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And the BEST customer service award goes to............ Brandon- Anaconda RC.

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  • partagaspartagas Posts: 2,056 ✭✭✭
    ABC, stop sidetracking the sidetracked thread. image
    If I say something in the woods, and my wife isn't around. Am I still wrong?
  • FletcherFletcher Posts: 3,294


    << <i>Even if the information provided is accurate, there is no proof that Brandon didn't trust you or that he intentionally lied to you, as opposed to unintentionally misinforming you. If you had presented your side without such presumptions, you might have avoided getting a reply like this one. image >>



    I don't want to nit pick every point or argue the facts, but this post is insulting ... I just do not think that you realize it.
  • poorguypoorguy Posts: 4,317


    << <i>I will gladly accept the coin if you wish to return it. It is a nice coin and I know you will be happy with it.

    Thanks for the apology and I will accept your response to not following up with Melissa who told you the coin was shipped the previous wednesday (still your responsible). Not a lie just lazy. And as far as returning the coin for a full refund, well thats another story (remember your phone conversation the night I ordered the coin?) >>



    Yes, it was, and is my responsibility to uphold what was agreed to in our transaction over the phone. Melissa has done a stellar job regarding shipping for the last year and a half she has been with us. She put in her two weeks notice last Friday as she just got a middle school English teaching position in Garland. image Like I said, things can get very busy around here. No excuses, just facts and apologies. And I feel that you do deserve an apology regarding this.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • ziggy29ziggy29 Posts: 18,668 ✭✭✭


    << <i>Sorry, but Fletcher is right - for a change. If this were dealer Joe Schmo from Kokomo, you guys would be hammering him. >>

    Yes, but partially because we don't *know* Joe Schmo from Kokomo and thus can't vouch for his integrity.
  • FletcherFletcher Posts: 3,294
    One final thought ... after the classy display of good customer service by Anaconda, I would like to suggest that AgentJim change the Title of the thread to something less biting ... if he feels that it would be appropriate image
  • One final thought ...


    An optimist... image
    image
  • poorguypoorguy Posts: 4,317


    << <i> And as far as returning the coin for a full refund, well thats another story (remember your phone conversation the night I ordered the coin?) >>



    I do remember the conversation and would be happy to go into details if you wish to do so.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • RYKRYK Posts: 35,799 ✭✭✭✭✭
    Sorry, but Fletcher is right - for a change. If this were dealer Joe Schmo from Kokomo, you guys would be hammering him.

    I disagree. I would only hammer Joe if he failed to deliver and took Jim's money, clearly misrepresented the coin, or would not take a return when previously promised. Shipping snafus happen all the time. I just do not consider them to be a big deal.
  • ziggy29ziggy29 Posts: 18,668 ✭✭✭


    << <i>I disagree. I would only hammer Joe if he failed to deliver and took Jim's money, clearly misrepresented the coin, or would not take a return when previously promised. Shipping snafus happen all the time. I just do not consider them to be a big deal. >>

    True, unless they happen as often as Superior's screwups on their BINs on eBay. image
  • DHeathDHeath Posts: 8,472 ✭✭✭
    AgentJim007 and Anaconda used to be quite entertaining here on the boards. They have lots of history.

    link
    Developing theory is what we are meant to do as academic researchers
    and it sets us apart from practitioners and consultants. Gregor
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭
    As far as Anaconda Rare Coins is concerned, You WILL NOT find another dealer any better who will do anything and everything within their power to provide top notch customer service, outstanding coins, and beyond friendly interaction.
    We're all human (last I checked)image ...and believe it or not, humans make mistakes. Get over it asap, you'll feel a whole lot better.imageimage
    P.S. I hope you like the coin, it's probably pretty image as most of ARC coins are.
    image...There's always time for coin collecting. image
  • FinallyHereFinallyHere Posts: 821 ✭✭✭
    Okay, I'm sure I'll get flamed because I'm a dealer, but oh well. Right is right and wrong is wrong, no matter who you are, what you do, what you look like or how you smell.

    I don't understand why this has to be discussed in an open forum manner when it's between two individuals. This is NOT so catostrophic that it needed to be discussed here. As far as I'm concerned, you bring things to light in an open forum like this when fraud is involved and you truly need to either make everyone aware or are soliciting help because of something serious. This is clearly something that could have and should have been handled between the two individuals. And, yes you can say that you tried, but try harder.

    This is NOT coming to the defense of a dealer - no matter who it is. I really don't care who it is. This is just about what's proper and not proper....because this truly appears to be a matter of poor communication (and I'm not pointing fingers at either party), but is clearly not the result of someone out to get another or cause undue harm or create a problem for the sake of doing so.

    Just my opinion
    Mike Printz
    Harlan J. Berk, Ltd.
    https://hjbltd.com/#!/department/us-coins
  • braddickbraddick Posts: 24,754 ✭✭✭✭✭
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>Okay, I'm sure I'll get flamed because I'm a dealer, but oh well. Right is right and wrong is wrong, no matter who you are, what you do, what you look like or how you smell.

    I don't understand why this has to be discussed in an open forum manner when it's between two individuals. This is NOT so catostrophic that it needed to be discussed here. As far as I'm concerned, you bring things to light in an open forum like this when fraud is involved and you truly need to either make everyone aware or are soliciting help because of something serious. This is clearly something that could have and should have been handled between the two individuals. And, yes you can say that you tried, but try harder.

    This is NOT coming to the defense of a dealer - no matter who it is. I really don't care who it is. This is just about what's proper and not proper....because this truly appears to be a matter of poor communication (and I'm not pointing fingers at either party), but is clearly not the result of someone out to get another or cause undue harm or create a problem for the sake of doing so.

    Just my opinion >>



    image ...I think it's just a situation where a collector needed to vent. Next time, vent to the dealer only, no need to create a 'scandal' of sorts. This seems like such a simple accidental mistake from one of the most friendly dealers in the hobby. Guess what shimage happens!image
    image...There's always time for coin collecting. image
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>Sorry, but Fletcher is right - for a change. If this were dealer Joe Schmo from Kokomo, you guys would be hammering him.

    I disagree. I would only hammer Joe if he failed to deliver and took Jim's money, clearly misrepresented the coin, or would not take a return when previously promised. Shipping snafus happen all the time. I just do not consider them to be a big deal. >>



    I disagree with your disagreement. image Okay, change that to "some" of you guys.

    Russ, NCNE
  • UncleJoeUncleJoe Posts: 2,551 ✭✭✭
    I would only hammer Joe if he failed to deliver

    Leave me out of this!!!

    As others have already pointed out, there's a big difference between someone knowingly trying to commit fraud or some other misdeed and someone who for whatever reason and without malice aforethought takes a misstep. One you go after, the other you allow an opportunity to resolve the situation.

    Joe.
  • The difference of course is that Anaconda IS NOT Joe Schmoe from Kokomo. Brandon has already responded, but had I got here before he had, I would have said that I too have purchased from him with no problems (in fact it was a pleasure) and hang on, I am sure he will get to sorting it out ASAP.......

  • poorguypoorguy Posts: 4,317


    << <i>The difference of course is that Anaconda IS NOT Joe Schmoe from Kokomo. Brandon has already responded, but had I got here before he had, I would have said that I too have purchased from him with no problems (in fact it was a pleasure) and hang on, I am sure he will get to sorting it out ASAP....... >>



    I'm actually not quite sure what else I could do to resolve this. I've already given him excellent deals on two nice coins, pulled one of those out of a 50k deal that someone flew 2000 miles to consider, humbly admitted my shipping miscommunication (it actually went out on our normal schedule of 10 business days from depositing the check), and offered up my apology.

    It does seem that he and Adrian had a couple of go-at-its way back when and I would like to think that these recent events aren't related some twisted way. I'm just not sure why someone would react so harshly to something like this.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • I didn't read the old threads. I know what fun Anaconda and I had, this has nothing to do with it. I've introduced myself to Adrain at a show and bygones where bygones (Actually I was getting into those old "debates" just for fun). I didn't like the way this deal went (Brandon wanted to buy this coin back from me for that other guy and I didn't want to sell it, I just bought it). So was I being punished?, who knows. It's my choice to vent in public, it's your choice to read or not.
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭
    <<It's my choice to vent in public, it's your choice to read or not. >>

    True.
    image...There's always time for coin collecting. image
  • relayerrelayer Posts: 10,570

    I think we should wait for a ruling from stman on this before continuing... image
    image
    My posts viewed image times
    since 8/1/6
  • poorguypoorguy Posts: 4,317


    << <i>I didn't read the old threads. I know what fun Anaconda and I had, this has nothing to do with it. I've introduced myself to Adrain at a show and bygones where bygones (Actually I was getting into those old "debates" just for fun). I didn't like the way this deal went (Brandon wanted to buy this coin back from me for that other guy and I didn't want to sell it, I just bought it). So was I being punished?, who knows. It's my choice to vent in public, it's your choice to read or not. >>



    I think everybody here knows that I would never "punish" someone using shipping practices. You seem to be the only one that has had a problem with me and was very quick to profess it openly. I sincerely apologized for the miscommunication between myself and Melissa, but by leaving the title the way it is, you obviously didn't accept it.



    << <i>I didn't like the way this deal went (Brandon wanted to buy this coin back from me for that other guy and I didn't want to sell it, I just bought it) >>



    About the conversation we had when you ordered it. I remember it very well. It was quite awkward. I had a client that flew 2000 miles to view a large sampling of coins he had interest in and that coin was one of them. I do believe I could have simply ignored your PM and sold the coin to him but you had PM'ed me before he had agreed to purchase it. Since it was "technically" your coin in my mind, I told my client to offer you a profit on it if he really had to have it. He agreed. I then made a phonecall to you and offered you a profit on the coin and asked what would it take. With my client right next to me you said $200. My client then offered $150. You declined and he then immediately agreed to pay you the $200 profit on which you then declined stating "You should have accepted it the first time."

    Does this sound like bad customer service to you? How many out there would have just told you "Someone bought it before I could check my PM's." Not only that, but I offered you an INSTANT profit of $200. Yeah, bad customer service.

    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • sorry poorguy but I called you on the phone that day and you confirmed the coin was mine at that time, ignore that. I won't edit my post, let it fade into infamy.
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭
    image

    I'd like to see an image of this ever-so-popular coin. It would sort of put a 'face' to the 'name', so to speak.image
    image...There's always time for coin collecting. image
  • Everybody shut your coin weenie holes. Coin Weenie thread is coming back to the front page if I can find it.



    Jerry
  • you never offered the $200 I took the deal off the table before you had the chance
  • poorguypoorguy Posts: 4,317


    << <i>sorry poorguy but I called you on the phone that day and you confirmed the coin was mine at that time, ignore that. I won't edit my post, let it fade into infamy. >>



    I PM'ed you with a request that you give me a call because a client was in the office and interested in it and I figured you would appreciate a quick profit.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • MANOFCOINS, Washington registry set? Come back when you collect real coins. I am respoding to Brandons memory errors. I am more than willing to let this fade away.
  • poorguypoorguy Posts: 4,317


    << <i>image

    I'd like to see an image of this ever-so-popular coin. It would sort of put a 'face' to the 'name', so to speak.image >>



    If he wants to post a pic, he is welcome.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>MANOFCOINS, Washington registry set? Come back when you collect real coins >>



    Last I checked, Washington 25c's were legal tender.image
    Seriously though gentlemen, image
    image...There's always time for coin collecting. image
  • I PM'ed you with a request that you give me a call because a client was in the office and interested in it and I figured you would appreciate a quick profit

    That is not an answer to you telling everyone here all you had to do was ignore a pm, there was more to it than that. You offered me $100 to start after telling me you couldn't take my credit card because you were "only" making $250.
  • It's my choice to vent in public, it's your choice to read or not.


    GOOD 4 U ! tHIS IS A FREE COUNTRY

    Everybody is entitled to shananagin`s once in a while , if you get the coin in hand -a coin that was

    in such demand , then thats what really count`s ; YOU got the coin !!!!!!It's my choice to vent in public, it's your choice to read or not.
  • mgoodm3mgoodm3 Posts: 17,497 ✭✭✭
    I'm thinking anaconda was right 4 years ago.
    coinimaging.com/my photography articles Check out the new macro lens testing section
  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>

    << <i>image

    I'd like to see an image of this ever-so-popular coin. It would sort of put a 'face' to the 'name', so to speak.image >>



    If he wants to post a pic, he is welcome. >>



    agentjim007, would you mind posting an image of your new coin which created this thread, or a link to the ARC page if it was on their website?
    I'd like to see it, perhaps others would as well.image
    image...There's always time for coin collecting. image
  • poorguypoorguy Posts: 4,317


    << <i>I PM'ed you with a request that you give me a call because a client was in the office and interested in it and I figured you would appreciate a quick profit

    That is not an answer to you telling everyone here all you had to do was ignore a pm, there was more to it than that. You offered me $100 to start after telling me you couldn't take my credit card because you were "only" making $250. >>



    I paid $1150 for the coin. Nothing to hide there. Since you paid $1350 for it, ($200, not $250) I thought my markup was very reasonable and no, I don't like to take credit cards. Name a dealer that does.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • poorguypoorguy Posts: 4,317
    I'm leaving work now and traffic looks bad. Jim, I'm sorry you are unhappy with the transaction. Hopefully, I will live up to your standards in the future.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • TarmacTarmac Posts: 394
    By disclosing in a public forum, details of communications which each of you had a reasonable expectation would remain private, I think both of you guys are making yourselves look bad
    image

  • dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>I have not had this much fun in days. I listen to people with life and death problems all day long and then come here and read

    about REAL problems my God what a relief. image >>



    image
    image...There's always time for coin collecting. image
  • Brandon decided to get into the details, I would have preferred not to. He needs some of that Focus Factor I see on TV. His memory ain't what it use to be. Good Night.
  • CladiatorCladiator Posts: 18,230 ✭✭✭✭✭
    S
    O
    A
    P

    O
    P
    E
    R
    A







  • JRoccoJRocco Posts: 14,277 ✭✭✭✭✭
    See- I have not made 1 comment against anyone or anything in this entire thread-----
    The therapy is workingimage
    Some coins are just plain "Interesting"
  • DD Posts: 1,997 ✭✭✭
    Anyone know agentjim007's Ebay account?

    Thanks

    -Daniel
    "It is the mark of an educated mind to be able to entertain a thought without accepting it."

    -Aristotle

    Dum loquimur fugerit invida aetas. Carpe diem quam minimum credula postero.

    -Horace
  • uofa1285uofa1285 Posts: 2,252 ✭✭
    I have had many transactions with Adrain and Brandon over the years with no problems or delays.

    But, as happens to us all at one time or another, a year or so ago, Brandon accidentally forgot to send me some small $$ coins on approval. I calmly reminded him with a PM a couple weeks later and he went out of his way to send me the coins super fast AND he let me price them at what I thought was fair.

    You just can't beat that.

    Doug
    Visit my eBay Store to see my (mostly) overpriced Rainbow Toned PCGS/NGC coins! IshopCoinShows4You
  • pontiacinfpontiacinf Posts: 8,915 ✭✭


    << <i>

    << <i>I didn't read the old threads. I know what fun Anaconda and I had, this has nothing to do with it. I've introduced myself to Adrain at a show and bygones where bygones (Actually I was getting into those old "debates" just for fun). I didn't like the way this deal went (Brandon wanted to buy this coin back from me for that other guy and I didn't want to sell it, I just bought it). So was I being punished?, who knows. It's my choice to vent in public, it's your choice to read or not. >>



    I think everybody here knows that I would never "punish" someone using shipping practices. You seem to be the only one that has had a problem with me and was very quick to profess it openly. I sincerely apologized for the miscommunication between myself and Melissa, but by leaving the title the way it is, you obviously didn't accept it.



    << <i>I didn't like the way this deal went (Brandon wanted to buy this coin back from me for that other guy and I didn't want to sell it, I just bought it) >>



    About the conversation we had when you ordered it. I remember it very well. It was quite awkward. I had a client that flew 2000 miles to view a large sampling of coins he had interest in and that coin was one of them. I do believe I could have simply ignored your PM and sold the coin to him but you had PM'ed me before he had agreed to purchase it. Since it was "technically" your coin in my mind, I told my client to offer you a profit on it if he really had to have it. He agreed. I then made a phonecall to you and offered you a profit on the coin and asked what would it take. With my client right next to me you said $200. My client then offered $150. You declined and he then immediately agreed to pay you the $200 profit on which you then declined stating "You should have accepted it the first time."

    Does this sound like bad customer service to you? How many out there would have just told you "Someone bought it before I could check my PM's." Not only that, but I offered you an INSTANT profit of $200. Yeah, bad customer service. >>



    sometimes you just cannot please everyone.

    your o.k. in my book image
    image

    Go BIG or GO HOME. ©Bill
  • Joe send his friggin' thanks for all the bad Press...

    image

    If I only had a dollar for every VAM I have...err...nevermind...I do!! image

    My "Fun With 21D" Die State Collection - QX5 Pics Attached
    -----
    Proud Owner of
    2 –DAMMIT BOY!!! ® Awards
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,555 ✭✭✭✭✭
    like my dad (1921-1999) always said:

    "it ain't no skin off my nose"

    but for this, I'll add:
    .....if somebody's gotta beef with somebody else, then it's likely ain't nobody gonna get away without gettin' porked.



    ~coins just keeping going 'round~
  • poorguypoorguy Posts: 4,317


    << <i>Brandon decided to get into the details, I would have preferred not to. He needs some of that Focus Factor I see on TV. His memory ain't what it use to be. Good Night. >>



    Actually, when you falsely stated what my margin was on the coin was when I decided to unveil the entire transaction. I went out of my way for you. I even tried to offer you a quick profit on the coin. I do honest business and it hits hard when someone comes onto a public forum visited by those I consider my friends and drags your name through the mud for a simple shipping mis-communication. I humbly offered you my apology and you apparently wanted more than that. This business is not about making a dollar, it's about making relationships with people I want to continue doing business with and become friends with along the way.
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>This business is not about making a dollar >>



    Blasphemy!

    Russ, NCNE
  • sorry bear but i gotta -

    If it ain`t about making money - how about you lowering your prices down from the stratosphere

    so you can make a lot more friendsimage
  • poorguypoorguy Posts: 4,317


    << <i>sorry bear but i gotta -

    If it ain`t about making money - how about you lowering your prices down from the stratosphere

    so you can make a lot more friendsimage >>



    Go check out some of our coins, you'll find that they are quite reasonable. True we have some towering monsters for which there is no set pricing guide, but we have plenty of coins that are very reasonable indeed. I believe we have a very wide selection of coins that most any collector could appreciate. Adrian and I spend the bulk of our time at shows looking through thousands of coins and come back with maybe 50-100 each show. We come back with literally the nicest coins at reasonable prices out of those thousands we spend multiple hours searching through.

    True, we could give them all away and have a boatload of new friends but what happens when they want more coins and we're bankrupt? I bet they wouldn't be your friends very long if no more candy was given away. A long steady business relationship is built upon trust and providing a product where both parties are amiable to the price agreed upon. Oh, and quick shipping as well. image
    Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com

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