<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
Might be an honest mistake. Even if it is, it is exceptionally poor customer service and poor customer service should not be rewarded. If the seller had initiated contact with the buyer instead of the buyer having to contact the seller after more than a month, that would have demonstrated at least some semblance of customer service. In that case, I'd go with no feedback. Instead, the buyer had to followup before the seller did anything. Then the seller simply sends a refund with little in the way of explanation. This is a classic case for neutral feedback.
Listen. Strange women lying in ponds distributing swords is no basis for a system of government. Supreme executive power derives from a mandate from the masses, not from some farcical aquatic ceremony. Will’sProoflikes
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
Might be an honest mistake. Even if it is, it is exceptionally poor customer service and poor customer service should not be rewarded. If the seller had initiated contact with the buyer instead of the buyer having to contact the seller after more than a month, that would have demonstrated at least some semblance of customer service. In that case, I'd go with no feedback. Instead, the buyer had to followup before the seller did anything. Then the seller simply sends a refund with little in the way of explanation. This is a classic case for neutral feedback. >>
Oh c'mon Russ.
The buyer didn't "have" to wait a month! John coulda inquired after the first week with a followup on the second week.
But, the time period here is pointless since it appears that both buyer AND seller forgot about the item.
The money doesn't seem to be a problem either since obviously the value wasn't large enough to get John to send email's requesting status. He also hasn't stated how much was really involved either. It could be $5 or maybe $100 although I think a $100 purchase would have been reason to send inquiries before a month was up.
I just do not understand what the deal is since both buyer AND seller kinda forgot about the transaction.
As for getting blocked due to some forum posting, if I get blocked by a seller over something I am interested in, I shoot them an email asking why.
I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.
<< <i>It sounds like neutral feedback was tailored made for just such a transaction. What would you use neutral feedback for if its to "harsh" for someone that the only thing you know about them is they have trouble completing there transactions? >>
Agreed, this is appropriate use of a neutral, in theory. In practice a neutral feedback connotes a negative experience, and also a situation in which neither the buyer nor seller made the best attempt to resolve this difference. I would prefer to avoid both parties.
It's certainly inappropriate to parade names in a public forum without making the best effort toward resolution.
In reality, it was a neutral deal, but getting a neutral on ebay as a seller is like a negative. There is nothing "neutral" about a neutral--it is a "negative" in the world of ebay.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>In reality, it was a neutral deal, but getting a neutral on ebay as a seller is like a negative. There is nothing "neutral" about a neutral--it is a "negative" in the world of ebay. >>
Oh, bull. A single neutral is meaningless. Sellers get far more whacked out about it then buyers do. And, if a seller has multiple neutrals then they likely deserved them.
For too long sellers have gotten away with lousy service because so many buyers feel that honest feedback noting that seller's lousy service is going to be the end of the world for the seller. Smart sellers who care about their business and their customers look at the less than positive and try to figure out where they went wrong; how to improve.
Damage control is only necessary when damage is done. Four or five neutrals in a month for someone who's been at it for a while might indicate mental, or other health issues. We just don't know all the variables, but it could be Alzheimer's.
Comments
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yessir! I agree with John and Russ! Block me!
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
Might be an honest mistake. Even if it is, it is exceptionally poor customer service and poor customer service should not be rewarded. If the seller had initiated contact with the buyer instead of the buyer having to contact the seller after more than a month, that would have demonstrated at least some semblance of customer service. In that case, I'd go with no feedback. Instead, the buyer had to followup before the seller did anything. Then the seller simply sends a refund with little in the way of explanation. This is a classic case for neutral feedback.
<< <i>JJ, out the seller. Then you can email him that you returned the favor but on a forum with a much larger membership. >>
I believe, once blocked, he will not be able to communicate with the seller via the eBay email system.
Will’sProoflikes
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
Might be an honest mistake. Even if it is, it is exceptionally poor customer service and poor customer service should not be rewarded. If the seller had initiated contact with the buyer instead of the buyer having to contact the seller after more than a month, that would have demonstrated at least some semblance of customer service. In that case, I'd go with no feedback. Instead, the buyer had to followup before the seller did anything. Then the seller simply sends a refund with little in the way of explanation. This is a classic case for neutral feedback. >>
Oh c'mon Russ.
The buyer didn't "have" to wait a month! John coulda inquired after the first week with a followup on the second week.
But, the time period here is pointless since it appears that both buyer AND seller forgot about the item.
The money doesn't seem to be a problem either since obviously the value wasn't large enough to get John to send email's requesting status. He also hasn't stated how much was really involved either. It could be $5 or maybe $100 although I think a $100 purchase would have been reason to send inquiries before a month was up.
I just do not understand what the deal is since both buyer AND seller kinda forgot about the transaction.
As for getting blocked due to some forum posting, if I get blocked by a seller over something I am interested in, I shoot them an email asking why.
The name is LEE!
<< <i>It sounds like neutral feedback was tailored made for just such a transaction. What would you use neutral feedback for if its to
"harsh" for someone that the only thing you know about them is they have trouble completing there transactions? >>
Agreed, this is appropriate use of a neutral, in theory. In practice a neutral feedback connotes a negative experience, and also a situation in which neither the buyer nor seller made the best attempt to resolve this difference. I would prefer to avoid both parties.
It's certainly inappropriate to parade names in a public forum without making the best effort toward resolution.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>In reality, it was a neutral deal, but getting a neutral on ebay as a seller is like a negative. There is nothing "neutral" about a neutral--it is a "negative" in the world of ebay. >>
Oh, bull. A single neutral is meaningless. Sellers get far more whacked out about it then buyers do. And, if a seller has multiple neutrals then they likely deserved them.
For too long sellers have gotten away with lousy service because so many buyers feel that honest feedback noting that seller's lousy service is going to be the end of the world for the seller. Smart sellers who care about their business and their customers look at the less than positive and try to figure out where they went wrong; how to improve.
Russ, NCNE
``https://ebay.us/m/KxolR5