And the BEST customer service award goes to............ Brandon- Anaconda RC.
agentjim007
Posts: 6,256 ✭
Called Brandon 06/30/2006. Said I wanted to buy this coin and I would send postal m.o. like I did a couple weeks earlier. I don't like waiting two weeks for check to clear. I was told to send the check because we had done previous business he wouldn't make me wait. The check cleared my bank 07/07/06 so I figured that coin should be on it's way since I wasn't going to have to wait for check to clear. I called Brandon 07/14/2006 I asked for the shipping status on my coin, he said he didn't get the check. I told him it already cleared my bank. 7/17/06 I send a pm with copies of the check showing it was deposited in Anaconda account 07/05/06. I get a pm back, he checked with the woman who deposits and ships and the coin was shipped the previous wednesday 07/12/06. I pm on 07/20/06 asking for the postal number. I get the postal number and the coin was mailed 07/19/06 TWO WEEKS after they deposited check. If he doesn't trust me fine I don't care, let me send the postal m.o. I don't like being lied to to buy him the 14 days for the check to clear. Still no coin today.
THERE, THAT SHOULD MAKE ALL YOU AZZ KISSERS HAPPY.
THERE, THAT SHOULD MAKE ALL YOU AZZ KISSERS HAPPY.
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Edited to add: Hopefully it's not the LATTER if you already have it committed for resale. Then, the lost profit might be a real issue.
Didn't wanna get me no trade
Never want to be like papa
Working for the boss every night and day
--"Happy", by the Rolling Stones (1972)
<< <i>Called Brandon 06/30/2006. Said I wanted to buy this coin and I would send postal m.o. like I did a couple weeks earlier. I don't like waiting two weeks for check to clear. I was told to send the check because we had done previous business he wouldn't make me wait. The check cleared my bank 07/07/06 so I figured that coin should be on it's way since I wasn't going to have to wait for check to clear. I called Brandon 07/14/2006 I asked for the shipping status on my coin, he said he didn't get the check. I told him it already cleared my bank. 7/17/06 I send a pm with copies of the check showing it was deposited in Anaconda account 07/05/06. I get a pm back, he checked with the woman who deposits and ships and the coin was shipped the previous wednesday 07/12/06. I pm on 07/20/06 asking for the postal number. I get the postal number and the coin was mailed 07/19/06 TWO WEEKS after they deposited check. If he doesn't trust me fine I don't care, let me send the postal m.o. I don't like being lied to to buy him the 14 days for the check to clear. Still no coin today. >>
I know the Baltimore show was going on during some of this time period and it was a busy, tiring show.
Sounds like a single incident out of hundreds for this firm?
peacockcoins
I called Brandon on 06/30/2006. He said that if I wanted to buy this coin that I would have to send a postal m.o. like I did a couple weeks earlier, because I don't like waiting two weeks for check to clear. I was told to send the check because, since we had done previous business, he wouldn't make me wait. The check cleared my bank 07/07/06, so I figured that coin should be on it's way since I wasn't going to have to wait for check to clear. I called Brandon 07/14/2006 and asked for the shipping status on my coin, but he said that he didn't get the check. I told him it already cleared my bank. 7/17/06 and I send a pm with copies of the check showing it was deposited in Anaconda account 07/05/06. I got a pm back; he checked with the woman who deposits and ships and stated that the coin was shipped the previous wednesday on 07/12/06. I pm on 07/20/06, asking for the postal number. I get the postal number and the coin was mailed 07/19/06, a full TWO WEEKS after they deposited check. If he doesn't trust me, fine, I don't care, let me send the postal m.o. I don't like being lied to to by him during the 14 days for the check to clear. Still no coin today.
I get a pm back, he checked with the woman who deposits and ships and the coin was shipped the previous wednesday 07/12/06.
- Marcus Tullius Cicero, 106-43 BC
"Quick ... circle the wagons!"
This is an private issue, and would have been best taken up with him personally.
I understand you are frustrated but why bother tarnishing his name? It isn't like he is going to rip you off, this is your second transaction afterall. You will still get what you paid for in the end. Unfortunately it just took longer.
But don't blow it up on this forum. No one wins.
<< <i>Whatever went wrong it's poor customer service. >>
What you don't understand is that to the "Circle of Trust", that means that it is poor service on the customers end
That's my hope for you.
peacockcoins
Hey, flame me all you want but get the name right.
Or are certain parties immune to negative criticism? That's what it seems to be, reading between the lines of the responses...
1/2 Cents
U.S. Revenue Stamps
<< <i>agentjim07 Hey, flame me all you want but get the name right. >>
Sorry for the mis-step in your name but my post was truthful and sincere and not sarcastic in nature at all (no flaming here).
peacockcoins
Sorry, but you don't know jack about the COT. The COT has nothing to do with dealers and customer service. What it has to do with is trust between like-minded collectors and non-professionals. For example, if Longacre or mgoodm3 or FatMan asked me to send them a coin on approval or just to look at, I would send it without thinking twice about it, despite the fact that I have never met in person two of the three. That's the Circle of Trust in a nutshell.
RYK
<< <i>Uhh... silly question #8,422: If someone has a bad experience with a dealer, why shouldn't they post it here? IMO, it's a public service.
Or are certain parties immune to negative criticism? That's what it seems to be, reading between the lines of the responses... >>
Yes, certain parties may not be criticized on this board. Do so at your own peril
<< <i>Have done buisness with Brandon and never a problem . Not every transaction goes as smoothly as one would like . Chit Happens !! Whats that old saying , " Patience is a virtue ".
This is also the time period that Brandon was redesigning the website and ordering software - I probably "Pretend" bought that coin 2-3 times during that weekend's experiment.
It sounds like there was a series of unfortunate events that went on here, hope everybody can come to an amicable resolution.
"You Suck Award" - February, 2015
Discoverer of 1919 Mercury Dime DDO - FS-101
<< <i>Fletch,
Sorry, but you don't know jack about the COT. The COT has nothing to do with dealers and customer service. What it has to do with is trust between like-minded collectors and non-professionals. For example, if Longacre or mgoodm3 or FatMan asked me to send them a coin on approval or just to look at, I would send it without thinking twice about it, despite the fact that I have never met in person two of the three. That's the Circle of Trust in a nutshell.
RYK >>
I guess that I am in the circle then because the dealers that I buy from send me $10k coins on approval all of the time.
I just find it funny how EVERY TIME anyone posts any negative FACTS about any one of the "Circle" members, the FACTS are immediately spun to make it look like it was the non-member's fault. EVERY TIME ... I guess that it is just a coincidence
Guys, this was two weeks before Baltimore or the web site experiment. The only reason it became an issue is because he didn't get the coin out when promised
<< <i>100 >>
Bruce Scher
Everyone makes mistakes from time to time. I think the COT is defending and saying, he is good guy. This is an isolated event. You should maybe cut him some slack.
Or at least thats how I have taken it.
<< <i>Fletcher, I haven't seen one post that said Brandon did nothing wrong.
Everyone makes mistakes from time to time. I think the COT is defending and saying, he is good guy. This is an isolated event. You should maybe cut him some slack.
Or at least thats how I have taken it. >>
I AM NOT CONDEMNING BRANDON AT ALL. I know nothing about the facts of this case and have only had positive interactions with Anaconda. I am commenting solely on the circling of the wagons on this board and nothing else. However, if the facts of this transaction are as stated, I would consider that pretty bad customer service. But, nothing a quick apology wouldn't clear up.
Well, that's very admirable, and I hope to someday achieve your elevated status in the numismatic food chain
You are confusing the "respected forum dealers" with the COT. Totally different.
Save the credit you build for a discount on a future purchase.
<< <i>
<< <i>Fletcher, I haven't seen one post that said Brandon did nothing wrong.
Everyone makes mistakes from time to time. I think the COT is defending and saying, he is good guy. This is an isolated event. You should maybe cut him some slack.
Or at least thats how I have taken it. >>
I AM NOT CONDEMNING BRANDON AT ALL. I know nothing about the facts of this case and have only had positive interactions with Anaconda. I am commenting solely on the circling of the wagons on this board and nothing else. >>
I disagree with you about most things, but I was struck by what you noticed also. Nothing to do with Brandon, who is perhaps my favorite dealer on this board, and I've never experienced anything but fast, professional service, so I'm not speaking to the author's contention. But your observations about the response are dead on, and I just knew the Forum Mommy would be right there.
Apropos of the coin posse/aka caca: "The longer he spoke of his honor, the tighter I held to my purse."
Sounds like an honest mistake to me.
Hell, I don't need to exercise.....I get enough just pushing my luck.
<< <i>When I asked Melissa when the 20c piece shipped out >>
Modern Crap! I thought we were talking about a real coin here?
HA,...JOKE PEOPLE..JOKE..LAUGH A LITTLE WILL YA?
Thanks for the apology and I will accept your response to not following up with Melissa who told you the coin was shipped the previous wednesday (still your responsible). Not a lie just lazy. And as far as returning the coin for a full refund, well thats another story (remember your phone conversation the night I ordered the coin?)
Russ, NCNE
<< <i>If this were dealer Joe Schmo from Kokomo >>
I heard he has good prices on First Strike Gold Buffs.
In fact, I think I'll look through their current inventory. Great website...
Dave
Russ, NCNE