We apologize to those of you having difficulty
HalfStrike
Posts: 2,202 ✭✭✭
United States Mint
We apologize to those of you having difficulty getting through to place orders for the 2011 American Eagle 25th Anniversary Silver Coin Set. Our ordering system has been running at capacity - in fact, orders were placed for approximately 25,000 sets during the first hour of sales.
We are committed to improving your online ordering experience and have recently awarded a contract that will result in a new, state of art order management system. We appreciate your continued patience and understanding as we work toward implementing this new system in 2012.
US Mint Facebook
US Mint Facebook Page
We apologize to those of you having difficulty getting through to place orders for the 2011 American Eagle 25th Anniversary Silver Coin Set. Our ordering system has been running at capacity - in fact, orders were placed for approximately 25,000 sets during the first hour of sales.
We are committed to improving your online ordering experience and have recently awarded a contract that will result in a new, state of art order management system. We appreciate your continued patience and understanding as we work toward implementing this new system in 2012.
US Mint Facebook
US Mint Facebook Page
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Comments
Though, I do agree that it is classless for the ones who got more than 5 sets to go around bragging about it and how they circumvented things, when others didn't even get in or are waitlisted.
If you are going to circumvent, fine. Just don't understand the need to brag about it. That's probably just me though.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
. . . Our ordering system has been running at capacity - in fact, orders were placed for approximately 25,000 sets during the first hour of sales. . .
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If the US Mint was running at capacity (25,000 sets/hour), I guess all sets were sold in four hours! Whew!
I wonder how many individual orders that was? I wonder if that is a record for the Mint?
<< <i>Read the comments...these forums are mentioned
Though, I do agree that it is classless for the ones who got more than 5 sets to go around bragging about it and how they circumvented things, when others didn't even get in or are waitlisted.
If you are going to circumvent, fine. Just don't understand the need to brag about it. That's probably just me though. >>
Some folks just aren't very smart. Loose lips sink ships. In addition. Dealers got more than 5 sets by putting people to work for them. No one crys about that. To me most of the folks put their own network of people to work for them. Whats the difference? An example. A Co-worker wanted 1 set. Ordered 5 and will sell the rest to me. I agree though. Pretty claseless to rub it in the face of those left out.
<< <i>A Co-worker wanted 1 set. Ordered 5 and will sell the rest to me. I agree though. Pretty claseless to rub it in the face of those left out. >>
No wonder I miss all the modern crap
with above
<< <i>"They should look at all the jack offs on the PCGS message boards crowing about how they managed to order 7, 8 or 9 sets of 5 within an hour of the going on sale. Screwing others like myself who just want a set to put away for my kid."
tip of iceberg.. look already on the bay who are saying they have multiple 5 boxes with confirms.. pay the 450 now or it will be higher once these are graded and the dash comes to cash in again on a 70 set
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
Seems to me that everyone had the same chance to order from the Mint.
Some people exhibited enough diligence and perspicacity to hang in there long enough to get their orders in.
People bought with the expectation of the announced mintage limit of 100,000, why should they be penalized now?
I do agree that those who brag about ordering multiple of the HH limit are needlessly rubbing it in and that the Mint should examine orders carefully to ensure that the same buyer doesn't get more than 5 sets.
But life can be grossly unfair. Get used to it.
<< <i>When they say "management system", I hope they mean people. >>
I'm pretty sure they mean they are gonna upgrade their ordering software and (hopefully) their hardware.
<< <i>
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
Seems to me that everyone had the same chance to order from the Mint.
Some people exhibited enough diligence and perspicacity to hang in there long enough to get their orders in.
People bought with the expectation of the announced mintage limit of 100,000, why should they be penalized now?
I do agree that those who brag about ordering multiple of the HH limit are needlessly rubbing it in and that the Mint should examine orders carefully to ensure that the same buyer doesn't get more than 5 sets.
But life can be grossly unfair. Get used to it. >>
Life can be unfair but it shouldn't be just for the sake of being unfair. All the mint has to do is lift the limit and sell them till Dec 31st and everyone gets one who wants one and not just the people with larger families with room on their credit cards or fast internet connections. My father inlaw missed out on them and is wait listed on his order of one because he was working and couldn't spend the hour on the computer it took most to get through till after 5.He has been on the direct ship for a decade on ASE but had no idea about these till last weekend when we talked at a wedding.
<< <i>Read the comments...these forums are mentioned
Though, I do agree that it is classless for the ones who got more than 5 sets to go around bragging about it and how they circumvented things, when others didn't even get in or are waitlisted.
If you are going to circumvent, fine. Just don't understand the need to brag about it. That's probably just me though. >>
While it seems really unfair, some of the folks doing the complaining just do not understand how the system works.
We've known about these since they were announced. It's a part of what the dedicated hobbyist and dealer does.
Getting sets beyond the ordering limits is also part of the deal.
Selling anything above retail cost, if possible, is simply part of a capitalistic society and each and every one of those that are complaining would do exactly the same thing with a few exceptions.
Shall I complain that being on the West Coast puts me at a disadvantage to those folks on the East Coast which may be closer to the order lines? It took me 3 1/2 bours to get an order in. It took my brother 6 hours. We're both West Coasters and maybe location has nothing to do with it but the one thing I know for sure is that with the announced limits, this offering was going to kill the web and telephone ordering systems. Thats a fact thats been with us for the past 7 or so years.
The name is LEE!
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
They should have set the limit to 1 per HH long ago. While I agree that Joe Sixpack should be allowed the chance to buy direct from the mint, he had his chance, it was fair game yesterday and we all went to battle. Maybe the mint can learn from this next time around, but to be honest with you, I like when the mint does these highly anticipated sets, it's what keep us going as collectors. The 2008-W frac. eagles and buffs were a blast as well as the 2009 UHR and 2006-W 20th Ann. gold and silver sets.
<< <i>Shall I complain that being on the West Coast puts me at a disadvantage to those folks on the East Coast which may be closer to the order lines? It took me 3 1/2 bours to get an order in. It took my brother 6 hours. We're both West Coasters and maybe location has nothing to do with it but the one thing I know for sure is that with the announced limits, this offering was going to kill the web and telephone ordering systems. Thats a fact thats been with us for the past 7 or so years. >>
Only if I can complain that your mail gets to PCGS quicker than mine does from the East Coast.
Exit bunker, enter Matrix. LOL
I took me 3 1/2 hours to order 5 sets.
Looks like I can make 1 grand for that 3 1/2 hours of work, but it is just that, work.
Everyone had the SAME opportunity, you just had to work at it.
<< <i>
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
Seems to me that everyone had the same chance to order from the Mint.
Some people exhibited enough diligence and perspicacity to hang in there long enough to get their orders in.
People bought with the expectation of the announced mintage limit of 100,000, why should they be penalized now?
I do agree that those who brag about ordering multiple of the HH limit are needlessly rubbing it in and that the Mint should examine orders carefully to ensure that the same buyer doesn't get more than 5 sets.
But life can be grossly unfair. Get used to it. >>
The one thing that bothers me is the 12:00 Eastern start time, 9 a.m. Pacific. That's when most people are at work without the chance to stay on the phone or computer for hours. Maybe they should consider Saturdays for these big things. I have the luxury of not having to go to work anymore, but do take care of grandchildren 3 days a week. I was blessed to be home alone yesterday, so it worked out for me, but I think I'm in the minority. A few years ago when I worked in a hospital, I'd have totally missed this, just like many did yesterday.
<< <i>"They should look at all the jack offs on the PCGS message boards crowing about how they managed to order 7, 8 or 9 sets of 5 within an hour of the going on sale. Screwing others like myself who just want a set to put away for my kid."
Ha ha.
I'll bet that's ole TonyWKoo that's making that comment!
The name is LEE!
<< <i>Yes it did seem to take longer on the Pacific coast.
I took me 3 1/2 hours to order 5 sets.
Looks like I can make 1 grand for that 3 1/2 hours of work, but it is just that, work.
Everyone had the SAME opportunity, you just had to work at it. >>
Exactly my thoughts as well, although I was only able to order 2 singles.
<< <i>
<< <i>
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
Seems to me that everyone had the same chance to order from the Mint.
Some people exhibited enough diligence and perspicacity to hang in there long enough to get their orders in.
People bought with the expectation of the announced mintage limit of 100,000, why should they be penalized now?
I do agree that those who brag about ordering multiple of the HH limit are needlessly rubbing it in and that the Mint should examine orders carefully to ensure that the same buyer doesn't get more than 5 sets.
But life can be grossly unfair. Get used to it. >>
The one thing that bothers me is the 12:00 Eastern start time, 9 a.m. Pacific. That's when most people are at work without the chance to stay on the phone or computer for hours. Maybe they should consider Saturdays for these big things. I have the luxury of not having to go to work anymore, but do take care of grandchildren 3 days a week. I was blessed to be home alone yesterday, so it worked out for me, but I think I'm in the minority. A few years ago when I worked in a hospital, I'd have totally missed this, just like many did yesterday. >>
That's what happened to me in 2008. When it came time to make an order for the frac. buffs i completely missed that one and had to buy on the secondary market.
<< <i>
<< <i>Yes it did seem to take longer on the Pacific coast.
I took me 3 1/2 hours to order 5 sets.
Looks like I can make 1 grand for that 3 1/2 hours of work, but it is just that, work.
Everyone had the SAME opportunity, you just had to work at it. >>
Exactly my thoughts as well, although I was only able to order 2 singles. >>
Took me 4 hours and 20 minutes to get my order in and I'm on the east coast. I worked at it non stop until it finally got through. I still believe it was random luck getting through. Hardest I've worked since I retired.
Exit bunker, enter Matrix. LOL
<< <i>I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
There is absolutely nothing wrong with this but the reality is that re-selling US Mint products can be a cutthroat business and lots of big dealers know this. The 5 I ordered, should I receive them, have already been sold to a large dealer for a $600 profit.
Am I now a bad person OR have I taken advantage of an opportunity?
The name is LEE!
<< <i>Am I now a bad person OR have I taken advantage of an opportunity?
Can I quote you on that
<< <i>
<< <i>I will take it a step further, I think the act is classless and greedy too and not just the bragging about it. I also put my money where my mouth is as I got my order in in the first hour and still bought one set even with the easy money already there. While I know the board is typically a higher level of collector I think that when normal collectors got screwed and flippers make out something is wrong with the system. I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
Seems to me that everyone had the same chance to order from the Mint.
Some people exhibited enough diligence and perspicacity to hang in there long enough to get their orders in.
People bought with the expectation of the announced mintage limit of 100,000, why should they be penalized now?
I do agree that those who brag about ordering multiple of the HH limit are needlessly rubbing it in and that the Mint should examine orders carefully to ensure that the same buyer doesn't get more than 5 sets.
But life can be grossly unfair. Get used to it. >>
Those that got multiple HH limits did not get them without some cost associated with the purchase or order. There is a cost associated with everything and if the cost exceeded the return, then folks would not do it.
When the 5oz W ATB Puck's came out, I had a solid setup with one dealer where I ordered for $299.95 and he paid $360. When the product stop selling at his profit level, the deal ended.
It's business.
Would folks prefer that the US Mint cancel online and telephone ordering and create a dealers "network" with fixed prices? If that were even possible, it still would not address mintage limits.
If the US Mint enabled "demand" minting for all their products, it would only be a matter of time before we got back to the Proof Set and Mint Sets only with a 6 month turn around time from order to receipt.
As it is right, folks that really want these sets will need to do some shopping for the best possible price. I'm sorry, I really am, but thats just the way the coin business works. It's always worked that way otherwise, there would not be folks around that remember paying upwards of $150 for raw 1973 40% Silver Proof IKE's.
The name is LEE!
With a 5 per order limit, and so many gaming the system to get even more than that, it's all sold out.
I refuse to participate in this BS, and will not chase it in the aftermarket. Congratulations to all those successful at cheating, you've beaten those who play fair.
enjoy your gains
Liberty: Parent of Science & Industry
<< <i>
<< <i>I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
There is absolutely nothing wrong with this but the reality is that re-selling US Mint products can be a cutthroat business and lots of big dealers know this. The 5 I ordered, should I receive them, have already been sold to a large dealer for a $600 profit.
Am I now a bad person OR have I taken advantage of an opportunity?
It's the American way.
<< <i>
<< <i>Shall I complain that being on the West Coast puts me at a disadvantage to those folks on the East Coast which may be closer to the order lines? It took me 3 1/2 bours to get an order in. It took my brother 6 hours. We're both West Coasters and maybe location has nothing to do with it but the one thing I know for sure is that with the announced limits, this offering was going to kill the web and telephone ordering systems. Thats a fact thats been with us for the past 7 or so years. >>
Only if I can complain that your mail gets to PCGS quicker than mine does from the East Coast.
The name is LEE!
my early American coins & currency: -- http://yankeedoodlecoins.com/
<< <i>
<< <i>
<< <i>Yes it did seem to take longer on the Pacific coast.
I took me 3 1/2 hours to order 5 sets.
Looks like I can make 1 grand for that 3 1/2 hours of work, but it is just that, work.
Everyone had the SAME opportunity, you just had to work at it. >>
Exactly my thoughts as well, although I was only able to order 2 singles. >>
Took me 4 hours and 20 minutes to get my order in and I'm on the east coast. I worked at it non stop until it finally got through. I still believe it was random luck getting through. Hardest I've worked since I retired. >>
Luck played a large part for those of us diligent enough - or obsessive enough
Took me two and a half hours to finally place my order - those of you who also chased this elusive prize for hours know that IT WAS WORK!
Now those who couldn't or wouldn't spend the time required are complaining that the mintage limit should be increased.
BALDERDASH, say I. I ordered on the premise that 100,000 set would be minted.
Everyone knew (or should have) about the order limit ahead of time.
If getting a set was that important to you, you should have made the time to get online.
Is it fair that some people were gaming the system and getting multiples of the HH limit?
Nope, grossly unfair, absolutely.
But that's life...
<< <i> I still believe it was random luck getting through. >>
Are you implying that having the latest fastest high-tech phones and computers is no advantage?
As far as the mint's dismal performance goes, we might wish to compare it to Ticketmaster, which can sell out a mammoth concert in minutes. However, if the mint did have adequate ordering capacity instead of their woefully obsolete system, the set would have sold out much earlier than it did, and that wouldn't have solved the problems.
The mint's main error was in allowing orders of 5 and in limiting mintage to 100,000.
Come on people...stop whining and deal with it. Personally, I thought the mint did a great job. They processed close to 100,000 sets in just over 4 hours. People thought that the mint wouldn't sell out for days simply because they wouldn't be able to process everything that quickly; they exceeded expectations!
<< <i>Wow...I'm new here but am stunned by all the whining. If you were able to order a zillion sets, then more power to you. That's life. Fine, they shouldn't be bragging about it, but they did absolutely nothing wrong.
Come on people...stop whining and deal with it. Personally, I thought the mint did a great job. They processed close to 100,000 sets in just over 4 hours. People thought that the mint wouldn't sell out for days simply because they wouldn't be able to process everything that quickly; they exceeded expectations! >>
Welcome to the forum
<< <i>
<< <i>I really hope the mint quickly anounces that they mill mint them to demand till dec and one hand allow joe collector the chance to buy at value from the mint and on the other put it to the flippers. >>
There is absolutely nothing wrong with this but the reality is that re-selling US Mint products can be a cutthroat business and lots of big dealers know this. The 5 I ordered, should I receive them, have already been sold to a large dealer for a $600 profit.
Am I now a bad person OR have I taken advantage of an opportunity?
Just like everything else it all depends on which side of the row you're on. If you are an ASE collector who is going to have to pay $599+ to get a set you might not see it the same way as someone who can pay a bill down because of the windfall.
That said I swear it was a perfect storm for the flippers (metal markets, dip in silver price at the time of pricing, randomly low mintage, holiday release, large house hold limit, early -mid day release on a work day). If you ask me I rather the collectors benefit before the profiteers and the mint could have taken steps to avoid the carnage. That is my biggest gripe not so much with the flippers them selves although some did take it too far.
The logic may of you prescribe to is flawed in the "free market". What is to stop the Gas companies from saying "from now on Gas is 20$ a gallon, if you want it pay up" or "if you like to eat, all supermarkets change a 100$ door fee across the country"? I will give you a clue, it isn't free market principles.
<< <i>I wish the U.S. Mint would produce a million of these coins, sets, whatever so everyone that wants one can obtain one at the U.S. Mint price. >>
If they minted a million of them, nobody would want them.
<< <i>
<< <i>I wish the U.S. Mint would produce a million of these coins, sets, whatever so everyone that wants one can obtain one at the U.S. Mint price. >>
If they minted a million of them, nobody would want them. >>
Untrue. They mint millions of the bullion SAEs and people want them
(it's just....at what price do people want an item....)
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>
<< <i>
<< <i>I wish the U.S. Mint would produce a million of these coins, sets, whatever so everyone that wants one can obtain one at the U.S. Mint price. >>
If they minted a million of them, nobody would want them. >>
Untrue. They mint millions of the bullion SAEs and people want them
(it's just....at what price do people want an item....) >>
I stand corrected.
<< <i>United States Mint
We apologize to those of you having difficulty getting through to place orders for the 2011 American Eagle 25th Anniversary Silver Coin Set. Our ordering system has been running at capacity - in fact, orders were placed for approximately 25,000 sets during the first hour of sales.
We are committed to improving your online ordering experience and have recently awarded a contract that will result in a new, state of art order management system. We appreciate your continued patience and understanding as we work toward implementing this new system in 2012.
US Mint Facebook
US Mint Facebook Page >>
Since I didn't have a facebook account, I give all my friends the US MINT site as my own. Apology accepted
<< <i>That said I swear it was a perfect storm for the flippers (metal markets, dip in silver price at the time of pricing, randomly low mintage, holiday release, large house hold limit, early -mid day release on a work day). If you ask me I rather the collectors benefit before the profiteers and the mint could have taken steps to avoid the carnage. That is my biggest gripe not so much with the flippers them selves although some did take it too far. >>
I ordered 5 sets with the intention of selling 4 of them to pay for the fifth set which will go into my collection (and make a few $).
AND I'll be cherry-picking all the sets to ensure the set I keep is the best of the lot.
Does that make me a criminal?
I agree the Mint could have done a better job in this matter by lowering the HH limit to 2 or 3.
I'm going to assume the reason the Mint prefers not starting auctions on weekends and/or after working hours is due to staffing issues.
<< <i>The logic may of you prescribe to is flawed in the "free market". What is to stop the Gas companies from saying "from now on Gas is 20$ a gallon, if you want it pay up" or "if you like to eat, all supermarkets change a 100$ door fee across the country"? I will give you a clue, it isn't free market principles. >>
Simple. Gas is "required" to sustain the current economy.
Silver Eagle Sets are not.
Want (as in hobby) and need (as in necessity) are two completely different things.
The name is LEE!
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<< <i>
<< <i>
<< <i>I wish the U.S. Mint would produce a million of these coins, sets, whatever so everyone that wants one can obtain one at the U.S. Mint price. >>
If they minted a million of them, nobody would want them. >>
Untrue. They mint millions of the bullion SAEs and people want them
(it's just....at what price do people want an item....) >>
I stand corrected. >>
You are partially correct. US Mint produced over 200,000 UHR's, ( quoted to demand) had them for sale for a year...sold about 100,000 & destroyed the rest. Prices have doubled since they went of sale. If you publish production quotas on a popular item, in all likely hood it will sell out. Had the Mint kept mum as far as production quotas for the 25th Anniv. set, we would not be discussing it this soon.
Collectors of items whether they are coins or baseball cards or beanie babies collect because they like those particular items. But if other collectors are like me they also collect because there is some real or perceived value. I enjoy collecting coins, but I also like the fact that my collection has (hopefully) increased in value when it comes time to sell. What then is wrong with seeing the potential in a new mint set and buying my limit? Personally I would not have bought 5 if the issue was unlimited or there was no perceived collector interest, I may have bought just one. That being said I hope these sets do continue to rise in value, but if they don't then they are still a fine set and it was fun getting them.
It's a fact of life that not everyone gets what they want. I along with tens of thousand's of others got lucky yesterday, but if I had not got any sets it would have been no big deal. The Mint system may not be perfect but it has been improving and it sounds like it is going to get better still. Regardless of what system the Mint uses there will always be those that are unhappy. Come on, in the scheme of things this is not a big deal, there will be other opportunities.
<< <i>I think and hope they mean an order entry system that doesn't crash because of a jump in orders...think Amazon. If Amazon crashed every day between Thanksgiving and Christmas they wouldn't stay in business very long. >>
Heh! My exact point in an earlier thread ("I hate the mint" - or something like that). Real businesses got with the program to have a strong Internet service over a decade ago, the mint is JUST NOW figuring it out? Pathetic!