@habaraca said:
Absolutely ridiculous and NOT the way to do business......
Graders you need to be ASHAMED of yourselves................................
I doubt the graders are to blame. I suspect PCGS has been swamped with submissions since the Summer with coin shows starting up again and new coins coming out from the mint. I also asked for two attributions and TV's, and that may take some time.
Business day 58 for 30 coin econ submission. When submitted, estimated turnaround was 25. Then changed to 45. But, we’re at 58. Email to Steph remains unanswered.
Buying and Selling coins for 54 years, 700+ shows in last 20 years, and boy am I tired.
Purchased and Trademarked the Mohawk Valley Hoard
Originated the Rochester (NY) Area Coin Expo
I have not wanted to poke the bear. Too conscious about 'big brother' and too appreciative of the forum we have here to want to say much. But . . . . . . .
As a submitter of over a decade, and a strong supporter of our hosts (and contributor on the 'Holder' section and consistent source for forum questions on our host's holders) . . . . . .
I just would rather buy PCGS coins already slabbed. The cost, wait, and hassle is just not worth it to me anymore. I'd rather buy the coin (slab cost is usually not factored in to price anyway) already in a PCGS holder than submit for my own entertainment and wait and absorb the cost.
If you are paying attention . . . . I am a STRONG supporter of our hosts and want to continue to purchase PCGS coins in near-exclusivity . . but I am at a point where buying them from secondary sources makes more sense than submitting.
@ms70 said:
Without inside knowledge we're not in a position to pinpoint blame.
I blame all the bullion coming out of the mint right now. I bet they are under a lot of pressure from some of the big players to get their MS70 plastic out first.
@DRUNNER said:
I have not wanted to poke the bear. Too conscious about 'big brother' and too appreciative of the forum we have here to want to say much. But . . . . . . .
As a submitter of over a decade, and a strong supporter of our hosts (and contributor on the 'Holder' section and consistent source for forum questions on our host's holders) . . . . . .
I just would rather buy PCGS coins already slabbed. The cost, wait, and hassle is just not worth it to me anymore. I'd rather buy the coin (slab cost is usually not factored in to price anyway) already in a PCGS holder than submit for my own entertainment and wait and absorb the cost.
If you are paying attention . . . . I am a STRONG supporter of our hosts and want to continue to purchase PCGS coins in near-exclusivity . . but I am at a point where buying them from secondary sources makes more sense than submitting.
Drunner
Though I've purchased many TPG-graded coins, I prefer raw coins to slabbed coins because I like the look of coins in Dansco albums, air-tites, etc. I also like the "thrill of the hunt" in finding nice raw coins that will pass TPG grading.
Attributing and cherrypicking varieties of raw coins will generate coins that are much more marketable as properly attributed, TPG-graded, coins. A rare SLH die marriage and encouragement from LSCC members prompted me to submit coins to PCGS for the first time. The others I submitted were particularly nice coins I purchased raw for peanuts off of eBay that I hope to profit from someday. I also wanted TrueViews of these coins as well.
STILL NOTHING SHOWS BEING IMAGED FOR OVER 30 DAYS NOW........
HOW LONG DOES IT TAKE TO IMAGE 3 @#@!@#! COINS........
THIS WILL FOR SURE BE THE LAST TIME I SEND TO PCGS FOR GRADING TILL THEY GET THEIR ACT TOGETHER
AND START CARING FOR THEIR CUSTOMERS THE WAY THEY WANT THE CUSTOMERS TO CARE FOR THEM.
HERE IS A GOOD IDEA HOW ABOUT I PAY WHEN I RECEIVE MY GOODS LIKE IN A REAL COMMERCE WORLD....
HOPE I DON'T GET BANNED NOW.......................
STILL NOTHING SHOWS BEING IMAGED FOR OVER 30 DAYS NOW........
HOW LONG DOES IT TAKE TO IMAGE 3 @#@!@#! COINS........
THIS WILL FOR SURE BE THE LAST TIME I SEND TO PCGS FOR GRADING TILL THEY GET THEIR ACT TOGETHER
AND START CARING FOR THEIR CUSTOMERS THE WAY THEY WANT THE CUSTOMERS TO CARE FOR THEM.
HERE IS A GOOD IDEA HOW ABOUT I PAY WHEN I RECEIVE MY GOODS LIKE IN A REAL COMMERCE WORLD....
HOPE I DON'T GET BANNED NOW.......................
Surely, you understand that it’s not just about how long it takes to image three coins. And that there’s a lot more involved, including, where in the process your submission is, relative to others. Why post something, that you seem to think might result in you getting banned?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
. Why post something, that you seem to think might result in you getting banned?
Don't think my comment would result in getting banned, just put that in for dramatic effect.........
Surely our host isn't that sensitive about their own performance.
I Blame the mint bullion and the big fish that need their 70 grades first. But it is what it is. I'm so desperate to see what my first cladking modern submission grades, but I don't want to send more till I can evaluate how I did on this submission.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
@Pnies20 said:
My question is, if it’s showing that it’s in the holder and been graded can they not just punch in the grade and hit enter to post it on Your orders page?
Actually the Answer is NO because... In order for the grades to be released they need to charge your credit card. Once they charge your credit card you need to receive the coins back. If the coins are not received within a certain number of days you can do a chargeback against your credit card. PCGS doesn't like chargebacks.
This is the same BS that happens every time the mint comes up with some big time promo. Thousands of 2021 Morgan and Peace dollars are bought by Dealers sight unseen and clog up the regular business of grading. They are now beginning to appear in magazines and for sale on the internet like they're something special.
Reminds me of the gold mercury dimes a few years back.
Meanwhile my "regular" submission expected to take 25 business days is now approaching 3 calendar months.
My question is when do I need to put in the claim for lost coins?
If you do what you always did, you get what you always got.
@Goldminers said:
The coins are not lost, just waiting in a big line that has people cutting in front that pay more. Sort of like Disneyland.
If you call and they are really late, they will put them into an "expedite" queue.
Where they may sit for several more weeks, maybe even months. We'll see how long it takes...three weeks in "expedite" mode now with no movement.
How long have your items been in expedite mode @Goldminers?
The wrong line at stores, the wrong lane in traffic jams. Why would things be different with TPG grading?
Hmmmm, I never get charged until my coins are on the way. Of course if you pay by check that is understandable. My credit card gets hit and I know my coins are on the way home!
STILL NOTHING SHOWS BEING IMAGED FOR OVER 30 DAYS NOW........
HOW LONG DOES IT TAKE TO IMAGE 3 @#@!@#! COINS........
THIS WILL FOR SURE BE THE LAST TIME I SEND TO PCGS FOR GRADING TILL THEY GET THEIR ACT TOGETHER
AND START CARING FOR THEIR CUSTOMERS THE WAY THEY WANT THE CUSTOMERS TO CARE FOR THEM.
HERE IS A GOOD IDEA HOW ABOUT I PAY WHEN I RECEIVE MY GOODS LIKE IN A REAL COMMERCE WORLD....
HOPE I DON'T GET BANNED NOW.......................
@skier07 said:
I submitted three coins last week at the PCGS show in San Diego on Wednesday and they were graded Thursday and I had them back in my office Monday.
Not sure if you're advising the OP to pay a premium next time, or applying salt to his wound.
@Goldminers said:
The coins are not lost, just waiting in a big line that has people cutting in front that pay more. Sort of like Disneyland.
If you call and they are really late, they will put them into an "expedite" queue.
Where they may sit for several more weeks, maybe even months. We'll see how long it takes...three weeks in "expedite" mode now with no movement.
How long have your items been in expedite mode @Goldminers?
The wrong line at stores, the wrong lane in traffic jams. Why would things be different with TPG grading?
I too have had a couple weeks in the past in expedite mode. I only just called them this time and don't have high expectations. It is frustrating when they sit in grading for over three months, and some get theirs back in hand in 3 working days. More $$$ = less time.
What if…. what if the pandemic has brought a lot of collectors out of the woodwork or have given folks time to select coins to submit? Kinda like ammunition, so many folks bought guns, the ammunition has been depleted for a very long time. Don’t blame the ammo suppliers, blame the gun buyers.
Also, I imagine 99.99% of the “big boys” submit through the bulk department and that is a completely separate side of the house. Their submissions don’t impact regular submission timelines. That’s at least hour I understand it.
What if....you supply the coins to tpg then they get stuck in the chain? Supply chain issue maybe. Just over the pandemic excuse for everything these days. Used to be a day when superb companies overdelivered. Sad to hear about the turnaround times. Guess I'll wait until pandemic and supply chain issues resolve to send my coins in.
@younique said:
What if....you supply the coins to tpg then they get stuck in the chain? Supply chain issue maybe. Just over the pandemic excuse for everything these days. Used to be a day when superb companies overdelivered. Sad to hear about the turnaround times. Guess I'll wait until pandemic and supply chain issues resolve to send my coins in.
That's what I'm thinking, they are low on plastic boxes and are only shipping expedited orders to conserve boxes for high level submitters.
My US Economy received 8/19 just moved to encapsulation yesterday, 52 business days. It seems it will be another 10-15 business days before the grades are in. BRUTAL!
If it wasn't for the list on the website I probably couldn't even tell you what I sent in... 21 coins ranging from wheat cents to Morgan and Peace dollars. Included in the bunch are a group of six Jefferson Nickels. It's the first time I've sent in Jeffersons and it's killing me to see how good or bad my estimates are, FS and numeric grade-wise. The other coin that has me impatiently waiting is a 1945-S Micro S that should FB despite previously being in a non-FB OGH. IF it upgrades and IF it FB's it will be a happy day!
@PRIZ430 said:
Who knows what's going on with grading...but I have been stuck in QA check now for 2 weeks...It's just CRAZY!!!
Same boat, but not two weeks yet. Mine went from grading to encapsulation to QA in 2 days (after not updating from received for a month), and now stuck in QA for a week.
One of the medals in the last long wait submission was stuck in QA for about 2 weeks and when I received it naturally it was labeled incorrectly so back it went and it is still there. They call these mechanical errors, leading me to believe the QA is being done by robots
PCGS statistics page says 255,049 coins graded in the last 30 days. If they work 8 hour days, 5 days a week, that roughly works out to a coin or medal graded every 2.4 seconds.
Considering grading and QA involves 2-3 different graders taking a look at each coin before reaching a final conclusion, there must be quite a few people involved going full speed. Then factor opening, labeling, encapsulation, packing, etc., I can imagine the place is crazy busy.
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
I think it would be informative if they would post more statistics on the website including graphs of coins graded over time like the past year, actual turnaround times, and maybe some photos of the work areas as some more transparency would allow their customers to fully understand the situation causing these delays.
@Goldminers said:
PCGS statistics page says 255,049 coins graded in the last 30 days. If they work 8 hour days, 5 days a week, that roughly works out to a coin or medal graded every 2.4 seconds.
Considering grading and QA involves 2-3 different graders taking a look at each coin before reaching a final conclusion, there must be quite a few people involved going full speed. Then factor opening, labeling, encapsulation, packing, etc., I can imagine the place is crazy busy.
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
I think it would be informative if they would post more statistics on the website including graphs of coins graded over time like the past year, actual turnaround times, and maybe some photos of the work areas as some more transparency would allow their customers to fully understand the situation causing these delays.
,
You're far more optimistic than I. Looking at the shared orders page for a clue, it appears that the only grading and shipping taking place is of Chinese coins. Dealer submissions of the thousands of mint garbage wouldn't appear on that page necessarily.
I guess it would just be nice if someone in charge would just come onto the forum with an explanation when things are this far out of the norm. The silent treatment is not a good look.
If you do what you always did, you get what you always got.
I was "expedited" 2 weeks ago like others here. Regular submission received 9/3. Been in QA since early October...
I called earlier to check on my own submission now on business day 43 (turnaround was at 25 when I submitted) and their auto attendant said they are not taking anymore calls today in their queue...
@DollarAfterDollar said:
I guess it would just be nice if someone in charge would just come onto the forum with an explanation when things are this far out of the norm. The silent treatment is not a good look.
Agree completely on the silent treatment...I'm not as much upset with the delay, these things happen and its understood its an estimated turnaround time - but a banner on the website explaining delays, or even an automated email to people who have submitted (cant be hard to mail merge all those email addresses for standard, regular, and economy) would be a nice touch.
@Goldminers said:
PCGS statistics page says 255,049 coins graded in the last 30 days. If they work 8 hour days, 5 days a week, that roughly works out to a coin or medal graded every 2.4 seconds.
Considering grading and QA involves 2-3 different graders taking a look at each coin before reaching a final conclusion, there must be quite a few people involved going full speed. Then factor opening, labeling, encapsulation, packing, etc., I can imagine the place is crazy busy.
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
I think it would be informative if they would post more statistics on the website including graphs of coins graded over time like the past year, actual turnaround times, and maybe some photos of the work areas as some more transparency would allow their customers to fully understand the situation causing these delays.
,
You're far more optimistic than I. Looking at the shared orders page for a clue, it appears that the only grading and shipping taking place is of Chinese coins. Dealer submissions of the thousands of mint garbage wouldn't appear on that page necessarily.
I guess it would just be nice if someone in charge would just come onto the forum with an explanation when things are this far out of the norm. The silent treatment is not a good look.
Looking at the shared orders page for a clue, it appears that the only grading and shipping taking place is of Chinese coins. Dealer submissions of the thousands of mint garbage wouldn't appear on that page necessarily.
That statement is factually incorrect. I submit in bulk and my orders are on the shared order page like all other submissions. Dealers can choose to NOT share them as anyone can….
30 coins, econ with true view, today is business day 62 after they logged them. Now in ‘quality check.’
I think most people would tolerate long times if the expectations were accurately set.
Buying and Selling coins for 54 years, 700+ shows in last 20 years, and boy am I tired.
Purchased and Trademarked the Mohawk Valley Hoard
Originated the Rochester (NY) Area Coin Expo
@Keshequa said:
30 coins, econ with true view, today is business day 62 after they logged them. Now in ‘quality check.’
I think most people would tolerate long times if the expectations were accurately set.
This is my complaint also. If I go to Cheesecake Factory and they tell me it’s a 2 hour wait and I say man that’s awhile but I’ll go ahead and wait and it ends up taking 6 plus hours to be seated I don’t care what blah blah excuse your give me I’m going to be pissed. If PCGS says it will take 586 days that’s fine at least I know.
If a professional grading company can’t accurately predict their workload how professional are they really?
The source for my monthly coins graded number of 255,049 is here, where the estimated times should be updated and also delays also explained to submitters once they exceed the times by significant amounts.
I am now up to 108 days or 76 business days and still grading now in expedite mode, and not even up to encapsulation yet. Yes, they were economy but now more than 30 days above the 45 business day estimate.
And I think @Barberian is waiting even longer, and it is his first submission. My first submission was in 2006, was free with new member grading coupons, and came back in 15 business days, or 3 weeks from beginning to end.
@Goldminers said:
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
So sympathy, respect, and my money? Nah. Selling a 30 day service that actually takes 60 days is borderline theft. Doing it when you know the 30 day estimate is wrong, actually is. Now I'm not saying they're stick up kids robbing liquor stores but I think you'd be hard pressed to get someone there to keep a straight face and say the times are accurate.
@Goldminers said:
My first submission was in 2006, was free with new member grading coupons, and came back in 15 business days, or 3 weeks from beginning to end.
They don't need us little guys anymore.
What they should do, in my non-expert opinion, is bifurcate the process. Have separate grading processes for collectors and dealers. Let the mega-dealers who submit hundreds of coins at a time eat the wait they create.
Great transactions with oih82w8, JasonGaming, Moose1913.
@Goldminers said:
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
So sympathy, respect, and my money? Nah. Selling a 30 day service that actually takes 60 days is borderline theft. Doing it when you know the 30 day estimate is wrong, actually is. Now I'm not saying they're stick up kids robbing liquor stores but I think you'd be hard pressed to get someone there to keep a straight face and say the times are accurate.
I was mostly referring to the graders and other workers with my comments about sympathy or respect. I have had to work in thankless, tedious jobs before, and it can't be very fun to examine coins, especially thousands of the same boring ones, under bright lights all day looking for every speck, and putting them into plastic everyday.
It believe it is management or the owners who are responsible for the silence on this delay issue. I was initially hopeful that the new President might offer some solutions to fix this problem at some point, since it seems to be causing reputational damage the longer it continues.
Comments
I doubt the graders are to blame. I suspect PCGS has been swamped with submissions since the Summer with coin shows starting up again and new coins coming out from the mint. I also asked for two attributions and TV's, and that may take some time.
Business day 58 for 30 coin econ submission. When submitted, estimated turnaround was 25. Then changed to 45. But, we’re at 58. Email to Steph remains unanswered.
Buying and Selling coins for 54 years, 700+ shows in last 20 years, and boy am I tired.
Purchased and Trademarked the Mohawk Valley Hoard
Originated the Rochester (NY) Area Coin Expo
I have not wanted to poke the bear. Too conscious about 'big brother' and too appreciative of the forum we have here to want to say much. But . . . . . . .
As a submitter of over a decade, and a strong supporter of our hosts (and contributor on the 'Holder' section and consistent source for forum questions on our host's holders) . . . . . .
I just would rather buy PCGS coins already slabbed. The cost, wait, and hassle is just not worth it to me anymore. I'd rather buy the coin (slab cost is usually not factored in to price anyway) already in a PCGS holder than submit for my own entertainment and wait and absorb the cost.
If you are paying attention . . . . I am a STRONG supporter of our hosts and want to continue to purchase PCGS coins in near-exclusivity . . but I am at a point where buying them from secondary sources makes more sense than submitting.
Drunner
Why do you assume any fault lies with the graders? I doubt that they’re sitting around, twiddling their thumbs.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Outrageous.
Great transactions with oih82w8, JasonGaming, Moose1913.
Without inside knowledge we're not in a position to pinpoint blame.
Great transactions with oih82w8, JasonGaming, Moose1913.
I blame all the bullion coming out of the mint right now. I bet they are under a lot of pressure from some of the big players to get their MS70 plastic out first.
That's my story and I'm sticking to it!
Though I've purchased many TPG-graded coins, I prefer raw coins to slabbed coins because I like the look of coins in Dansco albums, air-tites, etc. I also like the "thrill of the hunt" in finding nice raw coins that will pass TPG grading.
Attributing and cherrypicking varieties of raw coins will generate coins that are much more marketable as properly attributed, TPG-graded, coins. A rare SLH die marriage and encouragement from LSCC members prompted me to submit coins to PCGS for the first time. The others I submitted were particularly nice coins I purchased raw for peanuts off of eBay that I hope to profit from someday. I also wanted TrueViews of these coins as well.
Nah, they're playing "Quarters".
If you want to try your patience, try going to Disneyland these days (post-pandemic) and waiting four-plus hours for a four-minute ride!
peacockcoins
I sent 172 coins in at the end of July. To answer your question and mine : " it should take mine longer" .
here is to hoping you get good grades.
UPDATE!!!!
STILL NOTHING SHOWS BEING IMAGED FOR OVER 30 DAYS NOW........
HOW LONG DOES IT TAKE TO IMAGE 3 @#@!@#! COINS........
THIS WILL FOR SURE BE THE LAST TIME I SEND TO PCGS FOR GRADING TILL THEY GET THEIR ACT TOGETHER
AND START CARING FOR THEIR CUSTOMERS THE WAY THEY WANT THE CUSTOMERS TO CARE FOR THEM.
HERE IS A GOOD IDEA HOW ABOUT I PAY WHEN I RECEIVE MY GOODS LIKE IN A REAL COMMERCE WORLD....
HOPE I DON'T GET BANNED NOW.......................
Surely, you understand that it’s not just about how long it takes to image three coins. And that there’s a lot more involved, including, where in the process your submission is, relative to others. Why post something, that you seem to think might result in you getting banned?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
. Why post something, that you seem to think might result in you getting banned?
Don't think my comment would result in getting banned, just put that in for dramatic effect.........
Surely our host isn't that sensitive about their own performance.
I Blame the mint bullion and the big fish that need their 70 grades first. But it is what it is. I'm so desperate to see what my first cladking modern submission grades, but I don't want to send more till I can evaluate how I did on this submission.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Regular and express are just as slow
Actually the Answer is NO because... In order for the grades to be released they need to charge your credit card. Once they charge your credit card you need to receive the coins back. If the coins are not received within a certain number of days you can do a chargeback against your credit card. PCGS doesn't like chargebacks.
I think I have 9 invoices in varying speeds at our hosts.
You send in your coins and you wait for the results or you can sell your raw coins to someone who will wait.
Just saying……
A: The year they spend more on their library than their coin collection.
A numismatist is judged more on the content of their library than the content of their cabinet.
This is the same BS that happens every time the mint comes up with some big time promo. Thousands of 2021 Morgan and Peace dollars are bought by Dealers sight unseen and clog up the regular business of grading. They are now beginning to appear in magazines and for sale on the internet like they're something special.
Reminds me of the gold mercury dimes a few years back.
Meanwhile my "regular" submission expected to take 25 business days is now approaching 3 calendar months.
My question is when do I need to put in the claim for lost coins?
The coins are not lost, just waiting in a big line that has people cutting in front that pay more. Sort of like Disneyland.
If you call and they are really late, they will put them into an "expedite" queue.
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
Where they may sit for several more weeks, maybe even months. We'll see how long it takes...three weeks in "expedite" mode now with no movement.
How long have your items been in expedite mode @Goldminers?
The wrong line at stores, the wrong lane in traffic jams. Why would things be different with TPG grading?
I submitted three coins last week at the PCGS show in San Diego on Wednesday and they were graded Thursday and I had them back in my office Monday.
Hmmmm, I never get charged until my coins are on the way. Of course if you pay by check that is understandable. My credit card gets hit and I know my coins are on the way home!
Not sure if you're advising the OP to pay a premium next time, or applying salt to his wound.
I too have had a couple weeks in the past in expedite mode. I only just called them this time and don't have high expectations. It is frustrating when they sit in grading for over three months, and some get theirs back in hand in 3 working days. More $$$ = less time.
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
What if…. what if the pandemic has brought a lot of collectors out of the woodwork or have given folks time to select coins to submit? Kinda like ammunition, so many folks bought guns, the ammunition has been depleted for a very long time. Don’t blame the ammo suppliers, blame the gun buyers.
Also, I imagine 99.99% of the “big boys” submit through the bulk department and that is a completely separate side of the house. Their submissions don’t impact regular submission timelines. That’s at least hour I understand it.
What if....you supply the coins to tpg then they get stuck in the chain? Supply chain issue maybe. Just over the pandemic excuse for everything these days. Used to be a day when superb companies overdelivered. Sad to hear about the turnaround times. Guess I'll wait until pandemic and supply chain issues resolve to send my coins in.
That's what I'm thinking, they are low on plastic boxes and are only shipping expedited orders to conserve boxes for high level submitters.
Probably like every other company in the country, can't get people to come to work or lots of vacancies. We have about 200 vacancies where I work.
Who knows what's going on with grading...but I have been stuck in QA check now for 2 weeks...It's just CRAZY!!!
My US Economy received 8/19 just moved to encapsulation yesterday, 52 business days. It seems it will be another 10-15 business days before the grades are in. BRUTAL!
If it wasn't for the list on the website I probably couldn't even tell you what I sent in... 21 coins ranging from wheat cents to Morgan and Peace dollars. Included in the bunch are a group of six Jefferson Nickels. It's the first time I've sent in Jeffersons and it's killing me to see how good or bad my estimates are, FS and numeric grade-wise. The other coin that has me impatiently waiting is a 1945-S Micro S that should FB despite previously being in a non-FB OGH. IF it upgrades and IF it FB's it will be a happy day!
Same boat, but not two weeks yet. Mine went from grading to encapsulation to QA in 2 days (after not updating from received for a month), and now stuck in QA for a week.
80 days today, stuck in QA hell.
One of the medals in the last long wait submission was stuck in QA for about 2 weeks and when I received it naturally it was labeled incorrectly so back it went and it is still there. They call these mechanical errors, leading me to believe the QA is being done by robots
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
PCGS statistics page says 255,049 coins graded in the last 30 days. If they work 8 hour days, 5 days a week, that roughly works out to a coin or medal graded every 2.4 seconds.
Considering grading and QA involves 2-3 different graders taking a look at each coin before reaching a final conclusion, there must be quite a few people involved going full speed. Then factor opening, labeling, encapsulation, packing, etc., I can imagine the place is crazy busy.
Trying to do all this, with various California Covid-19 restrictions, employee turnover, and still maintain such high grading standards is quite an accomplishment, so I believe in all honesty they deserve a lot of respect.
I think it would be informative if they would post more statistics on the website including graphs of coins graded over time like the past year, actual turnaround times, and maybe some photos of the work areas as some more transparency would allow their customers to fully understand the situation causing these delays.
,
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
You're far more optimistic than I. Looking at the shared orders page for a clue, it appears that the only grading and shipping taking place is of Chinese coins. Dealer submissions of the thousands of mint garbage wouldn't appear on that page necessarily.
I guess it would just be nice if someone in charge would just come onto the forum with an explanation when things are this far out of the norm. The silent treatment is not a good look.
I was "expedited" 2 weeks ago like others here. Regular submission received 9/3. Been in QA since early October...
I called earlier to check on my own submission now on business day 43 (turnaround was at 25 when I submitted) and their auto attendant said they are not taking anymore calls today in their queue...
Agree completely on the silent treatment...I'm not as much upset with the delay, these things happen and its understood its an estimated turnaround time - but a banner on the website explaining delays, or even an automated email to people who have submitted (cant be hard to mail merge all those email addresses for standard, regular, and economy) would be a nice touch.
Successful BST Transactions with: PerryHall, MrSlider, Cent1225, SurfinxHI, Blu62vette, robkool, gowithmygut, coinlieutenant, Downtown1974, MilesWaits, Shrub68, justindan
Where is the shared orders page?
@Morpheus1967 = https://www.pcgs.com/shared-orders/
Successful BST Transactions with: PerryHall, MrSlider, Cent1225, SurfinxHI, Blu62vette, robkool, gowithmygut, coinlieutenant, Downtown1974, MilesWaits, Shrub68, justindan
That statement is factually incorrect. I submit in bulk and my orders are on the shared order page like all other submissions. Dealers can choose to NOT share them as anyone can….
30 coins, econ with true view, today is business day 62 after they logged them. Now in ‘quality check.’
I think most people would tolerate long times if the expectations were accurately set.
Buying and Selling coins for 54 years, 700+ shows in last 20 years, and boy am I tired.
Purchased and Trademarked the Mohawk Valley Hoard
Originated the Rochester (NY) Area Coin Expo
This is my complaint also. If I go to Cheesecake Factory and they tell me it’s a 2 hour wait and I say man that’s awhile but I’ll go ahead and wait and it ends up taking 6 plus hours to be seated I don’t care what blah blah excuse your give me I’m going to be pissed. If PCGS says it will take 586 days that’s fine at least I know.
If a professional grading company can’t accurately predict their workload how professional are they really?
The source for my monthly coins graded number of 255,049 is here, where the estimated times should be updated and also delays also explained to submitters once they exceed the times by significant amounts.
https://www.pcgs.com/statistics
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
We know they're watching this thread. I would think some sort of official response would be in good form.
I will say this much- I'm at the point in my collecting that I don't need to submit anything any more. This is the last time.
Great transactions with oih82w8, JasonGaming, Moose1913.
I am now up to 108 days or 76 business days and still grading now in expedite mode, and not even up to encapsulation yet. Yes, they were economy but now more than 30 days above the 45 business day estimate.
And I think @Barberian is waiting even longer, and it is his first submission. My first submission was in 2006, was free with new member grading coupons, and came back in 15 business days, or 3 weeks from beginning to end.
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
So sympathy, respect, and my money? Nah. Selling a 30 day service that actually takes 60 days is borderline theft. Doing it when you know the 30 day estimate is wrong, actually is. Now I'm not saying they're stick up kids robbing liquor stores but I think you'd be hard pressed to get someone there to keep a straight face and say the times are accurate.
They don't need us little guys anymore.
What they should do, in my non-expert opinion, is bifurcate the process. Have separate grading processes for collectors and dealers. Let the mega-dealers who submit hundreds of coins at a time eat the wait they create.
Great transactions with oih82w8, JasonGaming, Moose1913.
I have a reholder that is taking 6 weeks!
Sunshine Rare Coins
sunshinecoins.com/store/c1/Featured_Products.html
I was mostly referring to the graders and other workers with my comments about sympathy or respect. I have had to work in thankless, tedious jobs before, and it can't be very fun to examine coins, especially thousands of the same boring ones, under bright lights all day looking for every speck, and putting them into plastic everyday.
It believe it is management or the owners who are responsible for the silence on this delay issue. I was initially hopeful that the new President might offer some solutions to fix this problem at some point, since it seems to be causing reputational damage the longer it continues.
National Commemorative Medals of the U.S. Mint:
https://www.pcgs.com/setregistry/u-s-coins/medals-tokens/national-commemorative-medals-united-states-mint-1940-present/alltimeset/195526
I enjoy reading all the "economy" submissions turning around several weeks earlier than my "regular" submission has been sitting in "grading".