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How would you handle this ebay return?

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  • mustangmanbobmustangmanbob Posts: 1,890 ✭✭✭✭✭

    And I forgot to add, this is 1 reason I have best offer on all my stuff (average about 300 listings per month) is that I screen the offers to check their feedback, and this person I would have preemptively blocked.

  • desslokdesslok Posts: 310 ✭✭✭

    I don't understand. What is the final resolution? Did the buyer return the item? Did you have to refund the whole amount, the whole amount minus shipping both ways, or no refund at all?

  • rickoricko Posts: 98,724 ✭✭✭✭✭

    Well that is a great result.... certainly not as expected by the majority here....It is good that his ID is now public.... I am sure all forum members who sell on ebay have since blocked this fool.... Cheers, RickO

  • OPAOPA Posts: 17,143 ✭✭✭✭✭

    blocked...after reviewing the feedback that he left over the years, it appears that you are not the only one that he scammed. It would not surprise me if he gets NARU'd.

    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    I issued a refund. I don't see ebay making me whole after talking with them on the phone yesterday. I was told that is the cost of doing business.

    @desslok said:
    I don't understand. What is the final resolution? Did the buyer return the item? Did you have to refund the whole amount, the whole amount minus shipping both ways, or no refund at all?

  • desslokdesslok Posts: 310 ✭✭✭

    @amwldcoin said:
    I issued a refund. I don't see ebay making me whole after talking with them on the phone yesterday. I was told that is the cost of doing business.

    So the bottom line, they sent you a very sympathetic e-mail telling you how right you are, how much they side with you, protect you, and warn the buyer, but you have to pay the bill for all that out of your own pocket.

  • AUandAGAUandAG Posts: 24,942 ✭✭✭✭✭

    blocked thanks, sorry you found this idiot and glad you let us know.

    bob

    Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com
  • KbKardsKbKards Posts: 1,782 ✭✭✭

    The pictures in the auction show that the front of the holder had quite a few scratches. Perhaps that's what the buyer didn't like about the item. Did the buyer happen to use your packaging with the staples to return the item? I have received plastic holders where a seller had a stapled invoice sitting on top of the plastic holder. The staple and plastic moves around during shipment and you wind up with a scratched holder.

  • VanHalenVanHalen Posts: 4,330 ✭✭✭✭✭

    @KbKards said:
    The pictures in the auction show that the front of the holder had quite a few scratches. Perhaps that's what the buyer didn't like about the item. Did the buyer happen to use your packaging with the staples to return the item? I have received plastic holders where a seller had a stapled invoice sitting on top of the plastic holder. The staple and plastic moves around during shipment and you wind up with a scratched holder.

    As a side note: I never use staples when shipping coins. Not saying that had an impact on this case, it's just that staples are not needed. I honestly cannot recall receiving a coin via USPS that had staples in it.

  • abcde12345abcde12345 Posts: 3,404 ✭✭✭✭✭
    edited April 4, 2017 9:03AM

    Those reverse slab scratches are deep and were inflicted by a resentful and angry buyer, on purpose. The buyer's email proves to me he is a bit psychotic.

  • ChrisH821ChrisH821 Posts: 6,745 ✭✭✭✭✭
    edited April 4, 2017 9:39AM

    I just tried to block him but I got an invalid user ID error... Could they have already deleted the account?
    EDIT: Nevermind, apparently it is case-sensitive. blocked

    Collector, occasional seller

  • ashelandasheland Posts: 23,765 ✭✭✭✭✭

    I'm glad ebay had your back on this.

  • AMRCAMRC Posts: 4,280 ✭✭✭✭✭

    My guess is that he had problems with the packaging and used a sharp device to open it and scratched it along the way. Then tried to use the guarantee as his out.

    MLAeBayNumismatics: "The greatest hobby in the world!"
  • logger7logger7 Posts: 9,069 ✭✭✭✭✭
    edited April 4, 2017 10:14AM

    It isn't worth having battles royale over collectibles in my opinion. The buyer was a jerk and couldn't even open a securely wrapped package, however it is possible to wrap things "too well" making it hard to open under $100 parcels with coins. All the auction companies I have bought from have sent even valuable gold coins in easily opened parcels. I'm not sure why private sellers employ overkill. It looks like all you had to do was scratch the surface and the guy went bonkers.

  • ashelandasheland Posts: 23,765 ✭✭✭✭✭

    It could have been worse I suppose, but I agree, it still sucks.

  • Jackthecat1Jackthecat1 Posts: 1,122 ✭✭✭

    I am sorry this didn't work out better for you. Thanks for his id so I could block him.

    Member ANS, ANA, GSNA, TNC



    image
  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    There are no staples anywhere near the coin or the slab! I place the slab or coin in a bubble mailer(cut to size to protect the slab)...insert that inside a cardboard envelope(like a priority flat rate),staple around the Bubble mailer to keep it from moving around, and then stable the cardboard to the manila envelope. Basically if the coin is going to be separated from the address label the package will have to be destroyed! It is not difficult whatsoever to open!

    @VanHalen said:

    @KbKards said:
    The pictures in the auction show that the front of the holder had quite a few scratches. Perhaps that's what the buyer didn't like about the item. Did the buyer happen to use your packaging with the staples to return the item? I have received plastic holders where a seller had a stapled invoice sitting on top of the plastic holder. The staple and plastic moves around during shipment and you wind up with a scratched holder.

    As a side note: I never use staples when shipping coins. Not saying that had an impact on this case, it's just that staples are not needed. I honestly cannot recall receiving a coin via USPS that had staples in it.

  • WalkerfanWalkerfan Posts: 9,751 ✭✭✭✭✭

    Way to go EBAY!!!

    Glad it worked for you.

    It was deliberately done with scissors or a knife.

    Sometimes, it’s better to be LUCKY than good. 🍀 🍺👍

    My Full Walker Registry Set (1916-1947):

    https://www.ngccoin.com/registry/competitive-sets/16292/

  • Wabbit2313Wabbit2313 Posts: 7,268 ✭✭✭✭✭

    So outside of rambling on forever, did eBay actually compensate you somehow?

  • derrybderryb Posts: 37,682 ✭✭✭✭✭

    blocked. Ebay came through.

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • DoubleEagle59DoubleEagle59 Posts: 8,379 ✭✭✭✭✭
    edited April 4, 2017 5:16PM

    @1630Boston said:
    @DoubleEagle59
    You have a good average, in my opinion.
    You must be doing everything correctly. :smile::smile:

    It's probably because most of my sales are from repeat buyers, but not all are so I guess I'm kind of fortunate.

    But a seller can do everything right and still get a crazy buyer or a buyer who is trying to scam you.

    "Gold is money, and nothing else" (JP Morgan, 1912)

    "“Those who sacrifice liberty for security/safety deserve neither.“(Benjamin Franklin)

    "I only golf on days that end in 'Y'" (DE59)
  • davewesendavewesen Posts: 6,680 ✭✭✭✭✭

    What is the size of envelope you mailed coin in? I wonder if it was ean through a USPS sorting machine and got damaged during mailing.

  • VanHalenVanHalen Posts: 4,330 ✭✭✭✭✭

    @amwldcoin said:
    There are no staples anywhere near the coin or the slab! I place the slab or coin in a bubble mailer(cut to size to protect the slab)...insert that inside a cardboard envelope(like a priority flat rate),staple around the Bubble mailer to keep it from moving around, and then stable the cardboard to the manila envelope. Basically if the coin is going to be separated from the address label the package will have to be destroyed! It is not difficult whatsoever to open!

    @VanHalen said:

    @KbKards said:
    The pictures in the auction show that the front of the holder had quite a few scratches. Perhaps that's what the buyer didn't like about the item. Did the buyer happen to use your packaging with the staples to return the item? I have received plastic holders where a seller had a stapled invoice sitting on top of the plastic holder. The staple and plastic moves around during shipment and you wind up with a scratched holder.

    As a side note: I never use staples when shipping coins. Not saying that had an impact on this case, it's just that staples are not needed. I honestly cannot recall receiving a coin via USPS that had staples in it.

    I never use staples when shipping coins. Continue to use staples if you wish. I am merely pointing out that staples should never be used when mailing coins.

  • MsMorrisineMsMorrisine Posts: 35,964 ✭✭✭✭✭

    edit out your incident number

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • jwittenjwitten Posts: 5,237 ✭✭✭✭✭

    At the least I would have told him I agree to a refund after the item is returned. Hopefully you at least get your coins back.

  • IwogIwog Posts: 1,089 ✭✭✭

    If those are just scrapes, a buffing wheel and some tripoli will make the holder new again. A board member requested that I be specific if scratches were on the coin surface or the holder so I just knocked them off. Admittedly they weren't as extensive as the OP ones, but they will probably buff down pretty easily.

    Before and after pics


    "...reality has a well-known liberal bias." -- Stephen Colbert
  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    Ebay did not compensate me.

    I have shipped thousands of packages using this method and have been praised many times for my safe and secure packaging.

    Of course I received the coin! How could I take pictures of the damage to the slab otherwise?

  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    @MsMorrisine said:
    edit out your incident number

    Yeah...probably a good idea!

  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    A coupe of the scratches are deep enough to braek a fingernail!

    @Iwog said:
    If those are just scrapes, a buffing wheel and some tripoli will make the holder new again. A board member requested that I be specific if scratches were on the coin surface or the holder so I just knocked them off. Admittedly they weren't as extensive as the OP ones, but they will probably buff down pretty easily.

    Before and after pics


  • IwogIwog Posts: 1,089 ✭✭✭

    Put me in the camp that thinks the buyer was considering the slab "Packaging" and wanted to take the coin out. I know it seems bizarre but people can be bizarre.

    "...reality has a well-known liberal bias." -- Stephen Colbert
  • jwittenjwitten Posts: 5,237 ✭✭✭✭✭

    @amwldcoin said:
    Ebay did not compensate me.

    I have shipped thousands of packages using this method and have been praised many times for my safe and secure packaging.

    Of course I received the coin! How could I take pictures of the damage to the slab otherwise?

    I wasn't sure if those were the buyer's pictures of the scratches or yours.

  • Wabbit2313Wabbit2313 Posts: 7,268 ✭✭✭✭✭

    @amwldcoin said:
    Ebay did not compensate me.

    So eBay did nothing as far as I can tell. If that rambling nonsense above is your idea of them stepping to the plate, they struck out!

  • jwittenjwitten Posts: 5,237 ✭✭✭✭✭

    @Wabbit2313 said:

    @amwldcoin said:
    Ebay did not compensate me.

    So eBay did nothing as far as I can tell. If that rambling nonsense above is your idea of them stepping to the plate, they struck out!

    I have a feeling if he would have waited on the refund, he would not have had to give one. But since he already gave it to them, there was nothing they could do.

  • abcde12345abcde12345 Posts: 3,404 ✭✭✭✭✭

    @Wabbit2313 said:

    @amwldcoin said:
    Ebay did not compensate me.

    So eBay did nothing as far as I can tell. If that rambling nonsense above is your idea of them stepping to the plate, they struck out!

    Unfair advice.

  • mannie graymannie gray Posts: 7,259 ✭✭✭✭✭

    Thanks for outing this individual....dealing over the internet certainly has its issues..especially these 0-100MPH in .4 seconds people who go off like a firecracker when you refuse to tell them how good the sh** sandwich they just made for you tastes.

  • LRCTomLRCTom Posts: 857 ✭✭✭

    It's possible it was damaged by the Postal Service machinery. I used to ship slabs packaged somewhat similar to your method. Twice they arrived at my buyer with cracked slabs. I now package well-padded inside a hefty cardboard box. I've had no broken slab complaints since.

    ..Tom

    LRC Numismatics eBay listings:
    http://stores.ebay.com/lrcnumismatics

  • Batman23Batman23 Posts: 5,001 ✭✭✭✭✭

    Now that Ebay is in big trouble because of YOU, he will probably have to obtain a new user account and ID. He'll be back.

  • boyernumismaticsboyernumismatics Posts: 473 ✭✭✭✭

    @Iwog said:
    Put me in the camp that thinks the buyer was considering the slab "Packaging" and wanted to take the coin out. I know it seems bizarre but people can be bizarre.

    I never even thought of that... WOW. Can people be that STUPID?

  • ashelandasheland Posts: 23,765 ✭✭✭✭✭
    edited April 5, 2017 8:00AM

    @Batman23 said:
    Now that Ebay is in big trouble because of YOU, he will probably have to obtain a new user account and ID. He'll be back.

    Good point! I'd watch out for brand new accounts for a while.

  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭

    This guy is something else! I have not contacted him since I issued his refund! I thought once you blocked someone they could not contact you. Wondering if ebay sent him a stern warning! He sent this message this morning:

    Well it is apparent based on your statement here: "I sleep well at night. I hope you do as well." that you or someone working on your behalf is responsible for the threatening phone calls in the middle of the night tonight. We have also received a strange and threatening message from some other person in Waltham, Massachusetts, so happens we know the Police Chief there personally and have rung him up this evening and explained the situation. Our family attorney and another retired flag officer will be having a personal phone call with Chris Carr the Attorney General for the State of GA, tomorrow. We intend to file formal complaints with ANA and PNG as well as file a formal letter with Dave Hall. We would ask you cease the harassment and threats via telephone. We will also be considering Federal Litigation against you and John Doe's 1-5 inclusive in order to get to the bottom of the telephonic threats received this evening. You are right about several things, 1.) the Collectors community is quite small 2.) our country and world is quite small (you will be surprised at just how many people we know after serving for 34 years.

    We ask that you Cease your unlawful conduct and retain competent legal representation.

    Please do not respond and please no more threatening phone calls, we will not tolerate this sort of behavior and we have several unsolicited threatening messages which reference you. Your threat below has been received and the fact of the multiple phone calls of threatening nature demonstrates you are in some way behind this harassment. Why else would you make a comment that you sleep well at night and hope we do as well and then multiple threatening phone calls are made in the middle of the night as to make sure we do not sleep well?

    You should inform you legal counsel that we will seek enforcement of Georgia Code Title 16, Chapter 5, Article 8; your legal counsel can explain the penalties which include up to 20 years incarceration.

  • TequilaDaveTequilaDave Posts: 271 ✭✭✭

    Wow....even in the era of "alternative" facts, this is a standout. As my grandkids would say - This dude is cray-cray!!

  • ashelandasheland Posts: 23,765 ✭✭✭✭✭

    What a nut job!

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