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Signature Required For Packages Worth Over $300 - NOT!!
wondercoin
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1. Got an email last night that the US Mint was shipping me out a ton of stuff today which I had ordered back in 12/08.
2. I Have watched UPS leave every package for me in 01/09 without requiring a signature. There was too much money at stake with these expected packages - I made myself available from 6:00 a.m. onward to "see what would happen" with these shipments.
3. UPS driver shows up this morning, drops off the (7) large packages without signatures being required on any of them and is ready to drive off when I confronted him to ask about the packages. He shows me on the shipping labels where NO SIGNATURES WERE REQUIRED on any of the packages.
4. I spent the next hour getting to a top supervisor of UPS in Arizona to confirm what driver had shown me. Then, we set up a conference call with the US Mint where the US Mint Supervisor (who I now believe was actually an employee of the agent of the US Mint and not actually a US Mint employee) insists a signature is required on packages over $300 - that is before I told her the UPS supervisor was on the phone with us.
5. The UPS supervisor introduces himself to the US Mint Supervisor / agent of the US Mint and tells her that their account with UPS is not set up to require any signatures and that the US Mint is confused by thinking that just because the packages are going overnight mail that signatures are required - they are not.
6. It appears to me that the "US Mint Supervisor" is very surprised by the comments of the UPS supervisor and asks for some time to investigate what UPS is telling her. In the meantime, the UPS supervisor calls me back an hour later to reconfirm that the US Mint packages are set up to NOT require a signature - even if they are for $5,000, $10,000 - any amount!! No signatures required!!
7. No word back from U.S. Mint - even though she promised to get right back to me and the UPS Supervisor.
I have names and phone numbers of all involved at UPS and US Mint if anyone else has had a similar experience and wants to try to put an end to (what appears to be at this point) the US Mint not having set up their account properly with UPS. Just PM me if you want to speak with / leave messages for the Supervisor in charge at US Mint (or if you want to confirm with UPS that it is not their fault based upon their investigation).
Hopefully, what happened today will help the US Mint along in trying to fix this problem. If anything changes, I will post again - but I would be very surprised if UPS has this "all wrong".
Wondercoin
2. I Have watched UPS leave every package for me in 01/09 without requiring a signature. There was too much money at stake with these expected packages - I made myself available from 6:00 a.m. onward to "see what would happen" with these shipments.
3. UPS driver shows up this morning, drops off the (7) large packages without signatures being required on any of them and is ready to drive off when I confronted him to ask about the packages. He shows me on the shipping labels where NO SIGNATURES WERE REQUIRED on any of the packages.
4. I spent the next hour getting to a top supervisor of UPS in Arizona to confirm what driver had shown me. Then, we set up a conference call with the US Mint where the US Mint Supervisor (who I now believe was actually an employee of the agent of the US Mint and not actually a US Mint employee) insists a signature is required on packages over $300 - that is before I told her the UPS supervisor was on the phone with us.
5. The UPS supervisor introduces himself to the US Mint Supervisor / agent of the US Mint and tells her that their account with UPS is not set up to require any signatures and that the US Mint is confused by thinking that just because the packages are going overnight mail that signatures are required - they are not.
6. It appears to me that the "US Mint Supervisor" is very surprised by the comments of the UPS supervisor and asks for some time to investigate what UPS is telling her. In the meantime, the UPS supervisor calls me back an hour later to reconfirm that the US Mint packages are set up to NOT require a signature - even if they are for $5,000, $10,000 - any amount!! No signatures required!!
7. No word back from U.S. Mint - even though she promised to get right back to me and the UPS Supervisor.
I have names and phone numbers of all involved at UPS and US Mint if anyone else has had a similar experience and wants to try to put an end to (what appears to be at this point) the US Mint not having set up their account properly with UPS. Just PM me if you want to speak with / leave messages for the Supervisor in charge at US Mint (or if you want to confirm with UPS that it is not their fault based upon their investigation).
Hopefully, what happened today will help the US Mint along in trying to fix this problem. If anything changes, I will post again - but I would be very surprised if UPS has this "all wrong".
Wondercoin
Please visit my website at www.wondercoins.com and my ebay auctions under my user name www.wondercoin.com.
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President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
<< <i>Dang, you probably just put all our UHR gold on hold!
I guess the question is, would you rather have gold on hold, or gold on the front porch?
UPS dumped a Prosperity Set off at my house today - no signature, no nothing.
I'd say that's worth a little over $300.
Wondercoin
<< <i>Dosent matter much since ups dosent insure coins. >>
Neither does FedEx, however I am sure that the USM has a UPS account representative that struck a much larger deal with UPS than any of us can do, they can make exceptions.
"Because I can"
myurl The Franklin All Old Green Holder Set
Allready got mine.
Assuming that a coin was lost due to this delivery issue, I mean?
Would they just take it like a seller on eBay would have to take it?
Or would the suits show up at your doorstep and take you away forever?
<< <i>What would happen if one did a credit-card chargeback on the US Mint.
Assuming that a coin was lost due to this delivery issue, I mean?
Would they just take it like a seller on eBay would have to take it?
Or would the suits show up at your doorstep and take you away forever? >>
If you don't receive the item and there is no proof of delivery then the chargeback should hold.
<< <i>Dosent matter much since ups dosent insure coins. >>
And, if you read the threads much, you will see that some folks have private (3rd party) insurance and ship UPS or FEDEX with that.
I'm sure the USMint has some deal at the level they do it.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>Dosent matter much since ups dosent insure coins. >>
Surely the Mint has private insurance. That's how dealers send with FedEx all the time, as well.
In my business calls, I find it best to announce who is on the call right from the start so that everything is on the up and up and no one feels tricked.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Do Mint employees actually hand off to UPS or does the Contractor?
<< <i>Hopefully, what happened today will help the US Mint along in trying to fix this problem. >>
Don't worry- my order of a proof and mint set last year (about $75) came requiring a signature, so it all evens out in the end.
<< <i>Anybody for a Post Office Box now? >>
I already have one, and listed it as the shipping address for my order. The mint, in their infinite wisdom, decided to ship to my cc billing address instead.
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
<< <i>What would happen if one did a credit-card chargeback on the US Mint.
Assuming that a coin was lost due to this delivery issue, I mean?
Would they just take it like a seller on eBay would have to take it?
Or would the suits show up at your doorstep and take you away forever? >>
My son actually did a charge back for direct shipment Dollars that never arrived. He received nasty threatening letters and the Mint kept charging his card and he kept doing charge backs. It went on for months until it was resolved in his favor. Lesson learned, you're in for a fight doing it.
I used to use a Postal Mailbox service. In no case do I want them sending anything to my home - I've seen too many Youtubes of packages dropped off and "lifted" by crafy passers by.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
boxes before printing a label . Some of these are :
Saturday delivery
Additional insurance
Signature required
Adult signature required
and a few more that I cant remember
Wondercoin
Also, the 7 day return policy was listed on these invoices today, even though the orders were placed in 12/08 with a 30 day return in effect at the time of the ordering. Obviously, the US Mint can make the rules as they go - usually changes are not that often retroactive - right?
Wondercoin
<< <i>
<< <i>Dosent matter much since ups dosent insure coins. >>
Surely the Mint has private insurance. That's how dealers send with FedEx all the time, as well. >>
Since the government is now behind all financial institutions, it does not make sense for them to buy insurance anymore. What is the point of getting money from your left pocket and putting it into your right pocket?
San Diego, CA
Ever Onward
The Mint should send you a free UHR..They will never be able to calculate the $$$ you just saved them.
Ever Onward
And by the way, when I opened it I found the coin lose in the wooden display box and the plastic capsule was closed and in place?
<< <i>Bochiman - I acted in accordance with how the UPS Supervisor wanted the call to proceed - in fact, UPS even arranged the 3 way and dialed the US Mint with the intention of remaining silent until they actually heard whatever "claims" the US Mint asserted. UPS wanted to make sure the US Mint was asserting to their customers that the packages required signatures (so they could document the problem and offer the US Mint a solution to promptly fix it). I was fine with that because my intention was merely to help fix a (serious)problem - not build a case so I could try to make a false claim against the Mint.
Wondercoin >>
Thank you for the additional info that wasn't clear in the OP
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
So here it is - 2/11/09 and when I check the UPS tracking number, it says it was delivered at 3:52 PM. I live in NYC in a doorman building & the doorman says he received no delivery. I call UPS & apparently they delivered it to the wrong address - 1 block away from me. And apparently it was "left at the front door" of the wrong address.. I know the address & there's an Italian restaurant, a dry cleaner & an apt. building (no doorman) at that address. UPS tells me that they need the shipper (the mint) to call them to in initiate an investigation. The UPS rep also was VERY surprised that a driver would release a package of that value without a signature being required.
I called the restaurant & they said that they didn't receive the package but that they've had UPS deliver things that were meant for them to the apt. building at the same address.
I called the mint & they told me that they could send me something called a "certificate of non-receipt" that I would have to fill out, send back, they would do their own investigation & then I could either get a replacement of the coins or a refund. I told them it took over 6 weeks to get the coins shipped in the first place, and knowing the speed at which the mint moves, who knows how long it will take for them to send this certificate, do their investigation & either ship a replacement or refund my money. Since they've already hit my credit card - I said that if I didn't have the coins by the time I have to pay the credit card bill - I will be disputing the charge with Amex.
Why the US mint is sending out high value packages & not requiring signatures upon delivery is beyond me. I'm hoping that this package wasn't just left out on a NYC street in front of this apt. building for anyone to pick up as they walk by. If indeed someone in the building where it was delivered actually has the package, maybe they'll do the right thing & give it back to UPS, but I'm not holding my breath.
Ever Onward
The Mint should send you a free UHR..They will never be able to calculate the $$$ you just saved them."
Thanks, but, I just wanted to be able to leave town one day in the future and not have to worry that five figures worth of coins was sitting outside for the weekend. It was a bit surreal this morning "lying in wait" in order to nab the UPS driver dumping boxes at my door without asking me to sign for them. I suspected though that UPS was doing there job right all along. Believe me - I was not accusatory at all with UPS during that hour it took to "get to the top".
Wondercoin
No Way Out: Stimulus and Money Printing Are the Only Path Left
He arrived home to find it stuck in between his storm door & entry door.
Today, I arrived home from work & found the same. The only difference was the value of the coins. $3500 in gold thrown on the front porch. The UPS
driver was kind enough to place the 4 boxes in a plastic bag, I assume because it was raining.
Two of the cardboard boxes were soaking wet. Thankfully, the coins were not.
Though, it did make me wonder. If someone stole those off the front porch, who would prevail. Surely,
not I. And I sincerely do not want to pay Washington any more than they have me scheduled to pay for the rest
of my life !
Good job UPS!
Wondercoin
<< <i>It's cool that you may have gotten somewhere with this, Mitch, but I am a bit sad that you "surprised" the person at the mint by not telling them, at the onset, that you had the UPS supervisor on the phone as well.
In my business calls, I find it best to announce who is on the call right from the start so that everything is on the up and up and no one feels tricked. >>
You can find negative in everything. --Jerry
<< <i>It appears, even though it's a Mint product, the culprit appears to be Pitney Bowes? Am I reading that correctly? ... The new fulfillment center and the items shipped are both run by Pitney Bowes aka PBGS ... >>
Pitney bowes is just the software. It does what the mint tells it. GIGO.
<< <i>Another concern with Mint packages being left out in the open, is that someone who takes the package will now know you collect coins. They could return with even more sinister motives. They also know your name and can try stealing your identity. The Mint better fix this problem pronto. I wish they would go back to using FedEx. My FedEx depot is open on Saturday; my UPS depot isn't. >>
Fedex and UPS both do what the mint tells them to. The mint has just screwed up directions to UPS. Many have called the Mint to complain and posted as much here. Mitch finally took the extraordinary steps needed to make the mint really believe and understand their mistake. Lets just hope this supervisor he spoke to isn't some middle management marshmallow with no horsepower to make things happen, and his report gets lost in the bureaucracy for another 6 months....for those of you wanting a permanent solution, get yourself a private mail box. Always someone there to accept my packages whether signature required or not. I got so tired of driving to Fedex 3 nights a week to pick up packages that I plead with them to leave packages on my porch (in my safe neighborhood in So Cal where it never rains....)...but then when the neighbor kid came riding up on his bicycle one afternoon with a package his mom signed for that day I thought, I wonder if she would be OK knowing there is $40,000 worth of gold in that package???...and I went and got a private mail box.
--Jerry
UPS guys, on the other hand, just come about half way up the stairs and chuck the packages towards the door. I've watched them throw the boxes, waited for the packages to land, gone out immediately, said "thank you", and then I hear them mumble something like "oops, sorry one slipped."
Yes, extraordinary and much appreciated effort Mitch. Maybe there is hope. Thank you.
<< <i>I just found a First Spouse coin on my porch.
And by the way, when I opened it I found the coin lose in the wooden display box and the plastic capsule was closed and in place? >>
Sounds normal to me. I've ordered approximately 30 First Spouse coins to date. Probably 28 or so of them had the capsule loose inside the wooden box. One that I got actually had the gold coin break out of the plastic capsule and was all scratched up!!! That one went back to the Mint.
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
<< <i>
<< <i>It's cool that you may have gotten somewhere with this, Mitch, but I am a bit sad that you "surprised" the person at the mint by not telling them, at the onset, that you had the UPS supervisor on the phone as well.
In my business calls, I find it best to announce who is on the call right from the start so that everything is on the up and up and no one feels tricked. >>
You can find negative in everything. --Jerry >>
And you can whine about everything. Too bad that you can't see what I posted, from the OP, was about professionalism. Mitch explained his reason later, which made sense, but you neglected that just so you could whine about it.
Must be time for you to tout yourself and your ebay sales (and the thousands of people who beg you to sell to them "off-ebay", right?)
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Let's forget about that. Can either of you two help out further, or anone else that posted to this thread:
The name of the Supervisor at the US Mint that was on that call was "Sara Kehrer" and her extension is 1011. She promised to call back UPS and myself, but neither of us got a call today. Can you guys (or anyone else on this thread) please call customer service at the US Mint tomorrow and ask to speak directly with Ms. Kehrer. Anyone getting through can tell her that hundreds of interested coin collectors are needing an answer from the US Mint on why the packages are being left on doorsteps without a signature. Let's not let it just "end here" with 6 months more problems ahead of us. Let's get Sara to "get the job done" and fix the problem with UPS once and for all.
Anyone getting through to Sara - please post here what she determined from her investigation today. Let's all help fix this problem (and save us taxpayers a small fortune in possible US Mint losses as well).
Wondercoin