Set Registry
Horatio62
Posts: 3 ✭
Is anyone else having issues getting in touch with set Registry - I have been trying for 2 weeks, Phone q is always full. I have been trying to get a couple graded coins released from previous registry owner so I can add to mine with no luck. I sent an email to the set registry mailbox but no response or action taken. I also note that the instructions regarding this are to 'click the Upload button' directly next to the Pending Removal Request on your Set Registry Activity Page' - OK, where the heck is that, I certainly can't find it. Beyond frustrated with the lack of response from the Set Registry area. Getting a hold of PCGS via the 'regular' phone line is just as impossible (got 1 call back after leaving 5 messages for help).
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This message board/forum is filled with tons of identical reports. One reasonable workaround is available, if you're dealing with an NFC-encoded slab, you can add it via the mobile app's "Scan NFC" function - it bypasses the 'human' step within PCGS, by having its own verification that the physical coin is in your physical possession. IF the coin is in an NFC holder (I think all relatively recent PCGS holders have it) you've got probably 95% chance of it adding correctly, immediately. (there's been an odd case or two where it hasn't detected the coin, for whatever reason.
Seriously though, this needs to be a "Sticky" since it is such a recurring/constant plague -- I'm sure nobody would mind if they replaced the "Vote for your favorite digital album" reminder...
I called PCGS and used their call back option. I received a call back 4 hours later, my issue was adding a coin that should be in my set and an inability for me to add the new coin to an established set. The call taker told me that the set registry is being worked on to correct problems. No other explanations but the issue is known by PCGS.