Express Mail Problem Your Experiences

Planchet · December 13, 2009 1:57AM

I almost never send or receive USPS Express Mail. My personal life and work do not require that type of service. However, in the last week I have received one express mail and sent out two more. The incomming express mail missed the guaranteed delivery time by 3 hours, not a big deal. The two Express Mail envelopes I sent out missed the delivery guarantee by 24 hours. Is this typical for Express Mail. How safe and reliable is it? -Planchet

LeeG · December 13, 2009 2:14AM

I sent one out earlier this week. It did not make the guaranteed delivery time. Tracking said "missent"? Got my money back. I've had registered mail come back to me after two weeks because the clerk forgot to put postage on it.

SilverEagles92 · December 13, 2009 2:20AM

'Tis the Season, to steal a line from Jerry.

blu62vette · December 13, 2009 2:22AM

Be sure to get your money back.

I just wish they had a flat rate box, I dont like how flimsy the envelopes are.

19Lyds · December 13, 2009 2:35AM

<< Be sure to get your money back. >>

Absolutely! Thats what the guarantee covers.

However, you must also be sure that you understand what times they are guaranteeing. In other words, Express Mail is not always overnight or even 24 hours later.

Often times, my Express shipments to PCGS only get "guaranteed" on the 2nd day at 3:00pm depending upon what time I actually mail them.
Next day 3:00pm usually requires I get them to the PO right at 7:00am.

Barndog · December 13, 2009 2:35AM

every Express Mail package I have sent (and that's about six or seven) has missed the time requirement by a day

Planchet · December 13, 2009 2:39AM

<< 

<< Be sure to get your money back. >>

Absolutely! Thats what the guarantee covers.

However, you must also be sure that you understand what times they are guaranteeing. In other words, Express Mail is not always overnight or even 24 hours later.

Often times, my Express shipments to PCGS only get "guaranteed" on the 2nd day at 3:00pm depending upon what time I actually mail them.
Next day 3:00pm usually requires I get them to the PO right at 7:00am. >>

On the two Express Mail envelopes I sent, my receipt shows the guaranteed delivery time of 3 PM the next day. They didn't even try to deliver either envelope until 2 days after I mailed them and thus they missed the guaranteed deliver time by a full 24 hours.

lope208 · December 13, 2009 2:48AM

I sent my first Express package this week (never have the need for it either).
Dropped it off at 830am when the PO opened and it arrived the next day at about 1030am.

I was pleased. No idea what they guaranteed for times though, since I printed the label online.

19Lyds · December 13, 2009 4:04AM

<< 

<< 

<< Be sure to get your money back. >>

Absolutely! Thats what the guarantee covers.

However, you must also be sure that you understand what times they are guaranteeing. In other words, Express Mail is not always overnight or even 24 hours later.

Often times, my Express shipments to PCGS only get "guaranteed" on the 2nd day at 3:00pm depending upon what time I actually mail them.
Next day 3:00pm usually requires I get them to the PO right at 7:00am. >>

On the two Express Mail envelopes I sent, my receipt shows the guaranteed delivery time of 3 PM the next day. They didn't even try to deliver either envelope until 2 days after I mailed them and thus they missed the guaranteed deliver time by a full 24 hours. >>

If this is truely the case then I suggest you get to the post office and recoup your $35.00 ($17.50 * 2) as that is what the guarantee is, your money back on your postage.

Windfall!!

Planchet · December 13, 2009 4:41AM

<< 

<< 

<< 

<< Be sure to get your money back. >>

Absolutely! Thats what the guarantee covers.

However, you must also be sure that you understand what times they are guaranteeing. In other words, Express Mail is not always overnight or even 24 hours later.

Often times, my Express shipments to PCGS only get "guaranteed" on the 2nd day at 3:00pm depending upon what time I actually mail them.
Next day 3:00pm usually requires I get them to the PO right at 7:00am. >>

On the two Express Mail envelopes I sent, my receipt shows the guaranteed delivery time of 3 PM the next day. They didn't even try to deliver either envelope until 2 days after I mailed them and thus they missed the guaranteed deliver time by a full 24 hours. >>

If this is truely the case then I suggest you get to the post office and recoup your $35.00 ($17.50 * 2) as that is what the guarantee is, your money back on your postage.

Windfall!! >>

What do I need to do to get my money back?:

notwilight · December 13, 2009 5:07AM

I never check to see if mine make the deadline or not. I may be missing some refunds but I'm saving a lot of labor. I see this as nothing to do with safety and unless you need it there by the deadline, not a problem. I just used express mail because it gets cheap insurance like registered, is much easier than registered, and is quicker than registered. one day vs doesn't matter to me but 2 weeks can get you bad feedback on ebay. --jerry

OPA · December 13, 2009 5:21AM

You need to check the zip code to where your item is being mailed to .... not to many qualify for the one day guarantee, but do qualify for the 2 day guarantee. I'm not even sure if the day that you drop it off to the P.O. is considered the first day....

TomB · December 13, 2009 6:37AM

Express Mail does not guarantee 24-hour delivery from all zip codes to any other zip code. You will have to go to the post office where you mail the package and either ask if the destination zip code is covered under the 24-hour policy or you may find the information listed on the wall of your post office.

Planchet · December 15, 2009 12:36PM

I took my original receipts back to my local post office. They couldn't have been nicer. They checked their computer and confirmed that nether express mail envelope was delivered by the time guaranteed on the receipt. They cheerfully gave me a refund for both packages.

Thanks all for the suggestion.

Anyone else care to comment on Express Mail delivery problems?- Planchet

COINB0Y · December 15, 2009 12:47PM

The USPO must have missed the FedEx Pickup time on the other 2 Packages.

I kid you not.

LeeG · December 15, 2009 4:41PM

<< I just wish they had a flat rate box, I dont like how flimsy the envelopes are. >>

I've always use the Express Boxes for this reason. Their huge, so normally I use alot of packing material, except the one to Jeremy,

but still better than a flimsy envelope.

Express Mail Problem Your Experiences

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