Met a scammer on ebay for the first time since 1998!

Lakesammman · January 22, 2016 10:55AM

So, I sell a 2011-S MS70 25th Anniversary ASE on 12-8-15, transaction 301817098365.

I mail it off and shortly thereafter get positive feedback.

Yesterday 1-21-16, roughly 6 weeks later, I get an email from the buyer.

Hello I just got to my mother in Salt Lake where you shipped my coin and open it and find that you have sent me an 2012s not the coin I bought. and I know sometime this my happen and a mistake and would hope that you will fix this problem and send me the coin I bought. and if you would like me to send this one back I will or I will be wiling to buy this one also. Please let me know about this asap. Thanks Jerry

After notifying ebay, I reply to the buyer:

1. I carefully checked the serial number before shipping to be sure you got the coin in the listing.

2. You left me positive feedback shortly after the coin was delivered.

3. I've never owned a 2012-S MS70 ASE - I bought only 2011 25th Ann. sets purely on speculation and haven't bought anymore since.

Those of you with more experience on ebay - what are the odds that ebay sides with me??

keyman64 · January 22, 2016 11:01AM

Rampage · January 22, 2016 11:06AM

eBay will side with you.

TopographicOceans · January 22, 2016 11:27AM

Your chances are excellent.

The eBay Money Back guarantee requires the buyer open a case within 30 days.

They slept on their rights and have no coverage now.

mannie gray · January 22, 2016 11:29AM

Was the listing for a 2011 ?

WillieBoyd2 · January 22, 2016 11:37AM

The 30 day time limit starts on the estimated delivery date not the sale date.

DRUNNER · January 22, 2016 11:39AM

I am in SLC . . .

Give me his addy and I'll follow up . . .

Drunner

TopographicOceans · January 22, 2016 11:44AM

Originally posted by: WillieBoyd2
The 30 day time limit starts on the estimated delivery date not the sale date.

True, it was delivered in the time frame to the buyers requested address..

eBay doesn't stop the clock waiting until Jerry visits mommy

mbogoman · January 22, 2016 11:56AM

You'll be fine. You did everything by the book.

davewesen · January 22, 2016 11:59AM

Did you check the guys feedback and see if they had also bought a 2012-S from someone else? Did they attach a picture so you can check their cert number?

Your chances are good with eBay and PAYPAL, but no so good if they used a credit card and do a chargeback through them.

derryb · January 22, 2016 12:09PM

Originally posted by: mannie gray
Was the listing for a 2011 ?

OP's Listing

derryb · January 22, 2016 12:10PM

ebay buyer's ID?

mannie gray · January 22, 2016 2:09PM

"Let me know asap..."

What a tool!

I'd respond in the same "asap" manner in which the buyer reported the alleged issue.

Wait 6 weeks.

I think I might tell him to pound sand.

You should be good with eBay.

Good luck.

DollarAfterDollar · January 22, 2016 10:14PM

Seems cut and dry if the listing was accurate. I recently had a buyer PM me saying he didn't get the coin .........after leaving positive feedback saying the coin he received was "beautiful". Some people are just disorganized.

TwoSides2aCoin · January 22, 2016 11:02PM

It takes all kinds. This kind takes the cake.

ricko · January 23, 2016 1:42AM

This is why (not specifically, but the multitudinous issues in general) that I do not

patronize ebay anymore.... Cheers, RickO

Cougar1978 · January 23, 2016 4:36AM

My return period for ebay is 14 days. Beyond that no returns are accepted. I too check outgoing items, coin slab number, itc. I don't care for people who flake out or try to scam me. Let him take it up with ebay or seek legal cousel. My return policy is is fairly basic - sight seen sales (shows) are final and mail order (ebay) is 14 days. Beyond that no returns accepted; any resale is negotiable subject to my wholesale offer if needed for inventory. If they can't understand that I have no desire for their business. I am not their bank, savior for their mistakes, or pack animal. My option would be either no reply or tell him "You received the coin as described which was verified by our inventory control prior to shipment. Beyond our no questions asked 14 day return period no returns are accepted."

grote15 · January 23, 2016 6:56AM

The sad part is that if he files a SNAD claim through ebay he will likely get his money back. If he does, you may get ebay to eat the funds, but make no mistake, all these policies put forth by sellers are meaningless when a buyer files a claim. Ebay cares only about the buyers these days.

Boosibri · January 23, 2016 7:02AM

I would think that you are safe

mustangmanbob · January 23, 2016 10:09AM

I would not be so sure.

He is within his time window to file a SNAD case, whatever your 14 return policy says.

Could an "average" person misread a 2011 for 2012 ? Yes

Does the person in a far away land handling the case think it is reasonable that "mom" may have misread a 2012 for a 2011? Yes.

Conversation with a rep:

1. I carefully checked the serial number before shipping to be sure you got the coin in the listing. OK, sounds good, what is a serial number? What does that mean? The buyer got the wrong coin.

2. You left me positive feedback shortly after the coin was delivered. The buyer states it was because his mother, dear sainted women, 98 years old and blind, said she got it, but the buyer states that as soon as he saw it, he knew there was a simple mix up, and that you shipped the wrong coin.

3. I've never owned a 2012-S MS70 ASE - I bought only 2011 25th Ann. sets purely on speculation and haven't bought anymore since. Paypal just sees you sell a lot of slabbed coins. Please be more careful and ship the correct coin next time.

I had a case 1 week ago, also with a 14 day return, for an item sold 6 November. delivered on 9 November, with positive feedback 2 days later. 63 days later, he opens an SNAD, due to the fact that (it's a car part) won't fit. He is doing a Non factory modification, and using the part on a car that is was never designed for, and not even close on the year application. Wrong on 3 levels. It took HOURS of time with ebay to win this, and only because he sent me a note asking how to make it work, outlining what he was doing. Try to explain 50 year old spindle geometries, bump steering, and ball joint taper angles to the nice ebay lady.

If it would have been a simple HIDDEN DAMAGE SNAD, I probably would have lost.

Lakesammman · January 23, 2016 10:23AM

mustangmanbob - thanks for the info - that's the scenario I was dreading!

All is good - got this reply. Whoever said the buyer might simply be disorganized was right.

I went back to my ebay purchase and find that 2012 S that I bought I still can't fine the one I bought from you but I am sure it will turn up. Sorry for all you have done on my behalf. and thanks for the coin and don't think another thing about. I will find it somewhere. Once again I am very sorry for the mix up.

TigersFan2 · January 23, 2016 10:38AM

Ebay's policy is that the buyer is ALWAYS correct.

joebb21 · January 23, 2016 11:09AM

you got lucky..

grote15 · January 23, 2016 11:27AM

Originally posted by: joebb21

you got lucky..

+1

An honest (albeit disorganized) buyer.

roadrunner · January 23, 2016 2:11PM

Originally posted by: TigersFan2

Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

grote15 · January 23, 2016 5:36PM

Originally posted by: roadrunner

Originally posted by: TigersFan2

Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

A LOT has changed on ebay since 2007.

amwldcoin · January 23, 2016 10:53PM

I had ebay rule against me as a buyer the only time I had to go through ebay to try and force a return. Bought a coin and accidently left positive feedback before I even received the coin. When it arrived it was nice looking but turned out to be Bent! Several hundred dollar coin and ebay summarily ruled against me because I had already left positive feedback. I pointedly asked if they ruled against me because I had already left feedback and was told yes.

This was 3 or 4 years ago.

roadrunner · January 24, 2016 12:02AM

Originally posted by: grote15

Originally posted by: roadrunner

Originally posted by: TigersFan2

Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

A LOT has changed on ebay since 2007.

I would disagree. Did Ebay find more integrity since my 2007 incident? Are the coin and auction markets in general more ethical today than they were in 2007? Is the grading more accurate and repeatable in the past 9 years? Are their less crooks and shysters in today's market than in 2007? If Ebay could do that in 2007 why not again in 2017? I'm not about to give them a 2nd chance to do it again.

grote15 · January 24, 2016 1:56AM

Originally posted by: roadrunner

Originally posted by: grote15

Originally posted by: roadrunner

Originally posted by: TigersFan2

Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

A LOT has changed on ebay since 2007.

I would disagree. Did Ebay find more integrity since my 2007 incident? Are the coin and auction markets in general more ethical today than they were in 2007? Is the grading more accurate and repeatable in the past 9 years? Are their less crooks and shysters in today's market than in 2007? If Ebay could do that in 2007 why not again in 2017? I'm not about to give them a 2nd chance to do it again.

In a nutshell, ebay caters far more to buyers in 2016 than they did in 2007. It has nothing to do with ethics, just facts.

tincup · January 24, 2016 4:08AM

? Not sure why you called this a 'scam'.... from the start, it sure looked like someone who just is not very organized and lost track of what he received and from whom.

Certainly the reply back from the buyer backs this up. I usually try to give the person the benefit of a doubt UNTIL it becomes apparent that he actually is a scammer, and just not confused on when he received an item, etc.

derryb · January 25, 2016 1:54AM

Originally posted by: grote15

Originally posted by: roadrunner

Originally posted by: grote15

Originally posted by: roadrunner

Originally posted by: TigersFan2
Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

A LOT has changed on ebay since 2007.

I would disagree. Did Ebay find more integrity since my 2007 incident? Are the coin and auction markets in general more ethical today than they were in 2007? Is the grading more accurate and repeatable in the past 9 years? Are their less crooks and shysters in today's market than in 2007? If Ebay could do that in 2007 why not again in 2017? I'm not about to give them a 2nd chance to do it again.

In a nutshell, ebay caters far more to buyers in 2016 than they did in 2007. It has nothing to do with ethics, just facts.

Keeping buyers happy is a seller's job. If they cannot or will not do that, Ebay will. Without this business model no one would buy on ebay.

crazyhounddog · January 25, 2016 2:54AM

Don't worry about the clown. You'll be fine.

jt88 · January 25, 2016 4:14AM

Originally posted by: grote15

Originally posted by: roadrunner

Originally posted by: TigersFan2
Ebay's policy is that the buyer is ALWAYS correct.

Not with me as the buyer. The one time I filed an Ebay case on a scammer who failed to ship a $2,000 coin after they received payment, Ebay just didn't seem to care. The seller and Ebay didn't even contest the fact that no coin was sent, nor did the supposed seller ever own it (ie their auction was lifted and copied from another dealer's auction a month earlier). In the end, Ebay stopped replying to my requests. I was left holding the bag on a blatant case of fraud. That was my last Ebay coin transaction (2007)

A LOT has changed on ebay since 2007.

I agree, if you don't win your case in today's ebay I would be very surprise.

jt88 · January 25, 2016 4:22AM

Ebay supports buyer 100% all the time. That's why buyer always file SNAD for any reason.

johnny9434 · January 25, 2016 4:44AM

Originally posted by: Boosibri
I would think that you are safe

Met a scammer on ebay for the first time since 1998!

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