Ebay sellers beware: GOOD NEWS UPDATE
jdimmick
Posts: 9,791 ✭✭✭✭✭
GOOD News
I talked to customer service today and explained the situation. They agreed and removed the neg. I told them It was un-proffesional of me to add the reply, but was a l hot under the collar at the time. they fixed it
All resolved now
I talked to customer service today and explained the situation. They agreed and removed the neg. I told them It was un-proffesional of me to add the reply, but was a l hot under the collar at the time. they fixed it
All resolved now
0
Comments
Look at my feedback 10K + 15 + years. He is the problem I can assure you. Apparently not what he wanted, all he had to do was let me know this, would have gladly taken a return
jim
Blocked.
Great transactions with oih82w8, JasonGaming, Moose1913.
That being said, your items do have a 14 day money back return guarantee which he should have taken advantage of. It's very strange that he wouldn't have just returned it.
<< <i>Likely someone who purchased in the past under another handle and was not satisfied and used this throwaway transaction to take it out on you. Either that or someone who physically knows you and your handle and wanted to harm your biz etc.. >>
Interesting perspective given how strange it appears.
eBay did remove it though.
For one reason, the buyer can respond to your response, thus adding more conflict to your overall rating.
Your peers know you for the excellent seller you are- I'd have simply left the neg alone and in a couple of weeks contacted that buyer by telephone and had a calm and adult conversation, perhaps leading up
to his removal of the negative.
peacockcoins
<< <i>I personally wouldn't have responded to his neg as you did.
For one reason, the buyer can respond to your response, thus adding more conflict to your overall rating.
Your peers know you for the excellent seller you are- I'd have simply left the neg alone and in a couple of weeks contacted that buyer by telephone and had a calm and adult conversation, perhaps leading up to his removal of the negative. >>
That's a good point and approach assuming the goal is to remove the neg.
Is still it possible to remove the response and try to have the buyer voluntarily remove the neg?
I also think Ebay made the mistake years ago by not allowing sellers to leave neutral or negative feedback on buyers. But I can understand the reasoning as I remember in the late 1990s, feedback had a retaliatory use. A seller could completely be fraudulent, but if you left them a negative feedback as a buyer, you were guaranteed that they'd give you a negative feedback right back.
I think Ebay should allow both buyers and sellers to leave negative feedback, but restrict its use to only when an issue is filed and not able to be resolved, and only allow the side deemed not at fault leave the negative feedback. For example, let a seller leave a buyer negative feedback for non-payment.
What makes no sense is if a problem needs to be resolved through Ebay, then no feedback is allowed and any left is deleted, even if Ebay rules the seller was negligent.
<< <i>DONBURTON
bought a colorized silver eagle from me. No communication, no request to return, just left a negative stating, not what he wanted!!
Blck this piece of crap or suffer consenquences
Course ebay can do nothing >>
What was ebays exact reason for not removing the negative feedback? I had something similar happen and they removed the neg right away with no issue and thanked me for being a responsible seller.
Edit to add: Your response is very unprofessional and you should revise it as soon as possible. If I were the customer I would not want to remove the neg after that response.
``https://ebay.us/m/KxolR5
Ebay states , that this is his opinion and that it does not violate any of their policies , therefore they cant remove it. Plain and simple, Had it happen a year ago, on an item that didn't make it there, although I actually refunded him.
cost of doing business on ebay. Honestly, I have a solid group of buyers that have been buying for me for 10 years plus. So s long as the negative doesn't hurt my bottom line selling ,=margin, so be it. Once it does, I will quit selling there.
That being said, your response should have ended at no request for return .. Adding buyer is a piece of crap is just going to make the situation impossible to resolve ..
eBay doesn't care anymore and doubtfully will take any action, especially now based on your response..
Plus as another member stated the buyer can now leave additional feedback, which based on your response could be really ugly .
You should have just contacted the buyer and asked him what was the issue and possibly he would have returned it and removed the feedback ..
The no feedback by seller policy was one of the worst changes in the history of eBay .. It gives the buyers all of the powers to hold the seller for ransome or hang them with negative feedback ..
Ebay and PayPal nowadays puts all the possibilities of loss on the seller ..
<< <i>The no feedback by seller policy was one of the worst changes in the history of eBay . >>
Having been a buyer and seller on eBay for almost 15 years, I disagree with the above statement, especially if you were around during the "good ole days" when numerous sellers would leave unwarranted retaliatory feed back. I agree that it should be modified to allow some neg or neutral fb. Let the "whiz kids" on eBay determine when, such as no response to npb filings.
I'm glad the neg was removed from your account. You are one of the good sellers on Ebay. Keep up the good work.
I assumed that, so it is why I said "acetone will fix it" in the first response. Excuse me for making light of the situation. I know how frustrating it gets, that's why I joke. It keeps me from screaming at passing cars on the street.
``https://ebay.us/m/KxolR5
RIP Mom- 1932-2012
<< <i>
<< <i>The no feedback by seller policy was one of the worst changes in the history of eBay . >>
Having been a buyer and seller on eBay for almost 15 years, I disagree with the above statement, especially if you were around during the "good ole days" when numerous sellers would leave unwarranted retaliatory feed back. I agree that it should be modified to allow some neg or neutral fb. Let the "whiz kids" on eBay determine when, such as no response to npb filings. >>
Yes I too have been a buyer and seller since the inception of eBay , however as a buyer I have never had anyone threaten or use negative feedback as recourse against me .. Did it happen with some sellers, well I'm quite sure it did, but not by ALL sellers ..
Now all sellers are forced to deal with buyers who can leave negative feedback at will and can make all sorts of ridiculous claims of an item not being as described, possibly in hopes of getting a partial refund .. The new system leaves open to much ability for fraudulent claims and liability to the seller ..
My guess is that you have been more of a buyer then ever a seller as only volume sellers understand how bad the new feedback and Paypal protection system is to the bottom line ..
The sellers basically assume all of the risk except in the case of a package being shown delivered to the correct address when it was actually not ..
The buyer can even return an item by simply filing a case even when the seller delivers exactly 100% the item as described and delivered in a timely manner.. The seller is then forced to absorb the return shipping costs ., when they've done everything perfectly . Yes some will argue it is the cost of doing business, but it is ridiculous .. Now with a 6 month PP protection you could buy for example a $5000 coin and try to resell it for a profit and after 5 months with no luck simply file a case and the seller will be forced to take it back .. I'm not sure what the rules are on bullion , but my example would prove even a worse case scenario..The 6 month returns policy is simply absurd !!
Thankfully the majority of buyers are honest, but there are way too many hustlers out there looking to shoot angles ..
There definitely needs to be some revisions to help the seller, because not even the biggest operators can afford to absorb such losses ..
I'm very glad to hear that the OP was able to get the negative removed .. I just wonder how much time and aggravation went into getting a resolution ..
After all time is money
<< <i>
<< <i>
<< <i>The no feedback by seller policy was one of the worst changes in the history of eBay . >>
Having been a buyer and seller on eBay for almost 15 years, I disagree with the above statement, especially if you were around during the "good ole days" when numerous sellers would leave unwarranted retaliatory feed back. I agree that it should be modified to allow some neg or neutral fb. Let the "whiz kids" on eBay determine when, such as no response to npb filings. >>
Yes I too have been a buyer and seller since the inception of eBay , however as a buyer I have never had anyone threaten or use negative feedback as recourse against me .. Did it happen with some sellers, well I'm quite sure it did, but not by ALL sellers ..
Now all sellers are forced to deal with buyers who can leave negative feedback at will and can make all sorts of ridiculous claims of an item not being as described, possibly in hopes of getting a partial refund .. The new system leaves open to much ability for fraudulent claims and liability to the seller ..
My guess is that you have been more of a buyer then ever a seller as only volume sellers understand how bad the new feedback and Paypal protection system is to the bottom line ..
The sellers basically assume all of the risk except in the case of a package being shown delivered to the correct address when it was actually not ..
The buyer can even return an item by simply filing a case even when the seller delivers exactly 100% the item as described and delivered in a timely manner.. The seller is then forced to absorb the return shipping costs ., when they've done everything perfectly . Yes some will argue it is the cost of doing business, but it is ridiculous .. Now with a 6 month PP protection you could buy for example a $5000 coin and try to resell it for a profit and after 5 months with no luck simply file a case and the seller will be forced to take it back .. I'm not sure what the rules are on bullion , but my example would prove even a worse case scenario..The 6 month returns policy is simply absurd !!
Thankfully the majority of buyers are honest, but there are way too many hustlers out there looking to shoot angles ..
There definitely needs to be some revisions to help the seller, because not even the biggest operators can afford to absorb such losses ..
Welcome to the "real world" All major retailers will accept returns and most for an extended period of time w/o questions asked.
FYI with 3,000 transactions under my belt, I would estimate that 70% are for sales. I'm not a dealer, nor have I ever been one. Selling and buying on eBay is just a hobby of mine, that keeps me occupied. I keep reading here, about the nightmares, possible or potential nightmares, along with who struck whom on eBay. I must admit, that I've been fortunate and have never been subjected to any of the above scenarios. Not so sure where you are coming up with your 6 month return protection. I just read over the PP guideline and they allow 60 days, unless it's fraud. Even Reg. E, which covers returns and disputes on electronic transactions, does not give you a 6 month window, unless it's fraud.
I'm very glad to hear that the OP was able to get the negative removed .. I just wonder how much time and aggravation went into getting a resolution ..
After all time is money