~ ~ ~ A Message from Mint Director Ryder 11/18/20 - ### Added Coin World Editorial 11-21 ###
A paragraph addressing the mess experienced with the recent new offerings from the Mint.
As many of you are aware, a slowdown of the Mint’s online sales website caused frustration for many of our loyal customers, who were unable to purchase their desired product. One contributing factor is that there were 390,000 users attempting to access the website during one time frame, which is more than triple the capacity we had planned for. I can also tell you that our solutions to prevent automated purchases by “bots” also put an immense strain on our website and can lead to unintended issues for other legitimate purchasers. The overwhelming demand for these products outpaced our website capacity in ways that we are still trying to better understand and remedy. That said, more than 75 percent of 75th Anniversary End of World War II products were purchased by the Mint’s registered customers. I have asked my team to do a thorough analysis of what went wrong, and, by balancing capacity versus cost, come up with long-term, lasting solutions that will provide our customers with a vastly improved buying experience.
Sounds like a typical explanation, semi apology, from an experienced Washington bureaucrat in response to a HUGE FAILURE. To me, unless there is a follow up with the findings and a permeant solution, this is so much "words saying nothing". The Mint needs to take this situation seriously and FIX IT.