Look - every time a box of coins disappears off a doorstep worth hundreds or thousands of dollars, it is our taxpayer money that covers the loss. I had never seen problems like this with FED X EVER - which is why I wanted to do my part here. I would be comfortable forwarding this problem to a member of Obama's staff, if I knew exactly how to. Why not try to clean up this country one small step at a time?
Wondercoin
Please visit my website at www.wondercoins.com and my ebay auctions under my user name www.wondercoin.com.
<< <i>Look - every time a box of coins disappears off a doorstep worth hundreds or thousands of dollars, it is our taxpayer money that covers the loss. I had never seen problems like this with FED X EVER - which is why I wanted to do my part here. I would be comfortable forwarding this problem to a member of Obama's staff, if I knew exactly how to. Why not try to clean up this country one small step at a time?
Wondercoin >>
Uhh, yeah. They're wasting almost a trillion dollars of taxpayer money on a so called "stimulus" bill, so I'm sure a few hundred thousand dollars worth of coins disappearing off doorsteps will be right at the top of Obama's staffs to do list.
<< <i>Uh- huh, sure.. you keep on believing that. And be sure to say hi to the Tin Man for me there in the Land of Oz. >>
OK...
I'm NOT trying to be confrontational here, but I want to point out conflicting actions you have taken already on this matter.
in a previous post you complained about all the calls to "(the mint or pitney-bowes or whoever)" that got you nowhere, yet when I'm trying to get people to take action with a "Real Treasury Official Office" you just dismiss it as if to say: "why try?"
From what I've read, you once tried to get results. I'm giving you an Oversight Office's e-mail and phone number in the Treasury in Washington DC. The person asked me to e-mail what I had. The interest is already there. Additionally, wondercoin is getting results of his own with PBGS, since he got UPS' and now Coin World's help.
Why not just make this one last attempt with a different office and send them your story? It's better than beating your head against the wall with 800-USA-MINT, now that we know they are likely more interested in keeping their government contract than anything else.
<< <i>Uh- huh, sure.. you keep on believing that. And be sure to say hi to the Tin Man for me there in the Land of Oz. >>
OK...
I'm NOT trying to be confrontational here, but I want to point out conflicting actions you have taken already on this matter.
in a previous post you complained about all the calls to "(the mint or pitney-bowes or whoever)" that got you nowhere, yet when I'm trying to get people to take action with a "Real Treasury Official Office" you just dismiss it as if to say: "why try?"
From what I've read, you once tried to get results. I'm giving you an Oversight Office's e-mail and phone number in the Treasury in Washington DC. The person asked me to e-mail what I had. The interest is already there. Additionally, wondercoin is getting results of his own with True and Real mint officials.
Why not just make this one last attempt with a different office and send them your story? It's better than beating your head against the wall with 800-USA-MINT, now that we know they are likely more interested in keeping their government contract than anything else.
not confronting.... just pointing it out. >>
If you want to waste your time emailing a bunch of beaurocrats who've proven time & time again that they couldn't care less, go right ahead. I've wasted enough time trying.
On the positive side, at least they don't really have anything really left worth buying for sale any more beyond the 1 per household UHRDE. So once we get those we can stay away from doing business with them until the problem is fixed.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
I just e-mailed the Mint Director's admin asst. and the sales/marketing director's admin asst.
5 pages now. I mentioned the "no signature issue," "the long delays with bad excuses," and potential for cancelling orders due to the wait in the voice mail.
Here is how to find their phone numbers in Washington, DC.
Browse to: 1. removed to protect my own posterior
Anyway... there are your phone numbers to contact the Mint Director's office at the bottom of the page and many of the names to contact.
Associate Director of Sales and Marketing: 202-removed to protect my own posterior Director's Office: 202-removed to protect my own posterior
I called earlier to the "sales and marketing" number and was transferred to legal and left a message.
drum roll.
legal just called back and said PBGS is new and it is actually a procurement department issues, but the better of legal and sales would be to talk to sales, not legal. I told them I e-mailed the admins to sales and the director. They said they would get in touch with sales about te e-mail and get back to me.
I wonder if I can't and wondercoin can't get a supervisor to return a call is due to our persistence....
I wonder if the Mint will get back to me.
I feel uncomfortable giving out the e-mails, even though they are gov't employees, since they are still high level admin assts. But the phone numbers I .... removed to protect my own posterior.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
You can, too! Or perhaps you can wait and see if I get a call back and I can get an e-mail they know I will give out to the planet.
I agree in advance jbw, that all of nada may come from this, but at least I did get someone in the Mint Director's office on the line to give them the big issue: "deliveries without a signature." {no time to read a 5 page e-mail to them, so I stuck to the most impactful one to the mint}
excerpts: Customer Satisfaction The foundation of a trusted, highly recognized brand is high quality products and services. Developing superior products and providing responsive customer service has enabled the United States Mint to retain core numismatic customers. Maintaining product quality and customer service is critical to attracting new customers, fostering the United States Mint brand and expanding our customer base into underserved segments of the population. Since FY 2003, the United States Mint has utilized a bimonthly Customer Satisfaction Measure (CSM) survey to capture customer satisfaction with the United States Mint’s performance as a supplier of coins and coin products and the quality of those products. While 80 percent of active customers report high overall satisfaction with the United States Mint’s performance as a product supplier, this percentage has declined steadily since FY 2006. Customer satisfaction with product quality, conversely, has remained high with about 95 percent of active customers highly satisfied with the quality of our products. Problems and delays with orders, poor communications and customer service issues all contributed to lower overall customer satisfaction in FY 2008. CSM survey results indicate that untimely order fulfillment was the most significant factor in the decline.
The United States Mint’s ability to timely deliver products to numismatic customers declined significantly in 2008 due to a number of factors. We started 2008 with an aggressive product launch schedule. Production capacity was unable to meet demand for the multiple products released in the beginning of the calendar year. Many products had to be placed on back order until production capacity could recover. In January 2008, the United States Mint temporarily suspended operation of our online catalog for six days to ensure a reliable transition to a new service provider. Finally, in February 2008, a tornado hit and significantly damaged our product fulfillment facility in Memphis, Tennessee. It took five days to restore the facility to working operation and resume deliveries.
In FY 2009, the United States Mint plans to thoroughly reexamine the entire production process from design to distribution. A key component of this effort is to better integrate the product launch schedule with expected production capacity. This should ensure that adequate inventories are available when products are released and minimize backorders. We will also more directly measure and track the duration between order and fulfillment dates in FY 2009 to identify potential problems and implement corrective action. We plan to revise the CSM survey to evaluate the impact of our efforts and obtain a better understanding of our customers and how to serve them.
Graphs on page entitled: "Percentage of Customers Highly Satisfied" "Percentage of Orders Fulfilled within Seven Days" So far for UHR .... <<1%, 2008 Average: 76%
Later: Total Losses The United States Mint performs its protection function by minimizing vulnerability to theft and preventing unauthorized access to critical assets. Total losses measure the dollar amount of losses incurred because of the realization of threats to the United States Mint. Total losses are classified in three categories based on cases that have been investigated and closed: • Financial Losses: intentional monetary losses, thefts or fraud from metal reserves, produced coinage, retail sales and other administrative losses. • Cost of Intrusions: the cost of repair or recovery from an intentional intrusion into United States Mint systems and facilities either electronically or physically. • Productivity Losses: the cost of intentional damage or destruction to production capabilities, including related costs for continuity of operations.
As defined, total losses do not include losses incurred during the normal course of sales operations. Such losses are reported in the financial statements as Cost of Goods Sold.
and earlier for 2008: Numismatics gross costs fell slightly to $474.8 million from $475.6 million in FY 2007 because rising sales, general and administrative (SG&A) expenses were offset by declining COGS.
The COGS are going to start going up if UPS keeps doing the "throw and go."
That might interest them.... we'll see.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
note at the bottom of the chart, it says "unless otherwise noted, all bureaus report to the deputy secretary of the secretary." The line from the "US Mint" connects up to the line towards the "Secretary/Deputy Secretary" box at the very top. Beside that box is the "Treasury's Office of Inspector General" reporting to them, too.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
Translation: We have the phone numbers of some high fire power government officials' offices.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
The Mint Director's Office reports to the Deputy Secretary of the Secretary of the Treasury.... The Secretary of the Treasury is Tim Geithner, who just replaced Henry Paulson. These are the guys on the news talking about all the reason why the Fed Reserve, Treasury and America are in deep and why some of us are buying gold bullion!
Think about it.... The Mint Director's office is 2 steps away from the very top! And the office's number and the sales/marketing office under the director are online.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
The Treasury's Inspector General's Office reports to the #1 Top or #2 Deputy Secretary, and someone in that office asked me to send them my tales of woe.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
If you are going to complain to anyone, please make it these guys.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
"When the United States Mint changed over to a new fulfillment contractor in January 2009, it dropped the signature requirement for most orders. Based on feedback from our customers, the United States Mint is preparing to return to a signature confirmation process for all orders of $300 or more and for all orders containing precious metal products. The United States Mint will announce the details of the reinstatement of this process by February 25, 2009."
Wondercoin
Please visit my website at www.wondercoins.com and my ebay auctions under my user name www.wondercoin.com.
<< <i>"When the United States Mint changed over to a new fulfillment contractor in January 2009, it dropped the signature requirement for most orders. Based on feedback from our customers, the United States Mint is preparing to return to a signature confirmation process for all orders of $300 or more and for all orders containing precious metal products. The United States Mint will announce the details of the reinstatement of this process by February 25, 2009." Wondercoin >>
It sure is a shame when the return of common sense feels like a huge win.
I have received a number of packages this year to my PO Box with no signature required. Today I received an APE coin which I ordered during the frenzy on 12/8/08. Although the package wasn't registered or insured, it did require an electronic signature. The label on the box indicated "USPS Signature Confirmation".
Maybe the problem is in the problem of being resolved?
Comments
Wondercoin
<< <i>Look - every time a box of coins disappears off a doorstep worth hundreds or thousands of dollars, it is our taxpayer money that covers the loss. I had never seen problems like this with FED X EVER - which is why I wanted to do my part here. I would be comfortable forwarding this problem to a member of Obama's staff, if I knew exactly how to. Why not try to clean up this country one small step at a time?
Wondercoin >>
Uhh, yeah. They're wasting almost a trillion dollars of taxpayer money on a so called "stimulus" bill, so I'm sure a few hundred thousand dollars worth of coins disappearing off doorsteps will be right at the top of Obama's staffs to do list.
<< <i>Uh- huh, sure.. you keep on believing that. And be sure to say hi to the Tin Man for me there in the Land of Oz. >>
OK...
I'm NOT trying to be confrontational here, but I want to point out conflicting actions you have taken already on this matter.
in a previous post you complained about all the calls to "(the mint or pitney-bowes or whoever)" that got you nowhere, yet when I'm trying to get people to take action with a "Real Treasury Official Office" you just dismiss it as if to say: "why try?"
From what I've read, you once tried to get results. I'm giving you an Oversight Office's e-mail and phone number in the Treasury in Washington DC. The person asked me to e-mail what I had. The interest is already there. Additionally, wondercoin is getting results of his own with PBGS, since he got UPS' and now Coin World's help.
Why not just make this one last attempt with a different office and send them your story? It's better than beating your head against the wall with 800-USA-MINT, now that we know they are likely more interested in keeping their government contract than anything else.
not confronting.... just pointing it out.
Inspector General Hotline
<< <i>
<< <i>Uh- huh, sure.. you keep on believing that. And be sure to say hi to the Tin Man for me there in the Land of Oz. >>
OK...
I'm NOT trying to be confrontational here, but I want to point out conflicting actions you have taken already on this matter.
in a previous post you complained about all the calls to "(the mint or pitney-bowes or whoever)" that got you nowhere, yet when I'm trying to get people to take action with a "Real Treasury Official Office" you just dismiss it as if to say: "why try?"
From what I've read, you once tried to get results. I'm giving you an Oversight Office's e-mail and phone number in the Treasury in Washington DC. The person asked me to e-mail what I had. The interest is already there. Additionally, wondercoin is getting results of his own with True and Real mint officials.
Why not just make this one last attempt with a different office and send them your story? It's better than beating your head against the wall with 800-USA-MINT, now that we know they are likely more interested in keeping their government contract than anything else.
not confronting.... just pointing it out. >>
If you want to waste your time emailing a bunch of beaurocrats who've proven time & time again that they couldn't care less, go right ahead. I've wasted enough time trying.
another package left at the door this am no signature required.
<< <i>It's starting to sound like no one can make a difference? Wondercoin >>
You did! Thanks!!
I just e-mailed the Mint Director's admin asst. and the sales/marketing director's admin asst.
5 pages now. I mentioned the "no signature issue," "the long delays with bad excuses," and potential for cancelling orders due to the wait in the voice mail.
Here is how to find their phone numbers in Washington, DC.
Browse to:
1. removed to protect my own posterior
Anyway... there are your phone numbers to contact the Mint Director's office at the bottom of the page and many of the names to contact.
Associate Director of Sales and Marketing: 202-removed to protect my own posterior
Director's Office: 202-removed to protect my own posterior
I called earlier to the "sales and marketing" number and was transferred to legal and left a message.
drum roll.
legal just called back and said PBGS is new and it is actually a procurement department issues, but the better of legal and sales would be to talk to sales, not legal. I told them I e-mailed the admins to sales and the director. They said they would get in touch with sales about te e-mail and get back to me.
I wonder if I can't and wondercoin can't get a supervisor to return a call is due to our persistence....
I wonder if the Mint will get back to me.
I feel uncomfortable giving out the e-mails, even though they are gov't employees, since they are still high level admin assts.
But the phone numbers I .... removed to protect my own posterior.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
You can, too! Or perhaps you can wait and see if I get a call back and I can get an e-mail they know I will give out to the planet.
I agree in advance jbw, that all of nada may come from this, but at least I did get someone in the Mint Director's office on the line to give them the big issue: "deliveries without a signature." {no time to read a 5 page e-mail to them, so I stuck to the most impactful one to the mint}
Here is an interesting read:
http://www.usmint.gov/downloads/about/annual_report/2008AnnualReport.pdf
excerpts:
Customer Satisfaction The foundation of a
trusted, highly recognized brand is high quality products
and services. Developing superior products and
providing responsive customer service has enabled the
United States Mint to retain core numismatic customers.
Maintaining product quality and customer service is
critical to attracting new customers, fostering the United
States Mint brand and expanding our customer base into
underserved segments of the population.
Since FY 2003, the United States Mint has utilized a
bimonthly Customer Satisfaction Measure (CSM)
survey to capture customer satisfaction with the United
States Mint’s performance as a supplier of coins and
coin products and the quality of those products.
While 80 percent of active customers report high overall
satisfaction with the United States Mint’s performance
as a product supplier, this percentage has declined
steadily since FY 2006. Customer satisfaction with
product quality, conversely, has remained high with
about 95 percent of active customers highly satisfied
with the quality of our products. Problems and delays
with orders, poor communications and customer service
issues all contributed to lower overall customer
satisfaction in FY 2008. CSM survey results indicate
that untimely order fulfillment was the most significant
factor in the decline.
The United States Mint’s ability to timely deliver
products to numismatic customers declined significantly
in 2008 due to a number of factors. We started 2008
with an aggressive product launch schedule. Production
capacity was unable to meet demand for the multiple
products released in the beginning of the calendar year.
Many products had to be placed on back order until
production capacity could recover. In January 2008, the
United States Mint temporarily suspended operation of
our online catalog for six days to ensure a reliable
transition to a new service provider. Finally, in
February 2008, a tornado hit and significantly damaged
our product fulfillment facility in Memphis, Tennessee.
It took five days to restore the facility to working
operation and resume deliveries.
In FY 2009, the United States Mint plans to thoroughly
reexamine the entire production process from design to
distribution. A key component of this effort is to better
integrate the product launch schedule with expected
production capacity. This should ensure that adequate
inventories are available when products are released and
minimize backorders. We will also more directly
measure and track the duration between order and
fulfillment dates in FY 2009 to identify potential
problems and implement corrective action. We plan to
revise the CSM survey to evaluate the impact of our
efforts and obtain a better understanding of our
customers and how to serve them.
Graphs on page entitled:
"Percentage of Customers Highly Satisfied"
"Percentage of Orders Fulfilled within Seven Days" So far for UHR .... <<1%, 2008 Average: 76%
Later:
Total Losses The United States Mint performs its
protection function by minimizing vulnerability to theft
and preventing unauthorized access to critical assets.
Total losses measure the dollar amount of losses
incurred because of the realization of threats to the
United States Mint. Total losses are classified in three
categories based on cases that have been investigated
and closed:
• Financial Losses: intentional monetary losses, thefts
or fraud from metal reserves, produced coinage, retail
sales and other administrative losses.
• Cost of Intrusions: the cost of repair or recovery
from an intentional intrusion into United States Mint
systems and facilities either electronically or
physically.
• Productivity Losses: the cost of intentional damage
or destruction to production capabilities, including
related costs for continuity of operations.
As defined, total losses do not include losses incurred
during the normal course of sales operations. Such
losses are reported in the financial statements as Cost of
Goods Sold.
and earlier for 2008:
Numismatics gross costs fell slightly to $474.8 million
from $475.6 million in FY 2007 because rising sales,
general and administrative (SG&A) expenses were
offset by declining COGS.
The COGS are going to start going up if UPS keeps doing the "throw and go."
That might interest them.... we'll see.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
huge .pdf containing Treasury organization chart on pdf page 333 {right click on chart and select "rotate clockwise"}
note at the bottom of the chart, it says "unless otherwise noted, all bureaus report to the deputy secretary of the secretary." The line from the "US Mint" connects up to the line towards the "Secretary/Deputy Secretary" box at the very top. Beside that box is the "Treasury's Office of Inspector General" reporting to them, too.
On .pdf page 13/report page 12 is the Mint's org. chart & Note that the sales & marketing office reports to the Mint Director/Deputy Director's office.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
Translation: We have the phone numbers of some high fire power government officials' offices.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
The Mint Director's Office reports to the Deputy Secretary of the Secretary of the Treasury.... The Secretary of the Treasury is Tim Geithner, who just replaced Henry Paulson. These are the guys on the news talking about all the reason why the Fed Reserve, Treasury and America are in deep and why some of us are buying gold bullion!
Think about it.... The Mint Director's office is 2 steps away from the very top! And the office's number and the sales/marketing office under the director are online.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
The Treasury's Inspector General's Office reports to the #1 Top or #2 Deputy Secretary, and someone in that office asked me to send them my tales of woe.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
If you are going to complain to anyone, please make it these guys.
contact with serious issues, not individual order problems. remember: "major system failures." These are the top dogs running the mint. the inspector general's office cares about "waste, fraud, abuse" not one order.
U.S. Mint Issues Statements Regarding Fulfillment and Web Site Issues
Wondercoin
<< <i>"When the United States Mint changed over to a new fulfillment contractor in January 2009, it dropped the signature requirement for most orders. Based on feedback from our customers, the United States Mint is preparing to return to a signature confirmation process for all orders of $300 or more and for all orders containing precious metal products. The United States Mint will announce the details of the reinstatement of this process by February 25, 2009." Wondercoin >>
It sure is a shame when the return of common sense feels like a huge win.
Way to go, Mitch!
I have received a number of packages this year to my PO Box with no signature required. Today I received an APE coin which I ordered during the frenzy on 12/8/08. Although the package wasn't registered or insured, it did require an electronic signature. The label on the box indicated "USPS Signature Confirmation".
Maybe the problem is in the problem of being resolved?