E-bay non recieved claim update!!!

jdimmick · January 16, 2009 12:54PM

Here we go:

This wednesday Jan 14 I get an e-mail from a buyer (Paul) saying he never recieved a 1900 Russian 5 roubles gold coin. It was mailed out on Jan 8 via the blue insured >200 slip. I told him, I would check on delivery status at the PO. On wednesday afternoon, I checked with the post office and they print me out a slip showing it has been signed for and delivered to the buyer at 11:56 am on Jan 14. So I send him and e-mail stating that. In the mean time, I notice that the name on the e-bay account, and pay-pal account is the same, but in a different name(Y

at same address. (the name on the account is verified by the way. He informed me that he is Paul and the accounts are in the name of his father in law (YB). The signed confirmation is by the father in law (YB) but (Paul) is telling me that his father in law has never signed for or recieved any package. The print out clearly shows some dang body by that name (Y

signing and recieving it. I told him that the post office sould not have given out the package without checking ID. Here's the dilema. He either is trying to scam, or somebody at his address picked up this package and is decieving him( relative theft) or the post office allowed somebody else to pick up with out veryfying ID?

Now, do I have enough substantion/documentation to provide to pay-pal to indicate that the package was infact picked up, or will they side with the buyer ! Or if the buyer is really telling the truth and the post office didnt not properly check ID and somehow let somebody else get it, how could I ever prove this to get a claim filed? They would simply state our system is showing signed for and delivered claim denied. What ever way goes , I am probably going to have to eat this $200 sale, because the buyer can lultimately leave me a negative feedback regardless of the out come .

any thoughts are appreciated!!

commoncents05 · January 16, 2009 3:29PM

I would say it sounds like he's trying to scam you, but I think PayPal would side with the buyer because you didn't use Delivery Confirmation. I could be wrong though.

-Paul

mrpotatoheadd · January 16, 2009 3:41PM

<< Now, do I have enough substantion/documentation to provide to pay-pal to indicate that the package was infact picked up, or will they side with the buyer ! >>

PayPal requires Delivery Confirmation for shipments under $250 and Signature Confirmation for over $250 in order to be covered for claims of non-receipt.

TavernTreasures · January 16, 2009 7:49PM

These recent (last year or so) EBAY/PAYPAL rules suck. They are too lopsided in favor of the buyer which makes it too easy for the scammer to do his thing. Because of their assinine rules, somehow, it is now your fault because you didn't use delivery confirmation (even though you can prove it was delivered). Good Luck with that crook. And Good Luck to you guys still selling on Ebay.

jdimmick · January 16, 2009 9:46PM

Why is having a postal delivery /signature confirmation that is printed out from the post office any different from on -line DC/ SC?

CertifiedGoldCoins · January 16, 2009 10:17PM

PayPal drones only verify delivery with their computers, because they have no brains. You are SOL without on-line DC or SC.

jdimmick · January 16, 2009 10:46PM

Thanks for the info,
I am going to increase shipping cost all customers as of right now due to this ridiculous requirement and send out SC/DC with all packages!

You can thank e-bay and scammers for this

dthigpen · January 16, 2009 10:51PM

Definitely sounds like a scam. Fight it until the bitter end out of principal.

lcoopie · January 16, 2009 11:05PM

You might mention to him
that apparently someone signed for it
and that you plan on involving the
postal inspector and police
to investigate the situation

TavernTreasures · January 16, 2009 11:07PM

Why continue selling on EBAY? If enough of us stopped maybe some things would change....

nicknut12 · January 16, 2009 11:10PM

You will have to file a claim with the P.O.

And mention this fact to the buyer.

He might suddenly find the package.

The P.O. will take at least three months
before they even open the case.

Regards, Steve K.

segoja · January 17, 2009 12:11AM

If you file a cliam with the PO it will be denied. The reason, they show delivery. You did not buy insurance for past the delivery point. If someone at the location signed for the package and lost it, mispalced it etc, the PO is not at fault.

I had a similar situation recently. Paid for insurance, the buyer said the item was not delivered, filed the claim and denied since it showed received. It was paid for by check so Paypal was not involved. It was a good customer, so I jsut refunded the money. The good news it was only about $30.

In this case, without delviery confirmation, you are SOL.

erroid · January 17, 2009 12:25AM

My take is that you'll lose on eBay/PP but can win with the PO. As others mentioned eBay/PP only accepts something they can verify from their computers, but the signature is "wrong" on the insurance slip.... Yeah, it'll take some time, but you should eventually get your $$ back; you'll just have to start the process with the PO.

segoja · January 17, 2009 12:32AM

erroid - there is no case with the PO.. Delivery was made. Anyone at the address can sign for a package, not just who it's addressed to.

You can buy specific confirmation so that only the person the package is goign to can sign for it, but that did not happen here.

The post office will deny this claim within 5 minutes of anyone trying to file it. They'll look up the insurance slip # and see it delivered and say have a good day sir.

erroid · January 17, 2009 1:46AM

OUCH, I didn't know that.

sinin1 · January 17, 2009 5:42AM

need to wait 30 days to file claim with USPS

might start process with local PO to see if you can get copy of signature as the buyer is claiming non-delivery
and you will be filingh a claim

claim will need 4 signatures- portions filled out

sender/sending PO/receiving PO/receiver

it is possible that the receiver has not gotten package, nor anyone at their home
some USPS workers by-pass the rules and it needs to be dealt with

it is also possible that the buyer jumped the gun and coin was delivered later the day he sent the email
as they have the same date

don't roll-over dead - the PO charges very high rates for the insurance that they can deliver the product
and if it is not their error, they will go after the party that basically is stealing from you/USPS insurance

jdimmick · January 18, 2009 4:47AM

Thought you would all like to know , since I requested opinions on this situation.

I sent the buyer(by certified mail) a copy of the signed delivery confirmation and copy of the insurance slip to his attention. And stated that if (YB) actually did not recived this package as he indicated and it was not his signature, I was going to turn it over to the postal inspectors as they are liable.

Today, I get an e-mail that the coin has turned up!!

Case closed

1Mike1 · January 18, 2009 4:57AM

Care to mention the buyer so we can avoid/block them?

greghansen · January 18, 2009 4:57AM

That's a happy ending to a slipperly situation. Glad it worked out and you didn't get stuck holding the bag.

garsmith · January 18, 2009 5:05AM

Report it to the buyers local police; someone (YB) at the address singed for the package. So either (YB) at the address has the package or the delivery person delivered to to a (YB) at the wrong address.

Coinlearner · January 18, 2009 5:05AM

.."Postal Inspector's"....Someone did a re-think about this.

OPA · January 18, 2009 5:07AM

Why is it so hard to understand, if you simply print your shipping labels through PayPal, it would resolve this type of issue. It's less expensive (electronic rate), than lugging your package to the P.O. & paying the regular rate. Just make sure that you opt for Signature Confirmation for items $250 and over. (Delivery Confirmation @18 cents is automatic.)

GFourDriver · January 18, 2009 5:12AM

About a year ago the same thing happened to me. After I sent him the signature and delivery confirmation info, he suddenly found the package saying that his wife signed for it. I looked at the signature again and it was his....lol. I don't know, maybe his wife signed his name on the package but since then I always use SC when I send.

Russ · January 18, 2009 6:19AM

<< I sent the buyer(by certified mail) a copy of the signed delivery confirmation and copy of the insurance slip to his attention. And stated that if (YB) actually did not recived this package as he indicated and it was not his signature, I was going to turn it over to the postal inspectors as they are liable.

Today, I get an e-mail that the coin has turned up!! >>

Amazing, isn't it? It's a magical thing.

Russ, NCNE

fc · January 18, 2009 6:32AM

<< Why is it so hard to understand, if you simply print your shipping labels through PayPal, it would resolve this type of issue. It's less expensive (electronic rate), than lugging your package to the P.O. & paying the regular rate. Just make sure that you opt for Signature Confirmation for items $250 and over. (Delivery Confirmation @18 cents is automatic.) >>

i totally agree. you save money, time, go by paypal rules and
they have it in their system to easily look up.

you can insure on paypal up to 500 dollars. you have your choice
of way to ship. you need a scale so you know the weight for first
class and etc...

total no brainer.

the only time i take it to the PO for their full service is registered and
things that need to be insured for more then 500 dollars to use the
blue tag.

otherwise, run in, drop off, and i am out.

lcoopie · January 18, 2009 6:49AM

<< You might mention to him
that apparently someone signed for it
and that you plan on involving the
postal inspector and police
to investigate the situation >>

glad it worked

derryb · January 18, 2009 7:47AM

<< Why is having a postal delivery /signature confirmation that is printed out from the post office any different from on -line DC/ SC? >>

Paypal wants to be able to be able to go on-line and type in a tracking number and have direct access to an electronic copy of the signature. They will not accept emails or snail mail from seller on such matters. For all they know what you have is not the real McCoy. They want it from the shipping source.

derryb · January 18, 2009 7:48AM

<< You will have to file a claim with the P.O.

And mention this fact to the buyer.

He might suddenly find the package.

The P.O. will take at least three months
before they even open the case.

Regards, Steve K. >>

Also mention that the post office will probably send a postal inspector to interview him as part of the investigation.

E-bay non recieved claim update!!!

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