That didn't take long, Credit on EBay question

steelielee · February 3, 2010 12:11PM

Well I just started to sell coins on ebay in the last couple of weeks. Completed 4 auctions and was satisfied with results.
Then I get an e-mail tonight from a buyer who didn't like the coin he bought. He asked prior to auction ending about condition and I gave him the truth. It was a 93 proof ASE without a flaw, no milk spots, no marks. I was surprised when he said it wasn't what he was expecting.

So my question to you veteren EBay sellers, how do you get a credit for the ebay fees, both listing and final value fees? Same question for paypal fees? I should know the answer to these questions, but I don't. You don't eat the fees do you?

Somehow I see my first neg coming regardless of how I handle this....sigh..

Thanks in advance for any info.

dbldie55 · February 3, 2010 12:15PM

You eat the listing fees. I am sure when you do the refund via paypal, you get those fees returned. You can then let ebay know it was returned, which will get the final fees refunded.

WinPitcher · February 3, 2010 12:15PM

Hi

You need to either have the buyer and you do a mutual cancellation or Ebay has another form where you can get a refund that way.

AS for PP if you refund the person his money your fees automatically are refunded to you.

Simply go to ebay and in help type out "how to get my fees back"

Not sure if you get the listing fees I think you just get the FVF.

Hope I helped.

Steve

coindeuce · February 3, 2010 12:24PM

Appears to me that someone just used you for approval service to try to pick you off for an ultra cameo. Or you're going to get an inferior returned coin. I'd make 'em qualify what it was that didn't meet their expectation.

That didn't take long, Credit on EBay question

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