Trueview Photo Artifacts

Rockdogz

Have others had Trueview photo artifacts that do not show the true image of a coin? I have received some Trueviews that have some red/purple coloring in the photos which are not on the coin. Maybe it happened in post-processing, but does PCGS ever correct these?
Example:
https://www.pcgs.com/cert/46122505

gtstang

This has something in the truview that is not in the slab at all.

lilolme

@Rockdogz If this is your coin, then you can try to email them and ask about it and if they have another TV.
You could also 'tag' them on this thread here (Edit: and ask about another TV) but the email seems better for this to me.

photography@collectors.com

Rockdogz

@lilolme said:
@Rockdogz If this is your coin, then you can try to email them and ask about it and if they have another TV.
You could also 'tag' them on this thread here (Edit: and ask about another TV) but the email seems better for this to me.

photography@collectors.com

Thank you

Goldbully

@Rockdogz said:
Have others had Trueview photo artifacts that do not show the true image of a coin? I have received some Trueviews that have some red/purple coloring in the photos which are not on the coin. Maybe it happened in post-processing, but does PCGS ever correct these?
Example:
https://www.pcgs.com/cert/46122505

BuffaloIronTail

That's strange. Very strange.

I wonder how it happened.

Pete

ricko

@Rockdogz ... The picture seems very clear (typical of TV's) and the discoloration looks much like it is part of that coin. Perhaps the TruView is of another coin and was mistakenly posted as yours. I would advise a call to customer service, as well as posting to the link above. Cheers, RickO

Rockdogz

This is another example that happened to me, although not as apparent: