I hesitate to post this, but we all could use some back and forth banter about ebay returns!
It always seems to happen when I offer a coin I really don't have room to discount.
This is a PCGS problem free early graded type coin. I'm being vague because of all the sleuths here!
A few hours after I shipped the coin I get a message telling me he hoped I shipped by priority mail with signature confirmation. I replied I shipped it 1st class with insurance. He then goes on to inform me he lives in a community with common mailboxes that are being broken in to. I replied UGGGH! I wish you had told me before I shipped!
The back and forth about having to watch for the package etc.
Then he said he was having second thoughts because he wasn't sure he really liked the coin. I then reminded him that it is clearly displayed in my listing that there is a 3% restocking fee due to Paypal not refunding the fees and he would have to pay for the return shipping. His reply, that might persuade me to keep the coin.
He received the coin today and told me the coin was a little darker than he thought it would be. Then asked if I could wait a few days as he wouldn't be able to show it to his customer for a few days. I replied I offer a 14 day returns. His response was after date of receipt...today's date.
I thought about it a bit and decided, this guys a dealer! So I wrote this in response:
I am writing this because you have told me you are trying to resell the coin. I have been a dealer for over 25 years and buying on ebay for over 20 years. I have bought probably 2-3 million dollars worth of coins on ebay. I can count the amount of coins I've returned on less than 2 hands. Sure, I may loose a little on some but 9 times out of 10 it was on me. I have learned over the years how to judge pictures and know when to take a gamble due to people who do not know how to take pictures, etc. etc.. My pictures are probably in the top 5% on ebay as far as accuracy. The coin being darker than you thought probably has to do with the differences in the settings between our monitors. If you have the brightness on your monitor turned up high, the coin will appear lighter than it is. I learned a long time ago most people, including myself turn down the brightness on their monitors because of the detrimental effect on your eyes. On my monitor the pictures of the coin are spot on.
Ebay is not an approval service for dealers and most play by those rules. This is why so many dealers, including myself gave up the top rated seller discount because of the abuse of free returns. I really don't get many returns but it is a principal as it is always folks trying to sell a coin for a profit and return it when they can't sell it. There is a growing comradery of ebay coin dealers that share their experiences with buyers. The only weapon dealers have is to block bidders, which we do.
Just thought I would offer this "food for thought".
LET THE BASHING BEGIN!