I think Mark's point is that you've clearly said that you're concerned about losing money because every day your current situation takes to fix costs you money from lost time. So while you "accept" the delay in that 30% longer time to grade and return your coins, it is indeed a delay that presumably will cost you money as well.
So you "accept" the delay in grading time, but will not "accept" the PCGS fine print that addresses your situation with PCGS not being financially liable for accidental errors, other than PCGS making good on fixing those errors at no out of pocket cost to you for shipping in either direction. I understand.
A day without fine wine and working on your coin collection is like a day without sunshine!!!
@lkeigwin said:
Good questions. The 1795 and 1820 were holdered in 2018, best guess. The 1815 was slabbed late 2016. So all three were around the same time.
Most people wouldn't notice the problem. It's not like the slab halves fall apart in your hands. You can detect the problem by gently twisting/torquing the holder. If you hear any plastic crackle the slab halves are not bonded. You can feel a little looseness. Fingernails are all that's needed to pull apart the two halves.
The slab design has been described as a shoe box style. The bottom slab half is the open shoe box. The gasket, coin and cert are placed in it. The slightly larger top half is the shoe box lid that slides over the bottom. The fit is very precise, of course. Even if not sealed properly the two halves stay together...dropping the slab on the floor won't open it, e.g.
Lance.
thanks for the response. A LOT of the time, my posts are meant for us but also posterity. if you would humor me one last thing, when you close those slabs and place them on their sides and then you put a couple that you know are sealed together, is it easy to visually notice? i do recall seeing bubbles? where the seams meet with our many discussions over the years about detecting counterfeit slabs, of which you were imo, a major contributor.
i figured it was something like that, where one piece interlocks somehow with the other but confirmation is always nice.
i think it would be easier for everyone to audit their holdings if they knew a visual side-view would be sufficient to detect as oppose to having to torque/contort the original shape to detect for every slab.
if i were pcgs, i would host a resub for unsealed slabs week or something and any coins that fall into this category the owners/pcgs should look at the TV, especially if a coin can be easily proven to have been submitted long ago and not resubbed since to look for any changes for potential buy-backs. odds are very low but at the end of the day, slabs are sonically sealed for a reason. i for one don't expect perfection from anything in this life but in situations like this, i would like to think customer loyalty can go for miles, especially considering MOST of the bulk/long-time submitters are a VERY dedicated base and losing one over such a minor issue is folly or even the risk of it. imo,
@Goldminers said:
4th of July weekend, Long Beach Show, slabs falling apart, no one will talk to me, my business is ruined, oh my.
I thought getting outbid on a coin I wanted at Stacks was as bad as it gets.
At no point did I make any statement even vaguely resembling "my business is ruined". I simply stated that because I can't sell these coins now, it's costing me money. This is a statement of fact. Every day that I don't sell these coins ACTUALLY costs me money. My question remains the same as it was: Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?
I might have missed such a post, but I don’t think I saw a single respondent answer your question with a “yes”. And many of us often have differing opinions on all sorts of things.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
.
.
thanks for the pic. i didn't see your post before my communications.
with a landscape monitor, i do miss things like this from time-to-time.
the image is a little hard on the eyes/brain, so is this rendering, in your opinion, the configuration? it is a little different in my mind than how they actually go together.
i now wonder if the sonic sealing problem is actually a slab design problem where they are not sitting properly and someone isn't actually making a mistake. also in my mind, i picture there being no "play" where the slab would sit in said sealer, just thinking logically.
perhaps a miniscule variation in slab design/production is to blame, where a minor but large enough gap won't allow for the process to work effectively?
in any even, i'm chasing the rabbit.
edited to add: thanks for the pcgs security link. i've not view that page but maybe 1-2 times and it has been a while if i have.
@unimpossible said:
My question remains the same as it was: Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?
Yes, it's fair to expect to be compensated for this. The fact is you probably won't be compensated. I you be surprised if you ever get a return phone call from a supervisor.
I have had many issues with PCGS and none have been resolved, they are just ignored.
My best advice to you is just send them back either with your next submission if you are making on or at your own expense so you get the problem corrected and coins back as soon as possible and move on.
When one submits coins for grading, a signature is required. This is directly above the signature line:
TERMS AND CONDITIONS: I HAVE READ AND AGREE TO THE PCGS GRADING TERMS AND CONDITIONS ON THE BACK OF THIS FORM...
On the back of the form, these terms are listed:
PCGS shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation, or otherwise.
Based on that, why would one think they would be due compensation for an oversight such as a failure to seal slabs before shipping them?
so the bottom lip IS longer than what other info/image led me to believe. this is reassuring and imo, means that it is probably not as much a possibility of design defect. i had concerns the bottom lip may have been too short. guess those big wigs and designers know what they are doing, who knew!
also and arguably more importantly, it appears from the images, the un-sealed slabs SHOULD be fairly easy to detect since the sealing process creates those bubbles/milky look on the edge/side.
not only are they useful, they are quality images.
@MasonG said:
Poster asks for opinions.
Others post opinions.
OP apparently not happy with some of the opinions.
What's that called 'round these parts?
I apologize if it seems that I'm unhappy with the opinions, I am not. What I'm not super thrilled about is people who assume that I am motivated by greed without even trying to understand my circumstances. What I'm not happy about is the fact that I came here for advice on a specific, relevant problem (because this is where you come for that, right?), and I've been greeted with mistrust, derision, and had my integrity questioned by multiple complete strangers. Am I supposed to have such little self-esteem as to simply accept these opinions without trying to explain my perspective? Asking for a friend.__
I saw where you asked a question - copied below - which I believe has received a single “yes” answer, thus far. But I don’t see where you actually asked for advice (other than including that word in your thread title).
“My question remains the same as it was: Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?”
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Tell your friend that people are commenting based on what you have posted. One of your comments:
"I'm choosing not to post anything more specific until I hear back from a Supervisor."
If there's something in the specifics you choose to not divulge that supports your position, it would be awfully hard for anybody here to take it into account, don't you think?
I might also note that one of the remedies you have asked about:
"Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?"
is something you already agreed that PCGS is not obligated to provide.
@MasonG said:
Poster asks for opinions.
Others post opinions.
OP apparently not happy with some of the opinions.
What's that called 'round these parts?
I apologize if it seems that I'm unhappy with the opinions, I am not. What I'm not super thrilled about is people who assume that I am motivated by greed without even trying to understand my circumstances. What I'm not happy about is the fact that I came here for advice on a specific, relevant problem (because this is where you come for that, right?), and I've been greeted with mistrust, derision, and had my integrity questioned by multiple complete strangers. Am I supposed to have such little self-esteem as to simply accept these opinions without trying to explain my perspective? Asking for a friend.__
I saw where you asked a question, which I believe has received a single “yes” answer, thus far. But I don’t see where you actually asked for advice (other than including that word in your thread title).
The advice I was seeking was if it was fair to excpect PCGS to compensate me, which it sounds like is a resounding No, they shouldn't and won't. I've already figured out what happens next, and since I have nothing but time on my hands until I hear back from PCGS, I'll start putting that into motion now. @PerryHall@nk1nk please DM me if you're interested in buying any of these coins/slabs. Thanks so much to everyone for your advice, it is truly appreciated.
That sounds like you were seeking an answer to a question, though admittedly, the two are related.
In that spirit, I advise you not to sell the coins - at least not with the holders and grading labels - even if someone would actually buy them, as is.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
.
.
thanks for the pic. i didn't see your post before my communications.
with a landscape monitor, i do miss things like this from time-to-time.
the image is a little hard on the eyes/brain, so is this rendering, in your opinion, the configuration? it is a little different in my mind than how they actually go together.
i now wonder if the sonic sealing problem is actually a slab design problem where they are not sitting properly and someone isn't actually making a mistake. also in my mind, i picture there being no "play" where the slab would sit in said sealer, just thinking logically.
perhaps a miniscule variation in slab design/production is to blame, where a minor but large enough gap won't allow for the process to work effectively?
in any even, i'm chasing the rabbit.
edited to add: thanks for the pcgs security link. i've not view that page but maybe 1-2 times and it has been a while if i have.
Yes your two lines (red and orange) were basically the centerline of the two parts.
For what it is worth here is a photo of a cracked older holder. Notice that the one part has a 'prong' and the other a 'groove' and that is what nest the two pieces together.
@MasonG said:
Poster asks for opinions.
Others post opinions.
OP apparently not happy with some of the opinions.
What's that called 'round these parts?
I apologize if it seems that I'm unhappy with the opinions, I am not. What I'm not super thrilled about is people who assume that I am motivated by greed without even trying to understand my circumstances. What I'm not happy about is the fact that I came here for advice on a specific, relevant problem (because this is where you come for that, right?), and I've been greeted with mistrust, derision, and had my integrity questioned by multiple complete strangers. Am I supposed to have such little self-esteem as to simply accept these opinions without trying to explain my perspective? Asking for a friend.__
I saw where you asked a question, which I believe has received a single “yes” answer, thus far. But I don’t see where you actually asked for advice (other than including that word in your thread title).
The advice I was seeking was if it was fair to excpect PCGS to compensate me, which it sounds like is a resounding No, they shouldn't and won't. I've already figured out what happens next, and since I have nothing but time on my hands until I hear back from PCGS, I'll start putting that into motion now. @PerryHall@nk1nk please DM me if you're interested in buying any of these coins/slabs. Thanks so much to everyone for your advice, it is truly appreciated.
That sounds like you were seeking an answer to a question, though admittedly, the two are related.
In that spirit, I advise you not to sell the coins - at least not with the holders and grading labels - even if someone would actually buy them, as is.
So I'm expected to not to sell them, costing myself money now? I don't recall seeing that in the ToA. Someone please correct me if I'm wrong.
In case you were being serious...Despite the (non-sealing) error you’ve posted about, do you really believe it would be appropriate to deliver the holders and grading labels to someone else? I hope not.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
In my case, I sent 2 coins in for initial grading, came back with a restoration recommendation sticker, sent back in, came back with the faulty holders.
Emailed PCGS, and cust svc sent a fedex label and instructions to send in for free reholder.
I think when the folks come back July 5th after all the weekend and show rush, someone at PCGS can resolve this for you.
I thought since the coins are basically already cracked out, why not ask them if they would be willing to regrade or True View as they re-holder and seal them. No obligation on their part IMO at all, but that sure would be nice as far as compensation. That would be a big win, and you might even get lucky and get a grade boost.
Good luck, but as others say DO NOT encourage anyone to be tempted to fraud by selling any of them unsealed.
The long waits due to the former pandemic especially with CA's toughest restrictions in the nation is making it hard for any such business in the state. On the legal boilerplate, they can write whatever they want through a lawyer to strip submitters but the UCC and state laws are above those. If the seller really feels aggrieved, he can file with the relevant oversight agency, not that it will result in anything tangible.
PCGS has huge numbers of submissions now, I'm surprised they are not having bigger problems than we always see on these boards.
@unimpossible said:
So I'm expected to not to sell them, costing myself money now? I don't recall seeing that in the ToA. Someone please correct me if I'm wrong.
I don't know what PCGS here in the USA expects since I can't find the relevant Authorized Dealer Code of Conduct, but the Authorized Dealer Code of Conduct for PCGS Asia says that dealers are expected to notify PCGS about slabs such as this:
Dealer shall immediately notify PCGS if Dealer knows or has reliable information that any coin or banknote submitted to PCGS (A) is in a holder which has been opened or otherwise tampered with...
@Goldminers said:
I think when the folks come back July 5th after all the weekend and show rush, someone at PCGS can resolve this for you.
I thought since the coins are basically already cracked out, why not ask them if they would be willing to regrade or True View as they re-holder and seal them. No obligation on their part IMO at all, but that sure would be nice as far as compensation. That would be a big win, and you might even get lucky and get a grade boost.
Good luck, but as others say DO NOT encourage anyone to be tempted to fraud by selling any of them unsealed.
So you suggest that I hold on to them, not because I'm legally obligated to (they are my property, after all), but because it's the right thing to do? Like how PCGS is going to compensate me for the money I've lost/am continually losing, even though they're not obligated to? Is that the moral of this story?
You’ll “continually lose money” if prices continually drop and/or you’re paying interest on the funds you use and/or there’s lost opportunity cost.
What if prices go up and you later sell the coins for more than you otherwise would have? Will you thank PCGS and start a thread, asking for opinions as to whether you should reward PCGS financially, for helping you “continually make money”?😉
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
@unimpossible said:
Guess it's a good thing that I'm not a Dealer then.
Collector's Club, then?
"Customer shall immediately notify PCGS if Customer knows or has reason to know that any coin submitted to PCGS (A) is
in a sonically sealed PCGS holder (“Holder”) which has been opened or otherwise tampered with..."
@unimpossible said:
Guess it's a good thing that I'm not a Dealer then.
Collector's Club, then?
"Customer shall immediately notify PCGS if Customer knows or has reason to know that any coin submitted to PCGS (A) is
in a sonically sealed PCGS holder (“Holder”) which has been opened or otherwise tampered with..."
It sounds like he’s already done that. And whether there’s also language about not delivering the holders and labels to someone else, I had thought he was intelligent enough to know not to do that.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
@MFeld said:
It sounds like he’s already done that.
Fair enough. Do you remember if there was anything said about PCGS's response? I'd prefer to not have to read the whole thread again.
@MFeld said:
And whether there’s also language about not delivering the holders and labels to someone else, I had thought he was intelligent enough to know not to do that.
Well, he did say there are some thing(s) he's choosing to not be specific about.
In my case, I sent 2 coins in for initial grading, came back with a restoration recommendation sticker, sent back in, came back with the faulty holders.
Emailed PCGS, and cust svc sent a fedex label and instructions to send in for free reholder.
I thought I recognized those abbrevs.
I got those back by end of March.
Also had another 2 slabs with issues earlier in June (not unsealed however - something else), also covered by PCGS. They're due back to me very shortly. Both handled via an email request. Just had to do a FedEx drop-off each time, didnt need to go to a hub.
The submission volume may be a factor on (new) graders, or on equipment itself.
@Goldminers said:
I think when the folks come back July 5th after all the weekend and show rush, someone at PCGS can resolve this for you.
I thought since the coins are basically already cracked out, why not ask them if they would be willing to regrade or True View as they re-holder and seal them. No obligation on their part IMO at all, but that sure would be nice as far as compensation. That would be a big win, and you might even get lucky and get a grade boost.
Good luck, but as others say DO NOT encourage anyone to be tempted to fraud by selling any of them unsealed.
I would think PCGS would do a regrade anyway since the slabs are open, could be any coin sent back or damaged in shipping. Not at all saying the OP switched anything, but if I'm PCGS I would verify on any order that came back this way. If the coins were damaged due to negligence and come back a lower grade, PCGS should compensate.
@lkeigwin said:
Good questions. The 1795 and 1820 were holdered in 2018, best guess. The 1815 was slabbed late 2016. So all three were around the same time.
Most people wouldn't notice the problem. It's not like the slab halves fall apart in your hands. You can detect the problem by gently twisting/torquing the holder. If you hear any plastic crackle the slab halves are not bonded. You can feel a little looseness. Fingernails are all that's needed to pull apart the two halves.
The slab design has been described as a shoe box style. The bottom slab half is the open shoe box. The gasket, coin and cert are placed in it. The slightly larger top half is the shoe box lid that slides over the bottom. The fit is very precise, of course. Even if not sealed properly the two halves stay together...dropping the slab on the floor won't open it, e.g.
Lance.
thanks for the response. A LOT of the time, my posts are meant for us but also posterity. if you would humor me one last thing, when you close those slabs and place them on their sides and then you put a couple that you know are sealed together, is it easy to visually notice? i do recall seeing bubbles? where the seams meet with our many discussions over the years about detecting counterfeit slabs, of which you were imo, a major contributor.
i figured it was something like that, where one piece interlocks somehow with the other but confirmation is always nice.
i think it would be easier for everyone to audit their holdings if they knew a visual side-view would be sufficient to detect as oppose to having to torque/contort the original shape to detect for every slab.
if i were pcgs, i would host a resub for unsealed slabs week or something and any coins that fall into this category the owners/pcgs should look at the TV, especially if a coin can be easily proven to have been submitted long ago and not resubbed since to look for any changes for potential buy-backs. odds are very low but at the end of the day, slabs are sonically sealed for a reason. i for one don't expect perfection from anything in this life but in situations like this, i would like to think customer loyalty can go for miles, especially considering MOST of the bulk/long-time submitters are a VERY dedicated base and losing one over such a minor issue is folly or even the risk of it. imo,
I appreciate the questions about this as I find it interesting. I study the slabs when I add to my collection and kind of wondered about how they’re sealed myself. 👍
Hello, @unimpossible I am sorry to hear that you received a submission back that did not seal properly. As a few posters have said we take this seriously and I will be forwarding this thread to our Director of Customer Care for his review. I recognize that you have already contacted customer service and are waiting to hear back due to our current on-site grading event at the Long Beach Expo so I will do what I can to aid with a resolution.
In the meantime, I will be closing this thread before it becomes more confrontational.
Thank you to everyone who provided solutions and insights.
Comments
I think Mark's point is that you've clearly said that you're concerned about losing money because every day your current situation takes to fix costs you money from lost time. So while you "accept" the delay in that 30% longer time to grade and return your coins, it is indeed a delay that presumably will cost you money as well.
So you "accept" the delay in grading time, but will not "accept" the PCGS fine print that addresses your situation with PCGS not being financially liable for accidental errors, other than PCGS making good on fixing those errors at no out of pocket cost to you for shipping in either direction. I understand.
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
In my experience they do expedite corrections like this. Still takes a few weeks, but not months.
Poster asks for opinions.
Others post opinions.
OP apparently not happy with some of the opinions.
What's that called 'round these parts?
thanks for the response. A LOT of the time, my posts are meant for us but also posterity. if you would humor me one last thing, when you close those slabs and place them on their sides and then you put a couple that you know are sealed together, is it easy to visually notice? i do recall seeing bubbles? where the seams meet with our many discussions over the years about detecting counterfeit slabs, of which you were imo, a major contributor.
i figured it was something like that, where one piece interlocks somehow with the other but confirmation is always nice.
i think it would be easier for everyone to audit their holdings if they knew a visual side-view would be sufficient to detect as oppose to having to torque/contort the original shape to detect for every slab.
if i were pcgs, i would host a resub for unsealed slabs week or something and any coins that fall into this category the owners/pcgs should look at the TV, especially if a coin can be easily proven to have been submitted long ago and not resubbed since to look for any changes for potential buy-backs. odds are very low but at the end of the day, slabs are sonically sealed for a reason. i for one don't expect perfection from anything in this life but in situations like this, i would like to think customer loyalty can go for miles, especially considering MOST of the bulk/long-time submitters are a VERY dedicated base and losing one over such a minor issue is folly or even the risk of it. imo,
In my opinion (and apparently that of many others), NO.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
This guy has answers for everything except his original question. Well he has been given that answer but refuses to accept it.
Successful BST with ad4400, Kccoin, lablover, pointfivezero, koynekwest, jwitten, coin22lover, HalfDimeDude, erwindoc, jyzskowsi, COINS MAKE CENTS, AlanSki, BryceM
I might have missed such a post, but I don’t think I saw a single respondent answer your question with a “yes”. And many of us often have differing opinions on all sorts of things.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
.
.
thanks for the pic. i didn't see your post before my communications.
with a landscape monitor, i do miss things like this from time-to-time.
the image is a little hard on the eyes/brain, so is this rendering, in your opinion, the configuration? it is a little different in my mind than how they actually go together.
i now wonder if the sonic sealing problem is actually a slab design problem where they are not sitting properly and someone isn't actually making a mistake. also in my mind, i picture there being no "play" where the slab would sit in said sealer, just thinking logically.
perhaps a miniscule variation in slab design/production is to blame, where a minor but large enough gap won't allow for the process to work effectively?
in any even, i'm chasing the rabbit.
edited to add: thanks for the pcgs security link. i've not view that page but maybe 1-2 times and it has been a while if i have.
Yes, it's fair to expect to be compensated for this. The fact is you probably won't be compensated. I you be surprised if you ever get a return phone call from a supervisor.
I have had many issues with PCGS and none have been resolved, they are just ignored.
My best advice to you is just send them back either with your next submission if you are making on or at your own expense so you get the problem corrected and coins back as soon as possible and move on.
When one submits coins for grading, a signature is required. This is directly above the signature line:
TERMS AND CONDITIONS: I HAVE READ AND AGREE TO THE PCGS GRADING TERMS AND CONDITIONS ON THE BACK OF THIS FORM...
On the back of the form, these terms are listed:
PCGS shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation, or otherwise.
Based on that, why would one think they would be due compensation for an oversight such as a failure to seal slabs before shipping them?
Here are some images. Hope they help.
Lance.
Edit to add: I can't tell any difference in appearance between a properly sealed slab and one not sealed. More pix added below.
.
WUNDEBAR!!! DANKE!!!
so the bottom lip IS longer than what other info/image led me to believe. this is reassuring and imo, means that it is probably not as much a possibility of design defect. i had concerns the bottom lip may have been too short. guess those big wigs and designers know what they are doing, who knew!
also and arguably more importantly, it appears from the images, the un-sealed slabs SHOULD be fairly easy to detect since the sealing process creates those bubbles/milky look on the edge/side.
not only are they useful, they are quality images.
I saw where you asked a question - copied below - which I believe has received a single “yes” answer, thus far. But I don’t see where you actually asked for advice (other than including that word in your thread title).
“My question remains the same as it was: Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?”
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Tell your friend that people are commenting based on what you have posted. One of your comments:
"I'm choosing not to post anything more specific until I hear back from a Supervisor."
If there's something in the specifics you choose to not divulge that supports your position, it would be awfully hard for anybody here to take it into account, don't you think?
I might also note that one of the remedies you have asked about:
"Is it fair to expect to be compensated for my time, the money I'm losing, and/or the simple fact that PCGS clearly didn't provide the service that I paid for?"
is something you already agreed that PCGS is not obligated to provide.
That sounds like you were seeking an answer to a question, though admittedly, the two are related.
In that spirit, I advise you not to sell the coins - at least not with the holders and grading labels - even if someone would actually buy them, as is.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
In all sincerity, I wish you a quick remedy to your situation.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
"Rush to judgement"... "Comment based on info provided"
To-may-to... To-mah-to
Yes your two lines (red and orange) were basically the centerline of the two parts.
For what it is worth here is a photo of a cracked older holder. Notice that the one part has a 'prong' and the other a 'groove' and that is what nest the two pieces together.
https://youtube.com/watch?v=_KWVk0XeB9o - Ruby Starr (from 'Go Jim Dandy') Piece Of My Heart
.
https://youtube.com/watch?v=D0FPxuQv2ns - Ruby Starr (from 'Go Jim Dandy') Maybe I'm Amazed
RLJ 1958 - 2023
In case you were being serious...Despite the (non-sealing) error you’ve posted about, do you really believe it would be appropriate to deliver the holders and grading labels to someone else? I hope not.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
On March 11, 2022, in this thread:
I found my first non-sealed PCGS slab today
In my case, I sent 2 coins in for initial grading, came back with a restoration recommendation sticker, sent back in, came back with the faulty holders.
Emailed PCGS, and cust svc sent a fedex label and instructions to send in for free reholder.
I think when the folks come back July 5th after all the weekend and show rush, someone at PCGS can resolve this for you.
I thought since the coins are basically already cracked out, why not ask them if they would be willing to regrade or True View as they re-holder and seal them. No obligation on their part IMO at all, but that sure would be nice as far as compensation. That would be a big win, and you might even get lucky and get a grade boost.
Good luck, but as others say DO NOT encourage anyone to be tempted to fraud by selling any of them unsealed.
My US Mint Commemorative Medal Set
bill murray is getting some good billing here!
The long waits due to the former pandemic especially with CA's toughest restrictions in the nation is making it hard for any such business in the state. On the legal boilerplate, they can write whatever they want through a lawyer to strip submitters but the UCC and state laws are above those. If the seller really feels aggrieved, he can file with the relevant oversight agency, not that it will result in anything tangible.
PCGS has huge numbers of submissions now, I'm surprised they are not having bigger problems than we always see on these boards.
Not only that, a quick internet search shows that this has happened before. It's certainly not a new development.
I don't know what PCGS here in the USA expects since I can't find the relevant Authorized Dealer Code of Conduct, but the Authorized Dealer Code of Conduct for PCGS Asia says that dealers are expected to notify PCGS about slabs such as this:
Dealer shall immediately notify PCGS if Dealer knows or has reliable information that any coin or banknote submitted to PCGS (A) is in a holder which has been opened or otherwise tampered with...
You’ll “continually lose money” if prices continually drop and/or you’re paying interest on the funds you use and/or there’s lost opportunity cost.
What if prices go up and you later sell the coins for more than you otherwise would have? Will you thank PCGS and start a thread, asking for opinions as to whether you should reward PCGS financially, for helping you “continually make money”?😉
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Collector's Club, then?
"Customer shall immediately notify PCGS if Customer knows or has reason to know that any coin submitted to PCGS (A) is
in a sonically sealed PCGS holder (“Holder”) which has been opened or otherwise tampered with..."
It sounds like he’s already done that. And whether there’s also language about not delivering the holders and labels to someone else, I had thought he was intelligent enough to know not to do that.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Fair enough. Do you remember if there was anything said about PCGS's response? I'd prefer to not have to read the whole thread again.
Well, he did say there are some thing(s) he's choosing to not be specific about.
I thought I recognized those abbrevs.
I got those back by end of March.
Also had another 2 slabs with issues earlier in June (not unsealed however - something else), also covered by PCGS. They're due back to me very shortly. Both handled via an email request. Just had to do a FedEx drop-off each time, didnt need to go to a hub.
The submission volume may be a factor on (new) graders, or on equipment itself.
I would think PCGS would do a regrade anyway since the slabs are open, could be any coin sent back or damaged in shipping. Not at all saying the OP switched anything, but if I'm PCGS I would verify on any order that came back this way. If the coins were damaged due to negligence and come back a lower grade, PCGS should compensate.
I appreciate the questions about this as I find it interesting. I study the slabs when I add to my collection and kind of wondered about how they’re sealed myself. 👍
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Hello, @unimpossible I am sorry to hear that you received a submission back that did not seal properly. As a few posters have said we take this seriously and I will be forwarding this thread to our Director of Customer Care for his review. I recognize that you have already contacted customer service and are waiting to hear back due to our current on-site grading event at the Long Beach Expo so I will do what I can to aid with a resolution.
In the meantime, I will be closing this thread before it becomes more confrontational.
Thank you to everyone who provided solutions and insights.
Heather Boyd
PCGS Senior Director of Marketing