PCGS Green Is Better Than PCGS Blue! Right?
matteproof
Posts: 722
I submitted some coins to PCGS for upgrade. One coin was in an old "green" pcgs holder. On this coin, I requested an upgrade to the next grade. The coin came back in the SAME grade in a new "blue" pcgs holder. In other words, they cracked the coin out of the green holder and reholdered it in the blue holder at the same grade. However, without the upgrade, I feel the coin was better off in the older "green" holder. Is it PCGS policy to reslab an old green holder at the SAME grade? Or, did someone make an error at PCGS. Thanks! 
matteproof
matteproof Remember Lots Wife
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Comments
Cameron Kiefer
<< <i>When you send in a coin for regrade at PCGS, it is always broken out of the old holder. It then goes through the grading room as a raw coin and is put into a new holder when finished. There is no such this as telling them "reholder only if at a higher grade". >>
What would happen, once cracked out, if the Graders determined the coin was overgraded and wanted to then place it in a lower grade holder contrary to any request you made?
peacockcoins
<< <i>I don't think it matters in any color slab. I think you will find overgraded coins as well as underdraded coins in each color. Buy the coin-not the slab.
>>
True you should by the Coin not the slab, but most times a green holder will go for more (especially on E-bay) so the slab does matter.
<< <i>Someone made a mistake. If it was in for a possible upgrade and didn't make it, It shouldn't been reholdered. Should still be in same green holder >>
Jonsey, I believe that is incorrect and that the policy was stated correctly by DennisH:
<< <i>When you send in a coin for regrade at PCGS, it is always broken out of the old holder. It then goes through the grading room as a raw coin and is put into a new holder when finished. There is no such this as telling them "reholder only if at a higher grade". >>
<< <i>What would happen, once cracked out, if the Graders determined the coin was overgraded and wanted to then place it in a lower grade holder contrary to any request you made? >>
Pat, in that circumstance, it is my understanding that PCGS would/should contact the client and work something out to reimburse him for the down-graded coin.
David Hall explained in the Q&A forum that the reason for this is to provide the best objective view of the coin. I would bet PCGS would rather crack out a coin in another slab to view the edge, but they can't do it.
NOTE: No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced.
Type collector since 1981
Current focus 1855 date type set
If I don't specify a minimum grade, they'll grade it however they see fit and crack it out...assuming it isn't "baggable"
Coins sent in for regrade service are cracked out of the original holders for the reason David has previously stated.
The graders do not know if the coin they are looking at is sent in as regrade or raw.
You can not send in a coin under the regade or crossover service and request a higher minimum grade than that is currently on the holder.
The current grade is the minimum grade. On cross over service you can request a lower minimum grade.
If anyone ever calls in to customer service, and feels they have received confusing or conflicting information, please feel free to ask for one of the senior reps or the customer service manager. It gives us the opportunity to make sure that as the customer, you receive the correct information and gives us an opportunity to further educate and train the staff.
In January this year I will be with this company for 7 years. At least once a month one of you will call in with a question that I haven't heard yet and I need to ask for help from other senior reps or even senior management.
Carol
<< <i>In January this year I will be with this company for 7 years >>
Carol, shouldn't that be, "IF I'm still with the company in January (of next year) it will have been 7 years"?
Thanks for your reply. Just to let you know I've inquired once by telephone and once by e-mail on this subject and both times I was told the coin would not be cracked out. I didn't assume that this would be a question I would have to direct to a senior representative. I had no reason to believe I was told incorrectly. In cases like this is there any knowledge transfer between the representatives?
I'll be sure to bring this up in our next meeting to be sure that all our newer staff understands that regrades are cracked out and crossovers aren't until after it goes through grading.
Mark,
Do you know something I don't?
hmmmm..... maybe their faking my travel schedule for the first two quarters and making up all the projects for next year. Clever….
Has PCGS made any new sample slabs lately instead of the standars Louisiana quarter one? Hopefully you guys will
Cameron Kiefer
<< <i>Hi Carol!
Has PCGS made any new sample slabs lately instead of the standars Louisiana quarter one? Hopefully you guys will
Cameron Kiefer >>
None that I've seen.
Put in a good hint that its time to make a new sample slab
Cameron Kiefer
<< <i>
...Coins sent in for regrade service are cracked out of the original holders for the reason David has previously stated.
The graders do not know if the coin they are looking at is sent in as regrade or raw.
You can not send in a coin under the regade or crossover service and request a higher minimum grade than that is currently on the holder.
The current grade is the minimum grade. On cross over service you can request a lower minimum grade....
Carol >>
Hi everyone. Thank you all for your terrific comments. Thank you carolj for the detail on how PCGS handles regrades of coins in pre-existing PCGS holders. I appreciate your thoughts and input. It’s an interesting subject because I never realized that PCGS actually cracked out coins submitted for regrade in their holders. I thought they graded them "in the holder.” I also did not know that the PRESENT grade IS the minimum grade. I thought the minimum grade was the one that I set and enter on the line of the submission form that says; “min grade.”
Thanks again all for the input.
One more question , if you please.
I heard that raw coins are sent in and graded by 2 people and a "finalizer", but with upgrades, the first grade used is the original grade on the old slab and if first grader agrees with that grade then the coin does not get another look or a finalizer but retains the original grade, is this correct?
Martin Luther King was very concerned about this 40 years ago!
But are the plane tickets refundable
<< <i>Hi Carol
One more question , if you please.
I heard that raw coins are sent in and graded by 2 people and a "finalizer", but with upgrades, the first grade used is the original grade on the old slab and if first grader agrees with that grade then the coin does not get another look or a finalizer but retains the original grade, is this correct? >>
This one is beyond my expertise. I'd take that one to David.
Carol
<< <i>maybe their faking my travel schedule for the first two quarters and making up all the projects for next year
But are the plane tickets refundable
I don't think so, maybe there is hope for me yet.