*** Looks like sellers can now cancel and you can't leave feedback ***
Raufus
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Thanks for any information on the following...
I purchased an item on Ebay via an accepted best offer. I paid immediately. I received a note today from Ebay saying that the seller refunded the purchase price and that the transaction was cancelled. This is the first that I heard of this. I never received any request to cancel.
The seller, "Top Rated Seller" with a feedback score of 176 (don't know how that works) sent a separate note saying that he was very sorry, that he was admitted to the hospital and that he could not ship the item so he cancelled.
I told him that I appreciated his note, that I understood and no problem.
Trying to be a nice guy I went to leave him positive feedback only to discover that I could not. The item no longer appeared anywhere on my account.
I called Ebay (no easy task now as they do more than ever to make calling difficult) and explained the situation.
After 20 minutes of checking the rep informed me that if buyer pays via PayPal that the seller can cancel the transaction and refund the purchase price without the buyers consent and, in doing so, the item is cancelled and no feedback can be left.
I was totally shocked. What the ***?? I explained to the rep that this effectively leaves any seller free to go back on any deal w/o fear of a negative. This fundamentally changes Ebay.
Has anyone heard of this? This is insane.
Thanks for any info.
Just unreal.
I purchased an item on Ebay via an accepted best offer. I paid immediately. I received a note today from Ebay saying that the seller refunded the purchase price and that the transaction was cancelled. This is the first that I heard of this. I never received any request to cancel.
The seller, "Top Rated Seller" with a feedback score of 176 (don't know how that works) sent a separate note saying that he was very sorry, that he was admitted to the hospital and that he could not ship the item so he cancelled.
I told him that I appreciated his note, that I understood and no problem.
Trying to be a nice guy I went to leave him positive feedback only to discover that I could not. The item no longer appeared anywhere on my account.
I called Ebay (no easy task now as they do more than ever to make calling difficult) and explained the situation.
After 20 minutes of checking the rep informed me that if buyer pays via PayPal that the seller can cancel the transaction and refund the purchase price without the buyers consent and, in doing so, the item is cancelled and no feedback can be left.
I was totally shocked. What the ***?? I explained to the rep that this effectively leaves any seller free to go back on any deal w/o fear of a negative. This fundamentally changes Ebay.
Has anyone heard of this? This is insane.
Thanks for any info.
Just unreal.
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I was totally shocked. What the ***?? I explained to the rep that this effectively leaves any seller free to go back on any deal w/o fear of a negative. This fundamentally changes Ebay.
Has anyone heard of this? This is insane.
Thanks for any info.
Just unreal.
Some people think eBay doesn't care about anyone except eBay.
This eBay policy supports that type of thinking.
An authorized PCGS dealer, and a contributor to the Red Book.
Happened to me. Non coin Seller promised item and did not deliver. Very late. Promised again. Then seller canceled sale so I could not get my child's gift in time. I went to leave a negative and could not. Really pissed me off.
This is just incredible. It really, fundamentally changes Ebay. Any seller can just cancel for any reason w/o being held to account? When did this come about? This just makes no sense at all.
An obvious listing error since it was about 1% of list.
Money refunded without a word from the seller.
I had my fun.
Happened to me a while back. I did BIN on a Judd cent.
An obvious listing error since it was about 1% of list.
Money refunded without a word from the seller.
I had my fun.
Like many of us, I've been on Ebay for many years. In order to cancel a transaction it has always required the buyers permission. They've never been able to just cancel a transaction and issue a refund and the buyer not be able to leave feedback. There is nothing to hold a seller to any sale w/this policy. Makes no sense at all. When did this change?
Things to keep in mind
If you cancel a transaction, the buyer may be disappointed or feel that you didn't honor your side of the bargain. Keep in mind that:
If you cancel a transaction, it may be considered a defect and count against your seller performance. Learn more about seller performance standards.
If you cancel a transaction, the buyer can still leave you negative or neutral Feedback about the transaction.
When you list an item, you enter a legally binding contract to complete the transaction if the item is sold. If you cancel the transaction, there could be other negative ramifications. See the eBay User Agreement.
Once the cancellation is complete, you can't ask us to step in and help with the transaction, and you can't reopen the cancellation request.
Apparently the important part about the buyer being able to leave feedback is not correct. Ebay gets more screwed up by the day...
this is good news for sellers that receive odd ball questions from buyers that buy the item before a response ... only to return the item because it wasn't what they wanted, for instance, I sell auto parts on occasion.. more than once ive had potential buyers ask really dumb questions... will this RH door mirror fit the drivers side ? they don't wait for an answer they just buy it, then of course they aren't gonna be happy with it so then they can SNAD the sale so I have to pay the shipping to get back the item that of course wouldn't fit their car.
Not sure if this applies there.
This relates to sellers who cancel a transaction.
Happened to me a while back. I did BIN on a Judd cent.
An obvious listing error since it was about 1% of list.
Money refunded without a word from the seller.
I had my fun.
Like many of us, I've been on Ebay for many years. In order to cancel a transaction it has always required the buyers permission. They've never been able to just cancel a transaction and issue a refund and the buyer not be able to leave feedback. There is nothing to hold a seller to any sale w/this policy. Makes no sense at all. When did this change?
I didn't say the transaction was cancelled...they just refunded the money.
There was never a request for permission.
Happened to me a while back. I did BIN on a Judd cent.
An obvious listing error since it was about 1% of list.
Money refunded without a word from the seller.
I had my fun.
Like many of us, I've been on Ebay for many years. In order to cancel a transaction it has always required the buyers permission. They've never been able to just cancel a transaction and issue a refund and the buyer not be able to leave feedback. There is nothing to hold a seller to any sale w/this policy. Makes no sense at all. When did this change?
I didn't say the transaction was cancelled...they just refunded the money.
There was never a request for permission.
Apparently it's Ebay that sends the transaction cancelled email when the seller refunds.
I'll explain in a few minutes below. Just spoke with a Senior Ebay Customer Svc. rep who explained the whole thing...
As I had suspected, this is another "Top Rated Seller" (TRS) perk that allows them to behave as anything but w/very little risk of neg FB.
It turns out that had this person not been a TRS that the transaction would have appeared under the Cancelled Transactions tab under my purchase history and I could have left feedback.
For TRSs apparently buyers not being able to leave them Neut or Neg FB for 7 days is not enough protection. Indeed, if a TRS cancels a transaction and refunds the buyers money the buyer gets a notice of the refund and that the transaction was cancelled. At this point, the transaction totally disappears from the buyers purchase history in their Ebay account! In order to leave feedback at this point the buyer has to:
1) Go to "My Ebay"
2) Go to "Site Map" at the very bottom of the page
3) Click on the "Community" tab at the top of the page
4) Click on "Leave feedback for a member or transaction"
5) Enter the item number or seller id in the search box
6) Leave the feedback.
That's it, just 6 easy steps.
WHAT B.S.!!!
I told the rep how absurd this is. It essentially provides cover to TRS to simply cancel any auction or sale that they are not happy with knowing full well that the odds that a buyer will figure this out are slim to none. The rep said that this is relatively new "seller perk". I told her that it simply allows so called TRS to behave as anything but and thus makes the TRS designation meaningless.
Anyway, perhaps it's not too late for ErrorsOnCoins or others to leave the feedback that the seller is due.
I don't think either of these policies is good.
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You really think Power Seller w/ TRS, or any sellers get to SKIRT the ramification of "listing errors and cancellations ? We have to abide, too. So, in a way I take umbrage at your position. On that note, I can understand your frustration not getting what you actually PAID for. However, your inability to beat them down with negative feedback isn't respectable to me, as a vendor on the SERVANT's side of the counter . Now , are there sellers who deserve being banned ? Absolutely. A lot of thieves operate there. We need to weed-out. But how ?
Feedback used to be effective, but ….
The drawback to this all, is that ebay / pay pal make money either way on the fees. And the SELLER pays all those fees.
I thought that this would go away at the end of the month, but it did not. I truly think that ebay has only 3 or so people who give a crap about after sales events and the remaining 13000 or so employees only care about finalizing sales up front at any cost.
Whatever.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
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As a buyer, if you are buying from a top rated seller, you can avoid this problem by paying by credit card or check-just don't use Paypal, if it really matters.
It seems that this has happened to a significant number of board members.
As a buyer, if you are buying from a top rated seller, you can avoid this problem by paying by credit card or check-just don't use Paypal, if it really matters.
Sellers can't publicize check payments, have to accept electronic payments. If you pay with a credit card through paypal you are using paypal. Very few ebay sellers accept direct credit card payments - too much risk for them.
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After your item was canceled did this TRS offer it again at a higher price on eBay
Just checked. Didn't see it. I should have thought to check myself.
I lost my TRS status and pay much more, because of my inability to catch the mistakes of the hired hands who listed $1500 coins for $.99 Buy it NOW listings , rather than AUCTION , as instructed (my bad). I cancelled those transactions and because of these issues, even lost selling rights. Ebay holding my money for 21 days ? Really ?
You really think Power Seller w/ TRS, or any sellers get to SKIRT the ramification of "listing errors and cancellations ? We have to abide, too. So, in a way I take umbrage at your position. On that note, I can understand your frustration not getting what you actually PAID for. However, your inability to beat them down with negative feedback isn't respectable to me, as a vendor on the SERVANT's side of the counter . Now , are there sellers who deserve being banned ? Absolutely. A lot of thieves operate there. We need to weed-out. But how ?
Feedback used to be effective, but ….
The drawback to this all, is that ebay / pay pal make money either way on the fees. And the SELLER pays all those fees.
I was a "PowerSeller" myself for years until they changed it to Top Rated Seller. I don't sell 100 items per month so I lost it despite that I exceed all of the other criteria. It used to be a combination of price and volume, not volume counts more.
Not sure that you read my post completely. I actually went to leave the seller POSITIVE feedback despite that he never shipped the item. I was trying to be NICE not to beat him down. He said that he had been admitted to the hospital and I didn't want him to think that a negative feedback was hanging over his head so I wanted to leave him positive feedback as I appreciated his note and understood. I would say that I was trying to be nicer, in fact far nicer I would submit, than the average buyer.
Being a frequent seller I think that I am far nicer in my seller feedback than most. I've only left 3 negs ever and no neut. The negs were for items which were paid immediately and never delivered with no communication from the seller and where I had to file a claim to get the refund.
My point was that in an instance where a seller simply cancels because they don't like the price - not a listing error, but they just don't like the price - or get a better offer, or whatever a buyer should be able to leave neut and neg FB. Just because they are a TRS now Ebay makes this very difficult.
If such a seller is not a TRS the item appears in the cancelled item section of the buyers purchase history.
If the seller is a TRS one has to go through all of the steps that I outlined. Who would ever figure that out w/o calling Ebay and spending 20 min on the phone? It's this special treatment that I think cheapens the TRS rating and is unfair.
As far as how to weed them out, one thing that I would suggest is to distinguish between a listing error and one who just cancels a sale because they don't like the price, etc. Specifically, if a seller clearly has a listing error (i.e., gold eagle for $10 BIN) then he/she should be able to call ebay and have any feedback removed.
In the last 12 years of buying/selling on ebay I had only one cancelled by seller transaction. That is until the last month, when I have had 3: 1) can't find coin, 2) wrong coin listed(coin listed at very low BIN), 3) lost in mail. None truly bother me, but as Raufus noted, all transactions were deleted from my purchase history, btw only one would I have left a neutral feedback, the other two would have been positive. None of this bothers me as much as now on my ebay summary page under buying reminders it lists that 3 coins are unpaid! Whaaat? When I click on the #3 it says "You do not have any ready for payment items to display in this view".
I thought that this would go away at the end of the month, but it did not. I truly think that ebay has only 3 or so people who give a crap about after sales events and the remaining 13000 or so employees only care about finalizing sales up front at any cost.
Whatever.
Jim
I think that the word is out to seller about the ease of cancelling transactions and the low probability that the buyer will know how to leave neg or neut fb.
Same here re: the unpaid item. Really ticked me off. Absurd.
It seems that this has happened to a significant number of board members.
As a buyer, if you are buying from a top rated seller, you can avoid this problem by paying by credit card or check-just don't use Paypal, if it really matters.
Absolutely correct!
The rep noted this.
Thanks for any information on the following...
I purchased an item on Ebay via an accepted best offer. I paid immediately. I received a note today from Ebay saying that the seller refunded the purchase price and that the transaction was cancelled. This is the first that I heard of this. I never received any request to cancel.
The seller, "Top Rated Seller" with a feedback score of 176 (don't know how that works) sent a separate note saying that he was very sorry, that he was admitted to the hospital and that he could not ship the item so he cancelled.
I told him that I appreciated his note, that I understood and no problem.
Trying to be a nice guy I went to leave him positive feedback only to discover that I could not. The item no longer appeared anywhere on my account.
I called Ebay (no easy task now as they do more than ever to make calling difficult) and explained the situation.
After 20 minutes of checking the rep informed me that if buyer pays via PayPal that the seller can cancel the transaction and refund the purchase price without the buyers consent and, in doing so, the item is cancelled and no feedback can be left.
I was totally shocked. What the ***?? I explained to the rep that this effectively leaves any seller free to go back on any deal w/o fear of a negative. This fundamentally changes Ebay.
Has anyone heard of this? This is insane.
Thanks for any info.
Just unreal.
I think being the nice guy would be to move along and forget any feedback. Despite what the drones at ebay tell you, any transaction in most venues can be cancelled by the seller. Dealers of coins, especially upon discovery, often cancel deals. With that said, my belief is that ebay and numismatics do not go well together (sometimes).
And as to statuses PowerSeller , TSR stickers… PNG logos, et.al.; I think they're a bit overrated. PowerScrewers is a word I remember being thrown about. Russ said "it's just a stigma" , once.
And the people in charge broke what worked best.
Ebay is a power screwer. Then again, we already knew this
Thanks for any information on the following...
I purchased an item on Ebay via an accepted best offer. I paid immediately. I received a note today from Ebay saying that the seller refunded the purchase price and that the transaction was cancelled. This is the first that I heard of this. I never received any request to cancel.
The seller, "Top Rated Seller" with a feedback score of 176 (don't know how that works) sent a separate note saying that he was very sorry, that he was admitted to the hospital and that he could not ship the item so he cancelled.
I told him that I appreciated his note, that I understood and no problem.
Trying to be a nice guy I went to leave him positive feedback only to discover that I could not. The item no longer appeared anywhere on my account.
I called Ebay (no easy task now as they do more than ever to make calling difficult) and explained the situation.
After 20 minutes of checking the rep informed me that if buyer pays via PayPal that the seller can cancel the transaction and refund the purchase price without the buyers consent and, in doing so, the item is cancelled and no feedback can be left.
I was totally shocked. What the ***?? I explained to the rep that this effectively leaves any seller free to go back on any deal w/o fear of a negative. This fundamentally changes Ebay.
Has anyone heard of this? This is insane.
Thanks for any info.
Just unreal.
I think being the nice guy would be to move along and forget any feedback. Despite what the drones at ebay tell you, any transaction in most venues can be cancelled by the seller. Dealers of coins, especially upon discovery, often cancel deals. With that said, my belief is that ebay and numismatics do not go well together (sometimes).
And as to statuses PowerSeller , TSR stickers… PNG logos, et.al.; I think they're a bit overrated. PowerScrewers is a word I remember being thrown about. Russ said "it's just a stigma" , once.
And the people in charge broke what worked best.
Ebay is a power screwer. Then again, we already knew this
Being that he had a very low FB score a neg would have really hurt. I've been in the position of worrying that a buyer will leave me a neg and didn't want him to be in the hospital worrying about it as he tries to start his ebay business.
If he were a zillion feedback seller I would not have bothered. I was REALLY trying to be nice. I've dealt with so many lousey buyers I try to be a very good one myself.
As to you last statement, ain't that the truth!
Ten years ago a seller sold me a Roman coin where I was the only (minimum) bidder.
I guess he thought he should have received more bids, anyway, he cancelled the sale and refunded my money.
I didn't leave him any feedback.
More recently a seller sold me a token, informed me that she couldn't find it, and cancelled the sale.
This had an odd result as I later found a similar token in better shape and at a lower price.
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1) Canceling a transaction unless done from a buyers request.
2) Not resolving a buyer complaint.
Negative FB, low DSR's don't count as defects anymore.
If a seller can't deliver for whatever reason (out of stock, hospital, or even things the price is too low) they can refund the payment and cancel the transaction unilaterally. Buyers used to be able to leave FB, but I guess that's changed now?
If the seller can't ship they have to be able to cancel and issue a refund.
They get a defect, and too many can lead the seller to lose their 20% discount, their Top Rated status or even have their account closed.
I lost my TRS status and pay much more, because of my inability to catch the mistakes of the hired hands who listed $1500 coins for $.99 Buy it NOW listings , rather than AUCTION , as instructed (my bad). I cancelled those transactions and because of these issues, even lost selling rights. Ebay holding my money for 21 days ? Really ?
.
I did the same thing. I use IE to fill out the sell your item form and it doesn't always work. It jumps around sometimes.
I listed a $1200 coin for $12 BIN and a $1500 coin for $15. Of course somebody bought them right away.
I issued refunds and neither buyer left FB since they didn't expect to buy gold @ under $15 an ounce.
I got defects on my account, but I called eBay and told them they need to fix the IE interface.
They never did, but they removed the defects on my account.
You're gracious, too. Raufus. It must be good training. ! Salutations, friend.
Thanks - and to you :-)
There are only two ways for a seller to get a defect now.
1) Canceling a transaction unless done from a buyers request.
2) Not resolving a buyer complaint.
Negative FB, low DSR's don't count as defects anymore.
If a seller can't deliver for whatever reason (out of stock, hospital, or even things the price is too low) they can refund the payment and cancel the transaction unilaterally. Buyers used to be able to leave FB, but I guess that's changed now?
If the seller can't ship they have to be able to cancel and issue a refund.
They get a defect, and too many can lead the seller to lose their 20% discount, their Top Rated status or even have their account closed.
Thanks for the info!!
Buyers can leave feedback for TRSs who cancel items but it's difficult to figure out. I outlined the steps earlier. Barring a call to Ebay or info from a forum I think that the vast majority of buyers will just assume, as I did, that fb can't be left.
Even though neg FB no longer counts as a defect (didn't know that) I think that it remains extremely valuable for perspective buyers. When buying, if the seller does not have 100% pos FB I find the negative(s) and try to judge for myself if they were warranted of just lousy buyers (often the case). Still, I think that it's important for buyers to be able to leave neg feedback and making it so difficult in this circumstance is a disservice to buyers and, IMHO, to TRS who don't cancel transactions for anything other than truly legitimate reasons.
This appears in the Ebay help pages under cancelling a transaction....
Things to keep in mind
If you cancel a transaction, the buyer may be disappointed or feel that you didn't honor your side of the bargain. Keep in mind that:
If you cancel a transaction, it may be considered a defect and count against your seller performance. Learn more about seller performance standards.
If you cancel a transaction, the buyer can still leave you negative or neutral Feedback about the transaction.
When you list an item, you enter a legally binding contract to complete the transaction if the item is sold. If you cancel the transaction, there could be other negative ramifications. See the eBay User Agreement.
Once the cancellation is complete, you can't ask us to step in and help with the transaction, and you can't reopen the cancellation request.
Apparently the important part about the buyer being able to leave feedback is not correct. Ebay gets more screwed up by the day...
Our last negative was from a transaction we cancelled. We had a somewhat new person listing coins for us on eBay and they mistakenly listed a coin at the wrong price. An eBayer hit BIN immediately and paid immediately. I contacted them to explain the situation, apologized for the error, offered to sell them the coin for as cheap as I could, but they understandably were too disappointed that they couldn't buy the coin back of market. I canceled the transaction, refunded their payment, and promptly received a negative.
So, it can be done.
now, they have so many rules, the purpose of feedback is practically moot. the whole thing that made ebay unique and different is gone.
such is life.
I know, I know. I've heard the stories about how some dealers have been able to pick off less informed sellers and make a fortune. That is mostly done with medals and tokens, and my interest in that area while somewhat broad is not univeral. At any rate I don't have the selling contacts since I've retired.
So far as I'm concerned eBay and Pay Pal are customer hostile. I know and respect some of the dealers who sell on eBay. When they sell to me, they do in another marketing environment.