eBay Boot
ldferg
Posts: 6,745 ✭✭✭
Well, I'm officially booted from ebay. Power Seller, good feedback, etc....dinged by a few on shipping times (2 buyers) so they stopped my selling ability. We had a back-forth email thread with me asking what I needed to do to correct the situation. In my final response, I asked if it would be quicker for them to instantiate my account or create a new one and I received the following email. I guess they did not like my alternative. LOL. But, I can still be a buyer at any time.
<< <i>Dear David,
Thank you for contacting eBay.
I understand that you're concerned about the restriction on your account and don't worry as I'll be glad to explain that to you further.
David, your account was restricted from selling because it exhibits a risk to eBay and to its community. To help keep eBay a safer place for everyone, we sometimes find it necessary to place restrictions on certain accounts. We don't allow members to continue selling on eBay if they're not able to fulfill their obligations to their buyers, or if they pose a significant risk to the eBay community. When that happens, we restrict these accounts and they can no longer be used for selling.
After reviewing your account, I found out that you got a low Detailed Seller Rating when it comes to the Communication and Shipping time criteria. You are a valuable seller but, it appears that you were not able to meet some of your buyer's expectations. Remember that as a seller on eBay, you're delivering more than items, you're also delivering service.
You'll be able to see how you performed by going to your Seller Dashboard page.....blah, blah
We have determined that it is in our mutual best interest to discontinue a selling relationship. We regret any frustration or inconvenience this matter may cause you.
For your account, there is no appeal for this selling restriction. From this point forward, in order to conduct business on the Internet as a seller, you will have to find a different venue.
We understand that you may be disappointed about our decision, but you're still welcome to use eBay to purchase items from other sellers.
Please keep in mind that, if we find associated accounts being used to sell, the account will be suspended with no chance for appeals. This may also affect your current account and future appeals processes.
I know this may not have been the answer you were hoping for, but then again, this is being done to keep eBay a safe trading environment for everyone.
Sincerely,
Immanuel T.
eBay Customer Service >>
<< <i>Dear David,
Thank you for contacting eBay.
I understand that you're concerned about the restriction on your account and don't worry as I'll be glad to explain that to you further.
David, your account was restricted from selling because it exhibits a risk to eBay and to its community. To help keep eBay a safer place for everyone, we sometimes find it necessary to place restrictions on certain accounts. We don't allow members to continue selling on eBay if they're not able to fulfill their obligations to their buyers, or if they pose a significant risk to the eBay community. When that happens, we restrict these accounts and they can no longer be used for selling.
After reviewing your account, I found out that you got a low Detailed Seller Rating when it comes to the Communication and Shipping time criteria. You are a valuable seller but, it appears that you were not able to meet some of your buyer's expectations. Remember that as a seller on eBay, you're delivering more than items, you're also delivering service.
You'll be able to see how you performed by going to your Seller Dashboard page.....blah, blah
We have determined that it is in our mutual best interest to discontinue a selling relationship. We regret any frustration or inconvenience this matter may cause you.
For your account, there is no appeal for this selling restriction. From this point forward, in order to conduct business on the Internet as a seller, you will have to find a different venue.
We understand that you may be disappointed about our decision, but you're still welcome to use eBay to purchase items from other sellers.
Please keep in mind that, if we find associated accounts being used to sell, the account will be suspended with no chance for appeals. This may also affect your current account and future appeals processes.
I know this may not have been the answer you were hoping for, but then again, this is being done to keep eBay a safe trading environment for everyone.
Sincerely,
Immanuel T.
eBay Customer Service >>
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
0
Comments
You have 3500+ feedback.
WTH??????????????????
WTF??
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Seriously, this can not be real, else, start the process on the suit.
Whatever.
Is your IP # banned or can you just create another name?
Ebay doesnt want the small seller anyway. They want to be a big box dumping ground.
I believe there will be new venues for sport memorabilia sellers in the future that will become popular.
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
David reading his letter from eBay
eBay Store
Greg Maddux #1 Master SetGreg Maddux #2 Basic Set
Really ebay is horrible they have unrealistic expectation for sellers.
Shill away, all good. ship slow and you are out of here...
ebay id Duffs_Dugout
My Ebay Auctions
Looking for 1970 MLB Photostamps
- uncut
Positive Transactions - tennesseebanker, Ahmanfan, Donruss, Colebear, CDsNuts, rbdjr1, Downtown1974, yankeeno7, drewsef, mnolan, mrbud60, msassin, RipublicaninMass, AkbarClone, rustywilly, lsutigers1973, julen23 and nam812, plus many others...
<< <i>WOW................................... I'm amazed how E-Bay can single you out for 2 hits, very unfair. >>
An ebay seller can have thousands of good feedback, and it only takes one bad buyer to ruin his account. Every year that goes by, it gets harder to sell on ebay.
This situation seems really odd. Is there more to the story like emails with buyers that were offensive in their mind or something?
Oh well, if I need to sell something bad enough I will create another account.
I definitely wasn't expecting their response, but I asked for it with my comment of creating another account.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
<< <i>If I fail to ship, I give partial refunds. >>
I hope you mean fail to ship on time!
<< <i>
<< <i>If I fail to ship, I give partial refunds. >>
I hope you mean fail to ship on time! >>
Yes. Fail to ship on time.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
<< <i>It looks like you have sold quite a few low priced items. I wonder if the outcome would be any different if you sold higher priced items and generated more fees for them.
This situation seems really odd. Is there more to the story like emails with buyers that were offensive in their mind or something? >>
Not from my end. I'm generally a passive individual and let things slide. From the info I've pulled, it seems to stem from being dinged for shippng delays. Totally my responsibility. However, I was not expecting the boot.
The intent of the post was to show that eBay does boot people. This is the first time I've heard of it. Thought I'd share with the group.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
<< <i>
<< <i>It looks like you have sold quite a few low priced items. I wonder if the outcome would be any different if you sold higher priced items and generated more fees for them.
This situation seems really odd. Is there more to the story like emails with buyers that were offensive in their mind or something? >>
Not from my end. I'm generally a passive individual and let things slide. From the info I've pulled, it seems to stem from being dinged for shippng delays. Totally my responsibility. However, I was not expecting the boot.
The intent of the post was to show that eBay does boot people. This is the first time I've heard of it. Thought I'd share with the group. >>
yeah they boot you for anything. they boot about 20k people a month
by the way maybe its time for everyone to move to Amazon their system is a lot better and treat people more fairly.
<< <i>by the way maybe its time for everyone to move to Amazon their system is a lot better and treat people more fairly. >>
I just went to see if I could list something and it says you can't sell collectibles as an individual. You need to have a professional account. I'm sure that's easy enough for $40 a month, but it also says you need approval to sell collectibles. I'm not sure what that means, but it's not as easy as e-bay.
Also, do we know what happens when someone opens your boxes on amazon and doesn't like the cards they get? I wouldn't have thought of that if it didn't just happen to another member.
<< <i>
<< <i>by the way maybe its time for everyone to move to Amazon their system is a lot better and treat people more fairly. >>
I just went to see if I could list something and it says you can't sell collectibles as an individual. You need to have a professional account. I'm sure that's easy enough for $40 a month, but it also says you need approval to sell collectibles. I'm not sure what that means, but it's not as easy as e-bay.
Also, do we know what happens when someone opens your boxes on amazon and doesn't like the cards they get? I wouldn't have thought of that if it didn't just happen to another member. >>
d
I would not sell like vintage packs on amazon. I would call amazon first and ask. amazon is always another option.
I see people selling on there I am not sure how much traffic they get for collectibles, but I am sure they would love to get ebay sellers to go there. I will call in the morning and ask someone about it.
I used to read the powerseller forums, and it is heartbreaking to see the lives ebay ruins when people get dependent on ebay as main source of income and ebay boots or changes polices that effects the sellers so drastically.
dont take ebay so seriously, it is not healthy. have fun and use ebay as a tool for laughter.
<< <i>
<< <i>It looks like you have sold quite a few low priced items. I wonder if the outcome would be any different if you sold higher priced items and generated more fees for them.
This situation seems really odd. Is there more to the story like emails with buyers that were offensive in their mind or something? >>
Not from my end. I'm generally a passive individual and let things slide. From the info I've pulled, it seems to stem from being dinged for shippng delays. Totally my responsibility. However, I was not expecting the boot.
The intent of the post was to show that eBay does boot people. This is the first time I've heard of it. Thought I'd share with the group. >>
I understand the motivation of the post was to show that you can indeed be kicked off EBAY. I just was wondering if there was more to the story. A lot of times when something negative happens to someone and you hear their side of the story they tend to leave out important details.
I have only known one other person who got kicked off EBAY and it was for engaging in off EBAY transactions and getting caught.
He got into it with the EBAY personal and that sealed his fate.
I've also seen BBCE stuff on Amazon, mostly junk wax, but at lower prices than direct through their website.
Seriously though David, sorry to hear about this.
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep."
"Life is what happens to you while you're busy making other plans."
Collecting:
Any unopened Baseball cello and rack packs and boxes from the 1970's and early 1980s.
Sellers must meet the following criteria to be eligible to apply to sell in the Sports Collectibles Store:
Have an order defect rate lower than 0.75%.
Have images with at least 500px on the longest side that comply with our image guidelines.
A majority of the products listed must be authenticated or graded by one or more of the companies listed below*
Be on the Professional selling plan.
Fees for the Sports Collectibles Store:
In addition to other fees listed in our fee table, sellers pay a referral fee on each item sold that is listed in the Sports Collectibles category. For items listed in the Sports Collectibles category, Amazon deducts a varying percentage of the total sales price (including any shipping or giftwrap charges) as a referral fee, excluding any taxes collected through Amazon tax collection services.
Referral Fees:
20% for the portion of the total sales price up to $100 (with a minimum referral fee of $1.00);
10% for any portion of the total sales price greater than $100 up to $1,000; and
6% for any portion of the total sales price greater than $1,000.
For example, if the total sales price is $500, the referral fee is calculated as follows: $20 (for the first $100 of the total sales price) plus $40 (for the remaining $400 of the total sales price) for a total referral fee of $60.
This is known as “bad luck.”
<< <i>There has to be more to the story than just 2 people leaving less then 3 stars for shipping time. No way that alone gets you kicked off eBay as a seller with no chance of getting back. >>
Absolutely.
How else can you explain that tripleplayvintage is still an ebay seller?
<< <i>No eBay account here, and not losing anything IMO. Not interested in playing childish games with product and money. This isn't 1977 and I'm not buying or trading for Hot Wheels in a sandbox. Nor would I want or put up with my rep getting tarnished because of some flake buyer. F That. eBay doesn't exist in my collectible world, and I'm no worse for it as far as I can tell.
It's hard for anybody else to judge if you are worse off or not. However, Ebay makes collecting things MUCH easier. It's a searchable card show 24/7. I enjoy that. On the other hand some people enjoy a difficult hunt for their collectibles in which case Ebay isn't for them. I think the stories of childish games is rare. Most of us enjoy a pretty stress free buying and selling atmosphere on Ebay.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
<< <i>Here's the snippet from my account. I was incorrect in my statement of 2 buyers. It looks like there were 5 dings for communication and 6 dings for shipping. I don't know how many buyers were involved. There are two buyers that stand out as 'not happy' even though I gave partial refunds. I should have done a little more researching before jumping to "only two" buyers.
It seems like there must be more to it. Maybe there is something you haven't mentioned or maybe they made a mistake. To completely give you the boot seems odd in my opinion.
It looks like there was a short period of time when you went MIA on eBay and several customers received their items late. It must have been a while (3-4 weeks?) for several members to ding your stars and have you booted. I don't know if any of them opened a case, but from what you keep saying:
<< <i> There are two buyers that stand out as 'not happy' even though I gave partial refunds. >>
I would assume maybe two of them actually opened cases against you. Maybe the combination of several "1" and "2" star ratings combined with the opened cases (if they existed) resulted in a temporary suspension. You then sent out an email that subsequently resulted in a permanent ban.
I could be COMPLETELY wrong (please correct me if I am), but from the bits and pieces you offered, that is what I am seeing. I'm sorry this happened to you.
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind." Dr. Seuss
<< <i>Here's the snippet from my account. I was incorrect in my statement of 2 buyers. It looks like there were 5 dings for communication and 6 dings for shipping. I don't know how many buyers were involved. There are two buyers that stand out as 'not happy' even though I gave partial refunds. I should have done a little more researching before jumping to "only two" buyers.
This is a little different than 2 buyers (as you've stated). Minimum of 4 (1s and 2s) across 3 categories Shipping Cost, Shipping Time, Communication. I'm not saying you deserved to be kicked off, but for shipping time and communication, this is also on you. Not saying there aren't unreasonable buyers on eBay, either.
Did you not get any warning? i.e. you've received too many 1s and 2s for shipping time--need to clean it up or lose your account. I think you should have been given a chance to improve things.
----------------------
Working on:
Football
1973 Topps PSA 8+ (99.81%)
1976 Topps PSA 9+ (36.36%)
1977 Topps PSA 9+ (100%)
Baseball
1938 Goudey (56.25%)
1951 Topps Redbacks PSA 8 (100%)
1952 Bowman PSA 7+ (63.10%)
1953 Topps PSA 5+ (91.24%)
1973 Topps PSA 8+ (70.76%)
1985 Fleer PSA 10 (54.85%)
<< <i>It seems like there must be more to it. Maybe there is something you haven't mentioned or maybe they made a mistake. To completely give you the boot seems odd in my opinion. >>
larryallen,
I'm guessing my alternative to "creating another account" hit them the wrong way. Again, not a big deal, just thought I'd post. Nothing more to the story. I'm as confused about it as some of you.
For the ones that think there is more to the story, here's the complete thread (read from the bottom up if interested). It starts as a "you owe me" generic email, so I paid as I typically do (I pay fees manually each month). Then it turns into a "credit" email showing I have credit of .90, then I make the comment about creating another account because my selling abilities became prohibited. This is the jist of it. I was incorrect earlier stating there were only two buyers. I guess it could have been two buyers that dinged me on multiple items. I'm not sure. Other than the thread below, I have nothing else to offer.
RE: Re: CL%OMM001 Friendly Reminder: Payment and Updated info needed (USPRENB) [ SR# 1-17241764863
From: eBay
Sent: Nov-15-13 11:06 AM
_____________________________________________
eBay sent this message to (ld_ferg). Your registered name is included to show this message came from eBay.
Learn more about how to tell if an email is really from eBay:
http://pages.ebay.com/help/account/recognizing-spoof.html
_____________________________________________
Dear David,
Thank you for contacting eBay.
I understand that you're concerned about the restriction on your account and don't worry as I'll be glad to explain that to you further.
David, your account was restricted from selling because it exhibits a risk to eBay and to its community. To help keep eBay a safer place for everyone, we sometimes find it necessary to place restrictions on certain accounts. We don't allow members to continue selling on eBay if they're not able to fulfill their obligations to their buyers, or if they pose a significant risk to the eBay community. When that happens, we restrict these accounts and they can no longer be used for selling.
After reviewing your account, I found out that you got a low Detailed Seller Rating when it comes to the Communication and Shipping time criteria. You are a valuable seller but, it appears that you were not able to meet some of your buyer’s expectations. Remember that as a seller on eBay, you’re delivering more than items, you’re also delivering service.
You’ll be able to see how you performed by going to your Seller Dashboard page. Checking the Performance tab will give you more details into what specifically caused the restriction on your account.
To check on your Seller Dashboard page, please follow these steps:
1. Sign in to your account and go to you’re my eBay page.
2. Under Account tab, click on Seller Dashboard.
3. Under Summary, click on the Red "Below Standard" button.
4. On the next page, click on "Last Evaluation" tab.
5. You’ll then be taken to the page showing the detailed evaluation you had which resulted in your account being restricted.
We have determined that it is in our mutual best interest to discontinue a selling relationship. We regret any frustration or inconvenience this matter may cause you.
For your account, there is no appeal for this selling restriction. From this point forward, in order to conduct business on the Internet as a seller, you will have to find a different venue.
We understand that you may be disappointed about our decision, but you're still welcome to use eBay to purchase items from other sellers.
Please keep in mind that, if we find associated accounts being used to sell, the account will be suspended with no chance for appeals. This may also affect your current account and future appeals processes.
I know this may not have been the answer you were hoping for, but then again, this is being done to keep eBay a safe trading environment for everyone.
Sincerely,
Immanuel T.
eBay Customer Service
[THREAD ID:1-7X5AUWB]
-----Original Message-----
From: ldfergi@gmail.com
Sent: 11/14/2013 07:24:32 PM
To: Siebel US CS <customerhelp@ebay.com>
Subject: Re: CL%OMM001 Friendly Reminder: Payment and Updated info needed (USPRENB) [#US 100881T A97 ?01 ] (KMM58240846V9814L0KM)
Original Message Follows:
------------------------
Thanks for responding. I would like to know how/why my account was
suspended. I've been a Loyal seller since 1999 with stellar feedback yet
one or two people ding me for slow shipping and now I'm unable to sell.
This makes no sense at all from a seller perspective.
How long will it take before the account is reactivated? I'm trying to
determine if it is quicker to open a new account and start rebuilding
feedback or wait it out.
Thanks,
David
> On Nov 12, 2013, at 8:31 PM, eBay Customer Support - cswebhelp
<cswebhelp@ebay.com> wrote:
>
> Dear David,
>
> Thank you for writing to eBay regarding restriction on your account.
>
> Please know that as your account has been restricted for non-billing
> reason, I have forwarded your email for your concern over to our
> appropriate department for better resolution and they will reply you
> soon.
>
> On reviewing our database, I can confirm that your account has a
credit
> balance of -US $0.90. Here, I would like to inform you that you have
two
> choices with this amount.
>
> 1. Keep it for the future listing
> 2. Ask for the refund
>
> If you wish to have a refund for this amount, you need to send a
> confirmation email. Once you write back to us with the confirmation of
> the refund, we will issue it immediately. Also, I would like to
inform
> you that the amount to be refunded has the effect of current
> transactions. So, if you do any chargeable eBay activity before
getting
> the refund, the amount which is to be refunded will be less than US
> $0.90 as the charges are automatically adjusted with the credit
balance.
>
> For your reference, here's how to view your account activity:
>
> 1. Click the "Site Map" link located at the bottom of most eBay pages.
> 2. Scroll to the "Selling" heading, and click the "View Your Account
> Status" link. You may be asked to sign in.
> 3. The next page will display your account status.
> 4. To view a previous invoice, click the "Invoices" drop down menu
> button, and then select the invoice that you want to view and click on
> "Go" button.
>
> I hope I've explained everything clearly. If you need any more
> information please get in touch.
>
> Kind regards,
>
> Noel Sanford
> eBay Customer Support
> _________________________
>
>
> Original Message Follows:
> ------------------------
>
>
> Form Message: %43433% 062499
> D_ID111020130812D_ID/W_ID321682424W_ID/S_ID000S_ID/C_ID5058464987C_ID
> Subject: CL%OMM001 Friendly Reminder: Payment and Updated info needed
> (USPRENB) [#US 100881T A97 ?01 ]
> User Feedback: 3543
> User State: ?01
>
>
> Browser info: Mozilla/5.0 (iPad; CPU OS 7_0_2 like Mac OS X)
> AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11A501
> Safari/9537.53
>
> Topics > Friendly Reminder: Payment and Updated info needed (USPRENB)
>
> Message: I'm not sure what's happening with my account, but my
feedback
> is flawless and my account is not allowing me to sell. If I need to
> create another account to continue, let me know. Otherwise, please
> remove whatever limitations are causing my issue. If I don't hear
from
> you within the next week, I will open another account.
>
> Thank you
>
>
> eBay sent this message to (ld_ferg).
> Your registered name is included to show this message originated from
> eBay.
> Learn more.
>
>
> FRIENDLY REMINDER: PAYMENT AND UPDATED INFO NEEDED
>
>
> DON'T LOSE YOUR ABILITY TO BUY, SELL AND EARN $ ON EBAY
> Please pay your eBay Seller fees
>
> Dear ld_ferg:
>
> Your eBay Seller Fees of $ 49.88 on your ld_ferg account account are
due
> by your invoice due date. To keep your account in good standing, you
> must take steps to ensure the Current Balance due is paid by that
date.
>
>
>
> The fastest and easiest way to pay your eBay fees is to set up an
> automatic payment method to have funds automatically deducted from
your
> PayPal account, bank account or credit card each month.
>
>
> It's quick and easy to resolve this today.
>
>
>
> Sign into
> eBay
>
> , then:
>
>
> Make a one-time payment
> to bring your account up-to-date.
>
> Add or update your automatic payment method
> to have your future payments automatically deducted each month
starting
> with your next billing cycle.
>
>
>
>
> Or, if you prefer, you can log on to eBay directly, go to "My eBay"
tab,
> sign in, and then click on the "Account" tab. From there, you can view
> your account summary and invoice, make a payment and update your
> automatic payment.
> If you have already paid your eBay fees, please disregard this
message.
>
> Note: This balance is a result of Seller Fees that are due, which
> include insertion and or final value fees on items recently listed or
> sold.
>
>
> Thank you,
> eBay
>
>
>
> Visit our Privacy Policy and User Agreement if you have any questions.
>
> Copyright © 2013 eBay Inc. All Rights Reserved. Designated trademarks
> and brands are the property of their respective owners. eBay and the
> eBay logo are trademarks of eBay Inc. eBay is located at 2145 Hamilton
> Avenue, San Jose, CA 95125.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
With that said, I haven't understood this from the inception. It's a little clearer now after the last few posts, but prior to that the picture being painted was completely incongruent. If I've learned anything in my 15+ years, it's that eBay's hierarchy consists of profits at the pinnacle, and virtually everything else at the nadir. So for them to show you the door @ 3500+ and counting, I won't pretend to understand why this happened. If I had a dollar for every time I ran across an active seller whose pos feedback % and DSR scores made my eyes burn, I'd be able to inflict some serious damage at bbcexchange.com.
In my opinion, I don't think the threat of a new account helped your cause. Remember, we're not talking about the sharpest knives in the drawer here. If you don't think eBay is littered with incompetence, I'd invite you to place a call to them sometime. If you're not a drinker, by the time you hang up the phone you'll be closer than you ever have before. Point being, I don't think your average eBay rep would be able to read such a reply and ever handle it in a manner that would be favorable to you. Don't ever piss off stupid, unless you're holding the nuts.
you'll never be able to outrun a bad diet