Ebay transaction Updated

crypto79 · January 4, 2010 6:48AM

Am I wrong?

I got around 30+$ worth of ebay bucks in December and decided to buy a little something one the cheep to use it up. I ended up buying a decent looking 49s PCGS AU55 Franklin from coinedoutSeller

I then found out that I don't get my coupon till the 9th after winning so I drop them a line wishing a happy new year and asking for a 7 day reprieve till the coupon comes but saying if they wanted I would just pay the 35$. They respond talking about rules and policy and to pay now Ya ya ya ya.

I send them the money with a note saying that I was surprised that they would pass on the chance to extend good customer service esp for a trivial amount but the money was sent and they replied with a mocking condescending reply talking about if I don't like their rules then maybe ebay isn't the place for me with some other rude stuff. I felt like I was in an argument with a frat boy.

Does this deserve a neg or is that over sensitive on my part?

doh · January 4, 2010 6:52AM

IMHO, you're being over-sensitive. Certainly don't neg the seller. Maybe they're being a bit less than "customer friendly," but it's not worth getting worked up over.

AUandAG · January 4, 2010 6:53AM

What did the seller do wrong? Didn't you ask him to change his
terms?
No negative in my opinion.

bob

airplanenut · January 4, 2010 6:59AM

I've extended payment windows many times to accommodate buyers, and generally don't have a problem with it. However, there are times when money is needed within a certain period of time, and an extension just might not be do-able. Granted, there are much nicer ways for the seller to have extended that thought, but it does all come down to rules being rules, and bidders need to abide by them unless they are changed before the sale is final.

While I don't condone the seller's attitude (even if the delay really couldn't work out), I also don't condone a buyer trying to push the customer service line on a dealer. At least from how I read your post, it seems like there was a less than friendly attitude in your email, and in a business with lots of strong personalities, its often best to simply know when to drop it. You asked the question and the dealer gave his reply. There's no need for bickering to follow.

shorecoll · January 4, 2010 7:00AM

Don't neg them, just knock a few points off your ratings.

crypto79 · January 4, 2010 7:02AM

<< What did the seller do wrong? Didn't you ask him to change his
terms?
No negative in my opinion.

bob >>

Pick up a email fight and went unprofessional in his correspondence. I don't like being talked down to be people I am giving money to. I had already paid and said I understood. I would potentially fire one of my employees for mocking a customer, a neg doesn't seem to bad to me. I know ebay is full of crazies but he had is money and didn't have to sit on his 35$ coin. I am an adult and knew I was wrong with the coupon date-He won, why pile on after the fact? Isn't a neg just telling other people that he is rude. And if it affects his money(to many sales too) shouldn’t he be less rude?

sinin1 · January 4, 2010 7:05AM

The seller is a high volume seller - just getting the sale paid and sent is what is on their mind now

by contacting the seller asking for a payment delay, you wasted their time

you should not have done anything as most sellers will wait 7days to 14 days before they start pushing NPB
even though they may send invoice every couple of days

if your plan was to pay with eBay bucks, then you should have waited to make contact until after they intiated more pay-me emails
or filed a NPB

then you could have explained you planned on using your eBay bucks from last quarter and they are available on 1/9

as far as penalizing them for saying what they did, are you serious?

by giving them less than 5's on those stupid eBay stars, you make them pay eBay more in fees

ps - their auctions have no demand for immediate payment or any time period
I know of no eBay rules stating that auctions must be paid within XXX hours

ctf_error_coins · January 4, 2010 7:07AM

I would never be rude to a customer.

But a Neg on ebay is a very BIG THING

Please don't do this to the seller as I can not see how he deserves it.

crypto79 · January 4, 2010 7:10AM

Should have waited anyway. But when I went to use the coupon I found out it isnt sent till the 9th and sent them an email right after winning. I normaly pay with in seconds of winning auctions.

coffeyce · January 4, 2010 7:13AM

I wouldn't neg as they fullfilled the deal but i wouldnt do business again with them and that would be the end of it. plenty of other people will want your money im sure.

chris

Connecticoin · January 4, 2010 7:16AM

You should have waited until the 9th to pay. He could not file a NPB until the 11th, so any "rules" demanding earlier payment were his.

Russ · January 4, 2010 7:24AM

Perhaps you're being a bit over-sensitive, but the seller has made it clear that he understands nothing about customer service.

Russ, NCNE

Russ · January 4, 2010 7:26AM

<< He could not file a NPB until the 11th >>

Incorrect. If the sale was today, he could file the UPI on the 8th.

Russ, NCNE

Mercury10c · January 4, 2010 7:28AM

Ebay sucks.

rgCoinGuy · January 4, 2010 7:41AM

<< Perhaps you're being a bit over-sensitive, but the seller has made it clear that he understands nothing about customer service.

Russ, NCNE >>

If you were to do anything, it should probably be under the "Communication" star rating. I would probably just chalk it up and remember not to buy from him again, myself, as long as you get the coin you paid for.

telephoto1 · January 4, 2010 7:42AM

Frankly I think you shouldn't have "spent" something you didn't have yet, i.e., the coupon. I fail to see why the seller should be penalized for merely wanting to be paid in a timely manner. There's a difference between "customer service" and letting customers dictate terms after the fact. That's my opinion anyhow as a seller.

MORGANHUNTER2 · January 4, 2010 7:45AM

What rule does this fall under and is this post allowed?

rules are rules...stick to the rules

or deal with the circumstances..

Russ · January 4, 2010 7:48AM

<< Frankly I think you shouldn't have "spent" something you didn't have yet, i.e., the coupon. >>

He didn't know until after the fact that the coupon wasn't active until the 9th.

<< There's a difference between "customer service" and letting customers dictate terms after the fact. >>

He didn't try to "dictate" terms. He asked a simple question that should have elicited a simple "sure, no problem" from the seller.

Russ, NCNE

tmcsr69 · January 4, 2010 7:49AM

<< What did the seller do wrong? Didn't you ask him to change his
terms?
No negative in my opinion.

bob >>

ctf_error_coins · January 4, 2010 7:53AM

<< Ebay sucks. >>

Ebay is probably one of the best places to get great deals on coins.

You just have to KNOW what you are buying.

Connecticoin · January 4, 2010 7:55AM

<< 

<< He could not file a NPB until the 11th >>

Incorrect. If the sale was today, he could file the UPI on the 8th.

Russ, NCNE >>

Really? I thought you had to wait at least 7 days --- 4 days seems kind of soon. Perhaps I was thinking of the time for a buyer to file a "not received claim".

Connecticoin · January 4, 2010 7:59AM

<< Frankly I think you shouldn't have "spent" something you didn't have yet, i.e., the coupon. I fail to see why the seller should be penalized for merely wanting to be paid in a timely manner. There's a difference between "customer service" and letting customers dictate terms after the fact. That's my opinion anyhow as a seller. >>

Any payment within a week would be considered "timely" to me, but I guess I am a softie

. The seller lost a chance to accomodate a reasonable request and likely get repeat business. At a minimum he could have been polite about declining the request.

Connecticoin · January 4, 2010 8:07AM

Also, there is nowhere in the seller's listing specifying deadline for payment:

Auction Link

So I am curious as to what "rules" the seller is referring to regarding when payment is to be received.

telephoto1 · January 4, 2010 8:12AM

He didn't know until after the fact that the coupon wasn't active until the 9th.

Irrelevant. Shouldn't have tried to use it until he knew exactly when it was active.

He didn't try to "dictate" terms...

OK, how about "renegotiate" or "change" terms then. Buyer bids under seller's TOS, wins, then tries to change payment timeframe after the fact. Yes, the seller could have agreed (and honestly were it me I likely would have just said OK), but he shouldn't be cast as the bad guy here for wanting a buyer to stick with agreed-upon terms.

Russ · January 4, 2010 8:18AM

<< 

<< 

<< He could not file a NPB until the 11th >>

Incorrect. If the sale was today, he could file the UPI on the 8th.

Russ, NCNE >>

Really? I thought you had to wait at least 7 days --- 4 days seems kind of soon. Perhaps I was thinking of the time for a buyer to file a "not received claim". >>

Used to be seven days and then close on the eighth day. Now it's four and four.

Russ, NCNE

Russ · January 4, 2010 8:22AM

<< He didn't know until after the fact that the coupon wasn't active until the 9th.

Irrelevant. Shouldn't have tried to use it until he knew exactly when it was active. >>

It is indeed irrelevant, your point that is. He wasn't "spending something he didn't have" since he already paid for the coin. He was simply hoping to use a coupon.

<< He didn't try to "dictate" terms...

OK, how about "renegotiate" or "change" terms then. >>

He asked a question. Why would this be considered an attempt to change anything?

<< Buyer bids under seller's TOS, wins, then tries to change payment timeframe after the fact. >>

What TOS?

Some eBay sellers are simply wound too tight.

Russ, NCNE

Amigo · January 4, 2010 8:33AM

I'm not in agreement with most responders.

I would neg him hard. I simply don't like to deal with Jerks. As a Seller I bend over backwards and that's what I think is good customer service. Anything less, I want other Buyers to know the Seller is a Jerk. Feedback is a Joke if it's not honest. To me, you had a negative customer service experience, no other way to put it.

Russ · January 4, 2010 8:35AM

Negs should be reserved for serious offenses. This is not a serious offense.

Russ, NCNE

Connecticoin · January 4, 2010 8:49AM

<< Buyer bids under seller's TOS, wins, then tries to change payment timeframe after the fact. >>

Per the auction listing (linked above) there was no TOS applying to a deadline for payment.

yellowkid · January 4, 2010 8:54AM

I had what I would consider a less than satisfactory transaction with a seller who had 100% feedback and over 2500 entries, I didn't neg her, everyone is entitled to an off day, let it go.....

crypto79 · January 4, 2010 10:51AM

I have cooled down but people who say i tried to change anything, sound like they are a little burnt on the process themselves. I just asked to pay next week on a nothing coin that I wouldn't have bought anyway. I was wrong for not checking on the details of the coupon but that's why I paid when he said no. For him to get extra chippy after the fact and there has been one more email from him since I see as a point less act lack of class. He is probably burnt on buyers and took it out on me after he thought he had my money and was safe. I would like to point out he has 14 negs in the past year some for his attitude already.

Russ · January 4, 2010 10:57AM

<< I would like to point out he has 14 negs in the past year some for his attitude already. >>

And the new 12 month feedback thing hides a boatload more. His toolhaus looks rather grim.

Russ, NCNE

mozin · January 5, 2010 3:01AM

<< 

<< I would like to point out he has 14 negs in the past year some for his attitude already. >>

And the new 12 month feedback thing hides a boatload more. His toolhaus looks rather grim.

Russ, NCNE >>

Neg this dealer if you personally feel he deserves it. Remember, you read comments from collectors --- and dealers. This seller certainly is not someone I would care to buy from. I already hesitate when a seller has less than 100% positive feedback, just me trying to avoid any problems in my life.

lonelyp · January 5, 2010 3:18AM

<< by giving them less than 5's on those stupid eBay stars, you make them pay eBay more in fees >>

Is this right????

I've done ebay buys, and left possitive feedback, but dont bother with the ratings stars.

Am I costing my good sellers more in ebay fees??????????????

If so, and if I've delt with any of you I'm sorry for this. I didn't know.

19Lyds · January 5, 2010 3:24AM

<< 

<< by giving them less than 5's on those stupid eBay stars, you make them pay eBay more in fees >>

Is this right????

I've done ebay buys, and left possitive feedback, but dont bother with the ratings stars.

Am I costing my good sellers more in ebay fees??????????????

If so, and if I've delt with any of you I'm sorry for this. I didn't know. >>

So you're the guy!

Res · January 5, 2010 3:55AM

<< 

<< by giving them less than 5's on those stupid eBay stars, you make them pay eBay more in fees >>

Is this right????

I've done ebay buys, and left possitive feedback, but dont bother with the ratings stars.

Am I costing my good sellers more in ebay fees??????????????

If so, and if I've delt with any of you I'm sorry for this. I didn't know. >>

HAven't sold in a while, but I think if they average 5's they get 15 or 20% off their final value fees at the end of the month. Please correct me if I'm wrong.

diamondman · January 5, 2010 4:01AM

This is a little off the topic, But the new ebay rules on payment due in 4 days is annoying to me as a seller. I state payment due in 7 days and usually wait 10 days to send a reminder and 14 to 17 days before I even think about NPB claim.

Here is what really annoys me though is I think (at least this is what I am told), that after 4 days now Ebay sends a computer automated notice to the buyer saying hey time to pay blah blah. I just worry that the buyer thinks that I am the one sending this reminder and then decides to zap me on my DSR stars because my auction says 7 days and low and behold now I lose my discount because of some computer program ebay made up! Ugh

anybody else heard this and what are your thoughts?

crypto79 · January 5, 2010 4:13AM

Update- I didn't get this till after I bought off of him but this guy is an A$$ stay away from him.jerk's feedback

Look at his feedback. Getting a neg from me for sure.

Russ · January 5, 2010 4:20AM

<< 

<< by giving them less than 5's on those stupid eBay stars, you make them pay eBay more in fees >>

Is this right????

I've done ebay buys, and left possitive feedback, but dont bother with the ratings stars.

Am I costing my good sellers more in ebay fees??????????????

If so, and if I've delt with any of you I'm sorry for this. I didn't know. >>

If you leave no stars, it has no impact one way or the other.

Russ, NCNE

Russ · January 5, 2010 4:22AM

<< Here is what really annoys me though is I think (at least this is what I am told), that after 4 days now Ebay sends a computer automated notice to the buyer saying hey time to pay blah blah >>

Yep, unless the buyer has opted out of reminders in the notifications section they get this, and feedback dunning notices. Seriously stupid interference on eBay's part.

Russ, NCNE

Connecticoin · January 5, 2010 4:28AM

<< 

<< Here is what really annoys me though is I think (at least this is what I am told), that after 4 days now Ebay sends a computer automated notice to the buyer saying hey time to pay blah blah >>

Yep, unless the buyer has opted out of reminders in the notifications section they get this, and feedback dunning notices. Seriously stupid interference on eBay's part.

Russ, NCNE >>

So as a seller we cannot prevent those annoying automated notices from going out to buyers?

Amigo · January 5, 2010 4:42AM

I'm not surprised the Jerk is exactly as I thought. I've been around too long to not know. You simply can't change a Jerk, not worth trying. The best you can do is let other Buyers know.

Ebay transaction Updated

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