Ebayer problem comin' my way
Carew29
Posts: 4,025 ✭✭
Sent out two cheap graded movie star cards in "bubble enevelope", wrapped the cards in a "bubble wrap pocket". One card arrives totally _per cutomer and wants me to resolve it. I gave customer two options:
1) send back for full refund and i will include shipping cost back to me
2) send in to PSA for recapsultion yourself if you like the card that much.
his reply
I don't want to send the card back. I like the card, i want the card, I am surprised that you don;t want to make good on this. I am not looking for a full refund, just enough to have the card re-incapsulated.
npjc95
my reply --moments ago back to him
My auction clearly states "I do not not assume responsibility for lost or damaged uninsured items". Either send it back for a full refund or you can submit it yourself to PSA for re-incapsulation.
Appears i will blocking this guy from future auctions. Just don't need the headaches anymore.
0
Comments
left out the words "cracked case"
Best of luck resolving the issue.
Jeff
<< <i>My auction clearly states "I do not not assume responsibility for lost or damaged uninsured items". >>
That line is absolutely irrelevant. If the buyer paid with Paypal you are responsible for making sure the item arrives and arrives undamaged.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
<< <i>I concur >>
I agree
<< <i>
<< <i>I concur >>
I agree >>
If you purchased an item from an online retailer and it came jacked up, you'd expect a replacement.
<< <i>I agree with the agreements >>
Have him send you a scan or pic of the cracked case
If he does, send him a refund
<< <i>Seems strange case would be cracked under two layers of bubble wrap
Have him send you a scan or pic of the cracked case
If he does, send him a refund >>
Not that strange, the USPS will often throw the packages in the bins...over the other packages. Shipping in a bubble wrap/mailer will usually protect the card...but not always. If it is a good dollar card it should be boxed. What a good dollar card is, likely is different among us, so pick your price level. Mine is usually $20.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
You should have asked him what he wants. If he says $5 then pay him. If he says $40 then see if you can fool him with your terms and tell him to either return it for a full refund plus his shipping or go pound sand.
http://www.unisquare.com/store/brick/
Ralph
That truly is the problem in sportscards, moreso in this hobby than others I am knowledgeable about or trust friends who tell me the same of other hobbies they are actively involved in. The whole mentality is quite amateur and well, less intelligent on whole than most other serious hobbyist realms. Everyone wants it cheaper than the last guy but wants top dollar for their cards when they need to sell their own.
All he wants is the money to have it re-capsulated. Seems reasonable to me.
Steve
Send the card back for a refund or keep it and shut up, it's that simple.
<< <i>sounds like another pansy sportscard guy to me, they are quite the norm it seems in this hobby. If it can be whined, lowballed, scammed, or cheated, there are droves of sportscards guys ready to try their best.
That truly is the problem in sportscards, moreso in this hobby than others I am knowledgeable about or trust friends who tell me the same of other hobbies they are actively involved in. The whole mentality is quite amateur and well, less intelligent on whole than most other serious hobbyist realms. Everyone wants it cheaper than the last guy but wants top dollar for their cards when they need to sell their own. >>
/////////////////////////////////////
Historically, collectible buyers on EBAY are among the most honest/reliable.
Designer-fashion and electronics buyers are the most dishonest/unreliable.
There are bad buyers in ALL collectible categories. Stamp buyers are the
best; doll and card buyers are the worst. Card buyers are appreciably more
dishonest than most other collectible buyers. Card buyers are also among
the biggest "whiners;" petty/exagerated complaint-rates are high.
Because cards are relatively cheap and their collectors are high-frequency
purchasers, the buyers quickly become super-aware of the pro-scammer
weaknesses in the EBAY/PayPal scheme. This - combined with the age
demo of card buyers - likely contributes substantially to the relatively high
dishonesty rate among card buyers.
In ALL collectible categories, transactions between sellers/buyers that are
sophisticated in grading-standards are the least troublesome.
.................
EBAY sellers are 100% responsible for the safe-delivery of the merch they
list. Disclaimers to the contrary are TOS-violations AND meaningless.
after offering a full refund twice to this
here is next response
Very Professional !!!
I will be sure to follow up with ebay.
Have a great day !!!
My reply back-- knock yourself out over a $12 bid.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
<< <i>Sent out two cheap graded movie star cards in "bubble enevelope", wrapped the cards in a "bubble wrap pocket". One card arrives totally _per cutomer and wants me to resolve it. I gave customer two options:
1) send back for full refund and i will include shipping cost back to me
2) send in to PSA for recapsultion yourself if you like the card that much.
his reply
I don't want to send the card back. I like the card, i want the card, I am surprised that you don;t want to make good on this. I am not looking for a full refund, just enough to have the card re-incapsulated.
npjc95
my reply --moments ago back to him
My auction clearly states "I do not not assume responsibility for lost or damaged uninsured items". Either send it back for a full refund or you can submit it yourself to PSA for re-incapsulation.
Appears i will blocking this guy from future auctions. Just don't need the headaches anymore. >>
Let's see . . . Assuming the buyer DID receive a damaged card (holder), you are completely in the wrong. YOU a responsible for ensuring that the card arrives safely REGARDLESS of any damage that may result in transit with USPS. The subsequent attitude is way out of line as well.
You have one responsibility as a seller . . . to deliver the item as advertised and in the condition advertised. If the item was damaged in transit, you are responsible to make it whole. The burden of the seller does not vanish once the item is shipped, regardless of what "disclaimer" you may include in your listing.
I side with the buyer on this one.
As a seller, I would ask for a scan of the damaged item and if the item is damaged as the buyer claims, I would issue an immediate refund and tell the buyer to keep the item. After all, it's a $12 item. Certainly not worth getting your panties in a bundle over.
In fact, how about this: Ask for the scan, and if it is damaged, refund the buyer, tell him to keep the card and I will PayPal Gift you $12 to cover your "loss." Perhaps you can take this as a lesson in better your business practices and customer relations...
I don't need to ask for a scan you twit...I have offered a full refund TWICE - What part of this do not understand??? I don't need to learn any dam lesson. I don't give a dam what happened to the card --I OFFERED A FULL REFUND NO QUESTIONS ASKED!!!
PARDON for my last comment...that was my cold that i have had for over a week now talkin....
<< <i>I don't need to ask for a scan you twit...I have offered a full refund TWICE - What part of this do not understand??? I don't need to learn any dam lesson. I don't give a dam what happened to the card --I OFFERED A FULL REFUND NO QUESTIONS ASKED!!! >>
Actually since you list your items with the "not responsible for damage claim" it has cost you business in the past, so maybe there is something you could "learn" from this thread.
<< <i>I don't need to ask for a scan you twit...I have offered a full refund TWICE - What part of this do not understand??? I don't need to learn any dam lesson. I don't give a dam what happened to the card --I OFFERED A FULL REFUND NO QUESTIONS ASKED!!! >>
I don't really care about your cold. This response is very similar to the attitude you gave the buyer.
You're right . . . you don't need to learn anything. You've got it all figured out. But since you've got it all figured out and you KNOW how to handle it, then you must be posting for a sympathetic ear. Sorry, but you don't get one from me.
Add me to your blocked list (the-card-buyer and the-collector-). With your mindset, I don't need to be buying from you!
Something similar happened to me last year.
I get cards back from PSA, new slabs all nice and clean. I sell some cards and of course I get one buyer
who claims the slab is all scratched and beat up. He wants 5.00 to pay for a re holder.
I email and explain that I just got them back from PSA I did not notice any scratches etc.
I told him to simply return for a full refund + postage both ways. I never did here back from him.
In this case it appears both were acting reasonable, it's just that neither would budge from there position.
Steve
<< <i>To be fair here Carew is also being reasonable, his offer of a full refund + postage would make the buyer whole.
Something similar happened to me last year.
I get cards back from PSA, new slabs all nice and clean. I sell some cards and of course I get one buyer
who claims the slab is all scratched and beat up. He wants 5.00 to pay for a re holder.
I email and explain that I just got them back from PSA I did not notice any scratches etc.
I told him to simply return for a full refund + postage both ways. I never did here back from him.
In this case it appears both were acting reasonable, it's just that neither would budge from there position.
Steve >>
Steve:
I'm not disputing he offered to make the buyer whole, but the tone leaves something to be desired. Especially when the "I do not not assume responsibility for lost or damaged uninsured items" comment is added. It leaves the buyer wondering where he stands.
Marc may have had all of the best intentions on his "FULL REFUND NO QUESTIONS ASKED!!!" policy, but he did add some confusion when the buyer mentioned that he wanted to keep the card and makes it out as if the buyer is the problem, when the fact is that the buyer may have received damaged goods that the seller MUST make whole.
The easiest response would've been: "I offer a money back refund. Please return the card and I will refund the purchase price PLUS your return shipping cost." If Marc wanted to adjust the terms with regard to re-encapsulation, he should've requested a scan of the damage and offered a $5.00 refund as per PSA's re-encapsulation fees. Any other discussion is pointless.
Had been me, I would've asked for a scan and if the holder was damaged in transit, I would've refunded the purchase price and told the buyer to keep the card and apologized for the inconvenience. After all, we're talking about a $12.00 transaction, not a high grade Mantle rookie.
<< <i>In my opinion, the seller by offering a full refund is doing right. The buyer, may or may not be overdemanding depending on your opinion, but offering a PARTIAL refund, even if it is to reholder is against Paypal's policies and the seller could still get reamed for the entire amount after the partial refund. Either a full refund or no refund. Another option would be to have the buyer return the card and the seller send it in for recapsulation and then return it to the buyer. This would absolve any problems with the card not actually being damaged and should suffice. My guess is the buyer is looking for a partial refund only, which either means he wants to violate paypal policy or is just out for a few free bux!! >>
Since Paypal has the feature for a partial refund, why is it against policy? I have never heard that stated in any other thread with similar issues.
The buyer takes the refund or keeps the card, simple. That's all the OP needs to offer and his obligation is complete, regardless of what anyone else would do.
otwcards---go pound sand. And take your preachin pulpit to some other thread. This will be my last comment on this particular thread. Now time to go watch some NFL Football. Enjoy the the rest of the day folks.
<< <i>otwcards---go pound sand. And take your preachin pulpit to some other thread. This will be my last comment on this particular thread. Now time to go watch some NFL Football. Enjoy the the rest of the day folks. >>
Waaaaaaaaaaaaaaah!
I really thought you could come up with something a little more imaginative.
You're a class act!
LOOK AT ME! LOOK AT ME!!! I gave a buyer a hard time because he asked me a question and I want everyone on the boards to see how much of a hardazz I am.
Spend your $12 and go buy yourself a clue, sport!
Enjoy the hobby!
I support Carew, but he is begging for trouble by selling on ebay. I quit ebay after getting the same screwing.
I'll just leave it at that.
Partial refunds are made at the option of the seller.
PayPal will credit the seller with any partial refund, if the
buyer decides to file a claim after the partial refund is
granted.
........
Partial refunds are STILL the MOST popular SCAM used
by the SCUM that EBAY has allowed to flood its site.
There are practical reasons to issue a partial refund. Generally,
I would rather issue a full refund and pay the return postage.
That said the seller is fully responsible for getting the item to the buyer intact and in the condition it was sold regardless of any cavet in the listing indicating otherwise.
Giving a partial refund is just setting yourself up for more of this nonsense.
Basically, the buyer is saying that he still likes the card, but just wants to pay less for it. The reholdering is not relevant to this matter at all, it may or may not be just an excuse. Besides, what $12 card is not ready available all over? To me paying the shipping and insurance to get it reholdered is more than it would cost to simply buy another? Sounds like the buyer is making a mountain of a molehill.
that claimed damaged PSA holder 2 of the cards were in the 10 -15 dollar range on both of those I just asked for a pic of the slab which they supplied both PSA cases were broke and the cards damaged both times I just told the buyer keep the card and refunded their money + shipping. The 3rd card was 40.00 asked for a scan/pic and the buyer never responded and kept the card. Now on the 2 that were broken, I packed them in cardboard and then bubble wrap & then in a bubble mailer and both looked like the mailman folded them in half.
The two broken/cracked cases I received. I emailed both sellers explaining the problem and telling both I would return them for a refund since they were only ten dollar cards they could resub them for reslabbing and relist them. One seller just refunded my money & told me to keep the card. The other seller though said tuff luck not his fault , opened a paypal claim and sent the card back and got a refund never bought off this seller again. just my 2 cents.
<< <i>
<< <i>otwcards---go pound sand. And take your preachin pulpit to some other thread. This will be my last comment on this particular thread. Now time to go watch some NFL Football. Enjoy the the rest of the day folks. >>
Waaaaaaaaaaaaaaah!
I really thought you could come up with something a little more imaginative.
You're a class act!
LOOK AT ME! LOOK AT ME!!! I gave a buyer a hard time because he asked me a question and I want everyone on the boards to see how much of a hardazz I am.
Spend your $12 and go buy yourself a clue, sport! >>
Well i have to reply to Scott---
Scott at least quote me correctly. I e-mailed him nicely twice to his replies that i would offer a full refund for the card--sight unseen. I never gave him a hard time.He also left positive feedback on the other card if you even bothered to read my positives. You can read,can't you? I don't want to presume anything. I don't need to impress you or anyone else here on the boards. You're not worthy of my imagination. If he goes to ebay--they will ask me to refund card and then we are right back to what i e-mailed him from the git go. Do you really i am going get the card back--send it to PSA for recapsulation--then send it back to the customer again?? Then i want some of the stuff you are smokin over there.
Steve
<< <i>
<< <i>
<< <i>otwcards---go pound sand. And take your preachin pulpit to some other thread. This will be my last comment on this particular thread. Now time to go watch some NFL Football. Enjoy the the rest of the day folks. >>
Waaaaaaaaaaaaaaah!
I really thought you could come up with something a little more imaginative.
You're a class act!
LOOK AT ME! LOOK AT ME!!! I gave a buyer a hard time because he asked me a question and I want everyone on the boards to see how much of a hardazz I am.
Spend your $12 and go buy yourself a clue, sport! >>
Well i have to reply to Scott---
Scott at least quote me correctly. I e-mailed him nicely twice to his replies that i would offer a full refund for the card--sight unseen. I never gave him a hard time.He also left positive feedback on the other card if you even bothered to read my positives. You can read,can't you? I don't want to presume anything. I don't need to impress you or anyone else here on the boards. You're not worthy of my imagination. If he goes to ebay--they will ask me to refund card and then we are right back to what i e-mailed him from the git go. Do you really i am going get the card back--send it to PSA for recapsulation--then send it back to the customer again?? Then i want some of the stuff you are smokin over there. >>
So, you're challenging my comprehension skills, and then suggest that I said you should have the buyer send the card back so you could re-encapsulate the card and send it back to the buyer? You are confused, aren't you. Please show me where I said that.
Read what I wrote. Stop trying to justify and just read what I wrote. Stop trying to insist that you're right and just read what I wrote. Do you get it? Read what I wrote.
Every time I've quoted you, I've cut and pasted YOUR EXACT words (tough to misquote when you do that). I stated that, regardless of what your intentions with the buyer were, that your tone towards the buyer's concern were not warranted, especially over such a trivial transaction. In fact, I even offered to cover the expense of the auction.
Whether you agree with me or not is not the issue, but your tone demonstrates that you have little tolerance and patience and a complete disregard for what anyone else may think or feel. While I can be a little rough around the edges and jump on people over somewhat petty issues, I take my business transactions seriously and do what is right, just not what is required. I get very annoyed when buyers AND sellers try to use the gray area of a transaction to their advantage with ZERO consideration for the other side, hence the reason that I asked you to block me and have blocked you from my auctions.
By the letter of the law, you are right. You offered a refund . . . twice. But the little blurb that you tried to use as an escape clause ("I do not not assume responsibility for lost or damaged uninsured items") is where I had an issue and pointed it out and is probably what caused the buyer to make his closing statement. Amazingly, you have failed to address that point, instead opting to call me names and chastise me for being on some sort of "preachin pulpit."
Again, buy a clue and enjoy the hobby, Sport...
Jeff
Miscut Museum
My Mess
<< <i>from my experiences both as a buyer & seller. This has happened to me 5 times in the last 4 years. 3 of the times it was the buyer that
that claimed damaged PSA holder 2 of the cards were in the 10 -15 dollar range on both of those I just asked for a pic of the slab which they supplied both PSA cases were broke and the cards damaged both times I just told the buyer keep the card and refunded their money + shipping. The 3rd card was 40.00 asked for a scan/pic and the buyer never responded and kept the card. Now on the 2 that were broken, I packed them in cardboard and then bubble wrap & then in a bubble mailer and both looked like the mailman folded them in half.
The two broken/cracked cases I received. I emailed both sellers explaining the problem and telling both I would return them for a refund since they were only ten dollar cards they could resub them for reslabbing and relist them. One seller just refunded my money & told me to keep the card. The other seller though said tuff luck not his fault , opened a paypal claim and sent the card back and got a refund never bought off this seller again. just my 2 cents. >>
This is exactly how cracked slabs in the mail should be handled.
On carew29's card, it's a $12 card. Why not just refund him the $5 reholdering fee and move on? Add the buyer to your blocked bidder list if you feel you must or if you feel he's scamming you.
<< <i>On carew29's card, it's a $12 card. Why not just refund him the $5 reholdering fee and move on? >>
Because, while he did offer a full refund TWICE, he does "not assume responsibility for lost or damaged uninsured items."
I love Scarlett more so with Sandra Bullock than eating popcorn . . .
I'm just not that big on whining about five bucks to people who have no control over the way my mail was handled.
As a matter of fact, I feel that anyone who wants to play little games over five bucks belongs on the blocked bidders list. And they're in the wrong hobby too, they should be collecting game used diapers.
I would offer him a full refund (plus shipping) like you did or pay the recap fee if it is not too much more than the return shipping.
Also, not sure if this is an expensive card or not but I've started putting high grade/low pop cards cards in a small flate rate priority box first (with something to keep it from moving it around, then I put the priority box in a bubble mailer. I've had a couple eBay winners thank me for the careful shipping.
I'm not saying you were careless with your shipping, but I don't understand why sellers in general hold back on packing with care before mailing cards out. I'd never just throw a graded card in a bubble mailer...what if it gets cracked or the card gets damaged? The seller only hurts themself when shipping without care.
Having said that, I was just struck by how this kind of stuff (and there's a lot of it here and on other boards) really pales in comparison to the real world crap going on around us all. It's f***ing cardboard. A f***ing diversion. Supposed to be a f***ing hobby. Why in the f*** do we get so worked up by something so f***ing insignificant as pictures of men on paper?
* What should I do about being charged $3 shipping and receiving my card in a PWE?
* I got an unreasonable offer on my overpriced card. What should I do?
* I sent an offer on an overpriced card and got put on the SOB's block list. What should I do?
* I got a negative from an unreasonable pr*ck of a buyer. What should I do?
* blah blah blah f***ing blah
So sick of it.
/rant
Dodgers collection scans | Brett Butler registry | 1978 Dodgers - straight 9s, homie
Guys going ballistic over 5.00
Guys go ballistic over postage of 3.50 when only 2.39 was used.
Guys......I think you get my point.
Keep it coming guys.
Steve