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How would you handle this live bidding problem

Assume you bid on a coin during a live interent session with a major auction house.

The coin you want come for sale and you press the cut bid button.

After you press the button, the coin is closed but your cut bid shows up on the next lot. A coin you never looked at and had no intention of bidding on.

The coin arrives and it is clear that your cut bid was the next bid and won for a reason. It is a high grade coin which is very doubtful to cross to PCGS as it is overgraded.

Not only did you not win the coin you wanted but now have a $4000 coin you don't want and suspect could not sell for close to that price.

What would you do here?
I seldom check PM's but do check emails often jason@seated.org

Buying top quality Seated Dimes in Gem BU and Proof.

Buying great coins - monster eye appeal only.

Comments

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    RYKRYK Posts: 35,801 ✭✭✭✭✭
    I would have contacted the auction house about the problem long before taking delivery and ownership of the coin.
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    DIMEMANDIMEMAN Posts: 22,403 ✭✭✭✭✭
    Call and tell them what happened.
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    seateddimeseateddime Posts: 6,180 ✭✭✭
    They shipped them to me automatically but the invoice is open.

    I contacted them the same day but never got a solid answer.
    I seldom check PM's but do check emails often jason@seated.org

    Buying top quality Seated Dimes in Gem BU and Proof.

    Buying great coins - monster eye appeal only.
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    MFHMFH Posts: 11,720 ✭✭✭✭
    Happened to me - I ended up with a PCGS MS 66 1899-P Barber Dime which I didn't want -
    [ I thought I was bidding on an 1898-S Barber Dime in PCGS 65 ]. I thought they closed the
    bidding a tad too quickly on the lot I wanted - and I ended up chalking up my win as an experience.
    I immediately sold the 1899-P Dime in 66 - at a slight profit within a week of its receipt.

    Doesn't sound like your error will turn out as well.

    Good Luck.

    Mike Hayes
    ~~~~~~~~~~~~
    Coin collecting is not a hobby, it's an obsession !

    New Barber Purchases
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    << <i>I would have contacted the auction house about the problem long before taking delivery and ownership of the coin. >>

    image
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    swhuckswhuck Posts: 546 ✭✭✭
    If this was with Heritage, please contact me directly.
    Sincerely,

    Stewart Huckaby
    mailto:stewarth@HA.com
    ------------------------------------------
    Heritage Auctions
    Heritage Auctions

    2801 W. Airport Freeway

    Dallas, Texas 75261

    Phone: 1-800-US-COINS, x1355
    Heritage Auctions
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    roadrunnerroadrunner Posts: 28,374 ✭✭✭✭✭
    The auction houses know that the live bidding will have issues like this. It shouldn't be "sorry Charlie." But it would have been clear within minutes that
    you won the wrong lot. At that point I'd call the auction house and tell them I won the long lot. That should give them time to reopen the "wrong" lot and
    ensure everyone gets what they want. Not catching this error until the next day or days makes it a bit thornier.
    Barbarous Relic No More, LSCC -GoldSeek--shadow stats--SafeHaven--321gold
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    RYKRYK Posts: 35,801 ✭✭✭✭✭


    << <i>The auction houses know that the live bidding will have issues like this. It shouldn't be "sorry Charlie." But it would have been clear within minutes that
    you won the wrong lot. At that point I'd call the auction house and tell them I won the long lot. That should give them time to reopen the "wrong" lot and
    ensure everyone gets what they want. Not catching this error until the next day or days makes it a bit thornier. >>


    Thorniest is paying for and taking delivery of the mistake.
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    AnkurJAnkurJ Posts: 11,375 ✭✭✭✭
    I had a similar situation with Heritage, and they took care of everything. If it was with them, I trust you will be happy.
    All coins kept in bank vaults.
    PCGS Registries
    Box of 20
    SeaEagleCoins: 11/14/54-4/5/12. Miss you Larry!

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