How long do you wait to open a non-paid case on ebay?
JJM
Posts: 8,031 ✭✭✭✭✭
What's your rule of thumb?
How many days?
It's rare for me to have to, but it's annoying
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Comments
Wait no more than 10 days after auction close. I've opened them as early as 3 days when it was clear the buyer was backing out.
I'd like to know this from the Ebay vets as well.
I just had my first. He/she ignored my regular emails despite have a large number of all positives (I figured "there must be some explanation"), but I've opened the case with Ebay after four weeks of no response. I think Ebay recommends five days or so.
Here's a warning parable for coin collectors...
This is only the 2nd or 3rd time I've had a non-payer in over 2k transactions
1st email after a couple days -> do you need more time to pay?
if no reply -> as soon as the unpaid window opens.
7 days generally
eBay handles all of my npb's. ( reminders & warnings) I don't mess with it. Time frame....8 days to issue an unpaid strike against the buyer & refund the FVF to the seller.
Refund FVF?
I send an invoice 24 hours after the auction ends and open an NBP on the third day if there has been no response. That allows the bidder 4 more days.
Final Value Fee
I have always paid immediately upon winning....Just no reason to wait. I would not bid if I could not pay immediately. Glad to see (from the above comments) that non payment is not frequently encountered. Cheers, RickO
On auctions I receive about 90% of the payments in 24 hours (some people have lives beyond coins, Ricko )
Always one laggard though.
Based on my settings, the non-payment notices are initiated by Ebay, not me.
@Coinstartled .... The hell you say...... Cheers, RickO
2 days; we are all adults and if the customer wanted it they would pay right away.