YEAAAAA!!!! PCGS is screwing up my submission!!!!!
FrattLaw
Posts: 3,290 ✭✭
Dropped these off in person @ the Long Beach Show!!
Invoice --- 3251735 --- just entered into PCGS system as of 9/16 -- 15 day Regular Service -- Submitted 9/11
Invoice --- 3251735 --- NOT even in the system yet! -- 15 Regular Service -- Submitted 9/8 on Dealer Day!
Invoice --- 3254959 --- NOT in the system either! --- these are my CC freebies -- Submitted 9/8 as well
Wow! 4 days just to get them into the system.
I submitted a bunch to NGC as well. 1 of the invoices under Early Bird is already on its way back to me!
The more things change, the more they stay the same.
Thanks PCGS for the free gradings on these 2 invoices.
Michael
Invoice --- 3251735 --- just entered into PCGS system as of 9/16 -- 15 day Regular Service -- Submitted 9/11
Invoice --- 3251735 --- NOT even in the system yet! -- 15 Regular Service -- Submitted 9/8 on Dealer Day!
Invoice --- 3254959 --- NOT in the system either! --- these are my CC freebies -- Submitted 9/8 as well
Wow! 4 days just to get them into the system.
I submitted a bunch to NGC as well. 1 of the invoices under Early Bird is already on its way back to me!
The more things change, the more they stay the same.
Thanks PCGS for the free gradings on these 2 invoices.
Michael
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Comments
Russ, NCNE
<< <i>They just don't like you. >>
If I actually thought that, it might mean they actually know who I am. Which I doubt tremendously. I'm nothing more that a speck of fly shiate on David Hall's shoe. But then again it goes to show, if you are a speck of fly shiate, you're not going to get treated the same as someone who submits more coins.
Michael
<< <i>But then again it goes to show, if you are a speck of fly shiate, you're not going to get treated the same as someone who submits more coins. >>
I'm a speck and they treat me just fine.
Russ, NCNE
Cameron Kiefer
<< <i>I'm a speck and they treat me just fine. >>
I would hardly call you a speck. Perhaps a blob, but not a speck. You are at least on a first name basis with Carol and others in Customer Service. So you do show up on their radar screens -- unlike moi.
Michael
Cameron Kiefer
<< <i>You are at least on a first name basis with Carol and others in Customer Service. >>
Actually, I've never spoken with Carol, and it's probably been a year or so since I've even talked to anyone in customer service.
Russ, NCNE
Many people come in and drop off coins to be graded, etc.
After the show, they have to pack up everything, and ship it back or carry it back to their headquarters.
Then they have to unpack it all, organize it, and then start the unenviable task of data keypunch entry to
get everything logged in.
I would think this would always be a little slow to get in the system.
Of course if you paid the special rate for walk in's with a super rare coin to be graded while you wait, that's a whole different
story.
The last sumission I mailed in on a Saturday, got to them on Monday, and they logged it in that same day and emailed me about it.
Most impressive I must say.
Sorry to be the bearer of bad news, but freebies aren't necessarily in your future.
It doesn't matter at all when you actually gave the coins to PCGS, the turnaround time "clock" doesn't start running until they're entered into the PCGS computer. Your two invoices that haven't been entered into the system don't actually exist yet, so the 15-day clock hasn't started.
This is another way to speed up the turn-around time
I submitted the following coins:
1652 Pine Tree Shilling
1909-S (VDB) Lincoln
1914-D Lincoln
1866 Shield Nickel
Appreciate your comments. . .
Pete
I just today received confirmation that PCGS has logged my quarterly freebie (1908 NM $20 Saint) into their inventory tracking system which the USPO says was delivered to their P.O. Box at 6:50am last Wednesday Sept 15th -- so if the USPO is correct mine took 4 1/2 working days to get logged in.
Good luck with those key type coin submissions!! I hope that the PCGS grading gods smile upon your coins.
That's nothing to sneeze at.
Stuart
Collect 18th & 19th Century US Type Coins, Silver Dollars, $20 Gold Double Eagles and World Crowns & Talers with High Eye Appeal
"Luck is what happens when Preparation meets Opportunity"
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
For example, I had 4 submissions at the ANA show last month. I submitted one on Thur., and 3 on Sat. I heard the coins did noot get to PCGS until Tuesday (Brinks). One submission was logged in on Tue., two on Wed, and one on Fri.or Sat. I was told people were working till 7 pm for a few days to enter the show sumssions in.
The 15 day submission was done in 8 days from the log in day. The moderns in three weeks from the log in day. The reholder submission about 2 weeks from the log in day. And the economy submission is still pending (Logged in on 8/25/04).
I'm going to have to disagree with this one. Here's PCGS's own statement on their own website about their own guaranty --
Turnaround Times
PCGS's turnaround guarantee assures you that PCGS will have grades available in the number of business days specified. For example, for Walkthrough (2 day), Special Express (7 day), Regular (15 day), PCGS will have grades available the following number of days after the day we receive your order. The number of days it takes for the delivery agency (U.S. Registered Mail) to return graded coins to the submitter is not included in the number of days allotted to PCGS's turnaround guarantee. Note: Available services and turnaround times are subject to change.
Days during which PCGS is attending a show or hosting a dealer invitational are not considered business days for the purpose of calculating guaranteed turnaround times.
Guarantee Turnaround Policy
As of March 2004, PCGS's guarantee turnaround policy will be one like submission for each day late, up to the total number of coins submitted.
I purposely highlighted their own language. In any universe, except PCGS's parallel one, PCGS received my order the day it was handed to them @ the Long Beach show. If I handed it to them on Friday or Saturday, the next business day would be Monday. I gave them an order on 9/8 -- Wednesday. It should have been logged into the system by Thursday, perhaps Friday - 9/10 the latest. We are now 9 business days out from that date. The clock isn't ticking now, it's been ticking. Subtract the days that PCGS does show grading and we are at 7 days -- giving them 8 days to post grades. But since they haven't even gotten the coins into the system yet, I doubt that this will happen. Though I would be quite happy if they did.
California Business and Professions Code;
Section 17200. As used in this chapter, unfair competition shall mean and
include any unlawful, unfair or fraudulent business act or practice
and unfair, deceptive, untrue or misleading advertising and any act
prohibited by Chapter 1 (commencing with Section 17500) of Part 3 of
Division 7 of the Business and Professions Code.
Michael
Russ, NCNE
<< <i>Sue them! >>
I really don't want to, but this is just ridiculous. Is it really too much to ask that a publically traded company that is supposedly the pinnacle of it's industry live up to its obligations and promises and abide by its own guaranty??????????????????
While I realize that I am taking a harsh approach, and I might be wrong, PCGS might get the coins logged in and graded within the next 8 business days. However, the point is that NGC, headquarter in Florida, was able to log my coins in by 8/13 and they were delivered on the same day to each company. While I might not be great at geography, the last time I looked Florida was 3000+ miles from Long Beach. Newport Beach is a mere 20 minute drive.
There are just NO excuses for this. Well perhaps PCGS can't find the "right" people to log coins in as well.
Michael
K S
<< <i>i can honestly & truly say, i've never had a single problem or complaint w/ submitting coins to pcgs. never, not even a smidgeon. nor ngc for that matter.
K S >>
I guess you just know how to deal with them!!
you must not ever send any in,than
how long do the submissions via regular mail take to get logged in? Upon arrival? later? when they darn well feel like it?
True here as well. Had an issue once, but it was lack of knowledge on my part, not theirs. Have three orders in now.
Mailed Monday 9/6, all logged in by Monday 9/13. The 15 day grading clock doesn't start until they enter the order into
the system, sorry. So, in my case they have until 10/4 or 10/5 to grade them. I think it's 10/5, as the clock starts the next day.
Michael, I'd suggest giving Customer Service a call. They usually start going through the stack looking for your name on the
return address label so your coins can be quickly entered into the system. At least, that's my experience. It's certainly better
than posting a bashing thread here, geez. I mean do you want Customer Service doing work or reading some whiney thread on
a message board?
Free Trial
<< <i>i can honestly & truly say, i've never had a single problem or complaint w/ submitting coins to pcgs >>
<< <i>True here as well. >>
It's because he doesn't submit coins!!
<< <i> I mean do you want Customer Service doing work or reading some whiney thread on >>
<< <i>I really don't want to, but this is just ridiculous. Is it really too much to ask that a publically traded company that is supposedly the pinnacle of it's industry live up to its obligations and promises and abide by its own guaranty?????????????????? >>
NO! The bit you highlighted about the clock starting when they "RECEIVE" the coins IS correct (according to their own words) IF you have a way via a tracking number to show when they DID receive them. Of course, you'll have a real fight on your hands trying to get them to acknowledge that fact - how sad is that?!
In reality (i.e. w/no wiggle room), the clock starts the business day after they log it into the system.
Oh, btw, the SECRET way to get them to enter into the system faster than rocket fuel is (PM Me).
Russ, NCNE
<< <i>They always enter mine right away. They just don't like you. >>
Agreed. Always good to me, mr. 5 coins at a time.
Seems like you might get your wish. And I know you started the thread being happy about this, then it seems you are putting the slam on. Just my observations, and I know I didn't get the quote exact, but I believe I'm close.
<< <i> PCGS got my toned Jeffersons on the 15 day service level. Kinda hoping PCGS will be PCGS and I can get some free grading out of the deal. >>
<< <i>It might seem you're intention is to stir it up a bit. >>
Wow, now this is interesting. Somehow I became the villian in this thread. PCGS fails do what they clearly state on their website and I am some how wrong in this matter, because of either my knowledge or my intentions.
Let's get one thing correct here, PCGS offers a guaranty. They do not need to offer a guaranty. NGC doesn't offer a guaranty. The only reason for a company to offer either a turnaround time guaranty or a grading guaranty is too intice you as a consumer to use their service over that of their competition. It's called inducement -- from Black's Law Dictionary "to cause a party to choose one course of conduct rather than another." My intentions or knowledge are immaterial to the inducement.
A warranty or guaranty can be disclaimed by the maker of such, with certain exceptions to prior caselaw. PCGS has already disclaimed much of its turnaround guaranty by stating -- business days only, off site show grading doesn't count towards the days, posting grades as opposed to receiving the actual coins is all they are required to do. They have already cut a rather large path through their own guaranty which they have every right to do. However, up until this point there's been NO disclaimer as to the definition of "received." PCGS's submission form is a contract of adhesion, basically a "take or leave" propostion. PCGS makes you acquiesce to their terms. They in essence have the right to set the terms and you have the right to state -- no thank you, I'll pass.
Ambiguities as to language in an adhesion contract will be interpreted to the detriment of the party who drafted the contract. That's basic contract law. More from Black's Law Dictionary -- "ambiguity exists if a reasonable persons can find different meanings in a document." That has already been show from the posts to this thread. Some interpret PCGS's language to mean "when the coins are logged in" and some have interpreted it to mean literally "the next (business) day."
Thus, my point is (1) don't guaranty something you can't deliver on, just to induce someone into using your services over that of your competition -- that's were PCGS runs afoul and (2) if PCGS is going to disclaim some of their guaranty -- why not clearly state that the clock doesn't start ticking until the coins are logged and it could take several weeks to do so. Give those people that want to make a conscious decision as to who they want give their business to, a fair understanding of the deal.
If there something wrong with asking a publicly traded company to live up to its own obligations or at least have the honesty to state with clarity the terms of their contracts????
Perhaps I might be making a mountain out of a molehill, but its the principle. Will I survive if my coins arrive in 6 weeks instead of 4 -- yes.
Did I submit coins to PCGS just to cause problems -- no. All the coins submitted were toned Jeffersons, which as most of you know is the current set I am assembling. There's no secondary reason for me to submit coins to PCGS.
I am simply a disgruntled consumer with no hidden agenda who thinks that 9 days to type a submission into a computer is ridiculous. Escpecially in light of the fact that PCGS's competitor can do it in 2-3 days.
Vilify me if you wish.
Michael
<< <i>PCGS fails do what they clearly state on their website and I am some how wrong in this matter, because of either my knowledge or my intentions. >>
Not wrong, just silly for complaining about something you knew full well was a problem. To any thinking person, it looks deliberate and pretextual.
Russ, NCNE
<< <i>Somehow I became the villian in this thread. >>
If it appeared I felt this way that was not my intent. I only pointed out what you mentioned in another thread. Now here comes all the case law and such as usual. I will be honest as I usually am, first you mention you are happy about free gradings, then you start slamming and pointing out laws. Means nothing to me though, carry on.
I'd wait until they were actually late before I became disgruntled - until then I'd just be a customer!
If I was submitting coins today, I wouldn't worry or care about the stated turnaround times or written policies or guarantees or whatever, I'd just hope to get them back without fingerprints.