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Truview - revised program

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  • robkoolrobkool Posts: 5,934 ✭✭✭✭✭
    I've never used the tru-view either... The fees for grading, and shipping is already high enough.
  • RYKRYK Posts: 35,799 ✭✭✭✭✭
    I agree that cracking a $100 coin and cracking a $100,000 coin uses the same basic skills.

    It's just as easy to drop a $100,000 coin on the floor as it is to drop a $100 coin on the floor.
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i>I always thought that they have not done a good enough job promoting this service to dealers. They would need to get the turnaround time down, but by reducing the number of First Spouse coins and ASEs submitted, maybe they can do this. >>



    Huh??

    Why promote it to dealers since its only good for an online venue like the "registry". Heritage and the other major auction houses take their own photo's so it wouldn't be any good there and most online dealers already have a source for photographing coins anyway.

    With a standing price of $30 per coin ($10 crack/reholder + $20 photography), not many folks are gonna step up to the plate because for that same $30 (plus shipping both ways) you can get a grade or two. I just don't think this was well thought out and I'm really disappointed.
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!


  • << <i>My guess is that it was a loser for PCGS at the $10 price point. Even if submissions for True View drop by 50%, it will take half the effort (or less) to get the work done.

    CU is a business, not a charity. >>






    Dude, are you a stockholder or on the executive management committee? image


    Certainly not taking the unions postion.
    imageimage
    Collector of Early 20th Century U.S. Coinage.
    ANA Member R-3147111


  • << <i>I agree that cracking a $100 coin and cracking a $100,000 coin uses the same basic skills. However, it seems that it would only be natural (i.e. basic human nature) to take greater care with the $100,000 coin. >>



    It's not about the amount of care taken, it is the liability they are assuming.

  • JRoccoJRocco Posts: 14,277 ✭✭✭✭✭


    << <i>I agree that cracking a $100 coin and cracking a $100,000 coin uses the same basic skills.

    It's just as easy to drop a $100,000 coin on the floor as it is to drop a $100 coin on the floor. >>



    And I bet that one moves a little slower and more deliberately when handling a 100K coin.
    Some coins are just plain "Interesting"
  • fcloudfcloud Posts: 12,133 ✭✭✭✭


    << <i>

    << <i>I agree that cracking a $100 coin and cracking a $100,000 coin uses the same basic skills.

    It's just as easy to drop a $100,000 coin on the floor as it is to drop a $100 coin on the floor. >>



    And I bet that one moves a little slower and more deliberately when handling a 100K coin. >>



    I bet they handle all coins equally. If they don't they could loose the faith of their customers. Could you image if they scratched or hairlined some coins in for grading. They simply wouldn't live up to their reputation.

    President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay



  • << <i>its only good for an online venue like the "registry". Heritage and the other major auction houses take their own photo's so it wouldn't be any good there and most online dealers already have a source for photographing coins anyway. >>



    It's good for anyone who wants a high quality image of their coin OUT OF THE HOLDER.

    No one else can do that without cracking it out, then taking the risk (and incurring the cost) to regrade it again.
  • PCcoinsPCcoins Posts: 3,354 ✭✭✭
    WOW!!!! imageimageimage

    With the economy in shambles, I'll bet that most collectors are debating sending their coins in to get graded period. And the thought of a nice truview image would be considered for a really nice toner or expensive coin. But now $20 just for an image????

    I will look into my crystal ball ~~~~ I foresee a drop in trueview submissions by 80-90% easy. image

    I have used truview in the past and loved it, but I was stubborn to add the $10 fee for each coin. And now you double the Price? Count me out, sorry.....
    "It is what it is."
  • messydeskmessydesk Posts: 20,284 ✭✭✭✭✭
    I (and others here) can afford to spend a lot more time on a single coin for much less than PCGS can. Sure, they have the advantage of being able to have the coin out of the holder, but if the finished result is no better than some here can produce, the advantage isn't really worth much to the consumer.
  • cointimecointime Posts: 2,014 ✭✭✭✭✭
    Don,

    I have been with CU for some time now. Everyone at PCGS provides a great service to all of its customers. That said I have had photos of coins taken when graded @ $5 ea., sent in for reholder and photo $5+5= $10 each. Recently I have tried to have photos of coins taken when graded @ $10 each, since the reholder and photo per coin = $20 now. This comes as a surprise with short notice as I was getting ready to send in 11 coins under economy and was willing to spend the $110 for photos. I am sure you and the staff have weighed the pros and cons or in other words the results of this increase. I must be honest and say I will not be sending any further coins for photo service unless they are extremly rare, or a major upgrade to my 1964 mint set. I have always enjoyed this service and will miss it. I always have wondered why so many registry sets have no photos and felt photos add so much to the viewing of the many wonderful sets here.

    No negative feeling here, just my true honest assessment from a loyal patron and small time collecter image
  • this sucks!
  • LindeDadLindeDad Posts: 18,766 ✭✭✭✭✭
    I will agree with that other small time collector.^^^^^^^^^^^^^
    image
  • ChrisRxChrisRx Posts: 5,619 ✭✭✭✭
    Instead of sending in 10 coins for $100
    I will now just send in 1 coin for $20
    $80 loss in profits PCGS!!! image
    image
  • messydeskmessydesk Posts: 20,284 ✭✭✭✭✭


    << <i>Instead of sending in 10 coins for $100
    I will now just send in 1 coin for $20
    $80 loss in profits PCGS!!! image >>


    Not necessarily. As I said, I costs them a lot to run this service. If their costs are $9 per coin, your one coin submission is worth $11 profit now, whereas your 10 coin submission was only worth $10.
  • ChrisRxChrisRx Posts: 5,619 ✭✭✭✭


    << <i>

    << <i>Instead of sending in 10 coins for $100
    I will now just send in 1 coin for $20
    $80 loss in profits PCGS!!! image >>


    Not necessarily. As I said, I costs them a lot to run this service. If their costs are $9 per coin, your one coin submission is worth $11 profit now, whereas your 10 coin submission was only worth $10. >>



    That is one hell of an assumption. So what happened when it was $5 a coin? Did they eat $4 per shot?

    Come on now lets get real.
    image
  • fcloudfcloud Posts: 12,133 ✭✭✭✭
    It is just supply and demand. Maybe there is too much demand for their service, so if they raise the price and there will be less demand. Economics 101

    President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay

  • morgandollar1878morgandollar1878 Posts: 4,006 ✭✭✭✭✭
    I have never used this service before. I HAD decided to use the service for a group of 12-15 coins, but not now!!!!image
    Instagram: nomad_numismatics
  • tradedollarnuttradedollarnut Posts: 20,198 ✭✭✭✭✭
    Some of the responses in this thread are interesting. image

    It reminds me of when I bought my first little electrical company. I noticed that one division made all the money and the others lost most of it back. I decided to do away with all the multiple service rates from $39-43 per hour and raise everything to a flat $48. The previous owner shook his head and said "I hope you're prepared to lose half your service business". I said "yes, I am - because even if we do we'll make more money". Guess what - we didn't lose any.

    I'm sure that's not the case in this instance, but the bottom line is that TruView is a great service and well worth the new money. It's been a loser for PCGS and it's been clogged up for a long time. This is a necessary change.

  • tradedollarnuttradedollarnut Posts: 20,198 ✭✭✭✭✭
    Perhaps as a conciliatory gesture, PCGS should consider adding a few paid TrueView submissions to the Collectors Club membership benefits? image
  • lkeigwinlkeigwin Posts: 16,893 ✭✭✭✭✭
    Oh please. There is simply no good reason for charging more for imaging an expensive coin over a less expensive one. It is the same job, and the same care should be taken.

    I can, however, understand discounted rates for customers spending lots of money. Include imaging for no charge. That's how I run my business. Be a little generous to your best customers.

    If it were my decision I'd say $2k+ coins get free imaging. Below that it is $20/coin. And $20 is a good deal. How much time do you spend getting good photos of your coin. Is that time worth $20?

    Lance.
  • Digital photograpy in a commercial set-up is a volume based business.

    The cost structure is the capital outlay for the photographic equipment and fixed cost for the salary of the photographer(s).


    You make money with this type of cost structure through VOLUME. As each photograph is clicked away the per unit cost to the company becomes cheaper (read margins increase). Typically price decreases increase VOLUME.


    Perhaps PCGS views photographic services as deviating from their core business. The revenue stream is probably such that it is a very small percentage of overall sales and is neither here nor there to them. Alhough one would think that in order to maximize revenue, especially in the current economic environment, a business would not disregard any revenue stream no matter how small.


    It is their decision and I'm sure that it was well thought out. I do hope they reconsider though.


    image



    image
    imageimage
    Collector of Early 20th Century U.S. Coinage.
    ANA Member R-3147111
  • MFHMFH Posts: 11,720 ✭✭✭✭

    It wasn't all that long ago that TrueView imaging was only $5.00 per coin.

    I'm still scratching my head about why they won't image Cross-Overs. Once
    PCGS has determined the coin will cross [ or- at any grade ] in its other TPG holder
    and the new grade at PCGS has been determined, why not image the coin ?

    Would it be possible to have a "Bulk-Submission" for TrueView Images ? I would
    not mind having my entire Barber collection imaged eventually. That's 227 coins
    with all the die varieties I own. This doesn't include the Liberty Head Nickels.
    $4,000 + is just too steep to pay for these images.



    Mike Hayes
    ~~~~~~~~~~~~
    Coin collecting is not a hobby, it's an obsession !

    New Barber Purchases
  • lkeigwinlkeigwin Posts: 16,893 ✭✭✭✭✭


    << <i>I'm still scratching my head about why they won't image Cross-Overs. Once
    PCGS has determined the coin will cross [ or- at any grade ] in its other TPG holder
    and the new grade at PCGS has been determined, why not image the coin ? >>

    imageAnd I too would like bulk imaging. I have 140+ Lincolns in my registry set. How much for the job? Three grand? image
    Lance.
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  • ZoinsZoins Posts: 34,401 ✭✭✭✭✭


    << <i>I always thought that they have not done a good enough job promoting this service to dealers. They would need to get the turnaround time down, but by reducing the number of First Spouse coins and ASEs submitted, maybe they can do this. >>

    Perhaps for date/mm/finish they can just have one image for all 70s and another image for all 69s. That would cut down the amount of photographing of ultra moderns.
  • RYKRYK Posts: 35,799 ✭✭✭✭✭
    I imagine mark Goodman is smiling right about now

    I imagine that Mark is groaning right about now. image
  • coinlieutenantcoinlieutenant Posts: 9,320 ✭✭✭✭✭
    Havent read the whole post, so maybe someone already said it...but it is not about the time diff for more expensive coins. It is all about liability incurred.

    TruView will continue to have some users, but this is the death rattle in my opinion for the service. Maybe PCGS wants it that way? Who knows. I do know that for the money there is better deals. And I am a huge fan of Phil and his service...especially for proof coins with color.

    John
  • TahoeDaleTahoeDale Posts: 1,785 ✭✭✭
    To all that think $20 or $40 is too much to have a quality image of a coin, with the company keeping all the images taken on their data base, and the additional cost of servicng the base, take your own images.

    It will proabbaly reduce the request for images of lesser value coins, but why was anyone paying 5 or 10 dollars at any time for a 50 to 200 dollar coin?

    I like TDN's suggestion re the additional benefits to a CU subscriber, for a few free images, depending on the level of participation.

    There is also a benefit to a seller of a coin with a Tru-view image. One could add the cost of imaging to the price, and since we are talking about only $20 to 40, that would be a cinch for a $1000 plus coin.

    Keep up the good work, Don. Maybe the powers that be will see a reason to gve bonuses for all the changes you are instigating.
    TahoeDale
  • PaleElfPaleElf Posts: 990 ✭✭✭
    Truview is now to pricey for me.
  • GRANDAMGRANDAM Posts: 8,749 ✭✭✭✭✭
    Say what you want on the price but they do a HECK of a job image

    On my IKE set I will gladly pay the $20 plus insurance and shipping to keep my set updated. If you want an example of True-View photos compared to my personal scanning ability just click on the link below to my IKE Set.

    PCGS just True-View'ed my S/S and I will send the MS67 FPL (the only coin not True-View'ed) in soon so my set will be 100% True-View'ed. image

    The photos make the set and I'm sure would significiantly increase the selling price should I ever deceide to sell. (Does the phrase "When H--- freezes over) come to mind.

    JMHO, GrandAm image
    GrandAm :)
  • MisterBungleMisterBungle Posts: 2,308 ✭✭✭

    "Perhaps as a conciliatory gesture, PCGS should consider adding a few paid TrueView submissions to the Collectors Club membership benefits?"
    -----
    Great idea, TDN!!

    I hope Don sees this.

    ~


    "America suffers today from too much pluribus and not enough unum.".....Arthur Schlesinger Jr.

  • BarberianBarberian Posts: 4,032 ✭✭✭✭✭


    << <i>Maybe a little comparison would help (although it also might be outdated).

    I took hundreds of coin photos for dealers, collectors and publishers in the early 1970s. Some at coin shows, most in dealer’s offices or shops, and some mailed coins to me. A typical price was $10 per coin including 2 B&W prints. Color slides were the same price and color prints were $15 per coin.

    That was 35 years ago. >>



    That's when you had to pay for film, paper, developing fluids, dark room, slide making, etc. Digital cameras have done away with most of these hassles. Or have I missed something?
    3 rim nicks away from Good
  • IGWTIGWT Posts: 4,975
    I always thought the price was ridiculously low.
  • drwstr123drwstr123 Posts: 7,049 ✭✭✭✭✭


    << <i>I always thought the price was ridiculously low. >>


    Good, you can pay for mine.
  • SaamSaam Posts: 600 ✭✭✭✭


    << <i>Effective March 2, 2009, the price of the PCGS TrueViewSM Photography Service will increase to $20 for coins valued up to $20,000 and $40 for coins valued over $20,000. >>



    Bad timing! By revising the program at 6:00pm the Friday before the Monday the changes take effect, nobody has a chance to have orders being put together now sent in to be processed at the old price. Guess you should have said "efffective immediately" but that would have sounded insensitive.

    Too much, too quick! Maybe $10 was too cheap but to double and quadruple the price seems greedy. I also don't understand how the price of taking a picture of a valuable coin vs a less valuable coin could cost more unless you will be using a better camera, film or photographer.
  • Well, they stopped advertising this as much awhile back, now they raise the price. I feel PCGS is exiting this program their own way...........
    My humble '63 mint registry set, not much, but it's mine!
  • smokincoinsmokincoin Posts: 2,636 ✭✭✭
    Ok, since this is a "Trueview" thread I'm hoping my question might get answered here: Pcgs slabs a couple of my coins "genuine", "questionable color" to be exact. I requested "Trueview" on the submission form & paid the associated fees. Why do my coins not get photographed?
  • LeeGLeeG Posts: 12,162
    Priced me out for the most part. May use it on a rare occasion. Glad I recently upgraded my camera equipment. image PCGS's product so they have the right to price it as they see fit.


    image
  • ArizonaJackArizonaJack Posts: 4,029 ✭✭✭
    Hopefully you folks with pic services will pic up the slack. I will send a few to Todd at BlueCC that I have been slacking on.
    " YOU SUCK " Awarded 5/18/08


  • << <i>Perhaps as a conciliatory gesture, PCGS should consider adding a few paid TrueView submissions to the Collectors Club membership benefits? image >>



    I always thought instead of getting free submissions when your set is complete, PCGS should TruView your set if you reach the top 5 or a certain place (maybe even just 100% complete?). That way all the finest sets can be visually shown which is a great marketing tool for PCGS and a great service to all collectors.
    Want to buy an auction catalog for the William Hesslein Sale (December 2, 1926). Thanks to all those who have helped us obtain the others!!!



  • << <i>Ok, since this is a "Trueview" thread I'm hoping my question might get answered here: Pcgs slabs a couple of my coins "genuine", "questionable color" to be exact. I requested "Trueview" on the submission form & paid the associated fees. Why do my coins not get photographed? >>



    I was wondering the same thing. Since I paid for the pictures and they are taken before being graded shouldn't I still get the Trueview pictures?
  • smokincoinsmokincoin Posts: 2,636 ✭✭✭


    << <i>

    << <i>Ok, since this is a "Trueview" thread I'm hoping my question might get answered here: Pcgs slabs a couple of my coins "genuine", "questionable color" to be exact. I requested "Trueview" on the submission form & paid the associated fees. Why do my coins not get photographed? >>



    I was wondering the same thing. Since I paid for the pictures and they are taken before being graded shouldn't I still get the Trueview pictures? >>


    DwaineO, I'm pretty sure the photos are taken after grading, but before slabbing. Nevertheless, the question remains.... why can't we have our "genuine" coins photographed?


  • << <i>

    << <i>Perhaps as a conciliatory gesture, PCGS should consider adding a few paid TrueView submissions to the Collectors Club membership benefits? image >>



    I always thought instead of getting free submissions when your set is complete, PCGS should TruView your set if you reach the top 5 or a certain place (maybe even just 100% complete?). That way all the finest sets can be visually shown which is a great marketing tool for PCGS and a great service to all collectors. >>



    Great Idea!!!!
  • SCDHunterSCDHunter Posts: 686 ✭✭✭
    I notice that PCGS provides a link that proves the authenticity of their images. In my opinion that is as valuable as the coin certification.

    With the increasing number of faked slabs out there, the photo certification may well be worth the money to a seller down the road. It will be quite difficult for someone to post a fake image on the PCGS website.

    Secondly, it should alleviate fear about a coin image being “juiced” or “Photoshopped”.

    Someday, the auction companies might provide links to the PCGS web site as part of the coin description.

    The bottom line is that one is paying for an additional service, beyond a simple photograph.

    Someday, I hope to have my better So-Called Dollars Trueviewed. However, I have other obstacles to overcome first. Starting with getting PCGS to recognize SCDs.image
  • illini420illini420 Posts: 11,466 ✭✭✭✭✭


    << <i>

    << <i>Perhaps as a conciliatory gesture, PCGS should consider adding a few paid TrueView submissions to the Collectors Club membership benefits? image >>



    I always thought instead of getting free submissions when your set is complete, PCGS should TruView your set if you reach the top 5 or a certain place (maybe even just 100% complete?). That way all the finest sets can be visually shown which is a great marketing tool for PCGS and a great service to all collectors. >>



    That would be so much better than a couple of free submissions as most who are completing a set of PCGS coins are buying coins already slabbed and not raw ones... Would love to see all of the top sets imaged. And if not complementary, maybe a reduced rate for a top set would motivate the top sets to get imaged.
  • messydeskmessydesk Posts: 20,284 ✭✭✭✭✭


    << <i>Hopefully you folks with pic services will pic up the slack. I will send a few to Todd at BlueCC that I have been slacking on. >>


    I'm ready, willing, and able to save you some money over TrueView. image
  • DIMEMANDIMEMAN Posts: 22,403 ✭✭✭✭✭
    For the price they charge I think the trueview picture should be added at no charge for all coins submitted.

    JMHO
  • tradedollarnuttradedollarnut Posts: 20,198 ✭✭✭✭✭
  • tradedollarnuttradedollarnut Posts: 20,198 ✭✭✭✭✭


    << <i>For the price they charge I think the trueview picture should be added at no charge for all coins submitted.

    JMHO >>



    No problem. I presume that for the salary you receive at your job you are also willing on your own time to pick up the boss's kids and deliver his dry cleaning as well. image

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