@jmlanzaf said:
I do not have significant numbers of items reported not received. I also don't care. They are insured by eBay, so my risk is >near zero.
The insurance is not through eBay it is from PIPInsure whoever they are.
I filed a claim this morning, it took close to an hour to fill out the form and attach the documents they wanted. They are only covering half of what I refunded the buyer, if they approve my claim. They may try to weasel out of paying because the buyer did not e-mail that the item didn't arrive, he just opened a request for a refund.
I'll know in about 3 weeks if they are going to pay.
@jmlanzaf said:
I do not have significant numbers of items reported not received. I also don't care. They are insured by eBay, so my risk is >near zero.
The insurance is not through eBay it is from PIPInsure whoever they are.
I filed a claim this morning, it took close to an hour to fill out the form and attach the documents they wanted. They are only covering half of what I refunded the buyer, if they approve my claim. They may try to weasel out of paying because the buyer did not e-mail that the item didn't arrive, he just opened a request for a refund.
i may not be thinking it through thoroughly but it seems like a bit of a loophole to be able to request a refund after tracking shows shipping progress but before being showed as delivered.
appreciate more info about your experience of the claim process. i don't recall others with successful claims mentioning the intricate details. (i probably just didn't read the posts)
Filing a loss claim for eBay standard envelope shipping is really not that hard. There's a website form for it, you need to include the following info:
Your eBay id
Your name
Your PayPal email address (this is how you're paid)
Recipient's first and last name
Claim type (loss or damage)
You also need to upload the following:
A screenshot of your eBay Order Details for this sale from your My eBay summary page
A screenshot of the buyer's message from eBay messenger about the lost or damaged package.
It shouldn't take an hour to do this. The last claim I filed was on Mar. 5, I received a payout for the claim on Mar. 7.
@jmlanzaf said:
I do not have significant numbers of items reported not received. I also don't care. They are insured by eBay, so my risk is >near zero.
The insurance is not through eBay it is from PIPInsure whoever they are.
I filed a claim this morning, it took close to an hour to fill out the form and attach the documents they wanted. They are only covering half of what I refunded the buyer, if they approve my claim. They may try to weasel out of paying because the buyer did not e-mail that the item didn't arrive, he just opened a request for a refund.
I'll know in about 3 weeks if they are going to pay.
I've shipped hundreds of them. I'm pretty sure my statistics are good. I've only had 1 or 2 missing packages.
@MasonG said:
Filing a loss claim for eBay standard envelope shipping is really not that hard. There's a website form for it, you need to include the following info:
Your eBay id
Your name
Your PayPal email address (this is how you're paid)
Recipient's first and last name
Claim type (loss or damage)
You also need to upload the following:
A screenshot of your eBay Order Details for this sale from your My eBay summary page
A screenshot of the buyer's message from eBay messenger about the lost or damaged package.
It shouldn't take an hour to do this. The last claim I filed was on Mar. 5, I received a payout for the claim on Mar. 7.
this sounds pretty similar to the priority mail usps claim page. fwiw
@MasonG said:
Filing a loss claim for eBay standard envelope shipping is really not that hard. There's a website form for it, you need to include the following info:
Your eBay id
Your name
Your PayPal email address (this is how you're paid)
Recipient's first and last name
Claim type (loss or damage)
You also need to upload the following:
A screenshot of your eBay Order Details for this sale from your My eBay summary page
A screenshot of the buyer's message from eBay messenger about the lost or damaged package.
It shouldn't take an hour to do this. The last claim I filed was on Mar. 5, I received a payout for the claim on Mar. 7.
this sounds pretty similar to the priority mail usps claim page. fwiw
@LanceNewmanOCC said:
i may not be thinking it through thoroughly but it seems like a bit of a loophole to be able to request a refund after tracking shows shipping progress but before being showed as delivered.
I'm not sure how else it would work. Once it shows as delivered, there'd be no reason to file a claim.
I have to ask! Are you shipping coins this way? You seem to be on the high side of the Bell curve. Personally, I don't think this program is going to last. I also think more than not of the claims are from dishonest ebayer's that see the item shows not delivered. I've caught 2 at this already in my mind. I just send them a message that I hope ebay is keeping a log of people who don't receive their items and I hope the program doesn't get canned due to all the lost shipments.. 2 mysteriously got their coins the next day after filing a claim! They never did show delivered!
@jmlanzaf said:
I do not have significant numbers of items reported not received. I also don't care. They are insured by eBay, so my risk is >near zero.
The insurance is not through eBay it is from PIPInsure whoever they are.
I filed a claim this morning, it took close to an hour to fill out the form and attach the documents they wanted. They are only covering half of what I refunded the buyer, if they approve my claim. They may try to weasel out of paying because the buyer did not e-mail that the item didn't arrive, he just opened a request for a refund.
I'll know in about 3 weeks if they are going to pay.
I've shipped hundreds of them. I'm pretty sure my statistics are good. I've only had 1 or 2 missing packages.
I assume this would be no good for proof sets or mint sets if they are in box that makes it more than a quarter inch wide parcel?
My first go with this even before changing my business policies to permit the low cost shipping, a $20 item shipped in the ebay branded bubble envelope. Usps girl said she thought it might be too big an envelope but it went through the system OK. She could not get it to scan with her counter device. It got a scan in a NY sorting facility. Then a couple more at the destination sorting facility but no delivery scan.
Customer registered a comment on delivery. So I don't know what happens if there is no delivery scan or customer thumbs up. I always find it strange and selfish for buyers to not leave any comments unless they were not happy with the item, and you don't want to wake sleeping dogs. But if it was described right and other things were fine, there is no excuse to play possum.
@logger7 said:
I assume this would be no good for proof sets or mint sets if they are in box that makes it more than a quarter inch wide parcel?
My first go with this even before changing my business policies to permit the low cost shipping, a $20 item shipped in the ebay branded bubble envelope. Usps girl said she thought it might be too big an envelope but it went through the system OK. She could not get it to scan with her counter device. It got a scan in a NY sorting facility. Then a couple more at the destination sorting facility but no delivery scan.
Customer registered a comment on delivery. So I don't know what happens if there is no delivery scan or customer thumbs up. I always find it strange and selfish for buyers to not leave any comments unless they were not happy with the item, and you don't want to wake sleeping dogs. But if it was described right and other things were fine, there is no excuse to play possum.
Bubble envelopes should not go 1st class. I'm surprised they let it go.
The quality of the envelope used determines if it gets destroyed by the automated USPS machine. A coin inside can cause it to get torn apart in the machine unless the envelope is thick enough to reduce the profile of the coin.
@MasonG said:
Coin in a 3" section of safe-t-mailer taped to an invoice, in #10 envelope. I've shipped thousands of coins like this with no reports of damage.
Yes. That is almost exactly my method, although I don't generally tape the safe-T- mailer to the invoice.
In all these years and thousands of envelopes, I had one that was reported to have arrived torn and empty.
I also did have one with a stamp get mangled.
But for under $20 items, I'll eat the one in a thousand problems given the cost savings. In bulk, the total shipping+supplies (envelope + safe-T + mailing label) is under 80 cents (53 cents postage+ 10 cents safe-T + 6 cents envelope + 6 cents label + printer ink).
I've had less than a half dozen of these so far and one or two actually showed up as "delivered". The rest had at least one scan. But only one feedback from a buyer which would help knowing that the customer actually got them. I see "destination processing" but nothing after that. I know a major instate dealer who has enough employees to even sell Unc Mercury dimes for $6 each on ebay which offers them a good profit margin with the cheap envelope shipping.
@logger7 said:
I've had less than a half dozen of these so far and one or two actually showed up as "delivered". The rest had at least one scan. But only one feedback from a buyer which would help knowing that the customer actually got them. I see "destination processing" but nothing after that.
.
try putting tracking numbers into this to see if it helps or not - L I N K
i've officially gone to no feedback except those that leave it until ebay addresses the issue. the world doesn't set and rise with it but it does cover a little bit of useful ground when feedback is left.
if we click on visit store for an ebay seller, we can see the total number of items sold and then comp that against feedback left. the random example i just landed on for this post, the seller has 15,000+ sold items with only 6,500 feedback. (i'm not sure we can easily see this number on ebay w/o a store) i think this is a reliable example (i'm sure there are exceptions) of the usual 1/3 to 1/2 feedback rule.
it's only been 30 years ebay, you can't address this severely important issue for sellers striving for TRS and better? (not me)
to be fair, while it does take them a LONG time to implement new and efficient methods/features, i have enjoyed (GREATLY) the new listing (single) page as oppose to the previous 2-3 page to list. (years ago now) a recent update has fixed some previous problems, no perfectly, but significantly. i'm sure there is more i don't see/recall. love those business policies as well.
i do still use the general feedback numbers to make buying decisions and if someone appears to be doing a better job than someone else i'm considering (a general analysis) i will usually opt for the one with better averages because i know how challenging the extra mile can be on ebay. also, distance these days is a MAJOR factor. can't do much about that one.
if we click on visit store for an ebay seller, we can see the total number of items sold and then comp that against feedback left. the random example i just landed on for this post, the seller has 15,000+ sold items with only 6,500 feedback. (i'm not sure we can easily see this number on ebay w/o a store) i think this is a reliable example (i'm sure there are exceptions) of the usual 1/3 to 1/2 feedback rule.
it's only been 30 years ebay, you can't address this severely important issue for sellers striving for TRS and better? (not me)
to be fair, while it does take them a LONG time to implement new and efficient methods/features, i have enjoyed (GREATLY) the new listing (single) page as oppose to the previous 2-3 page to list. (years ago now) a recent update has fixed some previous problems, no perfectly, but significantly. i'm sure there is more i don't see/recall. love those business policies as well.
i do still use the general feedback numbers to make buying decisions and if someone appears to be doing a better job than someone else i'm considering (a general analysis) i will usually opt for the one with better averages because i know how challenging the extra mile can be on ebay. also, distance these days is a MAJOR factor. can't do much about that one.
@jmlanzaf said:
I've been at roughly 1/3 for 25 years.
It's about the same for me. Seems like maybe I used to get a little more but the number has declined as eBay has increasingly inserted themselves between me and the buyer.
What strikes me as odd is that some buyers can be as focused on getting feedback as they are, seeing as how it's all positive now. At this point, what difference does it make when all buyers are at 100% positive?
The ones that are really annoying are the ones who complain when sellers don't leave feedback first. eBay's policy has always been that feedback was optional and it doesn't matter who goes first.
I filed two claims, one lost the other arrived empty, not sure how long the process takes.
Also was wondering about shipping defaulting to usps media mail, instead of regular usps first class? Through habit, I downloaded three of the media mail labels before realizing my error and deleted each so that they shipped first class. I got grilled at a post office yesterday on a media mail ebay item about what was inside, which I don't think they have a right to ask. I said ebay junk. Then the guy said it could not ship media mail. Unfortunately even if it does go media mail tracking is poor.
@logger7 said:
I filed two claims, one lost the other arrived empty, not sure how long the process takes.
Also was wondering about shipping defaulting to usps media mail, instead of regular usps first class? Through habit, I downloaded three of the media mail labels before realizing my error and deleted each so that they shipped first class. I got grilled at a post office yesterday on a media mail ebay item about what was inside, which I don't think they have a right to ask. I said ebay junk. Then the guy said it could not ship media mail. Unfortunately even if it does go media mail tracking is poor.
Media Mail is very restricted, it is only for books, records, cassettes, DVD's and Films there maybe a couple more I can't remember. They do have a right to ask what is in the package, in fact they are allowed to open the package to examine the contents to insure they fall into the media mail guide lines.
The claims for the eBay Standard Envelopes take between 3 days and 1 week, PIP says allow up to 4 weeks to process the claim.
@Rob9874 said:
Does everyone use Safe-T mailers to protect the coin? Assuming the coin is in a 2x2 also?
.
nah. old cereal boxs, granola, tissue cut down etc. the thin cardboard folded has always worked well and kept the weight down. sometimes 2x2, sometimes not.
@Rob9874 said:
Does everyone use Safe-T mailers to protect the coin? Assuming the coin is in a 2x2 also?
.
nah. old cereal boxs, granola, tissue cut down etc. the thin cardboard folded has always worked well and kept the weight down. sometimes 2x2, sometimes not.
Granola? Did I read that right? I'm ordering from you henceforth as I get hungry a lot.
@LanceNewmanOCC said:
i've officially gone to no feedback except those that leave it until ebay addresses the issue. the world doesn't set and rise with it but it does cover a little bit of useful ground when feedback is left.
.
since i said i was going to, it seems my next stop is an ebay community suggestions thread. automatic positive and 5 star feedback when no feedback is left after XXX days/months. 90 days would be fine by me, so long as it is left. seeing recent feedback is pretty important to me as a buyer and since i'm choosy about what i buy, makes a big part of my buying decision, especially from LARGE sellers with hundreds of thousands/millions of feedback.
edited to add.
i've have NOT received WAY more feedback than the number above. i only started the no feedback until feedback is left (as a seller) policy as of the date of the post above stating so. i am above 90% of feedback NOT left for a rather long time, even after politely soliciting some, which still didn't yield much of any positive results.
i would like for potential buyers to see some of the higher dollar positive transactions, large quantities of recent sales etc w/o having to go to do a search for completed/sold items. i may have discounted the feedback some time ago in a post i made but considering how bad it has gotten now, i think that post is rendered moot. fwiw
i've made a post in the ebay community of suggestions, so we'll see how it goes.
Our hard working usps employees seem to want to lay down the law (envelope is too flexible, not flexible enough) but once it is in the receptacle are leery of pulling it for a return. I try to do my best, use lots of tape and a computer generated label which is a lot better than the hand written ones.
I have had under $20 envelopes with zero scans get refunded through their insurance. I know a dealer who had a $250 plus shipment with no tracking that the buyer insisted getting a refund on and neither ebay nor his insurance would cover.
@lkenefic said:
Thanks for posting... I'm curious if anyone sends padded envelopes... #000 ? I think they're also called bubble mailers. 4"x7"
Not by ebay standard. They are generally too thick (1/4 inch)
Thanks! I think the guy at my local PO was sliding these through as letters for about 3 weeks. I went there last week to drop off one envelope and got charged the parcel rate: $5.00... on an ebay auction for 3 Lincoln Cents that hammered for $1.04... I charged a flat $3.69 for shipping. I looks like I just need to get different shipping envelopes.
Collecting: Dansco 7070; Middle Date Large Cents (VF-AU); Box of 20;
@lkenefic said:
Thanks for posting... I'm curious if anyone sends padded envelopes... #000 ? I think they're also called bubble mailers. 4"x7"
Not by ebay standard. They are generally too thick (1/4 inch)
Thanks! I think the guy at my local PO was sliding these through as letters for about 3 weeks. I went there last week to drop off one envelope and got charged the parcel rate: $5.00... on an ebay auction for 3 Lincoln Cents that hammered for $1.04... I charged a flat $3.69 for shipping. I looks like I just need to get different shipping envelopes.
You need to print the labels through ebay to get the ebay standard rate. You can't get it at the post office.
@lkenefic said:
Thanks for posting... I'm curious if anyone sends padded envelopes... #000 ? I think they're also called bubble mailers. 4"x7"
Not by ebay standard. They are generally too thick (1/4 inch)
Thanks! I think the guy at my local PO was sliding these through as letters for about 3 weeks. I went there last week to drop off one envelope and got charged the parcel rate: $5.00... on an ebay auction for 3 Lincoln Cents that hammered for $1.04... I charged a flat $3.69 for shipping. I looks like I just need to get different shipping envelopes.
You need to print the labels through ebay to get the ebay standard rate. You can't get it at the post office.
Thanks, I got that I have to print labels through ebay... I just have all bubble mailer envelopes and they're apparently too thick to be sent in this manner. I guess it'll have to be stiff cardboard of some sort...
Collecting: Dansco 7070; Middle Date Large Cents (VF-AU); Box of 20;
.
i have all of my high dollar stuff (non-numismatic) on 14 days but the days for that option are numbered. if you aren't living/dying by the TRS dicounts, for the potential peace of mind it may give, you could just TRY no returns if returns are a problem and/or ride out the 14 day policy to the end. (i forget the specifics but you can do re-stocking fees to discourage unjust returns but there are caveats)
really the biggest issue i have against returns for 30/60 days (besides being insane) is there have been a couple times where things bottlenecked and it can put a unnecessary financial squeeze (kinda get used to this being a reseller but like to prevent them) on the situation. it's rare but does happen.
I've said it before, so I'll say it again: there have NEVER been "no returns" on eBay because anyone could at anytime file a chargeback on their credit card. Often, that chargeback option extends for 180 days! PayPal also had their own chargeback period which allowed for two possible rounds of chargebacks along with a SNAD on eBay. So many of your "no return" sales actually had THREE built in options for forcing a return.
By the way, last week I was notified by eBay that a customer who received a slabbed silver Kruggerand in late November had just filed a chargeback with their credit card company. eBay told me that I'm covered and they were just letting me know as the credit card company did their thing. At no time did the customer contact me, ask for a return, file a SNAD or a claim with eBay. They went straight to their credit card company and filed a chargeback 4 months after they received the item.
FWIW
Off topic, but are there any consequences to a "buyer" from eBay for going around them to do a chargeback?
I shipped out two Walking liberty halves to a customer around 10 ago, shipped them the same day the buyer paid in a standard envelope. No tracking, the buyer left me negative feedback without communicating. I sent a revision request, he said not until he gets the coins. Ebay said it would not remove the negative as it did not violate their policies, so I probably have to speak to someone at ebay who has more authority. Are all sellers with stores able to use the concierge service?
.
i have all of my high dollar stuff (non-numismatic) on 14 days but the days for that option are numbered. if you aren't living/dying by the TRS dicounts, for the potential peace of mind it may give, you could just TRY no returns if returns are a problem and/or ride out the 14 day policy to the end. (i forget the specifics but you can do re-stocking fees to discourage unjust returns but there are caveats)
really the biggest issue i have against returns for 30/60 days (besides being insane) is there have been a couple times where things bottlenecked and it can put a unnecessary financial squeeze (kinda get used to this being a reseller but like to prevent them) on the situation. it's rare but does happen.
I've said it before, so I'll say it again: there have NEVER been "no returns" on eBay because anyone could at anytime file a chargeback on their credit card. Often, that chargeback option extends for 180 days! PayPal also had their own chargeback period which allowed for two possible rounds of chargebacks along with a SNAD on eBay. So many of your "no return" sales actually had THREE built in options for forcing a return.
By the way, last week I was notified by eBay that a customer who received a slabbed silver Kruggerand in late November had just filed a chargeback with their credit card company. eBay told me that I'm covered and they were just letting me know as the credit card company did their thing. At no time did the customer contact me, ask for a return, file a SNAD or a claim with eBay. They went straight to their credit card company and filed a chargeback 4 months after they received the item.
FWIW
Off topic, but are there any consequences to a "buyer" from eBay for going around them to do a chargeback?
I don't think they can. If they bought through eBay, the chargeback is actually against eBay since they didn't pay me directly.
@logger7 said:
I shipped out two Walking liberty halves to a customer around 10 ago, shipped them the same day the buyer paid in a standard envelope. No tracking, the buyer left me negative feedback without communicating. I sent a revision request, he said not until he gets the coins. Ebay said it would not remove the negative as it did not violate their policies, so I probably have to speak to someone at ebay who has more authority. Are all sellers with stores able to use the concierge service?
.
why would you ship w/o tracking? did the value exceed the ebay standard envelope value restrictions? 1 coin up to $20 and i think no more than 5 coins at $50 per envelope.
@logger7 said:
I shipped out two Walking liberty halves to a customer around 10 ago, shipped them the same day the buyer paid in a standard envelope. No tracking, the buyer left me negative feedback without communicating. I sent a revision request, he said not until he gets the coins. Ebay said it would not remove the negative as it did not violate their policies, so I probably have to speak to someone at ebay who has more authority. Are all sellers with stores able to use the concierge service?
.
why would you ship w/o tracking? did the value exceed the ebay standard envelope value restrictions? 1 coin up to $20 and i think no more than 5 coins at $50 per envelope.
No, two Walkers in envelope, followed all the guidelines. These do not scan at your local po.
@djm said:
It maybe you got an opportunist for a buyer and when the saw no delivery scan they filed a not received claim.
Now you need to wait the 30days from the date of mailing and file an insurance claim through eBay.
That occurred to me as I had other ebay standard envelope 1 oz to 3 oz sales that did not have tracking. It happens. And why ebay says that a negative for this relatively new system they have up and running with poor tracking must stick is strange to me. I contacted them twice on this, I don't have concierge service which they told me I have to be invited into.
Comments
The insurance is not through eBay it is from PIPInsure whoever they are.
I filed a claim this morning, it took close to an hour to fill out the form and attach the documents they wanted. They are only covering half of what I refunded the buyer, if they approve my claim. They may try to weasel out of paying because the buyer did not e-mail that the item didn't arrive, he just opened a request for a refund.
I'll know in about 3 weeks if they are going to pay.
i may not be thinking it through thoroughly but it seems like a bit of a loophole to be able to request a refund after tracking shows shipping progress but before being showed as delivered.
appreciate more info about your experience of the claim process. i don't recall others with successful claims mentioning the intricate details. (i probably just didn't read the posts)
Filing a loss claim for eBay standard envelope shipping is really not that hard. There's a website form for it, you need to include the following info:
Your eBay id
Your name
Your PayPal email address (this is how you're paid)
Recipient's first and last name
Claim type (loss or damage)
You also need to upload the following:
A screenshot of your eBay Order Details for this sale from your My eBay summary page
A screenshot of the buyer's message from eBay messenger about the lost or damaged package.
It shouldn't take an hour to do this. The last claim I filed was on Mar. 5, I received a payout for the claim on Mar. 7.
I've shipped hundreds of them. I'm pretty sure my statistics are good. I've only had 1 or 2 missing packages.
this sounds pretty similar to the priority mail usps claim page. fwiw
It was quicker, the one time I used it.
I'm not sure how else it would work. Once it shows as delivered, there'd be no reason to file a claim.
I have to ask! Are you shipping coins this way? You seem to be on the high side of the Bell curve. Personally, I don't think this program is going to last. I also think more than not of the claims are from dishonest ebayer's that see the item shows not delivered. I've caught 2 at this already in my mind. I just send them a message that I hope ebay is keeping a log of people who don't receive their items and I hope the program doesn't get canned due to all the lost shipments.. 2 mysteriously got their coins the next day after filing a claim! They never did show delivered!
Yes, I've sent hundreds. My loss rate isn't really any different from shipping with traditional tracking or with no tracking at all.
Yes, same here. I've shipped about 300 stamps and covers and about an equal number of coins or medals.
1 or 2 "lost".
I assume this would be no good for proof sets or mint sets if they are in box that makes it more than a quarter inch wide parcel?
My first go with this even before changing my business policies to permit the low cost shipping, a $20 item shipped in the ebay branded bubble envelope. Usps girl said she thought it might be too big an envelope but it went through the system OK. She could not get it to scan with her counter device. It got a scan in a NY sorting facility. Then a couple more at the destination sorting facility but no delivery scan.
Customer registered a comment on delivery. So I don't know what happens if there is no delivery scan or customer thumbs up. I always find it strange and selfish for buyers to not leave any comments unless they were not happy with the item, and you don't want to wake sleeping dogs. But if it was described right and other things were fine, there is no excuse to play possum.
Bubble envelopes should not go 1st class. I'm surprised they let it go.
It's under 1/4 inch, airjacket. Firm with minimal bubbles.
The quality of the envelope used determines if it gets destroyed by the automated USPS machine. A coin inside can cause it to get torn apart in the machine unless the envelope is thick enough to reduce the profile of the coin.
Coin in a 3" section of safe-t-mailer taped to an invoice, in #10 envelope. I've shipped thousands of coins like this with no reports of damage.
Yes. That is almost exactly my method, although I don't generally tape the safe-T- mailer to the invoice.
In all these years and thousands of envelopes, I had one that was reported to have arrived torn and empty.
I also did have one with a stamp get mangled.
But for under $20 items, I'll eat the one in a thousand problems given the cost savings. In bulk, the total shipping+supplies (envelope + safe-T + mailing label) is under 80 cents (53 cents postage+ 10 cents safe-T + 6 cents envelope + 6 cents label + printer ink).
I cut the safe-t-mailers into short pieces, so taping them keeps them from sliding around in the envelope.
I let them slide around. Lol
I've had less than a half dozen of these so far and one or two actually showed up as "delivered". The rest had at least one scan. But only one feedback from a buyer which would help knowing that the customer actually got them. I see "destination processing" but nothing after that. I know a major instate dealer who has enough employees to even sell Unc Mercury dimes for $6 each on ebay which offers them a good profit margin with the cheap envelope shipping.
.
try putting tracking numbers into this to see if it helps or not - L I N K
i've officially gone to no feedback except those that leave it until ebay addresses the issue. the world doesn't set and rise with it but it does cover a little bit of useful ground when feedback is left.
if we click on visit store for an ebay seller, we can see the total number of items sold and then comp that against feedback left. the random example i just landed on for this post, the seller has 15,000+ sold items with only 6,500 feedback. (i'm not sure we can easily see this number on ebay w/o a store) i think this is a reliable example (i'm sure there are exceptions) of the usual 1/3 to 1/2 feedback rule.
it's only been 30 years ebay, you can't address this severely important issue for sellers striving for TRS and better? (not me)
to be fair, while it does take them a LONG time to implement new and efficient methods/features, i have enjoyed (GREATLY) the new listing (single) page as oppose to the previous 2-3 page to list. (years ago now) a recent update has fixed some previous problems, no perfectly, but significantly. i'm sure there is more i don't see/recall. love those business policies as well.
i do still use the general feedback numbers to make buying decisions and if someone appears to be doing a better job than someone else i'm considering (a general analysis) i will usually opt for the one with better averages because i know how challenging the extra mile can be on ebay. also, distance these days is a MAJOR factor. can't do much about that one.
I let them slide around. Lol> @LanceNewmanOCC said:
I've been at roughly 1/3 for 25 years.
man. i see now that toolhaus.org AND watchcount are both down/done.
any other sites for such useful info? t.i.a.
edited to add: watchcount is back up and running. when i visited it previously, looked dead.
It's about the same for me. Seems like maybe I used to get a little more but the number has declined as eBay has increasingly inserted themselves between me and the buyer.
What strikes me as odd is that some buyers can be as focused on getting feedback as they are, seeing as how it's all positive now. At this point, what difference does it make when all buyers are at 100% positive?
The ones that are really annoying are the ones who complain when sellers don't leave feedback first. eBay's policy has always been that feedback was optional and it doesn't matter who goes first.
I filed two claims, one lost the other arrived empty, not sure how long the process takes.
Also was wondering about shipping defaulting to usps media mail, instead of regular usps first class? Through habit, I downloaded three of the media mail labels before realizing my error and deleted each so that they shipped first class. I got grilled at a post office yesterday on a media mail ebay item about what was inside, which I don't think they have a right to ask. I said ebay junk. Then the guy said it could not ship media mail. Unfortunately even if it does go media mail tracking is poor.
Media Mail is very restricted, it is only for books, records, cassettes, DVD's and Films there maybe a couple more I can't remember. They do have a right to ask what is in the package, in fact they are allowed to open the package to examine the contents to insure they fall into the media mail guide lines.
The claims for the eBay Standard Envelopes take between 3 days and 1 week, PIP says allow up to 4 weeks to process the claim.
Does everyone use Safe-T mailers to protect the coin? Assuming the coin is in a 2x2 also?
I do. You need something to keep the postal machinery from making direct contact with the coin.
.
nah. old cereal boxs, granola, tissue cut down etc. the thin cardboard folded has always worked well and kept the weight down. sometimes 2x2, sometimes not.
Filed a claim (lost package) yesterday, paid today.
Ok, I looked in paypal and found the payout. Too bad they don't offer such efficient insurance on other shipments at cost.
No
I just markup accordingly, list free shipx.
Granola? Did I read that right? I'm ordering from you henceforth as I get hungry a lot.
.
since i said i was going to, it seems my next stop is an ebay community suggestions thread. automatic positive and 5 star feedback when no feedback is left after XXX days/months. 90 days would be fine by me, so long as it is left. seeing recent feedback is pretty important to me as a buyer and since i'm choosy about what i buy, makes a big part of my buying decision, especially from LARGE sellers with hundreds of thousands/millions of feedback.
edited to add.
i've have NOT received WAY more feedback than the number above. i only started the no feedback until feedback is left (as a seller) policy as of the date of the post above stating so. i am above 90% of feedback NOT left for a rather long time, even after politely soliciting some, which still didn't yield much of any positive results.
i would like for potential buyers to see some of the higher dollar positive transactions, large quantities of recent sales etc w/o having to go to do a search for completed/sold items. i may have discounted the feedback some time ago in a post i made but considering how bad it has gotten now, i think that post is rendered moot. fwiw
i've made a post in the ebay community of suggestions, so we'll see how it goes.
Thanks for posting... I'm curious if anyone sends padded envelopes... #000 ? I think they're also called bubble mailers. 4"x7"
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
Not by ebay standard. They are generally too thick (1/4 inch)
Our hard working usps employees seem to want to lay down the law (envelope is too flexible, not flexible enough) but once it is in the receptacle are leery of pulling it for a return. I try to do my best, use lots of tape and a computer generated label which is a lot better than the hand written ones.
I have had under $20 envelopes with zero scans get refunded through their insurance. I know a dealer who had a $250 plus shipment with no tracking that the buyer insisted getting a refund on and neither ebay nor his insurance would cover.
Thanks! I think the guy at my local PO was sliding these through as letters for about 3 weeks. I went there last week to drop off one envelope and got charged the parcel rate: $5.00... on an ebay auction for 3 Lincoln Cents that hammered for $1.04... I charged a flat $3.69 for shipping. I looks like I just need to get different shipping envelopes.
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
You need to print the labels through ebay to get the ebay standard rate. You can't get it at the post office.
Thanks, I got that I have to print labels through ebay... I just have all bubble mailer envelopes and they're apparently too thick to be sent in this manner. I guess it'll have to be stiff cardboard of some sort...
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
Off topic, but are there any consequences to a "buyer" from eBay for going around them to do a chargeback?
.
unfortunately, you quoted 3 people. whom are you asking?
I shipped out two Walking liberty halves to a customer around 10 ago, shipped them the same day the buyer paid in a standard envelope. No tracking, the buyer left me negative feedback without communicating. I sent a revision request, he said not until he gets the coins. Ebay said it would not remove the negative as it did not violate their policies, so I probably have to speak to someone at ebay who has more authority. Are all sellers with stores able to use the concierge service?
I don't think they can. If they bought through eBay, the chargeback is actually against eBay since they didn't pay me directly.
.
why would you ship w/o tracking? did the value exceed the ebay standard envelope value restrictions? 1 coin up to $20 and i think no more than 5 coins at $50 per envelope.
No, two Walkers in envelope, followed all the guidelines. These do not scan at your local po.
It maybe you got an opportunist for a buyer and when the saw no delivery scan they filed a not received claim.
Now you need to wait the 30days from the date of mailing and file an insurance claim through eBay.
I just offer free shipx add $5 transaction fee for shipping, time, and materials. When sold print out shipx label so have tracking.
That's great. But why spend $5 to ship something that costs 53 cents to ship?
That occurred to me as I had other ebay standard envelope 1 oz to 3 oz sales that did not have tracking. It happens. And why ebay says that a negative for this relatively new system they have up and running with poor tracking must stick is strange to me. I contacted them twice on this, I don't have concierge service which they told me I have to be invited into.