Ever had this happen to you at eBay?? It's a first for me. Update.....................
keets
Posts: 25,351 ✭✭✭✭✭
Tell me how you think it'll work out.......................
I was following this auction last night for a SC$, a nice HK-765 bronze Carter Harrison. The under-bidder had reached my max of $35.55 a few days prior to close so I put in a higher bid and waited as the clock ticked down. Surprisingly there were no additional bids, so I paid via PayPal within minutes of the close. This evening I checked my e-mail and had the following message from the seller:
Good Morning Allan,
Last evening after this item closed, I got a message informing me that due to technical problems, no bids were allowed to be placed on this item in the last few seconds of the auction. One bidder had bid $88.88, which was not accepted by Ebay. As you can imagine, I was quite dismayed at the low selling price, and now that I know why, I am not sure what to do. Would you be willing to allow me to cancel the transaction so that I can re-list this? I can easily refund your PayPal payment. Please reply, Thanks, Lloyd.
My reply was as follows: I would expect that if there was a problem eBay would have already acted and notified you and any/all bidders. I suspect that the "bidder" who maintains bids weren't accepted had a slow Internet Connection and now regrets not bidding sooner. Sniping can be hit-and-miss and it sounds like he missed. While I was surprised that noone else bid and can understand your dissappointment, I would still expect you to follow through with the sale price.
As a veteran on eBay, it happens to us all, buying and selling.
So, how do you think things will work out in the end and what do you make of the sellers "technical problems" explanation??
Thanks in advance.
Al H.
--------------updated in my page three reply.
I was following this auction last night for a SC$, a nice HK-765 bronze Carter Harrison. The under-bidder had reached my max of $35.55 a few days prior to close so I put in a higher bid and waited as the clock ticked down. Surprisingly there were no additional bids, so I paid via PayPal within minutes of the close. This evening I checked my e-mail and had the following message from the seller:
Good Morning Allan,
Last evening after this item closed, I got a message informing me that due to technical problems, no bids were allowed to be placed on this item in the last few seconds of the auction. One bidder had bid $88.88, which was not accepted by Ebay. As you can imagine, I was quite dismayed at the low selling price, and now that I know why, I am not sure what to do. Would you be willing to allow me to cancel the transaction so that I can re-list this? I can easily refund your PayPal payment. Please reply, Thanks, Lloyd.
My reply was as follows: I would expect that if there was a problem eBay would have already acted and notified you and any/all bidders. I suspect that the "bidder" who maintains bids weren't accepted had a slow Internet Connection and now regrets not bidding sooner. Sniping can be hit-and-miss and it sounds like he missed. While I was surprised that noone else bid and can understand your dissappointment, I would still expect you to follow through with the sale price.
As a veteran on eBay, it happens to us all, buying and selling.
So, how do you think things will work out in the end and what do you make of the sellers "technical problems" explanation??
Thanks in advance.
Al H.
--------------updated in my page three reply.
0
Comments
"Everything is on its way to somewhere. Everything." - George Malley, Phenomenon
http://www.american-legacy-coins.com
Edited because I messed up an important word.
In honor of the memory of Cpl. Michael E. Thompson
Looking for Top Pop Mercury Dime Varieties & High Grade Mercury Dime Toners.
<< <i>Two out of three items I purchased that did not arrive were coins that sold at remarkably low prices. Funny how that works. >>
Oddly enough, of the coins I was never paid for, it's amazing how many ended at amounts above what I expected to get.
I think the seller is full of it and you should let him have it if he doesn't follow through.
Lance.
I won the no reserve auction for a little over $2.00 per coin. Either the "LQQK" in the title, the Wednesday 9AM close (pre-sniping programs) or the crappy photos kept bidders away in droves.
He messaged me and said that their must have been a glitch in the eBay bidding; he couldn't believe how cheap it went. I responded in much the same way you did.
I got the book a week after the close. Like I said, unbelievably legitimate.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
When selling, I always start the bid at the least I'm willing to accept, that way I'm happy with the first bid onward.
what area of the Outfield did this come from??
He doesn't clearly say if the email came from ebay or the other bidder,
I would think that if the bid was not accepted before it ended then Ebay would not have a record of the amount.
His issue is with ebay, not you. I like what someone already suggested about getting a copy of his communication with ebay. Even if you agreed to forfeit the deal ( a mistake IMO), your benevolence would be subsidizing ebay's incompetence, not the sellers. In that case, the request should rightfully come from ebay.
I hope you get your purchase.
Tell him you expect to complete the transaction.
<< <i>Two out of three items I purchased that did not arrive were coins that sold at remarkably low prices. Funny how that works. >>
Been there, done that......
Some folks focus too much on making a profit on every single item.
The coin is yours; push the issue. Perhaps you'd consider selling it back to him for a nice, quick profit...let him pay for his "lesson".
<< <i>Tell me how you think it'll work out.......................
I was following this auction last night for a SC$, a nice HK-765 bronze Carter Harrison. The under-bidder had reached my max of $35.55 a few days prior to close so I put in a higher bid and waited as the clock ticked down. Surprisingly there were no additional bids, so I paid via PayPal within minutes of the close. This evening I checked my e-mail and had the following message from the seller:
Good Morning Allan,
Last evening after this item closed, I got a message informing me that due to technical problems, no bids were allowed to be placed on this item in the last few seconds of the auction. One bidder had bid $88.88, which was not accepted by Ebay. As you can imagine, I was quite dismayed at the low selling price, and now that I know why, I am not sure what to do. Would you be willing to allow me to cancel the transaction so that I can re-list this? I can easily refund your PayPal payment. Please reply, Thanks, Lloyd.
My reply was as follows: I would expect that if there was a problem eBay would have already acted and notified you and any/all bidders. I suspect that the "bidder" who maintains bids weren't accepted had a slow Internet Connection and now regrets not bidding sooner. Sniping can be hit-and-miss and it sounds like he missed. While I was surprised that noone else bid and can understand your dissappointment, I would still expect you to follow through with the sale price.
As a veteran on eBay, it happens to us all, buying and selling.
So, how do you think things will work out in the end and what do you make of the sellers "technical problems" explanation??
Thanks in advance.
Al H. >>
Hmmmm. Tell him you understand and that you're sorry his coin didn't sell at the $36.55 level (which is what that $88.88 bid would have pumped it to) but that's just the way it goes sometimes on eBay. Then ask him/her when they expect to ship your medal.
The name is LEE!
<< Tell me how you think it'll work out.......................
I was following this auction last night for a SC$, a nice HK-765 bronze Carter Harrison. The under-bidder had reached my max of $35.55 a few days prior to close so I put in a higher bid and waited as the clock ticked down. Surprisingly there were no additional bids, so I paid via PayPal within minutes of the close. This evening I checked my e-mail and had the following message from the seller:
Good Morning Allan,
Last evening after this item closed, I got a message informing me that due to technical problems, no bids were allowed to be placed on this item in the last few seconds of the auction. One bidder had bid $88.88, which was not accepted by Ebay. As you can imagine, I was quite dismayed at the low selling price, and now that I know why, I am not sure what to do. Would you be willing to allow me to cancel the transaction so that I can re-list this? I can easily refund your PayPal payment. Please reply, Thanks, Lloyd.
My reply was as follows: I would expect that if there was a problem eBay would have already acted and notified you and any/all bidders. I suspect that the "bidder" who maintains bids weren't accepted had a slow Internet Connection and now+ regrets not bidding sooner. Sniping can be hit-and-miss and it sounds like he missed. While I was surprised that noone else bid and can understand your dissappointment, I would still expect you to follow through with the sale price.
As a veteran on eBay, it happens to us all, buying and selling.
So, how do you think things will work out in the end and what do you make of the sellers "technical problems" explanation??
Thanks in advance.
Al H. >>
Hmmmm. Tell him you understand and that you're sorry his coin didn't sell at the $36.55 level (which is what that $88.88 bid would have pumped it to) but that's just the way it goes sometimes on eBay. Then ask him/her when they expect to ship your medal.>>
Lee, your math assumes that Keets didn't have a higher maximum bid. But we don't know what his maximum bid was.
<< <i>Hmmmm. Tell him you understand and that you're sorry his coin didn't sell at the $36.55 level (which is what that $88.88 bid would have pumped it to) but that's just the way it goes sometimes on eBay. Then ask him/her when they expect to ship your medal.>>
Whatever Mark. The point being that "bid increments" determine selling prices on eBay .....not maximimum bids.
The name is LEE!
<< <i>
<< <i>Hmmmm. Tell him you understand and that you're sorry his coin didn't sell at the $36.55 level (which is what that $88.88 bid would have pumped it to) but that's just the way it goes sometimes on eBay. Then ask him/her when they expect to ship your medal.>>
Whatever Mark. The point being that "bid increments" determine selling prices on eBay .....not maximimum bids. >>
Lee, I understand about the increments, but the maximum bids of the top two bidders also have an impact. Your scenario assumes that Keets had a maximum bid of only $35.55. I am not clear as to what his maximum bid was, but it was more than the $35.55 that you are using in your suggested response. In his words: "The under-bidder had reached my max of $35.55 a few days prior to close so I put in a higher bid.....".
Hoard the keys.
<< <i>The message sent to the buyer seems suspicious to me.
Agree. Technical difficulties has been used by a seller in an ebay auction I had won. ebay did not admit to any technical difficulties. BID $ is not an issue. An item won is an item won.
Good luck. I hope you get the item.
Keep up posted.
If I didn't believe the guy, I'd have shaken my head in disgust, let him off the hook on the deal, and never bid on any of his auctions in the future.
the seller canceled the sale and refunded my PayPal funds with a lame excuse, meaning to me that there wasn't an inability to bis as they had initially claimed. i followed the eBay procedure and refused the refeund, but the seller already has the item relisted so i filed a fraud complaint while not really expecting eBay to do anything. heck, this is a "PowerSeller" with 100% positive feedback.....................until a few days from now. i plan to be the first negative for the seller after the 7-day interim in place for Negative feedback.
i do expect eBay to do something to maintain this sellers perfect record, though. any hunches on what their action will be?? my Spidey-Senses tell me that in some way i'll end up as the bad guy.
<< <i>i thought since i started the thread i'd update it......................
the seller canceled the sale and refunded my PayPal funds with a lame excuse, meaning to me that there wasn't an inability to bis as they had initially claimed. i followed the eBay procedure and refused the refeund, but the seller already has the item relisted so i filed a fraud complaint while not really expecting eBay to do anything. heck, this is a "PowerSeller" with 100% positive feedback.....................until a few days from now. i plan to be the first negative for the seller after the 7-day interim in place for Negative feedback.
i do expect eBay to do something to maintain this sellers perfect record, though. any hunches on what their action will be?? my Spidey-Senses tell me that in some way i'll end up as the bad guy.
Keets: I agree 100% with the action you are taking in this case. A contract is a contract---for both buyer and seller.
I had a lady in OH list a medal that I sniped for 99 cents, she wasn't happy about it and wanted to cancel the sale. After many E-Mails and refunding my 99 cents plus postage. I explained that she entered a contract with me and I would really hate to hand her a neg for 99 cents. The next morning I received an E-Mail telling me I was right and she was going to ship me the medal at no charge. I received the medal and sent her a Mad Marty slabbed medal in return.
Sounds like your seller isn't going to be as nice to you as mine was. NEG HIM!!!
because of all the sellers who cringe at the thought of a negitive feedback. But I agree with your assessment and you have the right to do what ever you think is fair. The whole auction concept gets lost on ebay sometimes good luck.
The third guy won the auction for just over $1000.00. Being fair cost me nearly $500, but I have no regrets. That's how auctions go.
I agree, the concept of the auction seems to get lost on some ebayers.
<< <i>There is always going to be two camps on this one Keets
because of all the sellers who cringe at the thought of a negitive feedback. But I agree with your assessment and you have the right to do what ever you think is fair. The whole auction concept gets lost on ebay sometimes good luck. >>
I couldn't agree more with Teva. Since when did eBay become an auction with "oh, if I don't like the final price, I won't honor the sale"? TO sellers I say, if you have a minimum price, either start the auction at that number or put in a reserve at that number!
A neg couldn't be more deserved.
An authorized PCGS dealer, and a contributor to the Red Book.
are you going to bid again or just leave the neg (2nd in last 12 mo with over 3000+)
would be halarious if it closes for less this time
<< <i>i thought since i started the thread i'd update it......................
the seller canceled the sale and refunded my PayPal funds with a lame excuse, meaning to me that there wasn't an inability to bis as they had initially claimed. i followed the eBay procedure and refused the refeund, but the seller already has the item relisted so i filed a fraud complaint while not really expecting eBay to do anything. heck, this is a "PowerSeller" with 100% positive feedback.....................until a few days from now. i plan to be the first negative for the seller after the 7-day interim in place for Negative feedback.
i do expect eBay to do something to maintain this sellers perfect record, though. any hunches on what their action will be?? my Spidey-Senses tell me that in some way i'll end up as the bad guy.
I'm a platinum powerseller and ebay does nothing to protect your feedback. Your neg will stick. --Jerry
2. Seller has relisted the item.
3. Neg is deserved, along with a nonperforming seller report.
1/2 Cents
U.S. Revenue Stamps
<< <i>You're paying the price for paying too good a price.
I think the seller is full of it and you should let him have it if he doesn't follow through.
Lance. >>
now the waiting game......................first the negative, then the auction close at cheap and the re-re-listing.........................maybe. stay tuned!!
the seller re-listed the item and it closed yesterday for $56.75.........................it was at $36.55(one dollar more than i had originally won it for the first time) until my last second bid. the reason i bid was twofold:
1. to win the item at a low price.
2. to ensure that the seller couldn't again claim that eBay's system had malfunctioned.
immediately upon the close of the second listing i gave the seller a negative feedback, his first. i waited till the auction was over so he wouldn't block me. today i received an e-mail from the seller(and from eBay) requesting that i remove the negative. the seller wants to "make it right" with me if i'll remove the negative. eBay, they are another story altogether, entirely pathetic. they have done nothing regarding my complaint about the initial listing, haven't even had the courtesy to contact me via e-mail.
Here's the first listing.
Here's the second listing.
Here's a copy of the e-mail he sent and my reply.
Dear keets55,
Hello! Received your negative feedback, and I really do want to make this right. The item sold for $56.75 tonight. I received a third note from a bidder whose bids were not accepted, and I honestly felt justified in re-listing the item. I feel the negative comments are unfair based on over 17,000 other comments that reflect just the opposite. Can I offer you more of a refund? Would you be willing to remove the negative feedback? Please reply, Lloyd.
My reply.
Lloyd, let's be honest with one another----------the excuse you are pleading, that bids weren't accepted at the close of the last auction, is pure hogwash. If such were the case eBay would have known as much and notified you and all the bidders. Do me a favor and forward the messages from the "bidders who had problems" at the close of the first listing which I won. I presume that there are none. Further, I shouldn't be penalized because another individual has a bad internet connection, computer problems, server issues, etc, etc, etc.
To bolster my position, I would point out that if I hadn't bid in the closing seconds of the listing which ended yesterday, the price realized would have been $36.55, exactly one dollar more than the first listing. You are a veteran at eBay, if you need a certain amount from a listing you either start at a higher price or use a reserve. Otherwise, you accept what the fair playing field gives you. Sometimes we win, sometimes we lose. It is the nature of the beast.
I don't feel that you really want to do the right thing, I think you want bidders to have the illusion of 100% Positive feedback so they'll feel confident in dealing with you. But................if you really want to do the right thing, you should sell me the item for the closing price of the original auction. Short of that I won't remove the negative since I feel you are deserving of it for the way you handled the situation.
Do the right thing, Lloyd.
Sincerely,
Al H.