I wouldn't hold my breath. I had a buyer who admitted (through the eBay message system, no less) that he changed his mind about buying the coin and claimed SNAD so that he wouldn't have to pay for return shipping. After talking on the phone to half a dozen eBay CS reps, I ended up paying shipping on the buyer's "SNAD" claim.
But hey, maybe you'll be the lucky one who doesn't.
@Cougar1978 said:
A guy in coin club had a coin returned from eBay sale couple yr ago which was very nice with the return address of an attorney office with “return” marked on his enclosed original package (opened) with no message from the buyer advising the return whatsoever. He did not refund it and was never contacted. It later sold for a nice profit after being relisted. Go figure.
I would wager that the Buyer in that case died between date purchase and the delivery (or soon thereafter). When the heirs asked the probate attorney what to do about the packages, he probably just returned them figuring the Sellers would reverse the charges.
You are the definition of amazing and it's quite fitting that you are also selling on the most fantastic and wonderful platform that ever was or ever will be.
Kudos and congratulations.
I sell a significant portion of my stuff, about 18% to overseas buyers. A lot is heavy (manifolds, spindles, pumps, etc.) By ebay rules, they have to pay the return shipping back to the US.
No returns evers.
But I try to ship them the best quality, as I work off of repeat business.
I got back from Fun around 1:30am on Sunday ouch! On Monday I received an email that the returned package had been delivered. I went to the P.O. and recorded the whole process from walking in from the parking lot to retrieving the package and opening it to reveal the same coin I shipped with the broken slab taped shut.
I responded to eBay: "Customer returned broken merchandise. Refund request invalid. Need to ship item back to customer."
Reason for escalation: "I received item back in different condition."
Within minutes I received an email from eBay:
**"Thank you for reaching out regarding the return #.....
I understand that you have received an item which your buyer admits to opening. I am going to get this resolved and at no cost to you. I appreciate your working with your buyer and allowing us to provide some help on the back end. You do not need to ship the coin back to the buyer. Everyone has been made whole in this situation."
"The item has been delivered to you. eBay has refunded the buyer.
As a one-time courtesy to the buyer, we've covered this refund because the item was not returned in its original condition.
Thank you for letting us know about this issue and helping to create a safer marketplace."_**
Amazingly, I received payment from the buyer, the coin came back with no refund req'd ...and I keep the coin!
I am in a state of utter shock, and in a good way.
This was through the eBay Concierge service department available to higher volume sellers.
I've added the buyer to my blocked bidder list. Now that the transaction has been resolved, feel free to reach out via PM if you want the user's name to add to your blocked list. Please do not post the user on this thread or it will be reported to the Mods.
I got back from Fun around 1:30am on Sunday ouch! On Monday I received an email that the returned package had been delivered. I went to the P.O. and recorded the whole process from walking in from the parking lot to retrieving the package and opening it to reveal the same coin I shipped with the broken slab taped shut.
I responded to eBay: "Customer returned broken merchandise. Refund request invalid. Need to ship item back to customer."
Reason for escalation: "I received item back in different condition."
Within minutes I received an email from eBay:
_"Thank you for reaching out regarding the return #.....
I understand that you have received an item which your buyer admits to opening. I am going to get this resolved and at no cost to you. I appreciate your working with your buyer and allowing us to provide some help on the back end. You do not need to ship the coin back to the buyer. Everyone has been made whole in this situation."
"The item has been delivered to you. eBay has refunded the buyer.
As a one-time courtesy to the buyer, we've covered this refund because the item was not returned in its original condition.
Thank you for letting us know about this issue and helping to create a safer marketplace."_
Amazingly, I received payment from the buyer, the coin came back with no refund req'd ...and I keep the coin!
I am in a state of utter shock, and in a good way.
This was through the eBay Concierge service department available to higher volume sellers.
I've added the buyer to my blocked bidder list. Now that the transaction has been resolved, feel free to reach out via PM if you want the user's name to add to your blocked list. Please do not post the user on this thread or it will be reported to the Mods.
As much as I hate and gripe about eBay, I do give them credit that every now and then they surprise me. I purchased a toned GSA Morgan on eBay from extremely juiced (not obvious) images. The return was initially denied in error. EBay told me to keep the coin, and I received a full refund from them as opposed to the seller. Unfortunately, for every eBay nightmare story with a happy ending, there are dozens more where the seller is cheated. I'm glad this worked out for you.
You're still out with regrading fees to return coin to a holder. And....will you eventually post photo of what buyer complained about? The rim ding. Was he legit?
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
@leothelyon said:
You're still out with regrading fees to return coin to a holder. And....will you eventually post photo of what buyer complained about? The rim ding. Was he legit?
Leo
As I read it, he was able to keep his original sales proceeds and the now raw coin.
@leothelyon said:
You're still out with regrading fees to return coin to a holder. And....will you eventually post photo of what buyer complained about? The rim ding. Was he legit?
Leo
As I read it, he was able to keep his original sales proceeds and the now raw coin.
Yes, win win, no doubt.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
If they claim it is damaged you will pay the return shipping if you want it back. Ask me how I know!
@mustangmanbob said:
I sell a significant portion of my stuff, about 18% to overseas buyers. A lot is heavy (manifolds, spindles, pumps, etc.) By ebay rules, they have to pay the return shipping back to the US.
No returns evers.
But I try to ship them the best quality, as I work off of repeat business.
@amwldcoin said:
If they claim it is damaged you will pay the return shipping if you want it back. Ask me how I know!
@mustangmanbob said:
I sell a significant portion of my stuff, about 18% to overseas buyers. A lot is heavy (manifolds, spindles, pumps, etc.) By ebay rules, they have to pay the return shipping back to the US.
No returns evers.
But I try to ship them the best quality, as I work off of repeat business.
Glad it worked out for the seller but the buyer still cheated and got away with it. He did not profit from it but he pulled a fast one that went unpunished. Not sure what lesson he learned here...
I had a similar made whole yesterday. A person bought 2 printer cartridges from me, one used, one sealed, for a laser printer that had died on me. Only $20. After 6 weeks, he claimed the used cartridge had less ink than what I had shown, and wanted a refund. I offered him a partial, basically making it free for the used one. He accepted.
A week later, SNAD. My fault, I responded that he had gotten a refund on the partial one, and thought that covered it, but after 5 days, ebay refunded him ALL. I called them, explained, there were 2 cartridges, one new, one used, and he had gotten a refund on the used one, and was not complaining about the new one. They told me to send a label for return. I did, never got the cartridge back, so called them again, and they ping'd the buyer, and sent me to paypal, who refunded both the original price, less the refund, and the shipping label and send him a debit.
Ebay also pulled the nasty negative he left me after he got ping'd.
@Tookybandit said:
**"Thank you for reaching out regarding the return #.....
I understand that you have received an item which your buyer admits to opening. I am going to get this resolved and at no cost to you. I appreciate your working with your buyer and allowing us to provide some help on the back end. You do not need to ship the coin back to the buyer. Everyone has been made whole in this situation."
"The item has been delivered to you. eBay has refunded the buyer.
As a one-time courtesy to the buyer, we've covered this refund because the item was not returned in its original condition.
Thank you for letting us know about this issue and helping to create a safer marketplace."_**
Amazingly, I received payment from the buyer, the coin came back with no refund req'd ...and I keep the coin!
I am in a state of utter shock, and in a good way.
I'm glad it worked out for you, but every time eBay does this, I yell at them. I appreciate being made whole when the issue isn't my fault, but I absolutely hate that buyers are encouraged to pull these stunts by not being punished. Problems don't go away when those who cause them are rewarded.
Tookybandit, glad to hear that everything worked out for you and you were made whole again. It's very unfortunate that there are unscrupulous people out there that just try to screw people over and have no problems with their selves doing it to people. Wish everyone could be very honest at all times, sure would make this world a lot better place if everyone were
Comments
"Do sellers ever win a SNAD claim? Ever?"
I wouldn't hold my breath. I had a buyer who admitted (through the eBay message system, no less) that he changed his mind about buying the coin and claimed SNAD so that he wouldn't have to pay for return shipping. After talking on the phone to half a dozen eBay CS reps, I ended up paying shipping on the buyer's "SNAD" claim.
But hey, maybe you'll be the lucky one who doesn't.
I would wager that the Buyer in that case died between date purchase and the delivery (or soon thereafter). When the heirs asked the probate attorney what to do about the packages, he probably just returned them figuring the Sellers would reverse the charges.
Indian Head $10 Gold Date Set Album
You are the definition of amazing and it's quite fitting that you are also selling on the most fantastic and wonderful platform that ever was or ever will be.
Kudos and congratulations.
I sell a significant portion of my stuff, about 18% to overseas buyers. A lot is heavy (manifolds, spindles, pumps, etc.) By ebay rules, they have to pay the return shipping back to the US.
No returns evers.
But I try to ship them the best quality, as I work off of repeat business.
Well 3 Cheers for eBay!!!!
I got back from Fun around 1:30am on Sunday ouch! On Monday I received an email that the returned package had been delivered. I went to the P.O. and recorded the whole process from walking in from the parking lot to retrieving the package and opening it to reveal the same coin I shipped with the broken slab taped shut.
I responded to eBay: "Customer returned broken merchandise. Refund request invalid. Need to ship item back to customer."
Reason for escalation: "I received item back in different condition."
Within minutes I received an email from eBay:
**"Thank you for reaching out regarding the return #.....
I understand that you have received an item which your buyer admits to opening. I am going to get this resolved and at no cost to you. I appreciate your working with your buyer and allowing us to provide some help on the back end. You do not need to ship the coin back to the buyer. Everyone has been made whole in this situation."
"The item has been delivered to you. eBay has refunded the buyer.
As a one-time courtesy to the buyer, we've covered this refund because the item was not returned in its original condition.
Thank you for letting us know about this issue and helping to create a safer marketplace."_**
Amazingly, I received payment from the buyer, the coin came back with no refund req'd ...and I keep the coin!
I am in a state of utter shock, and in a good way.
This was through the eBay Concierge service department available to higher volume sellers.
I've added the buyer to my blocked bidder list. Now that the transaction has been resolved, feel free to reach out via PM if you want the user's name to add to your blocked list. Please do not post the user on this thread or it will be reported to the Mods.
As much as I hate and gripe about eBay, I do give them credit that every now and then they surprise me. I purchased a toned GSA Morgan on eBay from extremely juiced (not obvious) images. The return was initially denied in error. EBay told me to keep the coin, and I received a full refund from them as opposed to the seller. Unfortunately, for every eBay nightmare story with a happy ending, there are dozens more where the seller is cheated. I'm glad this worked out for you.
I’m glad it worked out for you.
Yay! eBay. I'm glad they came though for you.
You're still out with regrading fees to return coin to a holder. And....will you eventually post photo of what buyer complained about? The rim ding. Was he legit?
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
As I read it, he was able to keep his original sales proceeds and the now raw coin.
Yes, win win, no doubt.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
If they claim it is damaged you will pay the return shipping if you want it back. Ask me how I know!
How do you know?
Glad that the OP came out of this ok.
My YouTube Channel
Glad it worked out for the seller but the buyer still cheated and got away with it. He did not profit from it but he pulled a fast one that went unpunished. Not sure what lesson he learned here...
I had a similar made whole yesterday. A person bought 2 printer cartridges from me, one used, one sealed, for a laser printer that had died on me. Only $20. After 6 weeks, he claimed the used cartridge had less ink than what I had shown, and wanted a refund. I offered him a partial, basically making it free for the used one. He accepted.
A week later, SNAD. My fault, I responded that he had gotten a refund on the partial one, and thought that covered it, but after 5 days, ebay refunded him ALL. I called them, explained, there were 2 cartridges, one new, one used, and he had gotten a refund on the used one, and was not complaining about the new one. They told me to send a label for return. I did, never got the cartridge back, so called them again, and they ping'd the buyer, and sent me to paypal, who refunded both the original price, less the refund, and the shipping label and send him a debit.
Ebay also pulled the nasty negative he left me after he got ping'd.
I'm glad it worked out for you, but every time eBay does this, I yell at them. I appreciate being made whole when the issue isn't my fault, but I absolutely hate that buyers are encouraged to pull these stunts by not being punished. Problems don't go away when those who cause them are rewarded.
Tookybandit, glad to hear that everything worked out for you and you were made whole again. It's very unfortunate that there are unscrupulous people out there that just try to screw people over and have no problems with their selves doing it to people. Wish everyone could be very honest at all times, sure would make this world a lot better place if everyone were
Joe