by: BlindedByEgo
    Originally posted by: numisma

    Yes, I do plan to make the buyer's name public knowledge here soon. I will also post links and pictures.


    Out him soon. All details image



    3d post above yours....
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
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    Jackthecat1Jackthecat1 Posts: 1,122 ✭✭✭
    Thank you for posting this guy's e-Bay id. I have added him to my blocked list. He has the honor of being #3.
    Member ANS, ANA, GSNA, TNC



    image
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    YQQYQQ Posts: 3,454 ✭✭✭✭✭
    Wow, that sure is a stink!
    perhaps it is time to get the law involved. Does bullion fall under CIA jurisdiction or Secret service, or ICE?
    I do not do bullion stuff at all.
    so my question is this:
    can "bullion stuff" be photographed ( macro) and certain properties of the item be "registered" within the selling auction description.
    example: this items appearance properties have been photographed and registered.
    you take a couple of pix and note : obverse TL 4 mm 2 mm mark.... and record several...(obverse, top left is a 2 mm mark)
    weight: XXX
    dimensions: xxxxx xxxxx
    would make it difficult for shysters to send another back!
    The weight of the package will not have any influence on the items being fake or not as weight can easy be adjusted. the fact that the law will be involved will open up FeeBays records and possibly reveal other funny stuff.

    just thinking aloud
    Today is the first day of the rest of my life
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    TigersFan2TigersFan2 Posts: 1,442 ✭✭
    Originally posted by: DaveWcoins
    What is weird is that he has a feedback rating of 124, and there are plenty of positive comments from (presumably) coin sellers who have had (presumably) positive experiences with him.

    That was not what I was expecting.

    Also - he has been on eBay since 2009.

    Could this be a hijacked account? Or...?





    Perhaps this isn't a scam he intends to do repeatedly. Perhaps the scenario is that he got scammed buying the fake Pandas and decided this was a way to exchange for the real thing.
    I love the 3 P's: PB&J, PBR and PCGS.

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