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Update: good news and pics! Advice needed, coin still in transit shipped 14 days ago.
Walkerguy21D
Posts: 11,160 ✭✭✭✭✭
Update - I refunded the buyer his money and filed a claim with the PO about 10 days ago or so.....have gotten no response from the PO, but the coin showed up
at the buyer's home this weekend. Either the claim motivated them to locate and deliver it, or it was just held up somewhere for a long while. In any event
it was not stolen or lost forever, so that's the good news. It has been added to a very nice type set being built by a forum member.
Thanks in advance for any help or advice on what to do.....I'm really not seeking advice on what I 'shoulda' done, but here's the situation.
I mailed a group of coins out to different states back on April 16, and the one that went to Cal to a forum member has not been received yet.
As it was less than $200 and the forum member is well established, I sent it first class USPS insured, but did not do delivery confirmation, signature, like I do on more valuable shipments, etc.
I was notified today that the coin still has not been received. I called my PO, and they said their system shows it is still in transit, and then gave me a story about how Cal is a long way from here (FL), it needs more time.....I have sent plenty of coins to Cal, and it's usually 3 days, so I'm not buying that.
But realistically, how long should we wait, and what is the best course of action? Wait 30 days, and then file a claim if it hasn't turned up? I have done well over 200 coin shipments via the USPS and never had a problem or a claim, so this one threw me for a loop.
The coin in question, which the buyer is very happy with:
at the buyer's home this weekend. Either the claim motivated them to locate and deliver it, or it was just held up somewhere for a long while. In any event
it was not stolen or lost forever, so that's the good news. It has been added to a very nice type set being built by a forum member.
Thanks in advance for any help or advice on what to do.....I'm really not seeking advice on what I 'shoulda' done, but here's the situation.
I mailed a group of coins out to different states back on April 16, and the one that went to Cal to a forum member has not been received yet.
As it was less than $200 and the forum member is well established, I sent it first class USPS insured, but did not do delivery confirmation, signature, like I do on more valuable shipments, etc.
I was notified today that the coin still has not been received. I called my PO, and they said their system shows it is still in transit, and then gave me a story about how Cal is a long way from here (FL), it needs more time.....I have sent plenty of coins to Cal, and it's usually 3 days, so I'm not buying that.
But realistically, how long should we wait, and what is the best course of action? Wait 30 days, and then file a claim if it hasn't turned up? I have done well over 200 coin shipments via the USPS and never had a problem or a claim, so this one threw me for a loop.
The coin in question, which the buyer is very happy with:
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Comments
14 days is a long time, registered isnt taking that long lately.
I knew it would happen.
<< <i>I know this is obvious, but double check how you addressed the package if you have record of that. Zip code right? PO Box correct? Ive made silly mix ups with numbers before on addresses and things like this have resulted. >>
I also think this may be the problem as the shipment should not take this long. Most of the time it only takes two or three day for a package on this trek. At least you have insurance. For now on use the tracking service....Joe
So long as their tracking system shows it still in transit, it's nerve wracking, but I bet it'll work out okay.
First Class and Registered mail can take much longer than Priority Mail. I know
Priority cost more but when it comes to good feelings between seller and buyer
Priorty just makes better sense to me and that is all I use.
<< <i>What level of insurance? Did it require a sig? If it did you might ask him to check his PO and see if they are waiting for the sig. I think the slips are often overlooked by the PO and have had that happen a couple times. The package was there waiting for a sig, the receiver had not been given notice.
14 days is a long time, registered isnt taking that long lately. >>
If a notice was left the insurance tracking info would say that or at least indicate that it had been received at the CA PO.
MY COINS FOR SALE AT https://www.pcgs.com/setregistry/collectors-showcase/other/bajjerfans-coins-sale/3876
There are two kinds of people who mail lots of packages;
Those who have had the PO lose packages for them, and
Those who will have the PO lost packages for them.
In other words...its just a matter of time before you have to deal with this if you do any sort of mail volume. It's happened a couple of times to me over the past several years. Knock on wood, its never been a big ticket item, but generally, anything over a grand goes by Registered Mail and I've never had a problem (other than slow delivery) with a Registered Package. It may take awhile given the waiting period, but it sounds like you will be made whole by virtue of the insurance. Hope this is your last lost one!
Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum
If he is not feeling good offer a refund and have him return the package when it arrives or repay you for the item.
When thirty days has past then you will have to endure the nightmare of a Postal insurance claim.
BTW you will still have to refund the buyers payment as the insurance will be to you the sender.
Are they really this stupid, or are they destroying the dollar on purpose?
"Everything is on its way to somewhere. Everything." - George Malley, Phenomenon
http://www.americanlegacycoins.com
It might be in a "bin" somewhere at the California PO it was supposed to go through, I'd call them and tell them to look around for it. I had this similar situation happen 2 weeks ago where the package was scanned as delivered but it was placed in a holding bin for some unknown reason. The receiver kept checking his PO Box and nothing was in it a week after it showed delivery. He finally asked the Postmaster to check on it and voila, there it was.
Too many positive BST transactions with too many members to list.
<< <i>I once had a check from the Morganologist arrive six months after it was postmarked. Feel any better now? >>
MY COINS FOR SALE AT https://www.pcgs.com/setregistry/collectors-showcase/other/bajjerfans-coins-sale/3876
Hoard the keys.
roadrunner