@kimo75 said:
Additionally there should be very few submissions ever that require any research with the amount of cards they’ve graded.
You've never seen one of my subs then.
I have! And I’m just as guilty. My latest bulk order includes 22 foreign cards, a proof, 2 cards that will probably N9, and another that will be the first graded copy lol
You troublemakers should go straight to the spec department.
Actually I would love to work in PSA’s research department!
I'd love to be the guy opening all of the packages shipped to PSA. You can just imagine all of the great cards you'll likely see.
I can understand $8 bulk orders not being a priority, but my Express order (estimated 8 days) just past 10 days. You would think they would take $75 a card a little more seriously.
Bernie Carlen
Currently collecting.....your guess is as good as mine.
@PlayBall said:
I can understand $8 bulk orders not being a priority, but my Express order (estimated 8 days) just past 10 days. You would think they would take $75 a card a little more seriously.
My express logged 6/6 just popped today...yours will almost certainly be ready tomorrow.
@WalkinDude said:
I have a order that was posted on April 11th, 2019.
It was a regular 25 business day submission for 3 crossover cards.
It has now been 43 business days and nothing yet.
waiting, waiting and more waiting
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
@WalkinDude said:
I have a order that was posted on April 11th, 2019.
It was a regular 25 business day submission for 3 crossover cards.
It has now been 43 business days and nothing yet.
waiting, waiting and more waiting
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
@WalkinDude said:
I have a order that was posted on April 11th, 2019.
It was a regular 25 business day submission for 3 crossover cards.
It has now been 43 business days and nothing yet.
waiting, waiting and more waiting
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
Have you reached out to ask?
I call every couple days and they say it's taking longer and they'll send a reminder note to the supervisors. In my opinion, all the calls to customer service do no good.
@WalkinDude said:
I have a order that was posted on April 11th, 2019.
It was a regular 25 business day submission for 3 crossover cards.
It has now been 43 business days and nothing yet.
waiting, waiting and more waiting
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
Have you reached out to ask?
I call every couple days and they say it's taking longer and they'll send a reminder note to the supervisors. In my opinion, all the calls to customer service do no good.
Sounds very familiar, lol. If it goes a few more days, maybe reach out to Steve Sloan directly?
@WalkinDude said:
I have a order that was posted on April 11th, 2019.
It was a regular 25 business day submission for 3 crossover cards.
It has now been 43 business days and nothing yet.
waiting, waiting and more waiting
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
Have you reached out to ask?
I call every couple days and they say it's taking longer and they'll send a reminder note to the supervisors. In my opinion, all the calls to customer service do no good.
Sounds very familiar, lol. If it goes a few more days, maybe reach out to Steve Sloan directly?
Yeh, I'll see what happens next week. That's a good idea about contacting Steve Sloan. Thanks.
I called yesterday on my 65 day submission that was logged 3/1. I was told to expect 85+ and if it went over 85 they would issue a voucher for the trouble. I was also told they would “flag” the order so the graders would know it was behind schedule.
Order = Express Dual Grading 4 x Hank Aaron Autographed Raw Rookie Cards
Timeline =
5/13/2019 - Shipped from East Coast
5/16/2019 - Signed for by PSA
5/22/2019 - Logged
6/13/2019 - Popped
6/14/2019 - Shipped back to East Coast
6/17/2019 - Delivered back to East Coast
Express dual service is advertised at 20 business days. From log to pop, it took 16 business days, so above average in terms of turn around time performance. If you factor in the date the cards were signed for by PSA to pop, then it was exactly 20 business days.
Results listed below. All 4 cards were "crack outs" that I had Hank auto via a private signing a few months back. Original grades were =
SGC 5 crossed to PSA 4
SGC 3.5 crossed to PSA 3
PSA 2 crossed to PSA 1.5
PSA 1.5 crossed to PSA 1.5
I like the new real time status updates for submissions on the My Orders page.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
@erikthredd said:
I got two 15 card CC orders there that were entered on 6-6 and a 2 card Regular service order entered on 6-5.
One of my 15 card CC orders grades popped last night and it was a mixed result but 14 business days was great. My other 15 card CC order is past the grading and now at the assembly stage,hopefully the grades pop tonight. My 2 card order is currently grading so hopefully those pop tonight too.
The turnaround time on these if shipped within a day or two would be outstanding imho.
@kimo75 said:
Does anyone know once it hits grading status how long it may be until grades are online ?
I am into the "Assembly" part of the process, but I do not believe my grade is online. Hard to say. It was a Pop 0 when submitted. A pop 1 PSA 8 showed up a couple months ago. I figured it was just bad luck and someone else submitted the same item. I guess I should know in a week or two (or maybe less).
@PlayBall said:
I can understand $8 bulk orders not being a priority, but my Express order (estimated 8 days) just past 10 days. You would think they would take $75 a card a little more seriously.
My express logged 6/6 just popped today...yours will almost certainly be ready tomorrow.
Well, "tomorrow" wound up being 7 more days. And the grades were brutal.
Anyway, I have a bulk submission received on 4/24, that is in the assembly phase, but my bulk submissions from 3/9, 3/11, and 3/12 are still in the grading phase. No rhyme or reason.
Bernie Carlen
Currently collecting.....your guess is as good as mine.
Recently, PSA started showing which step along the process your submission is in. I like this feature. See picture for a current example of mine. Does anyone have an idea about relative time of each step?
Step 1: receive and review
Step 2: log
Step 3: research
Step 4: grade
Step 5: label and seal
Step 6: grade review
Step 7: label and holder review
Step 8: ship
I imagine steps 2-4 would typically take the majority of the time (~70%?).
So then in my example, I’m at step 5, seems like the rest would go pretty quickly.
94 Business days and counting on a CC Cross over. 3 phone calls and..... Anyone top being 69 days past promised turnaround time? Starting to worry it’s lost.
@Tecmo Boil said:
Recently, PSA started showing which step along the process your submission is in. I like this feature. See picture for a current example of mine. Does anyone have an idea about relative time of each step?
Step 1: receive and review
Step 2: log
Step 3: research
Step 4: grade
Step 5: label and seal
Step 6: grade review
Step 7: label and holder review
Step 8: ship
I imagine steps 2-4 would typically take the majority of the time (~70%?).
So then in my example, I’m at step 5, seems like the rest would go pretty quickly.
Any ideas?
I've been in Assembly since last Monday, but it seems 2-3 biz days is normal. QA1/QA2 usually complete in a day from what has been posted so far. Others are going to take more comments on how long between steps. I have one in Research so when it moves to Grading I'll be able to capture that duration.
I’m at 89 business days on my 65 day sub. I’ve been told to call when complete and they’ll issue a voucher. Wouldn’t it be better to just come close to meeting the expected times?
I've got a 25 day submission which is on day 68. I just called and was told that it would probably be another 3 weeks. I asked about the estimated turnaround times (37 days for a 25 day sub) and she says she has no idea where they get those numbers from and 80 days is more normal for a 25 day sub. WOW!
these numbers are crazy -- if not unacceptable...sending in cards and not having them come back for 5 to 6 months is a very hard pill to swallow...some changes have to be made, and it seems the obvious answer is to hire more qualified graders...
@Kep13 said:
these numbers are crazy -- if not unacceptable...sending in cards and not having them come back for 5 to 6 months is a very hard pill to swallow...some changes have to be made, and it seems the obvious answer is to hire more qualified graders...
Agreed. It’s become almost laughable. And if they offer everyone that goes over the estimates a voucher, how is that sustainable from a business standpoint?
@Terwin said:
I've got a 25 day submission which is on day 68. I just called and was told that it would probably be another 3 weeks. I asked about the estimated turnaround times (37 days for a 25 day sub) and she says she has no idea where they get those numbers from and 80 days is more normal for a 25 day sub. WOW!
Did you have a lot of oddball items that may have required a bit of research?
@Terwin said:
I've got a 25 day submission which is on day 68. I just called and was told that it would probably be another 3 weeks. I asked about the estimated turnaround times (37 days for a 25 day sub) and she says she has no idea where they get those numbers from and 80 days is more normal for a 25 day sub. WOW!
Did you have a lot of oddball items that may have required a bit of research?
No, as a matter of fact it's a review order so the first 3 steps are not even necessary.
@LOTSOS said: 69 days past promised turnaround time
Whaaaaaaaaaaattttttt!?!
Best part Andy is it went in with 14 other cards that were raw. They popped in about 20 days if I recall correctly. Like I said. Really starting to get worried it’s lost.
My CC renewal sub was logged on 6/14, and grades popped today along with cards being shipped! What a pleasant surprise!
And was happy with the grades.
Hope you guys don't have to wait much longer.
They emailed me back today (in less than one day vs 6 last time...nice change) staying that the collectors club specials are now pushing 95 days. I’m at 89.
@erikthredd said:
With the National only a few weeks away those estimates are only going to get worse when you think about it.
Yes and they took 4 days off for the fourth of July. I am all for people getting much needed time off but being down for 4 days won't help. Then you throw in a week off for the National and it will only get worse at least short term.
@erikthredd said:
With the National only a few weeks away those estimates are only going to get worse when you think about it.
Yes and they took 4 days off for the fourth of July. I am all for people getting much needed time off but being down for 4 days won't help. Then you throw in a week off for the National and it will only get worse at least short term.
Technically they only took off two days,thursday the 4th & friday the 5th and in my opinion that really isn't a big deal especially when I took the same two days off myself.
I've been in Assembly since last Monday, but it seems 2-3 biz days is normal. QA1/QA2 usually complete in a day from what has been posted so far.
I was in Assembly for 7 business days, but this could have been longer because I was already in assembly when the additional detail went live. Note, however, that this is for a wax pack.
I did go through QA1 today and am presently sitting in QA2. Would be great to see that finished today or tomorrow.
I've been in Assembly since last Monday, but it seems 2-3 biz days is normal. QA1/QA2 usually complete in a day from what has been posted so far.
I was in Assembly for 7 business days, but this could have been longer because I was already in assembly when the additional detail went live. Note, however, that this is for a wax pack.
I did go through QA1 today and am presently sitting in QA2. Would be great to see that finished today or tomorrow.
I'm in same boat with my own pack sub. Looking forward to it!
Scott, is this pack the 68 OPC pack you bought?
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Comments
I'd love to be the guy opening all of the packages shipped to PSA. You can just imagine all of the great cards you'll likely see.
Eric
Erikthredd’s MJ Collection: https://www.psacard.com/psasetregistry/publishedset/395035
Erikthredd’s Nike Air Jordan Collection: https://www.psacard.com/psasetregistry/basketball/key-card-sets/nike-poster-cards-michael-jordan-1985-1992/alltimeset/408486
My CC free submission were logged in on 5/23 and they just popped today (6/20). Less than a month for freebies I guess.
My CC freebie popped yesterday on day 37...logged 4/30
65 day bulk from 3/4 still going on day 79
I can understand $8 bulk orders not being a priority, but my Express order (estimated 8 days) just past 10 days. You would think they would take $75 a card a little more seriously.
Currently collecting.....your guess is as good as mine.
My express logged 6/6 just popped today...yours will almost certainly be ready tomorrow.
Mine also logged 6/6. Hope it's worth the wait.
Currently collecting.....your guess is as good as mine.
6/21/2019 - I'm on business day 51 on a regular 25 day order. Not sure why it's taking so long.
Patrick
Have you reached out to ask?
Yaz Master Set
#1 Gino Cappelletti master set
#1 John Hannah master set
Also collecting Andre Tippett, Patriots Greats' RCs, 1964 Venezuelan Topps, 1974 Topps Red Sox
I call every couple days and they say it's taking longer and they'll send a reminder note to the supervisors. In my opinion, all the calls to customer service do no good.
Patrick
Sounds very familiar, lol. If it goes a few more days, maybe reach out to Steve Sloan directly?
Yaz Master Set
#1 Gino Cappelletti master set
#1 John Hannah master set
Also collecting Andre Tippett, Patriots Greats' RCs, 1964 Venezuelan Topps, 1974 Topps Red Sox
Yeh, I'll see what happens next week. That's a good idea about contacting Steve Sloan. Thanks.
Patrick
I called yesterday on my 65 day submission that was logged 3/1. I was told to expect 85+ and if it went over 85 they would issue a voucher for the trouble. I was also told they would “flag” the order so the graders would know it was behind schedule.
Haha, yet their estimated turnaround time for bulk subs is listed as 67 days as I type.
Order = Express Dual Grading 4 x Hank Aaron Autographed Raw Rookie Cards
Timeline =
5/13/2019 - Shipped from East Coast
5/16/2019 - Signed for by PSA
5/22/2019 - Logged
6/13/2019 - Popped
6/14/2019 - Shipped back to East Coast
6/17/2019 - Delivered back to East Coast
Express dual service is advertised at 20 business days. From log to pop, it took 16 business days, so above average in terms of turn around time performance. If you factor in the date the cards were signed for by PSA to pop, then it was exactly 20 business days.
Results listed below. All 4 cards were "crack outs" that I had Hank auto via a private signing a few months back. Original grades were =
SGC 5 crossed to PSA 4
SGC 3.5 crossed to PSA 3
PSA 2 crossed to PSA 1.5
PSA 1.5 crossed to PSA 1.5
Scans below =
Those Aaron’s are awesome.
Ty sir
As of today both of my submissions are in “grading” status. Now I’m checking every ten minutes. Lol
My cellos packs took 4 months for grades to pop. Still waiting on them to arrive.
PC Walter Payton - Bear Down!
I like the new real time status updates for submissions on the My Orders page.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Does anyone know once it hits grading status how long it may be until grades are online ?
One of my 15 card CC orders grades popped last night and it was a mixed result but 14 business days was great. My other 15 card CC order is past the grading and now at the assembly stage,hopefully the grades pop tonight. My 2 card order is currently grading so hopefully those pop tonight too.
The turnaround time on these if shipped within a day or two would be outstanding imho.
Eric
Erikthredd’s MJ Collection: https://www.psacard.com/psasetregistry/publishedset/395035
Erikthredd’s Nike Air Jordan Collection: https://www.psacard.com/psasetregistry/basketball/key-card-sets/nike-poster-cards-michael-jordan-1985-1992/alltimeset/408486
I am into the "Assembly" part of the process, but I do not believe my grade is online. Hard to say. It was a Pop 0 when submitted. A pop 1 PSA 8 showed up a couple months ago. I figured it was just bad luck and someone else submitted the same item. I guess I should know in a week or two (or maybe less).
I don’t think your cards show up in the pop report until the day after you’ve been notified of grades being ready
Well, "tomorrow" wound up being 7 more days. And the grades were brutal.
Anyway, I have a bulk submission received on 4/24, that is in the assembly phase, but my bulk submissions from 3/9, 3/11, and 3/12 are still in the grading phase. No rhyme or reason.
Currently collecting.....your guess is as good as mine.
I’m starting to think that the grading phase may not necessarily mean they are actually being graded at this time. Just a general milestone.
Anyone else notice a lot of " Min size requirements" coming back ?
Jeff
logged 2/8...day 99....in "grading" now.
Welp, day 89 on my 65 day from 3/4. Another promised pop date passed and gone.
Recently, PSA started showing which step along the process your submission is in. I like this feature. See picture for a current example of mine. Does anyone have an idea about relative time of each step?
Step 1: receive and review
Step 2: log
Step 3: research
Step 4: grade
Step 5: label and seal
Step 6: grade review
Step 7: label and holder review
Step 8: ship
I imagine steps 2-4 would typically take the majority of the time (~70%?).
So then in my example, I’m at step 5, seems like the rest would go pretty quickly.
Any ideas?
94 Business days and counting on a CC Cross over. 3 phone calls and..... Anyone top being 69 days past promised turnaround time? Starting to worry it’s lost.
Kevin
I've been in Assembly since last Monday, but it seems 2-3 biz days is normal. QA1/QA2 usually complete in a day from what has been posted so far. Others are going to take more comments on how long between steps. I have one in Research so when it moves to Grading I'll be able to capture that duration.
I’m at 89 business days on my 65 day sub. I’ve been told to call when complete and they’ll issue a voucher. Wouldn’t it be better to just come close to meeting the expected times?
I've got a 25 day submission which is on day 68. I just called and was told that it would probably be another 3 weeks. I asked about the estimated turnaround times (37 days for a 25 day sub) and she says she has no idea where they get those numbers from and 80 days is more normal for a 25 day sub. WOW!
these numbers are crazy -- if not unacceptable...sending in cards and not having them come back for 5 to 6 months is a very hard pill to swallow...some changes have to be made, and it seems the obvious answer is to hire more qualified graders...
WOW thanks for the updates guys. I have a stack of 15 ready for a CC renewal sub and 47 trying to get to 50 but I see I don't need to be in a rush.
Whaaaaaaaaaaattttttt!?!
Andy
Agreed. It’s become almost laughable. And if they offer everyone that goes over the estimates a voucher, how is that sustainable from a business standpoint?
Did you have a lot of oddball items that may have required a bit of research?
With the National only a few weeks away those estimates are only going to get worse when you think about it.
Eric
Erikthredd’s MJ Collection: https://www.psacard.com/psasetregistry/publishedset/395035
Erikthredd’s Nike Air Jordan Collection: https://www.psacard.com/psasetregistry/basketball/key-card-sets/nike-poster-cards-michael-jordan-1985-1992/alltimeset/408486
No, as a matter of fact it's a review order so the first 3 steps are not even necessary.
Best part Andy is it went in with 14 other cards that were raw. They popped in about 20 days if I recall correctly. Like I said. Really starting to get worried it’s lost.
Kevin
Better than N1: EOT, just got my first two.
My CC renewal sub was logged on 6/14, and grades popped today along with cards being shipped! What a pleasant surprise!
And was happy with the grades.
Hope you guys don't have to wait much longer.
They emailed me back today (in less than one day vs 6 last time...nice change) staying that the collectors club specials are now pushing 95 days. I’m at 89.
Yes and they took 4 days off for the fourth of July. I am all for people getting much needed time off but being down for 4 days won't help. Then you throw in a week off for the National and it will only get worse at least short term.
Technically they only took off two days,thursday the 4th & friday the 5th and in my opinion that really isn't a big deal especially when I took the same two days off myself.
Eric
Erikthredd’s MJ Collection: https://www.psacard.com/psasetregistry/publishedset/395035
Erikthredd’s Nike Air Jordan Collection: https://www.psacard.com/psasetregistry/basketball/key-card-sets/nike-poster-cards-michael-jordan-1985-1992/alltimeset/408486
.
I was in Assembly for 7 business days, but this could have been longer because I was already in assembly when the additional detail went live. Note, however, that this is for a wax pack.
I did go through QA1 today and am presently sitting in QA2. Would be great to see that finished today or tomorrow.
I'm in same boat with my own pack sub. Looking forward to it!
Scott, is this pack the 68 OPC pack you bought?
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.