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Trueview Photo Artifacts

RockdogzRockdogz Posts: 145 ✭✭✭
edited March 13, 2023 10:39AM in U.S. Coin Forum

Have others had Trueview photo artifacts that do not show the true image of a coin? I have received some Trueviews that have some red/purple coloring in the photos which are not on the coin. Maybe it happened in post-processing, but does PCGS ever correct these?
Example:
https://www.pcgs.com/cert/46122505

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    gtstanggtstang Posts: 1,692 ✭✭✭✭✭

    This has something in the truview that is not in the slab at all.

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    lilolmelilolme Posts: 2,456 ✭✭✭✭✭
    edited March 13, 2023 1:29PM

    @Rockdogz If this is your coin, then you can try to email them and ask about it and if they have another TV.
    You could also 'tag' them on this thread here (Edit: and ask about another TV) but the email seems better for this to me.

    photography@collectors.com

    https://youtube.com/watch?v=2YNufnS_kf4 - Mama I'm coming home ...................................................................................................................................................................... RLJ 1958 - 2023

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    RockdogzRockdogz Posts: 145 ✭✭✭

    @lilolme said:
    @Rockdogz If this is your coin, then you can try to email them and ask about it and if they have another TV.
    You could also 'tag' them on this thread here (Edit: and ask about another TV) but the email seems better for this to me.

    photography@collectors.com

    Thank you

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    GoldbullyGoldbully Posts: 16,857 ✭✭✭✭✭

    @Rockdogz said:
    Have others had Trueview photo artifacts that do not show the true image of a coin? I have received some Trueviews that have some red/purple coloring in the photos which are not on the coin. Maybe it happened in post-processing, but does PCGS ever correct these?
    Example:
    https://www.pcgs.com/cert/46122505


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    BuffaloIronTailBuffaloIronTail Posts: 7,408 ✭✭✭✭✭

    That's strange. Very strange.

    I wonder how it happened.

    Pete

    "I tell them there's no problems.....only solutions" - John Lennon
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    rickoricko Posts: 98,724 ✭✭✭✭✭

    @Rockdogz ... The picture seems very clear (typical of TV's) and the discoloration looks much like it is part of that coin. Perhaps the TruView is of another coin and was mistakenly posted as yours. I would advise a call to customer service, as well as posting to the link above. Cheers, RickO

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    RockdogzRockdogz Posts: 145 ✭✭✭
    edited March 14, 2023 12:14PM

    This is another example that happened to me, although not as apparent:

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