If I were the CEO of PCGS I would....
tlhoy
Posts: 2,204
Mr. Hall,
Please take this thread as suggestions & allow some of us to vent. (I feel better already) We all know that were not going to take our business elsewhere. PCGS is #1 and we want it to stay that way. Some of us here own stock in the company.
If I were the CEO of PCGS I would....
Stop sending the PCGS graders to every coin show & make them stay home and DO THEIR JOB!!! At least until they catch up.
Send the people who answer the phones to school to learn what customer service & courtesy means.
I would honor my guarantees & I wouldn't kick people off this forum for complaining about these guarantees & problems.
You have people waiting for more than 3 months for their grades and instead of trying to catch up, you decide to hold a grading contest.
I just don't get it!
Thank you,
Glenn
Please take this thread as suggestions & allow some of us to vent. (I feel better already) We all know that were not going to take our business elsewhere. PCGS is #1 and we want it to stay that way. Some of us here own stock in the company.
If I were the CEO of PCGS I would....
Stop sending the PCGS graders to every coin show & make them stay home and DO THEIR JOB!!! At least until they catch up.
Send the people who answer the phones to school to learn what customer service & courtesy means.
I would honor my guarantees & I wouldn't kick people off this forum for complaining about these guarantees & problems.
You have people waiting for more than 3 months for their grades and instead of trying to catch up, you decide to hold a grading contest.
I just don't get it!
Thank you,
Glenn
0
Comments
...Make sure that everyone who sends coins in for grading will get his coins back in the time where he paid for, and not like the stuff what is now happening.
Denni
Like VOC Numismatics on facebook
<< <i>Stop sending the PCGS graders to every coin show & make them stay home and DO THEIR JOB!!! At least till they catch up. >>
Cameron Kiefer
<< <i>Getting your slab out there and having dealers submit at the major shows is essential. >>
It doesn't seem like they need (or at least can handle) more submitions at this time. When you are backlogged in submitions isn't the time to be trying to increase submitions... rather it is the time to decrease the submition rate or find a way to handle the current submition rate. When you have too many customers, you should either find more graders or raise the price (economically speaking). Mr. Hall has stated several time that it is difficult to find new graders, so I would think the logical thing to do would up prices a bit to make less people submit. Then again, I don't submit to PCGS... just posting my opinion.
I'd take the money and RUNNNNNNN...NOW!...
I understand that Cameron, but meanwhile the grading times go from 50 days to 60 days to 70 days and the excuse given is "We had a coin show to do."
Something needs to be done before it gets to a 100 days.
Glenn
That is the whole point. The guarantee is a guarantee as to days, but an asterisk is then added to state that show days don't count. With a major show every month or so, that guarantee loses about a month's worth of business days each year.
Specializing in 1854 and 1855 large FE patterns
<
We ARE watching you.
<< <i>How do coin shows affect grading time? I thought coin shows are counted as non-business daye and are not included in the guaranteed grade time.
That is the whole point. The guarantee is a guarantee as to days, but an asterisk is then added to state that show days don't count. With a major show every month or so, that guarantee loses about a month's worth of business days each year. >>
But how does the show affect the actual business days guaranteed (65 or 70 right now). I would think if they did things correctly, the business days would stay static, despite the superfluous amount of non-business' days created.
<< <i>I have a hypnotist convince me that I haven't sent out any submissions. Then when they return, I'm always pleasantly surprised at the beautiful free coins that PCGS keeps sending me. >>
Thats a great idea John
Glenn
Specializing in 1854 and 1855 large FE patterns
<
If I were the CEO of PCGS I would....
Stop sending the PCGS graders to every coin show & make them stay home and DO THEIR JOB!!! At least till they catch up.
...
You have people waiting for more than 3 months for their grades and instead of trying to catch up, you decide to hold a grading contest.
I just don't get it!
Well, if you were CEO of PCGS, you just drove it into bankruptcy! Oops!
The fees at shows are $65, $100 and $200 per coin. The fees for the coins you want them to catch up on are minimal in comparison. Where do you suggest they make up that revenue?
K S
increase the fees charged from grading at shows and the economy submission. First, why should the same $100 fee be charged for 1 day show grading and 2 day guaranteed non-show grading? The show grading obviously is more costly to PCGS (e.g., travel costs). Increase the show fee to $250/coin. PCGS could get by with 3 graders at a show rather than 4.
Second, economy submissions (and the new $12 submissions) are a drain on PCGS's bottom line. Get rid of it altogether or increase the fee to $25/coin.
2. Institute the wearing of gloves by all graders and slabbers.
3. Hire part-time specialists for each coin series and pay them substantially less than current full-time graders.
4. Open a receiving area where orders could be dropped off.
5. Go to a 24 hour format with three separate shifts.
6. Declare myself ruling Khan and all must address me as such.
2. Keep backing up my reputation by doing great things like buying back the '63 prf70.
3. Keep supporting this Forum, which is a wealth of opportunity for every collector, dealer, numismatist and newbie, provided for FREE, and which every day, 24/7, gives us an educational and communication opportunity which never existed in the history of the world until this Forum. (Think about that for a minute).
4. Keep listening to the thoughts expressed on this Forum, favorable and unfavorable. well spoken and barely in English- everybody has thoughts about things.
5. Keep prices competitive-- every collector out there is not a well-heeled, mega bucks person.
6. Hire more graders to improve turn-around times, if and only if, it doesn't dilute service.
7. Thoughtfully respond to Coin World and those who are calling for certification of graders, training, regulation, standardization, and other third party intrusions into grading services'autonomy.
8. Keep on trying to push the envelope of this thing-- a long time ago they played with the idea of computer-assisted grading, back when personal computers were in their infancy -- how about another look at that? Other innvoations? Have an R&D dept. working on this.
9. REPUBLISH OR PUBLISH ANEW A BOOK WHICH I CAN BUY WHICH CLEARLY EXPLAINS AND CONTAINS A PHOTOGRAPHIC RECORD OF HOW ALL COINS ARE GRADED IN ALL GRADES, UNC AND CIRC. -- LIKE THE ANA GRADING STANDARDS, BUT PCGS' GRADING STANDARDS -- MAKE IT A MULTI-VOLUME SERIES, CHARGE US THRU THE NOSE FOR IT, BUT GIVE US A GRADING REFERENCE SET, CLEARLY PHOTOGRAPHED, SO THAT WE CAN ALL FOLLOW ALONG. (Someone once said that, if the greatest of the world's philosophers and phsysicists cannot explain their work to an 8 year old, then they are charlatans. . . food for thought?!)
10. Keep on keeping'on -- I, for one, think you do a hell of a job and should give yourself a big pat on the back!
hire more graders
also I would lower prices overall, and give those who waited longer than 'x' many days overdue - so much money per day - per coin - or a free submission to compensate for not keeping my end of the deal.
I would also offer great incentives to graders who wanted to work nites and weekends. I would send only one grader to coin shows for Sunday only. Another thing is I would definitely look at the overall problem, the process - and find a solution quick. Then I would take a vacation to Switzerland.
Resign from either PCGS or DHRC (pick one) to remove any appearance of a conflict of interest.
The term "self-slabber" is a dirty word in numismatics, yet is PCGS/DHRC really any different? They say they're different, and the kool-aid drinkers believe them, but having the same guy in charge of both doesn't help.