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Please comment on this feedback.------I've responded to their feedback.
keets
Posts: 25,351 ✭✭✭✭✭
eCheck took 5 days to clear, 4 business days following that, package was shipped
OK, here's the deal. I won this lovely toned Columbian on August 27th, paid for it on August 28th and called the seller on September 11th to see where the coin was. He stated that it was mailed on the 10th with the hairballed excuse that the beginning of the month is busy for them.
Here's my gripe----it's just another set of reasons why some sellers should be avoided. shoddy business practices, outright lies and retaliatory feedback. A nuetral certainly is of no concern, it just aggravates me that a seller would lie and refuse to accept responsibility for their lax organization. I won't go out of my way to bid on their auctions and certainly will have nothing to do with their mail bid crap. If I stumble onto them in a search, it had better be a real bargain or beauty to grab my interest.
Does anyone think sellers like this even consider that they lose customers or potential customers in this manner??
BTW, the coin is a blaster!! Very pristine fields with color and luster that flashes. Not a mega-high-ultra-toppop-registryquality-mortagethehouse-coin, just a sweet looker!!
Al H.
OK, here's the deal. I won this lovely toned Columbian on August 27th, paid for it on August 28th and called the seller on September 11th to see where the coin was. He stated that it was mailed on the 10th with the hairballed excuse that the beginning of the month is busy for them.
Here's my gripe----it's just another set of reasons why some sellers should be avoided. shoddy business practices, outright lies and retaliatory feedback. A nuetral certainly is of no concern, it just aggravates me that a seller would lie and refuse to accept responsibility for their lax organization. I won't go out of my way to bid on their auctions and certainly will have nothing to do with their mail bid crap. If I stumble onto them in a search, it had better be a real bargain or beauty to grab my interest.
Does anyone think sellers like this even consider that they lose customers or potential customers in this manner??
BTW, the coin is a blaster!! Very pristine fields with color and luster that flashes. Not a mega-high-ultra-toppop-registryquality-mortagethehouse-coin, just a sweet looker!!
Al H.
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Comments
<< <i>BTW, the coin is a blaster!! Very pristine fields with color and luster that flashes. Not a mega-high-ultra-toppop-registryquality-mortagethehouse-coin, just a sweet looker!! >>
If you really like the coin, quit biching!!! Just don't buy from them. I have had dealers take 2 to 3 weeks to ship something. I just don't buy from them again.
Did you feel neutral about the deal? Just because it was a little slow, was the communication ok, was it well packed and securely shipped? maybe the guy was legitimately busy. Sounds like the coin is a Positive.
Looks like he felt neutral about getting a neutral, maybe he did his best and his plate really is full.
Ok, so you may not want to buy from him again, or be prepared to wait for the coin if you do.
Liberty: Parent of Science & Industry
Tom
Dan
I can think of a dozen reasons not to have high capacity magazines, but it's the reasons I haven't thought about that I need them.
Keets, Who fired first?
Coin as advertised, slow shipment.
i guess this just irks me a bit because i'm old enough to remember when "the customer is always right" was an oft repeated adage. in this case, the seller dragged their feet and then had to lie about it and minimize. not a big deal, really. feedback is just a weapon that some sellers and buyers to a lesser extent don't use properly for this exact reason----retaliation. generally when i'm a seller i post feedback when i ship based on the transaction to that point. what i find disturbingly common is sellers who wait till the buyer posts. we'd all be naive or stupid to not understand that tactic. this incident just bears it out.
here's what the listing says:
We accept PAYPAL. If you use PAYPAL, we will ship upon PAYPAL's confirmation of your payment being received, usually the next business day. nothing mentioned about them waiting 5-days---actually 8--- because they're busy.
it also says this:
If you can't pay on time, PLEASE DON'T BID!! perhaps they should read their own listings and consider it from a buyers point of view-----If you can't ship on time, PLEASE DON'T SAY YOU WILL!!
al h.
My world won't come crashing down if I don't get my coin within 3 days.
2 Cam-Slams!
1 Russ POTD!
It irks me when they automatically think I am a loser but they can't hold up to their own statements. I know, he probably has had several losers bid on his stuff is the reason the statement is there, but he should not say he can ship right after confirmation from paypal if thats not the case.
He should have a disclaimer in there saying they are extremely busy on the first of the month and/or we ship 1 day a week after that weeks auctions all have closed. Something to that effect would work for me. I don't have a problem waiting for the mail but if they claim shipping that day and its over 10 days before its mailed, that would get under my skin.
Of course this is JMO.
Al, I agree with Baley's points. I think your neutral was a tad harsh, particularly as you liked the coin. It really was a neutral experience for you- the positive of the coin balanced with the negative experience with the seller. But unfortunately, true, candid feedback doesn't exist on eBay. Doesn't mean it was right of the seller to post a retaliatory neutral, but sometimes we reap what we sow.
<< <i>He stated that it was mailed on the 10th with the hairballed excuse that the beginning of the month is busy for them. >>
For some people, those excuses are what are known as real life. I work a full time job, keep a two year old daughter while my wife works, run a small coin booth at the mall on top of that, and any other time is where I have to shove in runs to the post office, which is on the far side of town in a very inconvenient location. I do the best I can. Sometimes it is sufficient, and sometime it ain't. So far everyone's been nice about it (though I am constantly kidded about it over on the Darkside). I do my best to get stuff out ASAP. If people cannot wait possibly up to a week to two weeks, then they should not do business with me. (I do try to be clear about this up front).
I got a retaliatory neutral once.
It all started when I left a neutrally-worded positive for Wynn Carner once, because I got a nice coin but had a nightmarish time dealing with him. He was pushy and rude. I did not mention this in the feedback, but I was not going to sugarcoat things, either. Still, I left him a positive! (Worded something like "nice coin but not a smooth transaction", or something like that- it hadn't been a smooth transaction at all!)
You should have seen the blubbering, blustery email the guy sent me. You'd have thought I'd left him a profanity-laden negative, fer cryin' out loud. He was all huffy and offended by my honestly-worded positive (which gave the good and the bad). He threatened a negative and I told him that was his prerogative, but I reminded him I had just paid him for a $900 coin, and jumped through all the hoops and put up with his whining when the USPS delayed my snailmail payment 10 days. (I had already PayPal'ed him but he refused that, since PayPal will not "confirm" my address. Never mind that the guy had already bought a coin from ME in the past!) He left me a retaliatory, harshly-worded neutral, my only blemish on a perfect record. Claimed my hot-n'-cold positive was really a backhanded neg at him. Whatever.
While there was blame on both sides in our transaction and both of us could have behaved better, I don't think I will ever do business with that toad again.
I do think the people who left you a retaliatory neutral are in the wrong about one minor point of etiquette, just as Carner was with me. It's not written in the rules anywhere, but I think it is the seller's responsibility to leave feedback when payment is received, not to wait until the buyer posts his. The customer should have the last word.
Your seller should have left YOU a positive first, after you paid. If you then gave them a neutral, they could have done a followup on your feedback to let people know you were a pain in the ass, but in my opinon, they owed you a positive as soon as they got your payment. This is just a pet peeve of mine, but I try to live by that rule.
Geez, I'm a windbag, ain't I? Ramble, ramble ramble. Sorry.
Collector since 1976. On the CU forums here since 2001.
i generally don't get worked up either, at least not until i have a seller who advertises one thing and performs contrary to that.
al h.
It seems like a nice coin.
By law a seller must deliver the product within a reasonable time (which has been defined as 2-3 weeks) unless they state otherwise in their advertisment. That's why you see "allow 4-6 weeks for delivery" in all mail order ads.
They know it won't take 4-6 weeks (more than likely 2-3 weeks), but unless they state that they are held to the shorter standard.
It also cuts down on call from the impatient asking "Where is my order?".
Putting aside your one day delay in making the payment, plus the 5 day delay because of your choice of payment the fact they stated usually ships the next business day after cleared funds it certainly doesn't seem like a 3 business day delay is something to get all worked up about.
So kick back, enjoy life and don't be such a fuss-budget about little things. You'll be a lot happier.
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You need to chill out and quit being so impatient before you give yourself gray hair & an ulcer.
"Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9
"Hear, O Israel: The LORD our God is one LORD: And thou shalt love the LORD thy God with all thine heart, and with all thy soul, and with all thy might." -Deut. 6:4-5
"For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
<< <i>By law a seller must deliver the product within a reasonable time (which has been defined as 2-3 weeks) unless they state otherwise in their advertisment. That's why you see "allow 4-6 weeks for delivery" in all mail order ads.
They know it won't take 4-6 weeks (more than likely 2-3 weeks), but unless they state that they are held to the shorter standard. >>
I usually state "Allow up to three weeks for delivery", just to be safe, though I often ship within three days. As to waiting for something I've bought, I allow about the same amount of time. At 2 1/2 to 3 weeks, the seller will get a polite reminder that I haven't seen my item. At 3 1/2 weeks, I'm a bit sterner, especially if my first email went unanswered, and if I don't have my product or a damn good explanation at four weeks, I hit the red neg button.
Collector since 1976. On the CU forums here since 2001.
If it were an individual, I see no problem.
If they stated upfront that they sucked and took longer than expected (clarify expectations upfront if you are selling (or buying)), then no problem if they meet that expecation.
They state:
Money Orders will be shipped the next day after receipt. Personal checks will be held 7 business days to clear, although, buyers with a feedback of 20 or greater, without any negatives for the past 6 months, will have their material mailed the day after receipt of your payment, at our discretion.
So, I think they didn't meet their own terms, and they seem to want to be very "precise" about things ("if you don't agree, don't bid!").
They also say: "If you can't pay on time, PLEASE DON'T BID!! "
Someone should tell them, "If you can't ship on time, as you state, then please don't sell".
Of course, they also say: "Terms of Sale subject to change without notice! "
So, all their "terms" tell me that I wouldn't want to buy from them unless it was an extremely good deal and I had a lot of patience. To me it seems like they have had problems (more than a few) in the past, even with the 100% feedback rating. Knowing that sometimes the buyers are problems and sometimes the sellers are problems, I would err on the side of caution in working with them.
My real gripe, from reading the feedback and such, is that you left a neutral and based in on shipping. THEY left a neutral and based it on YOUR feedback. To me, that is retaliatory. They had your money in a timely fashion it seems. Unless you were to tell them the item didn't show/was damaged/or you were unhappy with the item, then they should have had a positive feedback.
I wouldn't have left a neg (you got it and didn't have to wait untimely long), but obviously it wasn't as quick as you expected (tells me communication was not good somewhere).
I wouldn't buy from them again.
Ron
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
BTW, Al, if it is any consolation, that IS a sweet coin you got!
(My Wynn Carner nightmare ended with a really nice coin, too. In fact, I made money off him both times we did business, so I guess I can't whine about that.)
Collector since 1976. On the CU forums here since 2001.
<< <i>A positive should always be given by the seller upon receipt of payment; sellers should never wait until the buyer gives a comment. >>
1jester-If I sense something odd from a buyer I will holdback my feedback until I think everything is okay- I have been held at feedback hostage a couple of times and I don't like it. mike
By looking at his auction, he seems very strict on "the rules", but apparently it only applies to the buyer not the seller.
seller was given unwarranted neutral (although it seems as though you may have even wanted to neg him), buyer got what he deserved.
Al, of all the people around, I expected a little more from you - whining because a coin took two whole long weeks to get to you.
boo hoo. what are you, six years old?
you got what appears to be a coin that you like.
a lot.
it was delivered safely and, if not promptly, easily within the realm of the reasonable.
life's short man. concentrate on the important stuff, do you really think taking a couple extra days to get a coin out to you translates to "shoddy business practice?"
from what I can tell, you are assuming the part about the seller lying and having "lax organization." Maybe it really was a busy beginning of the month.
finally, i don't believe it was what could be classified as "retaliatory" feedback from the seller; I think he's got just as much right (actually, probably more) to feel "neutral" about you as you do him.
z, (President of the he-man whiner-haters club.)
ps, if you look at feedback left by others, many actually praise their promptness, so perhaps, (giving him the benefit of the doubt, which I know is oh-so-hard to do), he just had a rough week.
on 5 OCT @ 05:28:37, You left the seller a Neutral.
on 8 OCT @ 11:55:52, The seller left you a Neutral.
Seems that you shoved the train down the track first, and now you are *issed cause you reaped what you sowed.
Since you are ecstatic about the wonderful Columbian, I wonder what would have happened, had you given them a positive in the first place?
Seems to me like you either jumped the gun, wanted to prove a point or you just became so tangled up in the sale, expected things your way and you lost.
Seems like a whole lot, about nothing!
Bulldog
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Camelot
like them to be. But I've been tardy more than once in shipping coins. So I guess it wouldn't bother me that much. However, if I'm having a bad day to begin with, it would likely tick me off.
We'll use our hands and hearts and if we must we'll use our heads.
Which brings me to another point...Am I the only one who thinks a lot of benefit could be had if Ebay expanded the length of feedback language allowed? I would rather read a few paragraphs on a transaction that resulted in a negative than a few sound bites.
When we are planning for posterity, we ought to remember that virtue is not hereditary.
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"Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9
"Hear, O Israel: The LORD our God is one LORD: And thou shalt love the LORD thy God with all thine heart, and with all thy soul, and with all thy might." -Deut. 6:4-5
"For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
"Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9
"Hear, O Israel: The LORD our God is one LORD: And thou shalt love the LORD thy God with all thine heart, and with all thy soul, and with all thy might." -Deut. 6:4-5
"For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
i will admit to overreacting a bit, perhaps as a result of my experience a few months back where i was lied to by a forum member about a USPS insured package. i follow up more closely now to head off a delay which might be a lost package. that's why i contacted the seller after a reasonable time. when i win an item, i always ask the seller--"please notify me when the item is shipped and i'll do likewise when it arrives." some do and i think it helps the transaction to complete. besides, it's just common courtesy.
in this case, it's the fact that the seller chose to give a neutral feedback when my end of the transaction was picture perfect. i went and checked my feedback record and "fast payment" or "good communication" seem to be the things other eBay members note and respond with, coincidentally the same thing this seller received. Bochiman summed it up well---THEY left a neutral and based it on YOUR feedback. To me, that is retaliatory. i guess that's what this is about.
Catch 22 brings up a point i've wondered about. maybe more room for an explanation would have served both parties here better.
al h.
I can think of a dozen reasons not to have high capacity magazines, but it's the reasons I haven't thought about that I need them.
Edited to add: Duhhhh ....
The Ludlow Brilliant Collection (1938-64)
Cool coin, congrats.
He paid on time, quickly, communicated, etc. What else should he do?
The seller sounds like coin selling on ebay is a business for him (and sounds like he is in the coin business). if so, he, unlike Coindaughter, should be better at communicating to the customer any delay.
Again, if you criticize Keets in this thread for how things went down, I hope you at least read the auction and ALL the things that the sellers says and insists upon.
To me, he is writing the rules and not wanting to play in the same game with them.
I think that a week or so is a reasonable delay IF it is not a business to you, the seller, BUT, NOT if you are a business. If you are a business and selling for your business, you should be held to a higher standard. ( I do understand if real emergencies happen....but, in that case, just let your buyer(s) know and be honest).
Final result....Keets, you got a neutral. Your feedback let people know seller can be slow. You let us know about the seller ( I will/would be careful if I were to buy from him). You got a coin you like, congrats.
All over I believe....no more to see here folks...move on
Ron
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
For those who feel keets jumped the gun, would you feel the same if he chose this seller based on the sellers advertised policies (accepting Paypal, immed shipping, etc.)? In that case he DIDN'T get the service that prompted the transaction, regardless how nice the coin is.
I noticed several people stating they only ship at certain intervals as a matter of convenience or due to other commitments. You might want to consider that, as a BUYER/BIDDER, I never even considered that the seller would relegate processing my transaction to a time of convenience. I really think that if you don't ship every day, or only at certain intervals, you ought to consider making it known in your advertisement - just as a simple courtesy - you may be surprised at how many customers who use eBay DON'T have a seller's perspective, and expect eBay transactions to be similar to ordinary transactions. For example, I usually on shop online when the item will ship almost immediately; yes I've had to pay for upgraded shipping, but, when I pay promptly I expect it to ship promptly. It's just how I expect business to be conducted, UNLESS IT IS OTHERWISE ADVERTISED.
mike,
<< <i>1jester-If I sense something odd from a buyer I will holdback my feedback until I think everything is okay- I have been held at feedback hostage a couple of times and I don't like it. mike >>
So you "flip the script" and hold the customer's feedback hostage? Doesn't this "come with the territory" of being an online business, OR, do you want to be an online business without the risk of being an online business? (rhetorically speaking)
My Auctions
Of those 17 transactions, one was for two different silver proof sets, The seller only shipped one, though he did enclose a copy of his E-Bay notification that stated two sets. I contacted him back, asking if perhaps he sent two shipments instead of one bigger one, and he emailed me back promptly saying he screwed up and the other would be out right away. It was.
Another deal took about 4 weeks to receive the coins, but the guy included a nice letter of apology explaining some aggravating circumstances (loss of job, etc.).
Another deal took two weeks to receive the coins, and I got an extra "bonus" of 25 wheaties.
All deals were paid for in about 2 hours of winning via PayPal. Would I ever deal with any of those folks again? Yes. Was I mad? No. Maybe a little disappointed checking the mail box each day and not finding any coin packages, but that's life. I just kicked back, had an iced tea, smoked a couple cigarettes, and took a nap until dinner time.
The moral of this long winded scenario is this: We're in cyber space. Cybervendors can hide, the local coin dealer can't.
hey Manofcoins
given the limited space for feedback, the above is what i left. not hot, not cold, but neutral just as described. if you read any of my replies thus far, you'd have known what the feedback said along with my feelings about the seller and my future activity with their listings. no secrets.
with regard to winning, that isn't even a consideration. with a positive given by me, perhaps another bidder wouldn't hesitate to even read the feedback before bidding. with a neutral showing, they may be curious.
do you consider misrepresentation and lies to be not way out of line (2 standard deviations from normal)?
al h.
If the deal went down as you mention, I would be really PO'ed. If I drove there to get the coin, I want it IN HAND NOW.
If it had to be shipped in, and I waited more than 5 business days, I would be very upset too.
I know coins are not like electronic equipment (easy to get the same thing elsewhere) for the most part. But, I would NOT be happy with a seller jacking me around like that. I can guarantee my friends wouldn't hear "goodness" about it to the point they would rush in. More likely, they would be more cautious than I was and question the seller and his timeliness even more.
<< <i>OK..OK..OK it's like this, hypothetically expressing of course. You physically visit a coin dealer in your neighborhood and want this toned beauty such as keets has received from this seller at ebay. You pay him and he gives you the schpeel such as the individual did in keets's case(the advertisement). 2 weeks go by, 3, 4, then 5, regardless of what he/she said in the beginning, you'll keep going back or calling them on the phone to see if your coin arrived. He or she, will keep telling you; geez, we can't understand what's holding up your shipment. You get more and more upset as time goes by. Week 5-1/2 or 6: EUREEKA, your coin has arrived! You get in your car and drive to the local shop for p/u. You express to the local dealer your dismay over the lenghthy time period. He states that is highly unusual that this happens and apologizes(not that this happend in keets's case, or, maybe it did.) You drool over the counter, along with the dealer, over this beautifiul specimen you waited MOST patiently to arrive. You smile, shake the dealer's hand, and in all liklihood, you'll tell him/her that you'll be back soon and harbour no illregard toward the dealer. You go home, think about the past 6 weeks and how NUKINFUTZ you drove yourself as your peering upon this long awaited gift(the coin), and say to yourself, GEEZ, the tranaction with him/her at the coin shop wasn't all that bad afterall and you'd consider going back to purchase more coins in he future. Of course, if any of the fellow numismatists in the area ask you how this local dealer conducts business((AFTER SHOWING THEM THE BEAUTY THAT YOU SO LONG AWAITED)), I'd bet my bottom dollar that you'd say...lenghthy shipping time BUT, it was worth the wait, and you'll recommend to them to go visit him/her. Your friends would probably go to this local coin store and give him/her some business.
The moral of this long winded scenario is this: We're in cyber space. Cybervendors can hide, the local coin dealer can't. >>
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment