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PCGS Secure™ Submission and TrueView Image
Goldbully
Posts: 16,900 ✭✭✭✭✭
As we now have been told by the PCGS CSD, if one submits their coins through PCGS Secure™ Submission, they will receive a TrueView image included with said submission.
Well, I submitted three Trade $1's in early August and received my grades, as well as my so called TrueView images.
The reason I'm using the phrase 'so called' is because there are two things missing with the TrueView image.
1. There is no frame or TrueView format with the coin's image.
2. There is no certification number below the coin, it's just on the certification page.
This is not acceptable.
I spoke with a PCGS CSR late Friday, and she said maybe because I filled out the online form I get no frame.
However, after I stated my case, she agreed that it was a strange situation and would look into it.
Note: If you fill out the online form and chose PCGS Secure™, there is no TrueView check box.
Has anyone else run into this situation?
Thanks in advance.
Exhibit A
PCGS Coin Link
PCGS Secure
Well, I submitted three Trade $1's in early August and received my grades, as well as my so called TrueView images.
The reason I'm using the phrase 'so called' is because there are two things missing with the TrueView image.
1. There is no frame or TrueView format with the coin's image.
2. There is no certification number below the coin, it's just on the certification page.
This is not acceptable.
I spoke with a PCGS CSR late Friday, and she said maybe because I filled out the online form I get no frame.
However, after I stated my case, she agreed that it was a strange situation and would look into it.
Note: If you fill out the online form and chose PCGS Secure™, there is no TrueView check box.
Has anyone else run into this situation?
Thanks in advance.
Exhibit A
PCGS Coin Link
PCGS Secure
0
Comments
Latin American Collection
<< <i>Mine are the same but the image quality is identical to any other trueview. I really don't have any problem with mine. Same quality to me. >>
That's not my point.
There is no certification ID or TrueView format with this type of submission.
I want this......................
-Paul
<< <i>If you want the border and cert number on the photos, pay the $10 for the TrueView. It is literally the same image, and can be found when you type in the cert number into the verification page. But of course, whine about something they are doing for free.
-Paul >>
Aren't you a big help. If there is no explanation anywhere, that you do not get a frame or a certificate #, what else should I expect?
I just had a 26 coin submission finalized yesterday. It was an online Secure submission. I emailed Phil before the photos were posted and requested them set to the TrueView template. When I was emailed the links later that evening all were in TrueView form.
That may be what we have to do each and every time.
- Bob -
MPL's - Lincolns of Color"Central Valley" Roosevelts
I normally only download the "white background" when I go to the TrueView images webpage;
TrueView Imaging
I will advise when the imaging takes place.
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