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Coin won’t fit in 2.5 x 2.5 Mylar flip

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I called PCGS customer service this morning and got a return call quicker than expected. Problem is the answer I received wasn’t correct. I was told to put the over sized coin in a padded envelope. I explained it was a proof and that would scratch it or damage it in someway. The reply I got was “well that’s a very good question”. I replied thank you but what am I supposed to do? He advised me to submit it in the original plastic case. The submission directions clearly state “do not submit in the plastic capsule”. Anyone know how to submit an oversized coin? Thanks in advance for the replies as I’m sure someone has submitted large coins before.
David

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