Wow Why would somebody do this???????
thedutymon
Posts: 4,323 ✭
Morning,
I just had some guy go shopping in my E-Bay Store and use BIN on 28 items. He then immediately paid for each item seperately, incurring over $75 in shipping charges on $125 worth of stuff! And paid each one individually with Paypal. If he would have waited a little while I would have fixed his invoice for a total shipping of about $8.
And before anybody says anything, Yes I am going to refund the overshipping charge. I do it quite often because buyers buy two or three items and overpay shipping, but never 28!!!
YeeHah
Neil
I just had some guy go shopping in my E-Bay Store and use BIN on 28 items. He then immediately paid for each item seperately, incurring over $75 in shipping charges on $125 worth of stuff! And paid each one individually with Paypal. If he would have waited a little while I would have fixed his invoice for a total shipping of about $8.
And before anybody says anything, Yes I am going to refund the overshipping charge. I do it quite often because buyers buy two or three items and overpay shipping, but never 28!!!
YeeHah
Neil
Actually Collect Non Sport, but am just so full of myself I post all over the place !!!!!!!
0
Comments
YeeHah
Neil
I'm not sure what potential scam might occur, but I'd keep my guards up.
I'd DEFF reach out to the guy and wait for some reply before sending off your items.
Hope it works out!
ALWAYS Looking for Chris Sabo cards!
<< <i>Do you have your listings set for "immediate payment required"? If so, he is doing what he has to. If not, you are getting dinged for 30 cents from Paypal for every item he pays for. Plus paypal is getting their 2.9% for every shipping charge he pays too. The more he buys, the more it costs you! But you can make it up in volume.
No, no immediate payment required.
Good point, didn't think of that, and on top of it, it's going to take me an hour to go through and refund the shipping on 30 or so of the 33 sales.
I still don't get why this guy would do this....Does he work for PayPal?
Neil
The seller protection policy only applies if there is a separate shipment with tracking for each individual payment. If this guy doesn't send a single payment for all items, you have to ship each item separately as if they were going to completely independent, unrelated buyers.
Is this clown a brand new ebay user? If he's been registered longer than 10 days or has any substantial feedback, I'd be very wary.
Nice of you to refund him the difference.
<< <i>New member here... I was planning to start my own thread for my first post, but I had to reply to this. I would NOT refund any payments unless this idiot/scammer agrees to pay for a consolidated invoice after ALL payments are refunded by you.
The seller protection policy only applies if there is a separate shipment with tracking for each individual payment. If this guy doesn't send a single payment for all items, you have to ship each item separately as if they were going to completely independent, unrelated buyers.
Is this clown a brand new ebay user? If he's been registered longer than 10 days or has any substantial feedback, I'd be very wary. >>
Wow, thanks, my mind always sees the scammer aspect, even though I've been scammed many times. He only has a Feedback of 2, so probably doesn't know how the system works, or is a Old School Scammer starting with a New ID. Either way, I am e-mailing him that I am going to refund all of them and then send a combined Invioce because if I don't I won't have any protection With/(From) Paypal!!
I knew it was good idea to post this!!!!!
Thanks
Neil
<< <i>The seller protection policy only applies if there is a separate shipment with tracking for each individual payment. If this guy doesn't send a single payment for all items, you have to ship each item separately as if they were going to completely independent, unrelated buyers. >>
Wow, scary stuff. Welcome to the board CrazyMind2017.
CU Ancient Members badge member.
Collection: https://flickr.com/photos/185200668@N06/albums
<< <i>
<< <i>New member here... I was planning to start my own thread for my first post, but I had to reply to this. I would NOT refund any payments unless this idiot/scammer agrees to pay for a consolidated invoice after ALL payments are refunded by you.
The seller protection policy only applies if there is a separate shipment with tracking for each individual payment. If this guy doesn't send a single payment for all items, you have to ship each item separately as if they were going to completely independent, unrelated buyers.
Is this clown a brand new ebay user? If he's been registered longer than 10 days or has any substantial feedback, I'd be very wary. >>
Wow, thanks, my mind always sees the scammer aspect, even though I've been scammed many times. He only has a Feedback of 2, so probably doesn't know how the system works, or is a Old School Scammer starting with a New ID. Either way, I am e-mailing him that I am going to refund all of them and then send a combined Invioce because if I don't I won't have any protection With/(From) Paypal!!
I knew it was good idea to post this!!!!!
Hold that thought Neil, according to new paypal rules, you will lose 30 cents on each transaction, as under new paypal rules paypay/pigpal gets the 30 cent transaction fee on any and all full refunds. So you would lose 25 x.30 =7.50 to combine them all to 1 invoice.
at least this was a rule, I thought was going into effect around sept 1,2010.
I believe you can cover yourself with a signature confirmation & insurance without having to refund 25 items unless paypall will allow without charging you the 30 cent transaction fee. just a thought.
<< <i>Insure it and send it Sig Confirmation, wouldnt that protect you either way? >>
In spite of what anyone thinks, you're never protected from any scammer no matter where or how you send your items.
If someone wants to scam you on ebay, all they have to do is say that you scammed them, and if you're the seller, you lose.
<< <i>In spite of what anyone thinks, you're never protected from any scammer no matter where or how you send your items.
If someone wants to scam you on ebay, all they have to do is say that you scammed them, and if you're the seller, you lose. >>
This is exactly right. They just have to file INAD and the seller is SOL.
wouldnt you have to send each item separately? he could just file a claim and say only one package arrived?
<< <i> I'd send the shipment with signature required in case it is a scam. You'll then have your proof that it was received.
wouldnt you have to send each item separately? he could just file a claim and say only one package arrived? >>
This is exactly correct. There's no way a seller can protect himself from a morally bankrupt buyer from filing a fraudulent INAD dispute, but it's easy to protect oneself from INR disputes by making sure to send a package with a tracking number for every single payment accepted.
50/50 chance the buyer just does not know the protocol.
BUT, there is no PP "seller protection" for multiple-invoice
items shipped under one cover. Thus, a combined invoice
is the only solution.
<< <i>Do you have your listings set for "immediate payment required"? If so, he is doing what he has to. If not, you are getting dinged for 30 cents from Paypal for every item he pays for. Plus paypal is getting their 2.9% for every shipping charge he pays too. The more he buys, the more it costs you! But you can make it up in volume.
<<< Plus paypal is getting their 2.9% for every shipping charge he pays too >>>
You're right...but as a seller, when ya do a partial PayPal refund, ya get back the proportional PayPal fees.
<< <i>50/50 chance the buyer just does not know the protocol.
BUT, there is no PP "seller protection" for multiple-invoice
items shipped under one cover. Thus, a combined invoice
is the only solution. >>
That's good information - Thanks!
Pain in the you know what, but I refunded all of his payments, and then sent all in one combined Invoice, he paid ASAP. I think it was just a newby with more money than sense, but will go with sig confirmation just to be on the safe side.
Whoever mentioned about the Fees with Paypal was right!! The Frickin Crooks refunded the Fees for the first 10-12 transactions and then no Fee refunds after that.......................F$Ckin' Mafia!!!!!!!!!!!!!!
Neil
<< <i>Whoever mentioned about the Fees with Paypal was right!! The Frickin Crooks refunded the Fees for the first 10-12 transactions and then no Fee refunds after that.......................F$Ckin' Mafia!!!!!!!!!!!!!! >>
Only way to combat stuff like that is to ship for free (include it in your asking price), and make immediate payment required. You'll also show up high in best match searches by doing the "free shipping".
<< <i>Whoever mentioned about the Fees with Paypal was right!! The Frickin Crooks refunded the Fees for the first 10-12 transactions and then no Fee refunds after that.......................F$Ckin' Mafia!!!!!!!!!!!!!! >>
I was unaware of this policy change. It's nonsense like this that makes me find it morally excusable or even justifiable to circumvent ebay/paypal fees, or to just stiff them altogether. I've been buying and selling on ebay for over 12 years with perfect feedback (meaning no neutrals either) of nearly 600, and I've seen it change so much over the years. It started out as a user-to-user hub with little regulation that encouraged communication, and it was mostly a seller's market, especially for rare items. Now they stifle communication and make it nearly impossible to even get someone's real e-mail address, and bottom feeders want everything for free, then complain (by using the pointless new 5-star system) about lack of communication just because I didn't compose a personalized message with their tracking number after they paid and I shipped. I would never scam another person, but I find that more and more of the time I spend on the ebay website is devoted to finding ways that I can circumvent some fee or regulation like a common criminal. It's such a shame that it has become such a big business that forgot its roots long ago.
Last week I wanted a card with a $100 BIN price with no best offer option, so I sent the seller a message asking if he'd do it for $80 plus shipping, and that I'd send him PayPal directly. Ultimately, he agreed to ship for $90, but at first he pretty much went bonkers, talking about how he has thousands of items listed and he can't afford to get suspended for selling a listed item outside of ebay. He says he shipped the card earlier this week and gave me a tracking number, but wouldn't take the listing down, for fear that ebay's henchmen were monitoring our communication and they'd know that we circumvented ebay's final value fee. I asked him to at least raise the price, which he did, to discourage buyers from using the BIN on a card he no longer has. So it's sitting up there as of now with a BIN of $130. So stupid!
<< <i>
<< <i>Whoever mentioned about the Fees with Paypal was right!! The Frickin Crooks refunded the Fees for the first 10-12 transactions and then no Fee refunds after that.......................F$Ckin' Mafia!!!!!!!!!!!!!! >>
It's nonsense like this that makes me find it morally excusable or even justifiable to circumvent ebay/paypal fees, or to just stiff them altogether. Now they stifle communication and make it nearly impossible to even get someone's real e-mail address, and bottom feeders want everything for free, then complain (by using the pointless new 5-star system) about lack of communication just because I didn't compose a personalized message with their tracking number after they paid and I shipped. I would never scam another person, but I find that more and more of the time I spend on the ebay website is devoted to finding ways that I can circumvent some fee or regulation like a common criminal. It's such a shame that it has become such a big business that forgot its roots long ago.
>>
Wow, very well said, I, like you, am basically an honest person, but my Sordid dealings with E-Bay and Paypal have led me down the path to Perdition!!!
I try and do as much of my dealings outside of E-Bay as possible, for all the reasons above, and the 12%-20% of every sale they expect is userous and tandamount to a Monopoly. If somebody contacts me and offers me anything reasonable...My answer is He!! Yes!! E-Pig and PigPal!! can KMA!!
YeeHah
Neil
<< <i>
The seller protection policy only applies if there is a separate shipment with tracking for each individual payment. . >>
I believe this is no longer true as you can add tracking info on these "seperate" paid items...I've had to do it for many buyers because they pat seperately (but never 20+ items). I see it as a great buyer who pays quickly!
Great info. I didn't realize that I have been selling since 2001. Thanks.
Shane
<< <i>
<< <i>Whoever mentioned about the Fees with Paypal was right!! The Frickin Crooks refunded the Fees for the first 10-12 transactions and then no Fee refunds after that.......................F$Ckin' Mafia!!!!!!!!!!!!!! >>
I was unaware of this policy change. It's nonsense like this that makes me find it morally excusable or even justifiable to circumvent ebay/paypal fees, or to just stiff them altogether. I've been buying and selling on ebay for over 12 years with perfect feedback (meaning no neutrals either) of nearly 600, and I've seen it change so much over the years. It started out as a user-to-user hub with little regulation that encouraged communication, and it was mostly a seller's market, especially for rare items. Now they stifle communication and make it nearly impossible to even get someone's real e-mail address, and bottom feeders want everything for free, then complain (by using the pointless new 5-star system) about lack of communication just because I didn't compose a personalized message with their tracking number after they paid and I shipped. I would never scam another person, but I find that more and more of the time I spend on the ebay website is devoted to finding ways that I can circumvent some fee or regulation like a common criminal. It's such a shame that it has become such a big business that forgot its roots long ago.
Last week I wanted a card with a $100 BIN price with no best offer option, so I sent the seller a message asking if he'd do it for $80 plus shipping, and that I'd send him PayPal directly. Ultimately, he agreed to ship for $90, but at first he pretty much went bonkers, talking about how he has thousands of items listed and he can't afford to get suspended for selling a listed item outside of ebay. He says he shipped the card earlier this week and gave me a tracking number, but wouldn't take the listing down, for fear that ebay's henchmen were monitoring our communication and they'd know that we circumvented ebay's final value fee. I asked him to at least raise the price, which he did, to discourage buyers from using the BIN on a card he no longer has. So it's sitting up there as of now with a BIN of $130. So stupid! >>
Should I buy it? Buy it and then quickly email him that I'm happy to finally have found this card. As a employee of ebay, I search the site 10x a day and I'm unsure how I missed it....
lol. Shoot me his email after the deal is done. Fire up the 'ole gmail...." Mr xxxx, We at ebay have been watching you and you were in direct violation of e1004. Selling outside of ebay which is prohibited if you initiated the transaction on ebay. While we strive to be fair here at ebay, we must now suspend your account for 161 days. Or you can Paypal me $5 (as Gift) as a "resolution fee". Thank You, Mr. Bay.
Ok enough of my attemped humor, back to work I go...
Oh yeah, Welcome to the board!
"...I believe this is no longer true as you can add tracking info on these "seperate" paid items...I've had to do it for many buyers because they pat seperately (but never 20+ items). I see it as a great buyer who pays quickly!..."
///////////////////////////////////
The panel I last used only allowed 8-items to be "consolidated."
That may have expanded; it has been several months since I
last looked at it. (I only shipped 2 items, but I recall the number
of slots available.)
On off-EBAY sites using a PayPal shopping cart, multiple items
appear on one page and one DC# can be used. I don't know if
there is a number limit.
I just looked at PP and now I cannot find what to click to get into
the share tracking info page. If anybody knows, post it here for
future reference. (Maybe they disappeared the panel. Or, maybe
you can only view the panel if you have a transaction that you
are printing PP labels from.)
EBAY keeps promising a PP shopping cart, but I don't know if there
is one coming.
I refunded the first three payments, which of course, because of PayPal's wonderful new policy, cost 90 cents. Here was the message I sent to the buyer at the time:
<<Dear [buyer],
Hi, I wish you would have waited for me to send a combined invoice. The third refund had to take 90 cents from my bank account because PayPal no longer refunds the 30 cent transaction fee, only the 2.9%. The first two refunds have been processed, and the third is pending a 90 cent withdrawal from my checking account that is scheduled to clear no later than December 22. I assure you this will clear and you will get a full refund of the third payment by Wednesday. Because the ebay system is complete messed up, it won't allow me to combine all three auctions into a single invoice, because that last refund hasn't yet been finalized. The cost for [shipping] is $XX.XX and takes 3 business days. Therefore, the total amount is $XX.XX. If you send this amount via PayPal directly to XXXXXXXXXXXX@yahoo.com I will get the [items] shipped out Friday, and you will receive them Wednesday, the same day the PayPal refund will be finalized. You can check my feedback and know I'm not scamming. Thanks.>>
Apparently this MOTHERF*@#$!@ #*@HOLE buyer doesn't understand how to log in at www.paypal.com and click the "SEND MONEY" tab, because this was the response:
<<Dear [seller],
Hi. Very, very much appreciate your efforts to save me some money (!) but I'm confused so just went ahead and repaid separately. Thanks so much! Making a little boy very happy : )>>
I'm astonished that "separately" was spelled correctly!
<<Dear [buyer],
This is not going to work. I cannot accept multiple payments for a single shipment. Therefore, you cannot pay separately. I'm sure you're just trying to be a good buyer by paying quickly, but I am not going to open myself up to liability by sending a single shipment for multiple PayPal transactions. It's the oldest buying scam on ebay.
As it stands right now, you've paid for two [items] separately, and you're going to receive a refund for the third, pending a freakin' 90-cent withdrawal from my checking account.
I am going to refund the two payments you sent, and only one of THESE refunds will be instant, meaning the second one will be pending a 60-cent withdrawal from my checking account.
THIS IS RIDICULOUS. PLEASE STOP SENDING SINGLE PAYMENTS. I already have the [items] boxed up and ready to ship. I am not going to separate them into individual boxes, which means you have to send a consolidated payment.
As I said, I will refund the two payments you just sent and I'll send you a PayPal invoice for the full amount. IF YOU HAVE ANY QUESTIONS OR ARE CONFUSED ABOUT ANYTHING, PLEASE ASK ME FOR CLARIFICATION BEFORE YOU DO ANYTHING ELSE. THANK YOU.>>
This time I followed through and took note of the buyer's PayPal e-mail (turned out that it matched the ebay e-mail, but this isn't always the case) so I could send an actual invoice, rather than merely providing the simplest of instructions to "send money to XXXXXXXX@yahoo.com." This was the note I included with the PayPal invoice/money request:
<<All previous payments have been refunded. Please now pay THIS INVOICE for $XX.XX. This covers all three [items] (ebay item numbers XXXXXXXXXXX, XXXXXXXXXXX, and XXXXXXXXXXX) and combined [shipping]. Please pay by Sunday night so the package will arrive on THUR. 12/23/2010. Thanks.>>
It would really suck if this buyer gives me a negative. I don't give a rat's ass about the star system, because those ratings disappear after a year. I just don't want to get my first negative in over 12 years of using ebay. At the same time, I'm not going to give in.
FWIW, I added the 90 cents to the total amount and then the extra 60 cents too, so as long as the buyer eventually sends a correct payment, it won't be costing me anything except aggravation. I guess that means it's worth $1.50.
I hope people like this get eaten by sharks.
<< <i>WOW, I got a real freakin' winner tonight! This was for 3 separate auctions all won by the same bidder, who has perfect triple-digit buying feedback but no selling history. The 3 auctions ended within minutes of each other, and buyer paid individually for all 3 items. The combined shipping will end up saving the buyer about $10, but I don't give a crap about that. I just don't want to accept multiple payments for a single shipment, and I've already boxed up the three items together and printed out a shipping label.
I refunded the first three payments, which of course, because of PayPal's wonderful new policy, cost 90 cents. Here was the message I sent to the buyer at the time:
<<Dear [buyer],
Hi, I wish you would have waited for me to send a combined invoice. The third refund had to take 90 cents from my bank account because PayPal no longer refunds the 30 cent transaction fee, only the 2.9%. The first two refunds have been processed, and the third is pending a 90 cent withdrawal from my checking account that is scheduled to clear no later than December 22. I assure you this will clear and you will get a full refund of the third payment by Wednesday. Because the ebay system is complete messed up, it won't allow me to combine all three auctions into a single invoice, because that last refund hasn't yet been finalized. The cost for [shipping] is $XX.XX and takes 3 business days. Therefore, the total amount is $XX.XX. If you send this amount via PayPal directly to XXXXXXXXXXXX@yahoo.com I will get the [items] shipped out Friday, and you will receive them Wednesday, the same day the PayPal refund will be finalized. You can check my feedback and know I'm not scamming. Thanks.>>
Apparently this MOTHERF*@#$!@ #*@HOLE buyer doesn't understand how to log in at www.paypal.com and click the "SEND MONEY" tab, because this was the response:
<<Dear [seller],
Hi. Very, very much appreciate your efforts to save me some money (!) but I'm confused so just went ahead and repaid separately. Thanks so much! Making a little boy very happy : )>>
I'm astonished that "separately" was spelled correctly!
<<Dear [buyer],
This is not going to work. I cannot accept multiple payments for a single shipment. Therefore, you cannot pay separately. I'm sure you're just trying to be a good buyer by paying quickly, but I am not going to open myself up to liability by sending a single shipment for multiple PayPal transactions. It's the oldest buying scam on ebay.
As it stands right now, you've paid for two [items] separately, and you're going to receive a refund for the third, pending a freakin' 90-cent withdrawal from my checking account.
I am going to refund the two payments you sent, and only one of THESE refunds will be instant, meaning the second one will be pending a 60-cent withdrawal from my checking account.
THIS IS RIDICULOUS. PLEASE STOP SENDING SINGLE PAYMENTS. I already have the [items] boxed up and ready to ship. I am not going to separate them into individual boxes, which means you have to send a consolidated payment.
As I said, I will refund the two payments you just sent and I'll send you a PayPal invoice for the full amount. IF YOU HAVE ANY QUESTIONS OR ARE CONFUSED ABOUT ANYTHING, PLEASE ASK ME FOR CLARIFICATION BEFORE YOU DO ANYTHING ELSE. THANK YOU.>>
This time I followed through and took note of the buyer's PayPal e-mail (turned out that it matched the ebay e-mail, but this isn't always the case) so I could send an actual invoice, rather than merely providing the simplest of instructions to "send money to XXXXXXXX@yahoo.com." This was the note I included with the PayPal invoice/money request:
<<All previous payments have been refunded. Please now pay THIS INVOICE for $XX.XX. This covers all three [items] (ebay item numbers XXXXXXXXXXX, XXXXXXXXXXX, and XXXXXXXXXXX) and combined [shipping]. Please pay by Sunday night so the package will arrive on THUR. 12/23/2010. Thanks.>>
It would really suck if this buyer gives me a negative. I don't give a rat's ass about the star system, because those ratings disappear after a year. I just don't want to get my first negative in over 12 years of using ebay. At the same time, I'm not going to give in.
FWIW, I added the 90 cents to the total amount and then the extra 60 cents too, so as long as the buyer eventually sends a correct payment, it won't be costing me anything except aggravation. I guess that means it's worth $1.50.
I hope people like this get eaten by sharks. >>
Not sure I understand the frustration with this one. It's probably just getting late though. Why didn't you just send 3 packages and be done with it? Buyer evidently doesn't care about saving money from a shipping discount. If I was the buyer in the above, and had a seller constantly refunding my payments, and then commenting over 90 cents, I'd be getting aggravated to the point of potentially leaving a neg, and I've never left a neg in 13 years on ebay.
Mike
Not sure I understand the frustration with this one. It's probably just getting late though. Why didn't you just send 3 packages and be done with it? Buyer evidently doesn't care about saving money from a shipping discount. If I was the buyer in the above, and had a seller constantly refunding my payments, and then commenting over 90 cents, I'd be getting aggravated to the point of potentially leaving a neg, and I've never left a neg in 13 years on ebay.
I understand the concern by sellers of getting ripped off but no need to get upset over pennies because buyer is not experienced. Why not just do the deal, ship separately, and let him know that in the future he can save on shipping by waiting on an invoice?
To avoid needless aggravation just remember that unless shown otherwise ebay sellers are crooks and buyers are idiots.
Or do I have that backwards?
http://www.unisquare.com/store/brick/
Ralph
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
Let's keep it simple and say each payment is $100, so the fee on each payment is $2.90 + $0.30 = $3.20, leaving me with $96.80.
Buyer sends 3 payments X $96.80 = $290.40. THIS IS ALL THE MONEY IN MY PAYPAL ACCOUNT BECAUSE I NEVER KEEP A BALANCE IN THERE.
I send back a full $100.00 refund for the first payment, but PayPal keeps 30 cents. So they take $96.80 from me and refund $2.90, but that only adds up to $99.70. They have to get that other 30 cents from somewhere to make the buyer whole on this first refund. It comes out of my remaining balance.
In the old days, PayPal would have taken $96.80 and refunded the full $3.20 themselves, leaving me with $290.40 - $96.80 = $193.60.
But NOOOOOO, PayPal has to be a bunch of greedy corporate fools who apparently haven't alienated their customers enough over the past 10 years, so they steal 30 cents from me, and leave me with only $193.30 in my positive PayPal balance.
I process the next refund, which leaves me with $193.30 - $96.80 - $0.30 = $96.20.
At this point, the ebay/paypal linked system correctly indicates that the two tems which have received refunds have been "unpaid." It's as if the buyer had never sent payment (aside from the 60 cents PayPal STOLE from me up to this point) for the first two items.
Then I go to process the third and final (for now) refund, which will consist of $2.90 provided by PayPal and $97.10 from me. OH, BUT WAIT. I ONLY HAVE $96.20 IN MY PAYPAL ACCOUNT NOW! I don't have enough to cover the refund! So I click to refund the full amount. I get taken to a screen where it says a full refund will be provided, and it also shows a field for "source of funds," and indicates my bank account will be the source of these funds, without an option to change it to positive PayPal balance or a credit card. So I follow through and click to process the refund from my bank account.
It turns out that processing a refund using funds from a checking account is the same as using the "add funds" button. IT IS NOT INSTANT, even though PayPal is more than capable of doing instant payments from checking accounts. The refund is now pending until the funds clear on December 22. The full $97.10 was taken from my bank, and the $96.20 in my PayPal balance was untouched. Immediately, I did a withdrawal of the $96.20 to my bank account, so the net effect on my checking balance will be minus 90 cents.
But now the refund is going to take some time, and the ebay/paypal linked system is correctly showing a small icon for a pending refund, but it's also showing that the item has been paid. Technically, from the buyer's perspective, this is true, because the buyer has not yet received any money back on this third item. However, I don't have the money either, and I know the funds will clear and the full refund will be processed on Wednesday. So to me, it is now unpaid like the other two. Which means I'm not going to ship the third item.
I asked the buyer to simply send a direct PayPal payment for the full amount of all three items to my PayPal e-mail and buyer refused because, according to buyer's own words, "I was confused." Therefore, buyer sent NEW individual payments for the first two refunded items (since ebay was showing these as once again unpaid) but did not send a new payment for the third refunded item, because that one is showing as paid, since the refund hasn't been completed yet.
So now I have individual payments for two items, and the refund for the third is rocketing through the stratosphere on its way back to idiot buyer. Should I just send two of the three items now and wait until I get a new individual payment late in the week to send the third? Maybe this is a character flaw, but I don't give in this easily.
I now have $96.80 X 2 = $193.60 in my PayPal balance. I process the fourth refund, which costs $97.10 and leaves me with $96.50. I go to process the fifth refund, and it's the same story as the third, only I'm short 60 cents this time instead of 90. I figure what the hell, this whole transaction is already screwed up beyond repair, it doesn't really matter anymore. So I do the same thing as last time. I send the refund from checking, then withdraw the positive PayPal balance of $96.50 to my bank, so the net effect on my checking balance is minus 60 cents, for a grand total of minus $1.50. The anger has very little to do with the amount. It could be $1.50 or $150 for that matter. It's not about degree. I just don't like being victimized and having money stolen from me, not even a single penny. What makes it worse is that it's corporate greed. This isn't Robin Hood stealing from me to feed the poor and indigent. This is PAYPAL for crying out loud! FACELESS THIEVES!!!
Here's the relevance of the entire situation: In the old days, the first three refunds would have been processed instantly and flawlessly, and all three items would have been showing as unpaid in ebay, which would have allowed me to send a combined ebay invoice for all three items immediately after issuing the refunds. The buyer never would have sent the second round of individual payments (as a result of having the combined invoice that buyer was too impatient to wait for the first time around), and we wouldn't be waiting on a refund that's stuck in limbo.
Now one of the three items is showing as unpaid in ebay, and the other two are showing as paid with full refunds pending. The drama continues. I will update when I find out more, which could be very soon, since I haven't checked my e-mail or ebay messages since about 3AM. I came here first!
No buyer should have to send payment to you 3-4 times, and wanting the buyer to pay for the three, one of them twice while a refund gets worked out, is a strange request.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
This was the first series of refunds I've had to issue since PayPal changed the policy allowing them to steal from its own customer. I could not have foreseen the third refund not being instant. That was PayPal's fault.
I could not have foreseen the buyer sending new individual payments after receiving the refunds and instructions to send a single payment directly through PayPal. At worst, I expected questions seeking clarification. Instead of communicating, buyer instead just went ahead and sent more individual payments that it was clear I did not want. This was the buyer's fault.
Not of my own doing.
This is you fighting the ebay/pay pal system, on something that is really very minor, $0.30 on a $100.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
A.
<< <i>I know it's long >>
That's what she said.
And....
B.
<< <i>more individual payments that it was clear I did not want >>
Does not compute.
Only an idiot would have a message board signature.
And what does not compute? That I won't accept multiple payments for a single shipment? I just said screw it and told the buyer I don't want to do business with her, and she can neg away if she must. I don't effing care anymore.
opened the box the 3 items were in and re packed them into 3 different boxes.
And went to the post office.
"Molon Labe"
<< <i>I refunded the first three payments, which of course, because of PayPal's wonderful new policy, cost 90 cents. Here was the message I sent to the buyer at the time: >>
This is WHERE i say you could have just simply sent 3 different packages. This is where Ron and Brick both mentioned the same, Mike too IIRC.
This is where your situation went awry I believe.
You keep saying it's not about the money yet every post you made you whine about the 30 cents or whatever PP keeps taking.
Yes I'm aware PP sucks, I just withdrew 1,800.00 from it.
I'm sure you will correct me.
<< <i>I see what you're saying Crazymind. I also see why an inexperienced buyer got confused. I think the point is eBay is reaping fees off of and has made it ridiculously hard to remedy a situation that probably occurs quite a bit. >>
Thank you! There's at least one other person who understands, at least sort of.
But this was no inexperienced buyer. She's been registered on ebay since 2007 and has 200+ feedback. She's either extremely impatient and didn't want to wait an hour or two for me to send a combined invoice, or she's pulling a scam. Since sellers can't hit buyers back with a negative, there's no way to be sure she hasn't scammed sellers who previously gave her positive feedback before realizing she was taking them for a ride.
The definition of insanity is repeating the same behavior and expecting a different outcome. After I'd refunded her individual payments, she just went and sent them again! Because she was "confused." So stupid! As if I'd accept them the second time around after rejecting them initially.
<< <i>This is WHERE i say you could have just simply sent 3 different packages. This is where Ron and Brick both mentioned the same, Mike too IIRC.
This is where your situation went awry I believe. >>
Hindsight is 20/20. If I had it to do all over again, I would have sent 3 individual packages at that point.
But the starter of this thread handled it the way I did with better results, because his buyer actually followed instructions to send a combined payment after all the refunds were processed. My buyer did not, because she's a stupid idiot, and that's saying it nicely. I guess I overestimated humanity again.
Yes I'm whining about 30 cents, but it's only because PayPal's greed for 30 cents has mucked up the refund process, which was a direct cause of this entire problem.
Also, why would you have the 3 items already boxed up?
How did you know someone would win all 3?
That is what has me perplexed.
See I have read it all.
Ahhh you boxed them up after the auctions ended.....I said I read it all I never said I comprehended it all....
<< <i>Dude That's all I and they were trying to say.
Also, why would you have the 3 items already boxed up?
How did you know someone would win all 3?
That is what has me perplexed.
See I have read it all. >>
LOL, sorry, this whole thing has me sooooo pissed off.
I boxed up the three trucks together right after I refunded the first round of three payments, thinking, hoping, praying that she'd understand why I sent those refunds and that she'd send a single combined payment like I'd asked, just like Neil's buyer did when this thread was started a couple weeks ago. When I first started sending the refunds, I didn't realize they wouldn't all be instant. Once I realized the third refund was pending until Wednesday, I knew I wasn't going to be able to send the trucks individually anymore, so that's why I boxed them up together and got them ready to ship.
They're actually getting it on both ends. If you crunch the numbers, again using a $100 example, only $99.69 can be refunded with the $96.80 that was put into my account. So it's really 31 cents that's non-refundable. It's like the scam in Office Space, only it's real. These pennies add up to thousands and thousands of dollars.