Why do the majority of Ebay sellers insist the buyer leave feedback first?
Estil
Posts: 7,128 ✭✭✭✭
Whenever I sell stuff on Ebay, I always left the buyer good feedback as soon as I got their payment. As far as I'm concerned, if they sent their payment, then they've done their part and should be credited for it. The only reason I could think of for the seller not leaving the buyer feedback upon receiving payment is so that they can retaliate against the buyer if the buyer is not pleased with the transaction and leaves a negative or a neutral, which I think is wrong.
Am I the only one who thinks so, or do you all think I'm out of my mind for giving the buyer the good feedback first and not make them wait until they leave their own feedback?
Am I the only one who thinks so, or do you all think I'm out of my mind for giving the buyer the good feedback first and not make them wait until they leave their own feedback?
WISHLIST
D's: 50P,49S,45D+S,43D,41S,40D,39D+S,38D+S,37D+S,36S,35D+S,all 16-34's
Q's: 52S,47S,46S,40S,39S,38S,37D+S,36D+S,35D,34D,32D+S
74T: 241,435,610,654 97 Finest silver: 115,135,139,145,310
73T:31,55,61,62,63,64,65,66,67,68,80,152,165,189,213,235,237,257,341,344,377,379,390,422,433,453,480,497,545,554,563,580,606,613,630
95 Ultra GM Sets: Golden Prospects,HR Kings,On-Base Leaders,Power Plus,RBI Kings,Rising Stars
D's: 50P,49S,45D+S,43D,41S,40D,39D+S,38D+S,37D+S,36S,35D+S,all 16-34's
Q's: 52S,47S,46S,40S,39S,38S,37D+S,36D+S,35D,34D,32D+S
74T: 241,435,610,654 97 Finest silver: 115,135,139,145,310
73T:31,55,61,62,63,64,65,66,67,68,80,152,165,189,213,235,237,257,341,344,377,379,390,422,433,453,480,497,545,554,563,580,606,613,630
95 Ultra GM Sets: Golden Prospects,HR Kings,On-Base Leaders,Power Plus,RBI Kings,Rising Stars
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Comments
most psycho crazy ebay sellers can be spotted by simply looking at their auction and previous feedback..
So, if you ask me, a seller should only leave feedback after the buyer has left feedback. That is the way it should be with all sellers. And it should be this way because that is the way that I do it. (see how stupid that sounds).
At the end of the day, do whatever works best for you and don't preach.
<< <i>As a seller, I leave positive feedback as soon as I get paid...and that's the way it should be with all sellers. >>
There is no compelling argument for not leaving feedback when the buyer pays............unless
A. Buyer has emailed or called numorous times before you even send the product. ( showing psycho tendencies)
B. Buyer has poor feedback to begin with........
SORRY, but assuming all Ebayers are psychos until proven innocent is BS.
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
Completed= Both parties are pleased with transaction.
I once gave feedback first, but quickly learned that there are gypsy's, tramps and thieve's behind them keyboards.
Bowman Baseball -1948-1955
Fleer Baseball-1923, 1959-2007
Al
Boo is right. Bottom line in transactions on EBAY is Feedback is optional. I buy tons of cards on EBAY and my only concern is that I get good service from the seller. I could care less if he leaves me feedback or not. As a vintage (My Age) collector I remember the horror of going to card shows to fill in my collections for years. With all its faults I'll keep EBAY.
1957 Topps PSA
1961 Fleer SGC
<< <i>How can you determine which way it should be? If leaving feedback as soon as you get payment works for you, great, keep it up. But that leaves you open and vulnerable to an irrational buyer who will not contact you first with any problems. If you are okay with leaving yourself exposed, by all means continue. For others who want to keep their pristine feedback records without blemish in a faulted system such as ebays, then the only logical opinion (to me at least) is to wait until a satisfied customer has left feedback first. If this means I do not get feedback on a few transactions, so be it. Its like an insurance policy.
So, if you ask me, a seller should only leave feedback after the buyer has left feedback. That is the way it should be with all sellers. And it should be this way because that is the way that I do it. (see how stupid that sounds).
At the end of the day, do whatever works best for you and don't preach. >>
Why are there some large sellers on ebay that have many thousands of selling transactions with perfect feedback? With baseball cards it's simple really - describe the card/s honestly with clear scans front and back, communicate with the buyer effectively, package the items securely, and ship promptly.
I am not a big seller, only about 200 transactions, but have 100% feedback. Have I had a few glitches? - of course, but it was simple - it got taken care of! One buyer didn't like the item so I simply refunded his money. One package got lost by UPS which was over $100 and I sent it insured - I did the legwork, got paid by UPS and sent the buyer his money back. Both buyers gave me positive feedback with nice comments.
This isn't brain surgery - treat the buyer the way you would want to be treated, and even an "irrational" buyer as you call it suddenly becomes very rational and very happy.
I also feel that leaving feedback immediately when paid, actually is a good first step in encouraging positive feedback.
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<< <i>because psycho crazy ebay buyers are impossible to spot until they've already struck and done their damage by bidding on your items..
most psycho crazy ebay sellers can be spotted by simply looking at their auction and previous feedback.. >>
<< <i>
<< <i>As a seller, I leave positive feedback as soon as I get paid...and that's the way it should be with all sellers. >>
There is no compelling argument for not leaving feedback when the buyer pays............unless
A. Buyer has emailed or called numorous times before you even send the product.
B. Buyer has poor feedback to begin with........
SORRY, but assuming all Ebayers are psychos until proven innocent is BS. >>
ok, i'll assume you're talking about my post since you used the word "psycho" as i did..
1. you're wrong.
2. nowhere in my post did i say anything about "all ebayers", and i said nothing other than 100% fact.
3. your typing style reminds me of the anonymous troll on this page..
<< <i>With baseball cards it's simple really - describe the card/s honestly with clear scans front and back, communicate with the buyer effectively, package the items securely, and ship promptly.
>>
sorry Steve, but that's not right either..
<< <i>There have been many discussions on this subject on these boards in the past 3 years. If you do a search I'm sure you'll find threads that give compelling arguments for both sides. >>
no no boopotts, lostdart said there is no compelling argument.. he says your post is wrong and that my post is BS..
<< <i>Whenever I sell stuff on Ebay, I always left the buyer good feedback as soon as I got their payment. As far as I'm concerned, if they sent their payment, then they've done their part and should be credited for it. The only reason I could think of for the seller not leaving the buyer feedback upon receiving payment is so that they can retaliate against the buyer if the buyer is not pleased with the transaction and leaves a negative or a neutral, which I think is wrong.
Am I the only one who thinks so, or do you all think I'm out of my mind for giving the buyer the good feedback first and not make them wait until they leave their own feedback? >>
Think about this pimpin', why should a seller leave feedback until he knows the buyer is satisfied? The seller receives payment and send out the product. If the buyer is not happy with the product, he can contact the seller and work out something. Once the buyer leaves feedback, that let's the seller know that everything is cool and the buyer is happy, case closed.
So, leaving feedback last allows seller the opportunity to complete the transaction instead of prematurely leaving feedback and receiving a negative when the buyer never give the seller a chance to make things right.
Pimp On....
And welcome to this month's edition of "Feedback First".... Enjoy the show.
ok, i'll assume you're talking about my post since you used the word "psycho" as i did..
1. you're wrong.
2. nowhere in my post did i say anything about "all ebayers", and i said nothing other than 100% fact.
3. your typing style reminds me of the anonymous troll
Perry, the guy is entitled to his opinion just as you are...it really must be nice being so much smarter than everyone else no? I realize you are often just joking around, but you are way off when you say what you said was 100% fact (i.e., bullet #2). You simply gave your opinion, which is subjective by nature. I don't care how people handle feedback but I can understand both viewpoints. I leave it immediately for the record.
Okay, flame away if you must.
<< <i>
Perry, the guy is entitled to his opinion just as you are...it really must be nice being so much smarter than everyone else no? I realize you are often just joking around, but you are way off when you say what you said was 100% fact (i.e., bullet #2). You simply gave your opinion, which is subjective by nature. I don't care how people handle feedback but I can understand both viewpoints. I leave it immediately for the record.
Okay, flame away if you must.
no problem.. are you talking about me "being smarter than everyone else"..? if so, thats another dumbass statement, considering ive said nothing of the sort.. not sure why you included it..
i wasnt joking around in my post, i was serious, and yes, it was 100% fact, not opinion.. as a buyer, you can make a judgement call by looking at a sellers auctions and past feedback.. as a seller, you can do NOTHING to stop somebody from bidding on your items unless you know about that buyer ahead of time..
as a buyer, i always leave feedback as soon as i open my package and sit down at the computer, regardless of whether or not the seller has left me feedback.. and ive never received anything other than positive feedback from sellers.. i HAVE however received paypal & credit card chargebacks from scumbag thief buyers months after the fact, and various other mentally challenged buyers that i wouldve preferred not even bid on my stuff to begin with..
<< <i>
<< <i>There have been many discussions on this subject on these boards in the past 3 years. If you do a search I'm sure you'll find threads that give compelling arguments for both sides. >>
no no boopotts, lostdart said there is no compelling argument.. he says your post is wrong and that my post is BS.. >>
I swore to God that I wasnt' going to get involved in this for the 9th consecutive time, but, to quote the immortal David Coverdale, 'here I go again'....
It is incorrect to say that once a buyer has paid they've 'done their part'. No, they haven't. You leave feedback once you are satisfied with the transaction, and just because a buyer pays doesn't mean that I, as a seller, am happy with the way our transaction was conducted.
Examples:
1)If a buyer pays for an auction that ended on 8/19 sometime during the afternoon of 9/14, then procedes to email me 14 times a day starting 9/15 asking where his $3.22 card is, then I am not a satisfied seller.
2)If a buyer pays, and then begins pestering me for a partial refund because 'the same card just sold for less on Ebay, and I bid on yours instead', then I am not a satisfied seller.
3)If a buyer pays, then tells me he wants a refund on a $4 common because 'the description said the card was NM, and this card is EX-MT. No offense, because I know you've got great feedback, but I really feel like I got taken for a ride on this deal', then I am not a satisfied seller.
I could go on and on. But the bottom line is that just because a buyer paid doesn't mean the seller felt like the transaction went well, and a seller should have recourse to let the Ebay community know his feelings about the buyer even if the buyer paid for the lot. If you go to Wal Mart and pee on the greeter after having paid for your package of ball point pens they aren't going to ask you to come back-- even though you've 'paid for your item'. This is obviously an extreme example, but the point is there's more to a market transaction then simply exchanging money.
1. They just dont leave any feedback.
2. Some say its their policy to wait for you to leave feedback, so they know you got the item (many will state this in their listing or post auction end email).
3. Others I feel dont want to leave + feedback, and then have you leave neg feedback if item doesnt arrive.
This thing about sellers having this holier than though felling drives me nuts. Currently I am trying to reclaim money or the item from 5 different sellers on Ebay. Many have never responded to my emails. So they have been sent to PayPal for claims. One other has emailed and said he will send a MO refund. The last has supposedly sent the item twice since early Sept but it has never arrived at my PO box. Hard to think someone with the PO has taken 2 2006 Topps Football Hobby masters sets, but has passed on a Favre Gold Auto from last years Reflections set. This last time he is sending with confirmation. I dont know why sellers dont always send with this. Its not that much more.
Sorry had to rant and rave.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
<< <i>Currently I am trying to reclaim money or the item from 5 different sellers on Ebay. Many have never responded to my emails. So they have been sent to PayPal for claims. >>
holy crap, 5 paypal claims against 5 different sellers? dude you need to be more discretionary about who you buy from..
It is optional, the system is severly flawed, you cannot be held hostage over something that is optional.
Last time I checked I was not buying or selling feedback on Ebay. I could care less if I get it, I care equally about not getting it.
Specializing in Certified Autograph Cards, Rookies, Rare Inserts and other quality modern cards! Over 8000 Cards in stock now! Come visit our physical store located at 1210 Main St. Belmar ,NJ
<< <i>Bigger question is why worry so much over something as stupid as feedback?? >>
Unfortunately, it's not so stupid. Try and sell something with little, or poor feedback, and you'll see how important it is.
Seller received payment in: X days
Buyer received item in: Y days
And by looking at the user's feedback page, it gives the average for both (if you buy and sell)
My sometimes contriversal opinion has always been put out there for all to "flame"......................I do take offense to being compared to, or having assumptions made that I may be any of the anonymous trolls that sometimes pass through here......I am a little too old for that kind of shnit.......................................other then that...... Flame away.......
....I am sorry some of you seem to have such "bad" luck on ebay.!!
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
Explain why the 7th largest seller on Ebay has a FB percentage of around 89%??
Just seems to me too many people worry more about getting feedback than getting the items they paid for.
As primarily a seller, I'm not going to leave some clown(or ignoramous) positive feedback, and then have to deal with an attempted chargeback scam a month later. As was stated earlier in this thread, if you as a seller want to leave yourself open to it, then fine, your choice.
Feedback for a buyer is basically meaningless as well too. Whoever looks at the buyers feedback when selling? Heck, you don't even know who the buyer is until the last second, as Panandrews said.
There definitely are a few idiot buyers out there...but frankly percentage wise on ebay there are more sellers who treat their buyers like idiots. Any seller who wants to treat their buyers like idiots...sell overgraded cards, not respond to e-mails, not package items securely, and ship slowly, then you're going to get what you deserve - negative customer feedback.
Mark
1992-93 Topps Basketball PSA 9 or 10
1976 Topps Baseball PSA 9 or 10
1981 Topps Los Angeles Dodgers PSA 9 or 10
1982 Topps Los Angeles Dodgers PSA 9 or 10
1986 Topps Los Angeles Dodgers PSA 9 or 10
1975 Topps Wacky Packages Series 15 PSA 9 or 10
One bad apple always spoils the bunch. It has gotten alot easier for buyers to scam sellers than the other way around with Paypals terms and such being biased toward the sellers. Many times all a buyer has to say is that the item was not as described and Paypal will give them their money back.
In my case the buyer said that and shipped back an empty envelope with DC on it. He could prove delivery of the "return" to paypal so they gave him his money back and he got to keep the item.
<< <i>There definitely are a few idiot buyers out there...but frankly percentage wise on ebay there are more sellers who treat their buyers like idiots. >>
source?
I think I saw it in either Leviticus or Numbers
Bowman Baseball -1948-1955
Fleer Baseball-1923, 1959-2007
Al
What's so hard to understand about that?
If you are so concerned about who's bidding on your items that you're going to worry about 'psycho' bidders, then you need to be more selective in who you let bid. A vast, overwhelming majority of bidders are good, honest people - playing the feedback game (seller only leaving feedback after the buyer) shows just how paranoid some people are.
<< <i>If you are so concerned about who's bidding on your items that you're going to worry about 'psycho' bidders, then you need to be more selective in who you let bid. >>
so obviously axtell knows nothing about selling on ebay..
please explain axtell, how the hell can you "select" who can bid on an auction on ebay?..
what is the purpose of wanting a seller to leave feedback first? is it because the buyer is worried about "psycho" sellers? if so, then you need to be more selective on you who buy from.
<< <i>
<< <i>Currently I am trying to reclaim money or the item from 5 different sellers on Ebay. Many have never responded to my emails. So they have been sent to PayPal for claims. >>
holy crap, 5 paypal claims against 5 different sellers? dude you need to be more discretionary about who you buy from.. >>
With well over 1500 transactions on Ebay for over around 8 years this is the worst that I have seen. Just so you know, one of the claims is from a seller that shipped most but not all of the items that I won. He still has not responded to my emails or to the PayPal claim. Another keeps saying he has sent and resent item. Both of these people have plently of feedback, with few or none negs. Please enlighten me as to how I can better screen sellers.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
<< <i>I wish the feedback system was set up so one could see the duration of the transaction:
Seller received payment in: X days
Buyer received item in: Y days
And by looking at the user's feedback page, it gives the average for both (if you buy and sell) >>
I would love if this worked that way. I hate having to email sellers 20+ days after the auction as to where my item is. When I have paid within hours or days of auction close. I give sellers ample time to mail item. Sometimes too much. But its fair as everyone gets busy. Sometimes it takes me a week to pay (rarely though). But how could a seller be upset with a simple email. "Its been a few weeks since I paid. I am still waiting for this item. Please advise."
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
<< <i>Please enlighten me as to how I can better screen sellers. >>
much easier than sellers can screen buyers.. and 5 paypal claims going at once is probably unprecedented..
So a buyer does not have the responsibility of letting a seller know if there is a problem?? I know it is the sellers duty to fix this, but if the buyer does not tell them thn how can they fix it.
Even Ebay says Feedback is to be left on the WHOLE transaction.
Does a buyer who uses a stolen credit card and ends up getting the item for free while the seller gets the shaft deserve a positive feedback.
Again what is th point of whining about this over and over when <b>FEEDBACK IS OPTIONAL..</b>
There is no right or wrong way to leave feedback.
If you are on Ebay to buy and sell feedback you got serious problems.
<< <i>
<< <i>If you are so concerned about who's bidding on your items that you're going to worry about 'psycho' bidders, then you need to be more selective in who you let bid. >>
so obviously axtell knows nothing about selling on ebay..
please explain axtell, how the hell can you "select" who can bid on an auction on ebay?..
what is the purpose of wanting a seller to leave feedback first? is it because the buyer is worried about "psycho" sellers? if so, then you need to be more selective on you who buy from. >>
There most be a way. A Ebayer blocked me because I bid against him on other Favre's. So he wont let me bid on the ones he sells. Talk about stupid.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
<< <i>
<< <i>If you are so concerned about who's bidding on your items that you're going to worry about 'psycho' bidders, then you need to be more selective in who you let bid. >>
so obviously axtell knows nothing about selling on ebay..
please explain axtell, how the hell can you "select" who can bid on an auction on ebay?.. >>
If you see a person bidding on your auction who you don't like, simply remove his bid.
<< <i>what is the purpose of wanting a seller to leave feedback first? is it because the buyer is worried about "psycho" sellers? if so, then you need to be more selective on you who buy from. >>
Because once payment has been made, the buyer has fulfilled his end of the deal. Why are you so concerned with 'psycho' bidders?
<< <i>
<< <i>Please enlighten me as to how I can better screen sellers. >>
much easier than sellers can screen buyers.. and 5 paypal claims going at once is probably unprecedented.. >>
I must edit what I said. I checked PayPal. There are two claims out right now. One seller has not sent two items that were suppose to be shipped with other items. Another is a single seller. So two claims for three items. One seller on another item has said he will send a MO. The last seller said he will ship another item again (third time according to him), so I am giving him more time. So by math, 4 sellers for 5 items.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
And you do this with snipers how?? Most bidding happens in the last few minutes of the auction and when you have many items going off at the same time you cannot possibly screen them all.
Just because you have a bad experience with a buyer does not mean I will. The same works with sellers. I got one regular buyer who buys 400 to 600 dollars a month from me. Many sellers refues to sell to him because he does not want his items shipped in a bubble mailer, I ship them to him in a box.
<< <i>As a buyer, your only responsibility is to pay the proper amount in a timely manner. If that's done, the seller should leave feedback immediately
So a buyer does not have the responsibility of letting a seller know if there is a problem?? >>
No, of course they have a responsibility. But for feedback on the buyer, once they've paid, they should be feedbacked. End of story.
<< <i> I know it is the sellers duty to fix this, but if the buyer does not tell them thn how can they fix it. >>
When did I ever say the buyer shouldn't let the seller know of a problem?
<< <i>Even Ebay says Feedback is to be left on the WHOLE transaction. >>
Yes. Buyer gets feedback when they pay, seller gets feedback when buyer gets merchandise.
<< <i>Does a buyer who uses a stolen credit card and ends up getting the item for free while the seller gets the shaft deserve a positive feedback. >>
And just how often is THAT happening? 1 out of 1000? 1 out of 10,000?
<< <i>Again what is th point of whining about this over and over when <b>FEEDBACK IS OPTIONAL..</b> >>
You sure spent a lot of time writing this post...and in case you didnt know, feedback is huge on ebay.
<< <i>There is no right or wrong way to leave feedback.
If you are on Ebay to buy and sell feedback you got serious problems. >>
Where does this point come from? Who's buying and selling feedback?
How has the buyer fullfilled his full end of the deal??
What you are saying is he has no right to tell the seller his item has not arrived. He has done all he is required to do, by paying afterall. Part of the transaction is properly communicating with the seller if there are any problems.
If he gets the item files a SNAD with Paypal and sends back an empty envelope with DC on it. Payapl gives him his money back and he keeps the item does he deserve a positive because he paid fast. LIKE HELL HE DOES.
Feedback is OPTIONAL.... how hard it that to understand??
<< <i>
<< <i>There definitely are a few idiot buyers out there...but frankly percentage wise on ebay there are more sellers who treat their buyers like idiots. >>
source? >>
The source is a good guestimate on my part based on a number of years of following and buying/selling primarily baseball cards on ebay. But come on now...some people here are missing the overall point. So what if there is say one "psycho" out of 100 buyers, and you do everything right and still receive a neg from the psycho. I doubt if there is much if any difference in obtained bid value from having a 99% feedback versus 100% feedback. When's the last time anyone didn't bid on an item where the seller looked legitimate, but had only 99% feedback, and you decided not to bid or not bid as much because the feedback wasn't 100%.
My opinion is there aren't as many psycho buyers on ebay as has been implied here, percentage wise. And the sellers overall, even with baseball cards, are the major problem when there is a problem, not the buyers. As I stated, when a seller does everything the right way, then you don't turn a good buyer into a psycho for your particular auctions. A seller does things wrong as I stated, then you're going to create a lot of so-called psychos - but it would be the seller's fault for not properly attending to business.
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Sounds like you are you sure are worried so much about it..
Me I could care less if I ever get another feedback for a seller it becomes pointless to them.
If feedback is so important why does the 7th ranked Ebay seller have a feedback rating of 89%?? Why is it people with 84% FB can reguraly scam others for 1000s of dollars.
As far as the fraudlent buyers go. It is far easier for buyers to scam sellers with Paypal than the other way around and that has been proven over and over. You obviously do not sell on Ebay or you would know this, once you get bit you will look at it differently
<< <i>Because once payment has been made, the buyer has fulfilled his end of the deal. Why are you so concerned with 'psycho' bidders
How has the buyer fullfilled his full end of the deal??
What you are saying is he has no right to tell the seller his item has not arrived. He has done all he is required to do, by paying afterall. Part of the transaction is properly communicating with the seller if there are any problems.
If he gets the item files a SNAD with Paypal and sends back an empty envelope with DC on it. Payapl gives him his money back and he keeps the item does he deserve a positive because he paid fast. LIKE HELL HE DOES.
Feedback is OPTIONAL.... how hard it that to understand?? >>
Agreed. I don't know why this is such a sticking point with so many people. Just because you paid doesn't mean you've completed your end of the transaction to the seller's satisfaction.
There is a powerseller in the records category who buys from sellers who do not sell in the record category often. He then lists the item for a higher price than he just bought it for. When the item does not sell he files a SNAD with Paypal and negs only the sellers who have already left feedback for him. He does this because he cannot get a deserved neg back. Plain and simple.