Disappointed by sloppy PCGS slabbing
Fountainhead
Posts: 956
Just got slabs back today no quibble with the grading, but the inside of the translucent windows are scratched or there are stray strands of glue all around and beyond the edge of the coins. I wish I had a camera with a macro function so I could share how awful this looks with everyone.
What are my options? If I send it back to PCGS that's what, $60 postage round trip plus reholdering fees?
What are my options? If I send it back to PCGS that's what, $60 postage round trip plus reholdering fees?
Salute the automobile: The greatest anti-pollution device in human history!
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
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peacockcoins
PCGS Customer Service lines are open Monday - Friday 7:00 a.m. - 5:00 p.m. Pacific Time.
In the U.S. call 800-447-8848
Outside the U.S. call 011-949-833-0600
E-mail: info@pcgs.com
Stuart
Collect 18th & 19th Century US Type Coins, Silver Dollars, $20 Gold Double Eagles and World Crowns & Talers with High Eye Appeal
"Luck is what happens when Preparation meets Opportunity"
<< <i>Perhaps the first thing you may wish to consider doing is to speak with PCGS Customer Servive to discuss this directly with them, to see if they might suggest resolving this to your mutual satisfaction. Good luck in getting this resolved.
PCGS Customer Service lines are open Monday - Friday 7:00 a.m. - 5:00 p.m. Pacific Time.
In the U.S. call 800-447-8848
Outside the U.S. call 011-949-833-0600
E-mail: info@pcgs.com >>
I'm not surprised to see the above post, considering that it seems as if Stuart is always pleasant, polite and helpful. But wouldn't it be nice if more posters were that way?!
I'd also bet that unless it's really bad that you'll be looking at postage both ways plus a reholdering fee of $10.00 each coin.
Photo's would be more helpful.
The name is LEE!
On the reverse of one of the slabs it looks like some plastic melted to cover the edges of the coin - it looks at first glance like some sort of edge damage to the coin itself, and since the grade is PR69DC someone might quickly conclude that the entire slab is a fake! Not good stuff here, and I haven't found slabs so sloppy-looking for any of my other PCGS coins.
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
<< <i>Well, it'll have to wait until Monday, but even if PCGS picks up the whole tab, it's always a big schlep to prepare the shipment and a pain to do without my coins for 2 months.
On the reverse of one of the slabs it looks like some plastic melted to cover the edges of the coin - it looks at first glance like some sort of edge damage to the coin itself, and since the grade is PR69DC someone might quickly conclude that the entire slab is a fake! Not good stuff here, and I haven't found slabs so sloppy-looking for any of my other PCGS coins. >>
It won't take nearly two months for PCGS to fix your problem.
Even with that stated, I do understand your grief. It's no fun to have to return a mistake that isn't your fault.
peacockcoins
<< <i>This Thread Is Worthless Without Pictures >>
Funny how they can make 'errors'.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Steve
I have never had a problem with any of my slabs from pcgs, although on some of them it is difficult to read FBL...........
All these minor problems can be easily remedied with either a phone call or an email.
Is getting a mob of pitch forked town folk gonna solve your issue
~a tongue twister, by golly~
``https://ebay.us/m/KxolR5
The whole point of this is the plastic slab..... and it comes back damaged.
Uhm?!
At least it's too the far right of the coin so it doesn't affect the view at all... but still..........
Many members on this forum that now it cannot fit in my signature. Please ask for entire list.
Although we don't know for sure until we see pictures, I'm guessing everything is in fact normal and there isn't a gross case of sloppiness. Unless it is a mistake that is completely at the fault of PCGS (incorrect information on the insert, cracked holder, water seepage, etc.) it is the submitter's obligation to pay for shipping and reholdering fees on their own dime.
Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
Save you the trouble of all the hassle and expense and risk of resending, etc. My dos centavos on the subject.
---Ambrose Bierce, while attending a Heritage Auction at the 1907 Long Beach show
a.k.a "The BUFFINATOR"
<< <i>PCGS possibly announced that they no longer guaranty the quality control of their slabs? >>
That's only for slabs made after Jan 1, 2010.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>I've never seen so much Whining Whoopi posted on the forum as within the last month!
All these minor problems can be easily remedied with either a phone call or an email.
Is getting a mob of pitch forked town folk gonna solve your issue
Yeah no s**t.
I had something happen with a submission that I didn't agree with and PCGS handled it instantly. Anytime I have ever had to talk to them regarding customer service they have bent over backwards. I don't always agree with the grades or results, but these people are a real pleasure to deal with.
And I'm not kissing their butts because it's their forum, they genuinely bend overbackwards to help.
Yes we all make mistakes; it is how those mistakes are handled that is the key, and apparently they handle some better than others. And then I suppose their are some people you can't make happy no matter what you do.
My last one was handled wonderfully!
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
Look off the edge of the coin. Those scratch marks are neither surface dust nor photo artifacts; they are quite real and inside the slab. (The triangular one between the "50" and ".999" is easiest to make out. There are more on the reverse which I couldn't image.
Note the white mark around the "50", where the plastic looks like it melted.
This last pic does the best job of showing scratches near the edge, especially around the "PY"
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
My opinion is that what you see above the "5" is part of the insert. Some of these inserts are quite snug yet quite pliable.
As for scratches? I don't really see anything to cause such concern and IMO, if you send it (them) back, you'll be eating $10 per slab plus shipping both ways.
The name is LEE!
<< <i>I have never seen, in any other medium or forum, such a bunch of whiners over issues of little or no consequence. My, don't you coin weenies get your panties in a bunch. If it is not ebay, or the U.S. Mint, or PCGS or TV hucksters, then it is something equally as miniscule that everyone it bi*ching about. Life is a bi*ch and then you die. Get over it. Just manage your lives. Cheers, RickO >>
I am going to -complain- about the use of the word retarded.
please keep in mind that these people were born this way and feel the pain when this word is used the way it was. they are quite sensitive to it and view it on the same level as hateful speech.
8 Reales Madness Collection
Instagram: 8 Reales Numis
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
<< <i>PCGS contaminated the slab but didn't refund your shipping? That's pretty bad. >>
I agree...imho, if something is not right (such as foreign material in the slab, or even "mechanical" errors on the labels), then PCGS should pay all costs (shipping both ways and reholdering).
Did you ask them on that?
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
I also would like to see mechanical errors treated with highest priority. These are the coins that should be reholdered immediately and shipped back using expedited or express shipping. Just my 2 cents.
8 Reales Madness Collection
Instagram: 8 Reales Numis
Regarding where the coin meets the rubber washer, that is just a very minor part of the washer that holds the coin in place and it happens to portrude slightly past the rim. There is no evidence of any "melting". This is an example of making a big issue out of nothing.
Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
<< <i>Looks like just about every other coin I've ever seen. >>
The pics are not as focused as they should be. I've seen dozens of slabs, but never scratched ones like these. What causes this? Is it some sort of difficulty putting the coin in the insert? Does that mean the edges of the coin are slightly worn as a result?
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
<< <i>
I am going to -complain- about the use of the word retarded.
please keep in mind that these people were born this way and feel the pain when this word is used the way it was. they are quite sensitive to it and view it on the same level as hateful speech. >>
I will second this. I wish nobody any ill will, but if they should ever find themselves in an unfortunate situation and asking "why me?", may they remember their insensitive remarks and may it bring them much comfort.
Larry L.
<< <i>
<< <i>Looks like just about every other coin I've ever seen. >>
The pics are not as focused as they should be. I've seen dozens of slabs, but never scratched ones like these. What causes this? Is it some sort of difficulty putting the coin in the insert? Does that mean the edges of the coin are slightly worn as a result? >>
The inserts very pliable but are snug around the coin. Some "squish" does occur depending upon the coin.
As for scratches, clear plastic with a glossy finish will magnify even the most insignificant of scratches which can be produced by the slab coming in contact with anything. Sometimes even wiping dust or impurities off the slab will produce minor scuffs.
As for "wear" on the edge? No more wear than what would be produced handling the coin by the edge or even inserting it into a 2 1/2 x 2 1/2 Mylar flip.
The name is LEE!
<< <i>
<< <i>I have never seen, in any other medium or forum, such a bunch of whiners over issues of little or no consequence. My, don't you coin weenies get your panties in a bunch. If it is not ebay, or the U.S. Mint, or PCGS or TV hucksters, then it is something equally as miniscule that everyone it bi*ching about. Life is a bi*ch and then you die. Get over it. Just manage your lives. Cheers, RickO >>
I am going to -complain- about the use of the word retarded.
please keep in mind that these people were born this way and feel the pain when this word is used the way it was. they are quite sensitive to it and view it on the same level as hateful speech. >>
While I don't like this word either, it's definition isn't inclusive as to folks with mental needs, so I don't criticize its general use. Oh and since I retired I have gone back into the educational system and primarily work with special needs children. I can tell you nothing is more rewarding for me than the time I spend with them. They are truly treasures.
Now back to the topic, I give up I've looked and stared at those slabs and I agree with CCU.
One last thing I agree with Ken.