New PSA Customer Request Center
Beginning today PSA is releasing a new portal for our customers through their online account - CUSTOMER REQUEST CENTER. The PSA Customer Request Center is designed specifically for customers inquiring about Label Corrections (Mech Errors), Research Requests and Damage Reviews. Customers can submit inquiries through their online accounts. Please submit front and back images of the item(s) in question with as much detailed information as possible.
The benefits for PSA customers are two-fold. First, those customers contacting PSA with these specific issues will receive quicker responses than before. Second, the removal of these requests from the Customer Service queue will free up Customer Service reps to respond more quickly to the inquiries they receive via phone and email.
NOTE*** Any customers requesting a “Free Reholder” that does not fall under the damage review or label correction sections should be submitted through normal Customer Service route.