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Ebay seller e-mailed me and complained about feedback......

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  • AUandAGAUandAG Posts: 24,932 ✭✭✭✭✭
    Adios, and good riddance.

    bob
    Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>The OP might have cost the seller $50+ or more in lost discounts due to low ratings, maybe even $100's of dollars. So you, OP, cost the seller a lot of money. >>



    Not true. Again, it is now only 1's and 2's that impact status and discounts.

    Russ, NCNE
  • FWIW, based on this forum thread, I think the OP's eBay ID is coins-and-sports-cards-and-stuff

    I don't understand why a buyer would ding the seller by giving him 4 stars when by all accounts the guy provided good service.


  • << <i>FWIW, based on this forum thread, I think the OP's eBay ID is coins-and-sports-cards-and-stuff

    I don't understand why a buyer would ding the seller by giving him 4 stars when by all accounts the guy provided good service. >>



    Nice work, that is exactly what I needed.
  • derrybderryb Posts: 37,655 ✭✭✭✭✭
    Only two ratings: 5 and 1. Seller's service is either good or it is bad.

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • braddickbraddick Posts: 24,811 ✭✭✭✭✭
    The OP's me page states he mails packages twice a week.

    peacockcoins

  • BlindedByEgoBlindedByEgo Posts: 10,754 ✭✭✭✭✭


    << <i>oh come on people lighten up this is why I never post in these forums.

    as Russ said the only way you are affected negatively is if people leave you
    1's and 2's.

    the reason I was posting this is to find out how the person figured out what I had left him, and again as Russ
    stated technically the seller violated policy by e-mailing me with his issues.

    I guess he only has 50 feedback........if you get only a couple feedbacks a week it would be easier to track

    have fun everybody..........going back to more important things in life. I will not reply to this post again. >>



    So, you're going to run? Why ask a question if you can't handle the answer.

    Leaving 4's across the board, just because you can, is idiotic. Why would you do that?

    The seller contacting you about it is idiotic, too. It's against the eBay TOS. Me, I'd just quietly block you.
  • BECOKABECOKA Posts: 16,961 ✭✭✭
    Wow, I just realized I don't think I have done any e-bay business in almost two years now. It really feels good. image
  • ConnecticoinConnecticoin Posts: 13,109 ✭✭✭✭✭


    << <i>

    << <i>The OP might have cost the seller $50+ or more in lost discounts due to low ratings, maybe even $100's of dollars. So you, OP, cost the seller a lot of money. >>



    Not true. Again, it is now only 1's and 2's that impact status and discounts.

    Russ, NCNE >>



    Well, you still need to maintain 4.6 or higher DSRs as well, but that's not as oneorus as the old standards. But just one goofball giving you a 2 can cost a lot of dough in lost discounts.
  • MilesWaitsMilesWaits Posts: 5,425 ✭✭✭✭✭
    I believe this is the item we are discussing.

    By the way, "never post" means zero posts.

    I would like an explanation from forum members of what constitiutes a "4" when all expectations, seemingly, are met?

    I tend to give "5's" unless there is a glaring deficency as I realize this is just ebay's ideal; not mine.

    Sad that the OP came here to complain and seek support for his poor judgement and left without further clarification.

    Miles
    Now riding the swell in PM's and surf.
  • airplanenutairplanenut Posts: 22,386 ✭✭✭✭✭


    << <i>Its when I receive the item. While the USPS can be slow at times, two weeks is simply not in the equation. At most a day or two delay but never two weeks. I buy and sell so I am quite familiar with USPS shipping times with regard to what is acceptable and what is not acceptable and what is the USPS's problem and what is a sellers problem.

    Keep in mind that the above is all related to 1st Class postage which is the bulk of what I do buy and has no relevence to registered mail since I wasn't born yesterday and know full well how long registered takes.

    As for being notified that the item has shipped? These emails are not a global certainty and are relative to the seller's experience and whether or not they have a store and how that store is set-up. >>

    I ship almost exclusively 1st class... hundreds and hundreds of packages. While most arrive in a few days, there have been times when it's taken 2 or more weeks, even if I ship the first business day after I'm paid. Sometimes it really is the Post Office's fault.
    JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
  • derrybderryb Posts: 37,655 ✭✭✭✭✭


    << <i>I bought a $30 item from this guy and left him 4's on all the feedback categories. he e-mailed me back a few hours later
    complaining about it. I can't believe the nerve of this guy. his e-mail is below.

    I didn't know there was a way to see what a given person left for ratings??????


    "I was shocked to see what you left me for feed back. A 4 for shipping time, I shipped it with in 30 minutes of your purchase. (It took you almost 3 weeks to return feedback). A 4 for shipping cost, you charge $4 for the same item I charged $2.95 (cost of shipping plus the envlope). I will not sell anything else to you. When I buy I pay Immediately, when I sell I ship with in an hour (I just live a couple hundred feet from the post office). I wish you the best, but stay away from my ebay. Marc." >>



    Don't see any violation with seller contacting buyer. No threat was made. Message system is for communication, especially between buyers and seller. Seller wasn't happy with feedback, let buyer know it. No different than buyer using message system to let seller know he wasn't happy with something.

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • RedHerringRedHerring Posts: 2,077
    Leave all 5's unless there is a problem. I very rarely give a 4 and ONLY if there is a problem.

    Should I always give all 5's? Maybe not but I do 99% of the time. If the seller makes a good effort to please the customer, they get 5's.
  • HussuloHussulo Posts: 2,953 ✭✭✭
    I guess to achieve a 5*'s for delivery and postage costs from some buyers you need to jump in a private jet as soon as they've paid and hand deliver the package for free?

  • segojasegoja Posts: 6,141 ✭✭✭✭
    The expectation is free shipping E-Bay found another way to screw the sellers indirectly.
    JMSCoins Website Link


    Ike Specialist

    Finest Toned Ike I've Ever Seen, been looking since 1986

    image
  • giorgio11giorgio11 Posts: 3,939 ✭✭✭✭✭


    << <i>

    << <i>FWIW, based on this forum thread, I think the OP's eBay ID is coins-and-sports-cards-and-stuff

    I don't understand why a buyer would ding the seller by giving him 4 stars when by all accounts the guy provided good service. >>



    Nice work, that is exactly what I needed. >>



    Blocked, thank you!
    VDBCoins.com Our Registry Sets Many successful BSTs; pls ask.
  • airplanenutairplanenut Posts: 22,386 ✭✭✭✭✭


    << <i>Don't see any violation with seller contacting buyer. No threat was made. Message system is for communication, especially between buyers and seller. Seller wasn't happy with feedback, let buyer know it. No different than buyer using message system to let seller know he wasn't happy with something. >>

    It's explicitly forbidden by eBay
    JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>

    << <i>

    << <i>The OP might have cost the seller $50+ or more in lost discounts due to low ratings, maybe even $100's of dollars. So you, OP, cost the seller a lot of money. >>



    Not true. Again, it is now only 1's and 2's that impact status and discounts.

    Russ, NCNE >>



    Well, you still need to maintain 4.6 or higher DSRs as well, but that's not as oneorus as the old standards. >>



    It's damned hard to get all the way down below 4.6. Seller has to be a major screwup to hit that level.

    Russ, NCNE
  • RobbRobb Posts: 2,034


    << <i>

    << <i>Considering his seller status and fee discounts can be affected by a low rating, I can understand his concern. I don't find $2.95 excessive, and if he shipped right away, I don't think a 4 was warranted in either of those 2 categories. >>



    If the buyer in fact left a 4, understand that a 4 in "How reasonable were the shipping and handling charges?" is "reasonable" not "excessive".
    A 4 in "How quickly did the seller ship the item?" is "quickly".

    Both appear to be good ratings but in eBay's scheme of thing, neither are and I think it was designed that way.

    Folks need to look at the actual wording vs the level of the star and understand that some buyers are not sellers and have no idea how the stars affect sellers.
    However, In this case, the buyer should have fully understood the implications of assigning 4's if that's what really occured. I see no way of determining who rated what unless the seller checked his dashboard every hour on the hour.

    But then, I've been wrong before regarding eBay. >>



    Lee summed up what I was thinking while scrolling through the thread.
    imageRIP
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>

    << <i>Don't see any violation with seller contacting buyer. No threat was made. Message system is for communication, especially between buyers and seller. Seller wasn't happy with feedback, let buyer know it. No different than buyer using message system to let seller know he wasn't happy with something. >>

    It's explicitly forbidden by eBay >>



    Jeremy is correct. The contact does not need to contain any threats. Simply questioning a buyer about DSRs left is a violation.

    Russ, NCNE
  • SaorAlbaSaorAlba Posts: 7,593 ✭✭✭✭✭
    Sharks1970 - no mention if you really had any issues with the seller, the shipping the item. All you state is that the seller griped about the 4 stars. When you got the item, did you have some problem with it? Did you bother to contact the seller?

    Recently I bought a model aircraft from an eBay seller, it arrived missing one of the drop tanks - sure I was sort of chaffed about the packing and the missing part. I got on the email right away and thanked the seller for getting the item to me quickly but that it arrived with a missing drop tank and a cracked landing gear door because of the packing. The seller turned around and sent replacement parts by priority mail - I fixed the plane, and left the seller good marks because he did not intend for anything to happen or leave parts out. I afforded him the opportunity to make it right and he did.

    Have to trust people, stuff happens and they want to make it right.
    Tir nam beann, nan gleann, s'nan gaisgeach ~ Saorstat Albanaich a nis!
  • GRANDAMGRANDAM Posts: 8,763 ✭✭✭✭✭


    << <i>

    << <i>Giving 4's is tantamount to giving F's as far as a seller is concerned. From what I read, I'd probably block you too. >>



    image >>



    I agree aslo, you shafted the seller image

    GrandAm image
    GrandAm :)
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>Sharks1970 - no mention if you really had any issues with the seller, the shipping the item. All you state is that the seller griped about the 4 stars. When you got the item, did you have some problem with it? Did you bother to contact the seller? >>



    An answer to this question - now asked several times - would be nice.

    Russ, NCNE
  • derrybderryb Posts: 37,655 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>Don't see any violation with seller contacting buyer. No threat was made. Message system is for communication, especially between buyers and seller. Seller wasn't happy with feedback, let buyer know it. No different than buyer using message system to let seller know he wasn't happy with something. >>

    It's explicitly forbidden by eBay >>



    Jeremy is correct. The contact does not need to contain any threats. Simply questioning a buyer about DSRs left is a violation.

    Russ, NCNE >>



    Jeremy and Russ are correct. I stand corrected.

    Per ebay "Note: It's against eBay policy to question buyers about the ratings they left. It's also against policy to use these reports to interfere with the anonymity of detailed seller ratings."

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • BochimanBochiman Posts: 25,556 ✭✭✭✭✭


    << <i>

    << <i>Its when I receive the item. While the USPS can be slow at times, two weeks is simply not in the equation. At most a day or two delay but never two weeks. I buy and sell so I am quite familiar with USPS shipping times with regard to what is acceptable and what is not acceptable and what is the USPS's problem and what is a sellers problem.

    Keep in mind that the above is all related to 1st Class postage which is the bulk of what I do buy and has no relevence to registered mail since I wasn't born yesterday and know full well how long registered takes.

    As for being notified that the item has shipped? These emails are not a global certainty and are relative to the seller's experience and whether or not they have a store and how that store is set-up. >>

    I ship almost exclusively 1st class... hundreds and hundreds of packages. While most arrive in a few days, there have been times when it's taken 2 or more weeks, even if I ship the first business day after I'm paid. Sometimes it really is the Post Office's fault. >>




    Yep, that is why I go by the postmark. I'm not going to ding a seller if it was postmarked early but the USPS was the delay.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • SaorAlbaSaorAlba Posts: 7,593 ✭✭✭✭✭
    Stuff happens to sellers when you buy stuff. Right now I am buying a lot of model railroad stuff, I recently waited about a week and a half after a BIN purchase - I waited patiently for the items and then out of the blue I got an email from the seller with an apology - his wife had had a stroke, he was obviously dealing with more important things than my $40 order.

    I think the fact that the OP cannot answer what provoked him to leave 4's instead of 5's says volumes - about him.
    Tir nam beann, nan gleann, s'nan gaisgeach ~ Saorstat Albanaich a nis!
  • mumumumu Posts: 1,840
    We should all buy something from this guy and if he doesnt have it delivered the next morning we should leave feedback based on his the standards he has set in this thread.
  • coinpicturescoinpictures Posts: 5,345 ✭✭✭
    I'm actually not going to tar and feather the OP on this one, even though I would likely be as upset as the seller in question.

    The problem is eBay and their deliberate deception. They tell buyers that a 4 is "Reasonable" and a 3 is "Neither reasonable nor unreasonable", i.e., "OK", but with respect to the way eBay has calculated and treated star ratings with respect to sellers, it's "Anything less than a 5 is a failure and we will penalize you."

    That's why you've seen sellers panic over 4s... to keep the best fee rates and search placement, you need to keep a 4.8, preferably a 4.9 average.

    eBay makes their bones on peeing on sellers' legs and telling them it's raining.
  • halfhunterhalfhunter Posts: 2,770 ✭✭✭
    What I fail to understand is this guy has over 3k FB . . . Sells alot if chit, so he knows the importance of the DSRs.
    So why leave 4s. $2.95 to ship a proof lens is way more than reasonable.
    Don't believe I want to buy from someone with those kind of ethics.

    HH
    Need the following OBW rolls to complete my 46-64 Roosevelt roll set:
    1947-P & D; 1948-D; 1949-P & S; 1950-D & S; and 1952-S.
    Any help locating any of these OBW rolls would be gratefully appreciated!
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>That's why you've seen sellers panic over 4s... to keep the best fee rates and search placement, you need to keep a 4.8, preferably a 4.9 average. >>



    Again, this is no longer true. The new system is not based on overall average, it is based on the percentage of 1's and 2's received.

    Russ, NCNE
  • grote15grote15 Posts: 29,830 ✭✭✭✭✭
    I think people get entirely too worked up over issues like these..


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • mumumumu Posts: 1,840


    << <i>I think people get entirely too worked up over issues like these.. >>



    For some people an issue like this means thousands of dollars(not me).
  • grote15grote15 Posts: 29,830 ✭✭✭✭✭
    I think people get entirely too worked up over issues like these.. >>



    For some people an issue like this means thousands of dollars(not me).


    Thousands of dollars in savings on final value fees? Wow, that would require some volume! I would think, though, that a seller with that kind of volume would not be affected too much by a 4...the seller the OP dinged got worked up mainly because he had about 10 DSR ratings..


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • CoinCrazyPACoinCrazyPA Posts: 2,899 ✭✭✭✭


    << <i>I think people get entirely too worked up over issues like these.. >>



    For some people an issue like this means thousands of dollars(not me).


    Thousands of dollars in savings on final value fees? Wow, that would require some volume! I would think, though, that a seller with that kind of volume would not be affected too much by a 4...the seller the OP dinged got worked up mainly because he had about 10 DSR ratings.. >>

    :image
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  • RaufusRaufus Posts: 6,889 ✭✭✭✭✭


    << <i>oh come on people lighten up this is why I never post in these forums.

    as Russ said the only way you are affected negatively is if people leave you
    1's and 2's.

    the reason I was posting this is to find out how the person figured out what I had left him, and again as Russ
    stated technically the seller violated policy by e-mailing me with his issues.

    I guess he only has 50 feedback........if you get only a couple feedbacks a week it would be easier to track

    have fun everybody..........going back to more important things in life. I will not reply to this post again. >>



    You "never post on these forums" yet you've clearly posted 262 times. Why won't you post your Ebay ID so that we can all block you as you well deserve?????
    Land of the Free because of the Brave!
  • mikeygmikeyg Posts: 1,002


    << <i>I think people get entirely too worked up over issues like these.. >>




    I totally agree.I just started buying coins off of ebay.My first buy went well.On my second buy the seller took off with the money ebay settled the matter and since then maybe 2 buys or more a week.Have always left all 5 s even when the coin took 2 weeks to get to me(after messaging the seller I got it in 2 days).maybe its just me but if I get what I ordered I am happy.Dont see a reason to leave lower ratings unless there is a scam going on.
  • RaufusRaufus Posts: 6,889 ✭✭✭✭✭


    << <i>FWIW, based on this forum thread, I think the OP's eBay ID is coins-and-sports-cards-and-stuff

    I don't understand why a buyer would ding the seller by giving him 4 stars when by all accounts the guy provided good service. >>



    BLOCKED!! Thanks!!!!!
    Land of the Free because of the Brave!
  • telephoto1telephoto1 Posts: 4,962 ✭✭✭✭✭


    << <i>I think people get entirely too worked up over issues like these.. >>



    For some people an issue like this means thousands of dollars(not me).


    Thousands of dollars in savings on final value fees? Wow, that would require some volume! I would think, though, that a seller with that kind of volume would not be affected too much by a 4...the seller the OP dinged got worked up mainly because he had about 10 DSR ratings.. >>



    Not thousands in fees, thousands in potentially lost or reduced SALES. Go to a few of the ebay buyer/seller boards and read about the increasing number of buyers who look at DSRs before deciding whether to bid. It matters, particularly to those of us who derive at least some part of our income from sales there. Lower DSRs cost sellers money, plain and simple.

    RIP Mom- 1932-2012
  • jt88jt88 Posts: 3,186 ✭✭✭✭✭
    You can run a seller report. This is what ebay say about detailed seller rating reports:

    Run reports to get a better idea of how your selling practices might influence your ratings. For example, you can check to see which sales result in the highest (or lowest) ratings. Run reports regularly to see if your ratings are improving.
    Note: You need to have at least 10 ratings within the reporting time period to produce a report.
  • grote15grote15 Posts: 29,830 ✭✭✭✭✭
    Not thousands in fees, thousands in potentially lost or reduced SALES. Go to a few of the ebay buyer/seller boards and read about the increasing number of buyers who look at DSRs before deciding whether to bid. It matters, particularly to those of us who derive at least some part of our income from sales there. Lower DSRs cost sellers money, plain and simple.

    Will you or any rational buyer really refrain from buying a coin you need because the seller has a DSR rating of 4.6 instead of 4.8? Really??


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.

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