Am I Wrong? GreatCollections Customer Service Woes
I consigned some coins to Greatcollections at the FUN show back in January and I would just like to share my experience with the customer service provided by Andy and some of the other representatives at GC.
So I dropped off 24 coins for consignment at the Winter FUN show back in January roughly 9 months. I didn't want to share my experience until I gave them some time to try to resolve this situation, but now I've tried and figured I would like to get some other opinions on if I'm in the wrong or not.
All of my consigned coins were listed April 24th except for 1 which showed that it was not sent to CAC but was rather sent to PCGS to be reholdered
So I'm curious, because the coin has a truview already and was in a newer generation PCGS holder when I dropped it off with no damage to the holder. I call up customer service and they tell me yes the coin was sent to be reholdered must have been something wrong with the current holder. I told them when I dropped it off with the GC representative there was no issues and the holder was fine, the customer service representative tells me they will look more into it and talk to Andy try to get him to give me a call about it when they find out why. - No communication from them, then the coin is back, gets sent to CAC (not sure why it was a sub $100 coin and not cost effective in my opinion to get sent to CAC), but they are the ones who decide and so it is listed then sells.
I'm waiting for the 30 days until the consignment settles because this coin was sold on a different date and will have a separate check all together. Well, 35 days out I give them a call about it and they tell me there will not be a check because after the CAC fee, reholder fee, and other auction fees, there is nothing left to pay. I tell them that that shouldn't be correct because I believe the reholder and resubmission costs should be covered by GC due to the fact that the coin was damaged either by them or while in their possession. I mean if Barrett-Jackson damages a car in transport are they going to pass on repair costs to the consignor?
Then they tell me ok we will cover the cost this time and send you out a check for this coin with the reholder and resubmission fees added back in - August 2022.
The check never came and in the meantime I had another consignment settle, but I noticed an "adjustment" (charge from reholder fee taken out of my next check settlement) due to the balance from the previous issue. I called and then get told that the customer service rep is "on it"
That was 2 weeks ago now.
Well, that's it for me at GC.. overall its not much only roughly $50 but it's just the principle that they really stuck it to me and didn't care.
Would you guys also be upset with this recourse?